twitter tips from optajoe
DESCRIPTION
Simon Banoub, Director of Marketing at Opta talks about Opta's use of Twitter at the Leeds Digital Lunch, August 2013.TRANSCRIPT
Simon Banoub @banouby#LeedsSportLunch
My agenda:
• A bit about Opta• Opta’s social media profile• 10 social media learnings from OptaJoe
Who are ?
Simon Banoub @banouby#LeedsSportLunch
The world’s leading sports data company
Which means we:
Simon Banoub @banouby#LeedsSportLunch
Watch a lot of this
Simon Banoub @banouby#LeedsSportLunch
Use fancy software to turn the live action into stuff like this:
Simon Banoub @banouby#LeedsSportLunch
Which often becomes stuff like this:
Simon Banoub @banouby#LeedsSportLunch
And we sell that, in various ways, to people like this:
on social media
Simon Banoub @banouby#LeedsSportLunch
Active on social media for 4 years
17 accounts on Twitter, in 9 different languages
5 accounts on Facebook
A total of 670,000 Twitter followers (led by OptaJoe on 418,000)
22,000 fans on Facebook
on Twitter
Simon Banoub @banouby#LeedsSportLunch
An average of 10k retweets per week (sometimes as many as 50k)
On average 1,800 @ mentions per week
Tweet on average 65 times per day
Global reach on Twitter of 147m users per week
10. Social media lessons from
Quickfire.
Simon Banoub @banouby#LeedsSportLunch
But first, a caveat or three:
This isn’t:How to do Twitter
This is:What worked for us
I might:Repeat myself
Simon Banoub @banouby#LeedsSportLunch
1. Consistency is key. Develop trust by being reliable in content, tone and approach.
Stable.
2. Segment your audience, segment your accounts, and tweet about appropriate stuff.
Relevance.
Simon Banoub @banouby
3. Be human, be approachable, let staff join in conversations. Chill.
4. Don’t let people forget they’re following you. Stranger.
5. Timing is important. Clockwork.
6. There are people who can, and will , happily amplify your message if targeted
correctly. Loud.
7. Don’t platform hop. If a corporate Snapchat account doesn’t suit you, your
brand or your content, ignore it. Fad.
8. Monitor what you’re doing and test different approaches over time. Evolve.
9. Play the long game. Don’t start getting twitchy when you have 8 followers after 2
weeks. Patience.
10. You are on people’s timelines for a reason. Be interesting. Or helpful. Or offer an
insider’s perspective. Filter.
A whole world of totally idiotic nonsense People you trust You
All the information everywhere
People who are cleverer than you You
Cool, funny, interesting and secret stuff
People who have more access than you You
Things that didn’t make the list, but are also relevant to us:
- Only retweet appropriate stuff from appropriate people
- Don’t use loads of hashtags for no real reason. #hashtags #reason #loads
- No-one cares if you’re nearly at 5/10/100k followers (especially those who are already following you)
- Accept that not everyone will be fan. Take criticism well. Learn to ignore the ridiculous stuff.
Thank you.
Simon Banoub @banouby#LeedsSportLunch