T y l e r S . F a r m e r 11510 E. Buckeye Ave. Spokane Valley, WA 99206 (360) 480-5399 tyler1027@yahoo.com

PROFESSIONAL SUMMARY

Extensive background in Management including experience in recruiting, hiring, and developing management trainees and interns.

Extensive background in Customer Service including energetic, result-driven professional with years of experience in a fast paced customer

service environment. A high track record of conferring with customers by telephone or in person to provide information about products or

services. Well-versed in resolving customers’ complaints by performing activities such as addressing the issue, exchanging merchandise,

refunding money, or adjusting the billing.

Extensive background in Sales including energetic and self-directed inside and outside sales professional with over four years of

experience. Prepared effective action plans and schedules and participated in marketing plan design and education. Handled and

resolved any complaints or concerns from customers and accounts. Worked with company staff to develop and effectively close sales.

Awarded multiple times as top salesman in the region.

PROFESSIONAL EXPERIENCE

ENTERPRISE HOLDINGS INC. — Spokane, WA Enterprise Holdings INC. is the largest car rental company and operates three brands; Alamo, Enterprise and National. The company

operates in three segments, car rental, car sales and truck rental.

Branch Manager – Enterprise 03-2015 to Present

Duties & Responsibilities:

Manage overall branch operations and supervise the management team.

Develop overall branch business and operational strategy.

Proactively seek process improvement to ensure high quality customer service.

Establish overall training and development strategy for branch employees.

Conduct and participate in the recruitment, interviewing and hiring of branch employees.

Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business.

Develop overall sales and marketing strategy for branch.

Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for

uncollectible accounts, and recommending accounts for referral to collection.

Review and analyze reports, financial statements and billing.

Assistant Manager – Alamo, Enterprise and National 03-2014 to 02-2015

Duties & Responsibilities:

Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter,

customer flow, and telephone service, as well as training by example.

Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.

Some examples include: approving rate deviations, approving rentals for drivers under 25 and over 70 years of age and approving

cash deposit rentals and unusual credit card and rental requests.

Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business.

Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process

to promote and sell optional protection products.

Supervise, mentor, train, coach, evaluate and develop staff.

Prepare effective and timely employee reviews and participate in the review process.

Evaluate fleet mix and utilization.

Manage overall branch operations in absence of and/or request of the Branch Manager.

Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers’ recalls, breakdowns and accident

damage.

Management Trainee – Enterprise 09-2012 to 02-2014

Duties & Responsibilities:

Develop skills to market to local business partners and build solid, long-lasting relationships with key business decision-makers.

Responsible for understanding cost control, reading your branch’s P&L statement and understanding what it takes to run a

profitable business.

Learn how to effectively communicate, influence and interact with all types of customers, vendors and co-workers.

Develop proper sales techniques to problem solve and conflict manage.

SHOPKO — Lacey, WA

Shopko Stores focuses on a select product range across US small and rural areas. The company operates more than 320 stores in more than

20 states across the Midwest, Mountain, and Pacific Northwest regions; pushing high-margin categories such as casual apparel, health and

beauty aids, and housewares.

Home Entertainment Supervisor – Shopko 05-2004 to 09-2012

Duties & Responsibilities:

Provide direct assistance to the Manager in the assigned Hardlines area.

Oversee teammate training.

Monitor the sales floor to ensure teammates are performing assigned duties.

Provide input and direction to teammates on enhancing the customer experience.

Providing input on performance reviews and positive discipline actions.

Responding to corporate e-mail and directives.

Ensuring customers receive courteous service.

EDUCATION

EASTERN WASHINGTON UNIVERSITY - Cheney, WA Bachelors of Business Administration in Economics and Finance, 2012

Dean’s List

Alpha Kappa Psi – Member of Fundraiser Committee Chair and Member of Professional Committee Chair

SOUTH PUGET SOUND COMMUNITY COLLEGE – Olympia, WA Associate of Arts Degree, 2009

Dean’s List

HIGHLIGHTS

Ranked #1 Management Trainee in our Region

Ranked #1 Assistant Manager in the Region

Ranked #2 Branch Manager in the Region

Received award for #1 Branch in the Region

Receive award for highest customer service score in the region

Multiple awards for sales elite