TYLER UNDERWOODLouisville, KY • 502-403-6287 • Tyleru763@gmail.com • View Profile

OPERATIONS SPECIALISTDATA ANALYSIS | INVENTORY MANAGEMENT | COMPLIANCE | CUSTOMER SERVICE | LOGISTICS

Record of success identifying opportunities for continuous improvement and developing and implementing processes to improve delivery of services. Hands-on experience addressing potential and present problems that may affect smooth operational flow. Strong multi-tasking skills; adept at working in deadline-driven, high-pressure environments. Excellent verbal and written communication skills with understanding of the value of clear communication and the importance of prioritizing tasks according to time requirements and business needs. Skilled in Microsoft Office Suite and Salesforce.

VERIZON TELCOMMUNICATIONS, Louisville, KY 2014 - 2016Operations Specialist, 2015-2016Ensured effective operations of retail store with $5.5M in annual sales by supporting sales team in troubleshooting hardware issues, explaining products and services to customers and responding to billing and service questions. Involved in other integral customer experience functions such as activating phone services, providing sales support, processing payments and entering orders. Ensured merchandise was fully stocked and all interactive displays and products were fully operational. Selected Accomplishments

Tracked inventory discrepancies to determine cause, whether due to human error or differences in processing systems. Trained management team on measures to prevent future discrepancies.

Reduced store inventory shrinkage from .27% to .07%, while region average was .18%. Interpreted national reports for store trends, created targeted reports on key metrics for management team using

Excel. Managed entirety of location inventory (retail value average over $1M) with little oversight. Ensured proper inventory procedures were being followed by Verizon employees. Trained management team on inventory management procedures to ensure best practices. Responsible for multifunctional role, likely to be called upon to support store personnel in addition to

direct responsibilities, including acting as manager on duty when short staffed. Called upon by peers across the district for assistance with difficult issues

Customer Service / Solutions Specialist, 2014-2015Used sales expertise, love for technology and excellent customer service skills, to create the ultimate in-store experience and build customer loyalty and retention. Actively listened to customers to sell solutions that precisely met client needs.

Uncovered customer needs through probing questions to better present comprehensive solutions. Recognized for highest in-store total contracts for one month out of 15 sales representatives. Team-sold products to leverage teammates’ specific knowledge and enthusiasm. Achieved ‘best in class’ customer satisfaction by educating customers on products, billing, and

exceeding their expectations in every interaction.

J.B. HUNT TRANSPORTATION 2012 - 2013Business Development Representative, Louisville, KY, 2013-2013

Engaged in extensive cold calling to develop customer base. Probed prospects for business needs and presented innovative solutions and identified benefits to customers. Identified need among sales reps for improved sales presentations and developed internal “Toastmasters”-like

training program; got buy-in from CMO and delivered multiple seminars to sales staff.

Carrier Sales Coordinator RISE, Lowell, AR, 2012-2012 Negotiated with carriers, to match carrier and customer needs.

Tyler Underwood, Resume, Page 2

Managed 50+ drivers providing relief freight for Hurricane Sandy. Monitored shipments for service critical customers such as Amazon.com. Selected as one of two employees from a pool of 25 to service Amazon.com Christmas rush, based on ability to

work effectively without supervision.

EDUCATION

Bachelor of Science, Marketing and Sales, 2012Western Kentucky University, Bowling Green, KY

National Collegiate Sales Competition, 2012 Pitched NetSuite’s software services to a potential client as part of a sales competition.

WESTERN KENTUCKY UNIVERSITY STUDENTS IN FREE ENTERPRISE 2008-2012

Presentation Team Delivered professional presentations of revenue producing ventures on a regional and national level. Won Regional Competition and placed in top 60 out of 500 teams nationally. Presented to representatives from Fortune 100 companies. Developed an understanding of the projects for five presenters to create a cohesive presentation.

Kenyan Basket Project Analyzed data on both products and sales venues, interpreting data to determine future sale locations, item

pricing, and provide feedback on product designs to weavers. Assisted in growth of sustainable business working with basket weavers in rural Kenya. Managed project finances, including international wire transfers insuring profits reached basket weavers.