Channels of Channels of CommunicationCommunication

Presented By :Presented By :

Suhas.RSuhas.R

SunithaSunitha

ShwethaShwetha

SwatiSwati

Communication :Communication :

Types of communicationTypes of communication

Formal CommunicationFormal Communication

Workers Workers

President

Managers Managers

Workers Workers Workers

Efforts at coordination

Info

rmat

ion

Instru

ction

s and

directives

Formal CommunicationFormal Communication

the process of sharing official information the process of sharing official information with others who need to know it,with others who need to know it,

according to the prescribed patterns according to the prescribed patterns depicted in an organization chartdepicted in an organization chart

Flows through formal channelFlows through formal channelAlso known as line of commandAlso known as line of command

Types:Types:

downward communicationdownward communication

upward communicationupward communication

horizontal communicationhorizontal communication

Diagonal communicationDiagonal communication

Informal communicationInformal communication

Base of informal relation between Base of informal relation between two or more individuals two or more individuals

also known as grapevine.also known as grapevine.Not planned and organized.Not planned and organized.May be both official or personal.May be both official or personal.Based on friendship or acquaintance.Based on friendship or acquaintance.

Advantages:Advantages:

Faster speedFaster speedReacts quicklyReacts quicklyMulti dimensionalMulti dimensionalPositive group makingPositive group makingFree expression of ideasFree expression of ideasSupplement to formal channelSupplement to formal channel

Disadvantages:Disadvantages:

Half truth, rumorsHalf truth, rumorsNo documental proofNo documental proofNo action can be takenNo action can be takenMay lead to internal disputeMay lead to internal disputeNo authority line is maintainedNo authority line is maintained

Informal channelsInformal channelsY

D

C

B

A

Chain

AJB

D H I

K

F

GE

C

Gossip

A

F B D

J

H

CE

K

G I

X

Probability

A

C

D

F

J

IB

Cluster

Formal vs Informal Formal vs Informal communication communication

???

Behavior in Organizations, ch. 15

Difference:Difference:

Formal communicationFormal communication

Follows the formal Follows the formal channelchannel

Executives are Executives are informed about the informed about the sendersender

Quick reaction is not Quick reaction is not be therebe there

Relation between the Relation between the sender and receiver is sender and receiver is far remotefar remote

Informal communicationInformal communication

Doesn’t follow any Doesn’t follow any formal channelformal channel

The sender will be The sender will be unknownunknown

Quick reaction will be Quick reaction will be expectedexpected

Relation is more like Relation is more like friendlyfriendly

Formal MediaFormal Media

Company newslettersCompany newsletters

Employee handbooksEmployee handbooks

Company magazinesCompany magazines

Formal meetingsFormal meetings

LettersLetters

Flyers and bulletinsFlyers and bulletins

MemosMemos

FaxesFaxes

All-employees mailingsAll-employees mailings

Informal MediaInformal Media

Face-to-face discussionsFace-to-face discussionsTelephoneTelephoneVoice messaging (voice mail)Voice messaging (voice mail)E-mailE-mail Instant messaging (chat)Instant messaging (chat)

THANK YOU….THANK YOU….