COMMUNICATION IN CONFLICT SITUATIONS

"New Literacy Set" project2015-2017

AGGRESSIVE COMMUNICATION

DEFENSIVE COMMUNICATION

ASSERTIVE COMMUNICATION

ASSERTIVE COMMUNICATION

- A person confidently defends his/her rights, but without compromising the rights of others

- The person will say YES when she/he feels yes, as she/he will say NO when it feels like no

- A person takes for her/his needs, but not at the expense of another, but for mutual benefit

"YOU" MESSAGES

"ME"MESSAGES

- They talk about the other person

- They judge and assess the person and her actions

- They talk about us / me

- We express our own feelings, opinions, needs and desires

"ME" MESSAGES FORMULATION:

OBSERVATIONS →FEELINGS → NEEDS→ DESIRES