Summit Celebration Awards Winners! Thank you to everyone that joined us live and watched the replays of the winner announcements on Facebook. Watch for pictures our winners next month or check out our Facebook page for a sneak peak! We had a great time delivering the awards to the winners along with ballons and treats!!

Although Governor Holcomb’s Back on Track Indiana Plan would have allowed us to hold the Summit Celebration,it was decided for the health and safety of our members that we would announce our winners virtually.

This is not how we had envisioned celebrating our winners; however with festivals, graduations, concerts, conventions and nearly all larger social events being cancelled, we felt that it would be irresponsible as an organization to hold an in-person event. Social distancing would be nearly impossible with our anticipated 180 attendees. Every discussion regarding the event centered around our members and if it was “safe” for everyone to attend. The final decision was not made lightly.

Congratulations to Our Winners!!

www.aafw.org u E-mail: info@aafw.org u (260) 482-2916 u (260) 482-5187

OnSite J u n e 2 0 2 0

2019 Summit Celebration Winners!Leasing Consultant of the Year - Michele Butler, Bridgedale TerraceRookie of the Year - Kaila Meshack, formerly of CityScape FlatsMaintenance Technician of the Year - Chad Zelt, Canterbury Green

Outstanding Customer Service of the Year - Bob Brown, Steeplechase at ParkviewMaintenance Team of the Year - Canterbury Green

Assistant Manager of the Year - Kimberly Becker, Carriage House of KendallvilleMaintenance Supervisor of the Year - Jermaine Parker, Steeplechase at Parkview

Associate Member of the Year - FCL SecurityDistinguished Service/Outstanding Volunteer of the Year - Nikki Gillenwater, New Generation Management

Sharon K. Hauser/Manager of the Year - Michele West, Montrose Square

Thank you for your patience as we considered all of the options of rescheduling the event due to COVID-19. To ensure the health and safety of our members

and guests, the event will be held virtually on Facebook.

2 J u n e 2 0 2 0 O n S i t e

J u n e 2 0 2 0 O n S i t e 3

2020 JUNEONSITE TABLE OF CONTENTS

Cover Summit Celebration Award Winners

Pg. 8 ~ A Note from the Executive Director ~

Decisions, Decisions ~ What’s the Right One?

By Peggy Meyer AAFW-NEI Executive Director

Pg. 12-13 Avoiding Zoom Butt & Other Remote Training Tips

By Elaine Simpson Occupancy Solutions LLC

Pg. 20-21 Now That’s Progressive ~ Delivering An Exceptional Customer Experience

By Khara House

A r t i c l e s

Fe a t u r e s

Pg. 4 High 5 Your Fellow AAFW-NEI Members

Registration & Cancellation Policy

Pg. 5 How Peggy & Hope Can Help You...

AAFW-NEI Zoom Meeting Hours

Pg. 6 IAA & NAA Contacts

Pg. 7 Apartment Guide - Digital Only Version!

Pg. 9 AAFW-NEI Event Calendar Highlights: June & July 2020

Pg. 10 2020 Renewing AAFW-NEI Members

Pg. 11 New Member Corner: New AAFW-NEI Member

Join Today! Become a Member!

Pg. 14 Journey to Success ~ Education 2020: Fair Housing = Good Business

Pg. 15 EPA Section 2018 Testing: New Testing Options Available!

2020 - 2021 Membership Directory Advertiser Thank You Pg. 16 Who’s Who in the AAFW-NEI: Getting to Know Our Intern ~ Aleah Sewell

Pg. 17-18 Who’s Who in the AAFW-NEI: Kathy Jordan Allstate Agency

Pg. 19 Important Announcements ~ AAFW-NEI Member News

Save a Little Time! Breakfast Connection Coupon Information

FREE Ways to Promote Your Company!! Pg. 22-25 Buyer’s Guide Tear-Out: Associate Members of the AAFW-NEI

Pg. 26 2020 OnSite Advertising Rates

Pg. 27 June Advertiser’s Index

4 J u n e 2 0 2 0 O n S i t e

Registration & Cancellation Policy * For AAFW-NEI Events *

Designation Education Courses:

Regular Education Courses:

AAFW-NEI Events: Breakfast Connection:

MUST be made by the published deadline.

The cost of cancellations may vary depending

on the designation.

MUST be made 48 Hours PRIOR to the

scheduled class.

Charges are $10 Per Person for Education Subscribers

$45 Per Person for NON Education Subscribers

MUST be made by the published deadline.

The cost of cancellations and NO SHOWs may

vary depending on the event.

MUST be made by the Thursday PRIOR

to the meeting.

The cost of cancellation is $17 per person.

The AAFW-NEI OnSite is a complimentary member benefit for AAFW-NEI members.

June -- Volume 42 , Is sue 5

If you are not receiving a copy of the OnSite and would like to, contact Hope Zellers at hzellers@aafw.org.

Permission for reprints of articles is granted only for those written by AAFW-NEI staff. Provide the author’s name and AAFW-NEI in a credit line as follows: Author/Reprinted with

permission of The Apartment Association of Fort Wayne - NE Indiana, (260) 482-2916.

Other articles must receive copyright clearance from the author or publication noted at the end of the article.If you wish to use the entire article (layout & artwork) from AAFW-NEI, you must also get AAFW-NEI

approval and print this attribution: “As seen in OnSite, Apartment Association of Fort Wayne - NE Indiana.”

Let us know who we can give a High 5 to at the next Breakfast Connection!

Who Can You Give a High 5 to?

Co-Workers, Employees, AAFW-NEI Associate Members! It’s Up to You!! If you

would like your High 5 added to the agenda, contact Hope Zellers at hzellers@aafw.org

EDITOR’S CORNERWe apologize for any incorrect information within the contents of these pages. Please notify us of any errors we have made and we will make the corrections.

If you have any news to report from your business or community. Drop us a line and we will do our best to include it in the next issue of the OnSite.

The deadline for submissions for The monThly onsiTe is The second friday of The monTh.

~ aafW-nei sTaff ~

J u n e 2 0 2 0 O n S i t e 5

Don’t Forget, during this time, the AAFW-NEI is still here to Serve You in any way possible!

Have a membership question? Need another member’s contact information?

Just want to say hello and catch up?

Join Peggy everyday from 1 p.m. to 2 p.m. on Zoom for online office hours:

https://us02web.zoom.us/j/87689588584

How Peggy & Hope Can Help You...

* Membership Information

* Public Relations for the AAFW-NEI

* Advertising Sales for Online AAFW-NEI Publications

* Social Media Marketing for Association & AAFW-NEI Members

* Accounts Payable & Receivable Questions

* Class, Meeting and Event Photos

* Education Programming, Special Seminars & National Designations

* Website Maintenance -- Association information & Apartment Guide listing pages, Career Center

* Education Certificates

* Membership Excel Database

* Membership Information

* OnSite Newsletter

* Membership Directory

* Membership Directory Advertising

* Online Buyer’s Guide

* Breakfast Meetings

* Contact Information Updates

* Education Class, Meeting, and Event Registrations and Attendance Records

* Membership Excel Database

* Spotlight Opportunities

* Charity Donations & Community Outreach

* Job Postings

* Education Certificates

Peggy Can Help You With: Hope Can Help You With:

Staff Liaison for:

Community Outreach, Education and Special Events Teams.

Staff Liaison for:

Apartment Guide, Education, Marketing, Special Events and Summit Celebration

Teams as well as the Board of Directors.

6 J u n e 2 0 2 0 O n S i t e

IAA & NAA ContactsRegular Membership in the AAFW-NEI includes membership in the Indiana

Apartment Association (IAA) and the National Apartment Association (NAA).

Indiana is included in Region 3 for NAA. Based on membership each year, Region 3 is allocated a certain number of

representatives on the NAA Board of Directors.

Bob Pinnegar, CAE, Chief Executive Officer

National Apartment Association

4300 Wilson Boulevard, Suite 800Arlington, VA 22203Phone: (703) 518-6141Fax: (703) 248-9440Website: www.naahq.org

Lynn Petersen, CAE, President

Indiana Apartment Association

9100 Keystone Crossing, Suite 725Indianapolis, IN 46240Phone: (317) 816-8900Fax: (317) 816-8911Website: www.iaaonline.net

J u n e 2 0 2 0 O n S i t e 7

Digital Only Version!

Contact Peggy Meyer at 260.482.2916

Real-Time Availabilities

Consumers Have

Several Search Options

Promotion of Website Through

Facebook & Google Ads

Search Engine Optiminization

Apartment Guide Exclusively Online June 2020

5 AvailableToday!

8 J u n e 2 0 2 0 O n S i t e

There have been a lot of why’s, why not, or can we do it this or that way over the past several months. We have continually strived to move forward even with the many obstacles that the AAFW-NEI has faced.

As with every decision that is made, we evaluate what is best for the AAFW-NEI members and guests. These decisions are not easy as many of you know and have had to make tough decisions for your business or apartment community. After much consideration, we have made the decision to cancel the July 23rd Golf Outing. The information about coronavius changes almost daily, and there is still so much unknown and we do not want to unknowingly spread the virus. We will continue to hold courses and events online for the health and safety of you all!

Our next education course will be Fair Housing = Good Business with Sherre Helmer on June 23rd on Zoom. You can earn your CEC’s from your office or home. See page 14 for more information. We are so excited to have Sherre back in the Fort!

We will also be holding a Business Exchange, also known as a Reverse Tradeshow. Instead of in-person meetings, we will hold the Business Exchange Virtually in Zoom rooms

where management company personnel can meet with vendors and face-to-face meeting can still happen. Screen & document sharing will be available. We will have a Zoom test/training session to make this event run smooth. Management companies, please register by June 18th. Associate Members watch for more information on June 19th. This will be a great networking opportunity just in time for budget season!

We are continually looking forward and making decisions based on a snap shot of time. The one consistent is that we are here to support you and your business! We will continue to keep you updated on changes in the multi-family housing industry! We look forward to the day when we can all meet together, but in the mean time, don’t ever hesitate to contact Hope or myself if we can be of assistance.

Decision, Decisions ~ What’s the Right One?Peggy Meyer, Executive Director

“In a moment of decision, the best thing you can

do is the right thing to do, the next best

thing is the wrong thing, and the worst thing

you can do is nothing.”

Theodore Roosevelt

J u n e 2 0 2 0 O n S i t e 9

AAFW-NEI Event Calendar Highlights

1 6 B o a r d o f D i re c t o r s

8 a.m. -- Zoom Meeting If you would l ike to join our Board Meeting contact Peggy Meyer at pmeyer@aafw.org or (260) 482-2916.

2 1 F a t h e r s D a y

2 3 E d u c a t i o n 2 0 2 0 ~

F a i r H o u s i n g = G o o d B u s i n e s s

9 a.m. to 11:30 a.m. -- Zoom Meeting To learn more about this Fair Housing course please see page 14.

3 A A F W - N E I O f f i c e C l o s e d

Office closed for the Fourth of July

4 F o u r t h o f J u ly

1 4 V i r t u a l R e v e r s e T ra d e S h o w

10 a.m. to 12 Noon -- Zoom Meeting Stay Tuned for more information on the event!

2 1 B o a r d o f D i re c t o r s

8 a.m. -- Zoom Meeting If you would l ike to join our Board Meeting contact Peggy Meyer at pmeyer@aafw.org or (260) 482-2916.

For a complete list of upcoming AAFW-NEI events visit http://www.aafw.org/Association/Assocevents.php

Get Text Reminders to keep you in the KNOW!To get your reminders for upcoming Education and Events, simply

put in your CELL PHONE NUMBER when you register online!!!

Want to be reminded what’s coming up??? Send your CELL PHONE number to pmeyer@aafw.org to get added to the reminder list!

*Cell Phone Numbers will not be published and used only for Association purposes!

June JulyS M T W T F S

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

1 0 J u n e 2 0 2 0 O n S i t e

Associate MembersA & B Construction, LLCAmerican Home Store FurnitureAmRent, Inc.Anthony Wayne Credit AdjustersAsphalt Maintenance ServiceBGI FitnessBed Bug DestroyersBen’s Bugs Be GoneBilly’s Bug BustersBone Dry Roofing, Inc.Brigadoon FitnessBug Free Pest ControlCFS Inc.-Floor Covering SpecialistsCarpetOneCertaPro Painters of Fort WayneCity Carpet Outlet, Inc.CORTDeluxe GlassEdge SupplyExtinguisher Co. No. 1FCL SecurityFast SignsFirst Federal Bank of the Midwest Hays & Sons Complete RestorationHD Supply Facilities MaintenanceHome Depot Pro MultifamilyHome LumberHylant IDW Window & Roof Cleaning Jetz Service Co., Inc.Knot Just DecksLawnscape Land Management, Inc.MidWest America FCUOffice Concepts Inc.Paul DavisPerry Law Office P.C.PNC BankPooPrints N.E. Indiana LLCPrecision Concrete, Inc.Precision GlassProFed Credit UnionProfessional Carpet CleaningRepublic ServicesRyan FireProtectionSherwin WilliamsState Farm Insurance - John CarrStewart, Brimner, Peters & CompanyS.W.O.R.N. Protection Testify MarketingTobacco Free Allen CountyXfinityWASH Multifamily Laundry Systems, LLCWayne Pipe & SupplyWindows, Doors & More

APARTMENT COMMUNITIESArbors of South Towne SquareArbor Lakes Apts.Archer’s PointeAutumn Creek Apartment HomesAvalon at NorthbrookBeacon Heights

Belmont EstatesBetz Senior VillasBlack HawkBluffton Senior VillasBonterra ApartmentsBottle WorksBrandy Chase Apartments & Townhomes Bridgedale TerraceBrooklyn ManorBrookmill Court Cambridge Square Cameron Court Cameron CrossingCanal FlatsCanterbury GreenCanterbury HouseCapri Meadows/Capri IICarriage House of KendallvilleCarriage Place Centlivre ApartmentsCentral Living Apartments LPChestnut HillsCityScape FlatsColdwater CrossingColony Bay Apartments Community at Triangle Park, TheConnie Jean Crossing I & IICourts of Colfax ApartmentsDupont LakesEdsall HouseEdward Estates Emerald Pointe Garden Apts.Fairington Faye CourtFountain Lake Apartment HomesHamilton Pointe Harrison TheHauenstein Hills Heron Corporate Housing Heron Preserve I & IIHolly Springs Hope’s Landing Hopewell PointeHunt Club Island ClubJackson Square Jerry JunctionKayla CourtLakeland ApartmentsLiberty MillsMaumee Terrace Maysville LandingMcCormick Place Miami Homes Montrose Square Newburyport ApartmentsNorth HighlandsNorth Ridge ApartmentsOak CrossingOrchard PlaceOrchard Ridge Overlook Senior Villas Phoenix Manor (Fort Wayne)

Phoenix Manor (Woodburn)Pine Grove ApartmentsPointe InvernessPoplar Ridge Port O’ Call Posterity Scholar HousePreston Dean VillasPreston Pointe at Inverness CentreRandall LoftsRedwood Ft Wayne Diebold RdRedwood Ft Wayne Maplecrest RdRedwood Ft Wayne Noyer RdRedwood Ft Wayne Wallen RdRedwood WarsawReserve at Dawson’s CreekReserve at Norwood Apartment & TownhomesRichfieldRiver Cove Ryker ReserveSavannah SpringsSouth Bridge Southside Senior VillasSteeplechase at ParkviewStellhorn PointeStephanie VillasStone Pointe VillageSummit at Ridgewood , TheSuperior LoftsTall Oaks Tamera Gardens I & IITamera Senior VillasTerrace RidgeThree FountainsThree Rivers ApartmentsTiffany HeightsTillwater Pointe ApartmentsTime Corners CrossingTyler TerraceVentry, TheVillage at Brooklyn Pointe Village at Wayne TraceVillage Green Villages of HannaWallen HillsWesley Park West Wind Whispering Oaks Willow Creek CrossingWillows Of CoventryWinchester WoodsWindsor Oaks Apartment HomesWood CreekWoodbridge

INDEPENDENT OWNERSFeichter RealtorsPurple Blaze EnterprisesRegor LLCTazian PropertiesTeakwood ArmsRealty Investment

Thank you for your continued support of the Apartment Association of Fort Wayne – NE Indiana. Apartment Communities: If your name doesn’t appear below, but you have paid your 2020 dues to the Indiana Apartment Association, then the AAFW-NEI has not yet received it as of the date of printing. If you have any

questions whether your 2020 dues have been paid, please contact Peggy Meyer at (260)482-2916 or via email pmeyer@aafw.org

2020 Renewing AAFW-NEI MembersPayments received as of June 4, 2020

Do you know a company that

would make a great addition

to our membership? A company

that offers services not offered

currently in our Association?

Let Hope Zellers know at hzellers@aafw.org and she can set up a meeting

today to let them know all about the AAFW-NEI and invite them to check us out!

~ I ndependen t Owne r ~

New AAFW-NEI Membe rPlease join us in welcoming our New AAFW-NEI Member!

We would like to welcome them and encourage them to take advantage of the many benefits of their Association Membership. Please take a moment and seek them out at future events and meetings!

Dial: 260-497-9110 or RMendez@priority1safety.com

• Fire Extinguishers & Inspections • Exit & Emergency Lights • Fire Suppression Systems • Fire Escape Ladders • Fire Hydrant Inspections • Fire Extinguisher Cabinets

Contact RICARDO for a free survey & estimate

J u n e 2 0 2 0 O n S i t e 1 1

Delta ApartmentsContact: Robert Michaeloff

1215 Lake Avenue #2Fort Wayne, IN 46805

Cellphone: (260) 443-2042Units: 3

1 2 J u n e 2 0 2 0 O n S i t e

Avoiding Zoom Butt & Other Remote Training Tips By Elaine Simpson, Occupancy Solutions LLC

Most of us are working from home now due to COVID 19

and many people are also catching up on education. Not

everyone learns in the same way and it can be a challenge

to learn new things in a new way. Having to learn how

to use new technology before setting about to learn new

content or skills can be exciting but also frustrating. Sometimes we grumble when asked to learn something

new or take additional courses online but bottom line, it

does increase our knowledge, benefit our business skills

and make us more valuable employees. At Occupancy Solutions, we are constantly seeking out

new ways to do things and streamline processes. In fact,

we just changed platforms for our e-learning courses and

hope you will find the time to check them out. Before, we

had hundreds of property management and business

topics to choose from but found the sheer number offered

was too daunting for most learners. Now, we offer only

the most popular topics from the webinars I have done

such as “It’s Fair Housing Not Fear Housing”, “Basic Leasing

Solutions”, “Terrific Telephone Techniques”, “Overcoming

Objections”, and many others. Simple, streamlined and

successful! We have compiled a few tips and best practices for

dealing with some of those virtual training challenges.

These tips existed before the Pandemic of 2020 but are

especially helpful in the current business environment

where many, many people are having to work, train and

supervise remotely for the first time. Even though you

may be in your pajamas, as one journalist put it, “working

at home is not all rainbows and unicorns”. * Zoom Bombing – Video conferencing app, Zoom, has become a very

popular training and meeting tool during the

COVID-19 pandemic. The increase in users created

a new security issue for Zoom referred to as Zoom

Bombing. Uninvited guests were able to crash Zoom

meetings with sometimes amusing but always annoying

consequences (like pornography being shared on screen

during business meetings). To avoid this, be sure to

create a meeting password and a waiting room for all

meetings. The meeting host can then manually let

people join. Zoom is also changing their defaults to do

this automatically

as well as limiting

screen sharing to

the host only. * Lack of Proper Technology – In order to train or

work remotely, one

must have proper equipment. If you have been working

on an old desktop computer at home, it’s probably time

to invest in a portable laptop with a built-in camera

necessary for Skype, Zoom or Team virtual meetings.

Update the browser in order to run new versions of

training webinars and e-learning courses. * Unreliable Internet – If you have the typical one size fits all cable or satellite

internet service at home, there are times that it may be

unreliable. One way to bypass this if necessary or have

a backup is to activate the hotspot on your smart phone

and sync it with your laptop. Sometimes the signal

coming from your phone is stronger than the one being

sent through your home router. Speaking of routers,

installing a more powerful router often helps the home

service as well. If all else fails, consider taking your

laptop in the car and drive to a business that offers

free internet. You might receive the signal outside the

building in order to connect from the safety of your

vehicle. * Distractions – It is best to create an office environment somewhere

in your home preferably in a room with a door that

can be closed. When it’s time to take your online

course, tell your roommate or family members when it

is acceptable to interrupt you and what can wait. Turn

off notifications or mute your telephone. Have your

supplies ready. Set aside pens & paper for taking

notes. Keep your refreshments or tissue handy.

Close the door to also keep pets out of the room. Cats

love to jump up and walk across keyboards! Train your

children and significant others to be self-sufficient to

occupy themselves while you are in training.

Continued on page 13

J u n e 2 0 2 0 O n S i t e 1 3

Continued from page 12

* Feeling of Isolation – How many times have you heard “you are not

alone” and “we are all in this together”? Sounds

good, but in reality, you probably are working

alone. Lack of instant feedback is one complaint

about e-learning, however, many courses are set

up with interim quizzes that offer instant feedback

to your responses. Also, if you participate in live

webinars, most instructors leave time at the end of

the presentation for a question and answer period

and some will stop to take questions. * Computer Fatigue – If you have a series of classes or seminars to tackle,

include a few social breaks in your schedule. Set a

timer if necessary. Leave the room to make a phone

call, stretch, or go for a short walk. Be mindful about

your health habits. Sitting in front of the computer

screen for long periods of time with too many snacks

at your fingertips can also create “zoom butt” or the

“COVID 15” similar to “the freshman 15” putting on

extra pounds. Stand up frequently or try to use a

standing desk in order to avoid this symptom. * Lack of Structure & Motivation – Build a training schedule you can stick to. Take

breaks and set clear begin and end times. Manage

your energy, not your time. While on break, don’t fall down the FaceBook hole. It’s soooo easy to

participate in avoidance behavior! Remember

Brian Tracy’s “Eat That Frog”? If you have been

procrastinating, once you attack the biggest obstacle

first (the biggest frog), the rest will seem easier. If you are new to property management and need to

take a Fair Housing course or you are a team leader

and your team members require additional remote

training, please review our training and e-learning

options at www.occupancysolutions.com. I am also

available to do custom webinars now and once the current pandemic passes, in-person training sessions

or keynotes.

About the Author:

Ms. Simpson has passionately been making her mark in the housing industry for over 30 years! Starting on-site as a leasing agent, she worked her way up the corporate ladder by advancing to become an assistant manager, site manager, executive director and finally a senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has extensive experience in Section 8, Section 236, and Low-Income Housing Tax Credit programs, senior communities, as well as market-rate and luxury apartment communities. Call 1-800-865-0948 for your free consultation today.

This Is No Time For Second Best®

Whether it’s water, fire, mold, storm or any other devastating event, you may be left feeling helpless. Paul Davis is here for you. We have the training and expertise necessary to completely restore your property fast.

©Paul Davis Restoration, Inc. Each franchise office independently owned and operated.

www.WhyCallPaul.com • (260) 436-7510

Avoiding Zoom Butt & Other Remote Training Tips

1 4 J u n e 2 0 2 0 O n S i t e

All of us could be held liable for a fair housing complaint. Come join us to learn how to MITIGATE

not LITIGATE. During this session, Sherre will teach:

Session Schedule:9 am – 10 am (10 minute break)

10:15 am – 11:30 am

Each attendee must register in order to receive a certificate of attendance.

FREE for Education Subscribers $45 for Non-Education Subscriber Members/Certificate

$90 for Non-AAFW-NEI Members/Certificate

Tuesday, June 23rdVirtual Training on ZOOM

with Sherre Helmer

Sherre Helmer is a professional

trainer who started her own training and consulting

company, “Dynamic Training for Results.”

Cancellation Policy: Registration & Cancellations MUST be made 48 Hours PRIOR to the scheduled class. NO SHOW’s will be billed $10 Per Person for Education Subscribers, $45 Per Person for NON Education Subscribers and $90 Per Person for NON AAFW-NEI Members.

Register Online at aafw.org/association/education or by completing the information below(Email for Zoom login access; Cell Phone for Reminder Text the day before the class)

Company: ____________________________ Contact: _________________________________

Attendee #1: _________________________________ Email: ______________________ Cell Phone: ________________

Attendee #2: _________________________________ Email: ______________________ Cell Phone: ________________

Attendee #3: _________________________________ Email: ______________________ Cell Phone: ________________

Attendee #4: _________________________________ Email: ______________________ Cell Phone: ________________

Attendee #5: _________________________________ Email: ______________________ Cell Phone: ________________Please use additional forms if needed

What Maintenance Professionals Need to Know about Fair Housing

Leasing Do’s and Don’ts

The 7 Steps to Handling a Reasonable Accommodation Request

Recent Indiana Laws that Affect Occupancy and Emotional Support Animals

Criminal Background Best Practices

How to Avoid an Harassment Complaint

J u n e 2 0 2 0 O n S i t e 1 5

EPA Section 608 Testing ~ New Testing Option Available!

With everything going on we are unable to hold class, but fear not, there are different ways for you to still test and receive your HVAC Designation!

Contact Peggy Meyer at pmeyer@aafw.org or (260) 482-2916 to schedule your testing today!

Remote Testing Option • Receive the Digital Version of the Preparatory Manual

• View Webinars (4 sections)

• EPA Section 608 Exam - Test remotely using screen share and web cam technology Participants must have a high-speed internet connection, web camera, and microphone on a lap top or desk top computer. (Tablets and iPads are not supported for this testing.)

This NEW way of testing will be offered

in addition to our in person training!

2020-2021 Membership Directory Advertisers

A BIG Thank You to the following AAFW-NEI Associate Members for their advertisements in the 2020-2021 Membership Directory. Advertising dollars help us to ensure every Associate, Apartment Community, Independent Owner and Management Company member receives multiple copies of the directory! The directory is an invaluable resource for our members to use on a daily basis!

* Bed Bug Destroyers

* Bone Dry Roofing

* Brigadoon Fitness

* City Carpet Outlet

* FCL Security

* IDW ~ Window &Roof Cleaning

* Jetz Service Co.

* Kathy Jordan Allstate Agency

* Perry Law Office

* Precision Concrete

* Professional carpet Cleaning

* State Farm Insurance ~ John Carr

* Wayne Pipe & Supply

1 6 J u n e 2 0 2 0 O n S i t e

Who’s Who in the AAFW-NEI ~ Getting to Know Our Intern Aleah Sewell

Aleah is a Junior at Ball State University who is currently studying Public Relations. She is looking to

develop new skills through internships and hopes to work in the music industry someday. After college she will

continue to help out in the community and further her involvement and skills in other areas.

* Favorite Foods: Cheese, Oranges,

and Peaches

* Favorite Vacation spots: Cozumel, Mexico Pigeon Forge, TNMyrtle Beach, SC

* Favorite TV Shows:

EliteEuphoriaDynasty

* Favorite Movie: Cheaper by the Dozen

* Favorite Band/Song:Social House

Get Well Soon by

Ariana Grande

* Favorite Sports Team:Toronto Raptors

* Biggest Pet Peeve:Gum Smacking!!!

What made you want to intern at the AAFW-NEI and what do you hope to gain from your internship?

I initially wanted to intern at the AAFW-NEI because the description was very interesting to me. After looking at the organization and their involvement in the community I felt that it would be great to intern for an organization who is

working toward improving their local community.

I hope to strengthen my current public relations skillsand develop skills that will help me in the future in the

PR field. I am also interested in learning more about the work that is done within non-profit organizations.

What is something no one would guess about you?

I played softball for 11 years,

What is your favorite or last book you read?

Their Eyes Were Watching God by Zora Neale Hurston

What groups, clubs or organizations are you a part of?

Ball State’s National Broadcast Society

What has been the best pieces of advice you have received and by whom?

Affirm your own existence as a human being ~ L.O.

What would be your big splurge if you won the lottery?

Concert Tickets for multiple artists!!!

J u n e 2 0 2 0 O n S i t e 1 7

Kathy Jordan Allstate AgencyContact: Lisa Lamb

10870 Isabelle Drive New Haven, IN 46774Office Phone: (260) 749-8416; Cellphone: (773) 456-9521

Toll Free Number: (888) 320-5945; Fax: (260) 749-8938E-mail: LisaLamb@allstate.com

Website: www.agents.allstate.com/kathy-jordan-new-haven-in

insurance ~ home, auTo, renTers, life, commercial and financial services.

Describe how your Kathy Jordan Allstate Agency began:

Kathy Jordan started working in the insurance industry in 2000. She and her husband moved a lot due to his military career

and, as a result, she worked for five agencies across three different states. Through those various roles, she realized I had a passion

for helping local families learn to protect what matters most – their families and assets. That passion led her to open her New Haven

agency in 2008. I joined her Team in September of 2018.

Who’s Who in the AAFW-NEI ~

How did you come into your profession?

I was working in property management and apartment leasing for about 12 years when I decided to look for a change. I accidentally sent my

resume to an insurance agency and almost didn’t take the job because I thought it sounded boring. I could not have been more wrong! I fell in love with the job almost instantly and have continued to enjoy my work for the past 5 years. In September of 2018, I left my previous agency to come work for Kathy Jordan and it’s been a wonderful experience!

Two Special Features of Your Business:

1. Protection ~ Most insurance companies put all their focus on price, whereas we put the focus on coverage. What’s the point of paying for protection that won’t take care of you if something bad happens?

2. Education ~ We make a huge effort to educate our customers on what their insurance means to them, and make

sure they keep themselves and their families protected against whatever life throws their way.

How long has Kathy Jordan

Allstate Agency been in business?

Since 2008.

Does your company have a motto?

You’re in good hands.

What 4 words describe your business?

Compassionate * Honest * Committed * Knowledgeable

What about the AAFW made you want to join?

With my husband (David Lamb)’s involvement in the association, I have attended many events and met a lot of people within the association. I’ve made some personal connections with people involved and look forward to growing those relationships as well as building new ones.

What is something you hope to gain from

your membership with the AAFW-NEI?

Obviously, I’d love to generate business for my agency with the association, but more so for me, I love building relationships with like-minded people looking to make positive

changes in the world around them.

AAFW-NEI Members your

business provides services to?

Thus far, just my husband, but I’d love for that to change!

1 8 J u n e 2 0 2 0 O n S i t e

Who’s Who in the AAFW-NEI ~ Kathy Jordan Allstate Agency

What 3 words best sums up your business?

Friendly * Passionate * Customer-Oriented

2 Things Kathy Jordan Allstate Agency is known for:

* Unparalleled customer service

* Claim satisfaction

What has been your craziest work experience?

I once had to go to a building to take pictures of the furnace. The building manager brought me to the basement to get a picture of the furnace and there was a giant macaw flying around. She asked me if I wanted to hold it and told me to put my arm out. It wasn’t until the bird was on my arm that

she warned me not to turn my head or it would likely bite my nose off (apparently, it was not the friendliest bird). Not a typical day at the office!

What is the best part of your job?

My team. I work with (and for) the kindest and most compassionate people I know. Everyone at my office does this job for the right reason – We love taking care of people and helping our clients protect what matters most to them.

What is something you had to learn

the hard way?

You can’t change everyone’s mind,

regardless of how right you think you are.

What do you do to help relieve stress at work?

I throw darts at my dart board. It’s a great way of being able to throw things when you’re frustrated

without breaking anything!

What has been the best advice you have been given?

My dad once told me, “You can’t do more than what you can do.” While it sounds very simple, it’s something that has stuck with me through the years. Sometimes we put too much focus on the unattainable, when if we’d just shift our focus to attainable goals, we’d be a lot happier. It always reminds me to focus my energy

on what I can change instead of stressing out over what I can’t change.

What is your “Fear Factor” Nightmare?

Being mauled by a bear.

2 reasons you enjoy having a company in Fort Wayne:

1. Fort Wayne is constantly growing and expanding, and it’s great to service

customers as they grow with the community.

2. Makes for a short commute!

What is your life mantra?

“Right now, it’s like this.”

What is your greatest accomplishment?

Uprooting my life at 30 to move from Chicago to Fort Wayne, starting a new career

there, and making it work. It wasn’t easy, but I’m so happy with the life I’ve built here with the help of my friends and family and

I’m so glad I did it.

What is your ideal Saturday?

Having a “lazy day” with my family. Just hanging out, playing board games,

watching movies, and relaxing.

What are 3 things on your bucket list?

To keep a plant alive.

To make it through a day without tripping over my own 2 feet.

Owning my own business.

Do you sing aloud when in the car by yourself?

Of course! And often when I am not alone in the car!

J u n e 2 0 2 0 O n S i t e 1 9

If you have any news, updates, promotions that you would like to

share with the AAFW-NEI Membership contact Hope Zellers

at hzellers@aafw.org.

Congratulations Join me in congratulating Neil Stoffel

with Ryan FireProtection and his wife, Renee on the birth of their daughter!

Charlotte Marie was born on Saturday, May 2, 2020.

Make sure to congratulate him the next time

you see him!!

Save a Little Time! Tired of monthly breakfast invoices?? Want an easy solution...

our Breakfast Connection Coupon Booklets!!! One invoice for the whole year!!!

* $150 for a Booklet and they DO NOT Expire

(We keep track of your coupons for you and let you know when you a need a NEW Booklet!)

If you are interested contact Hope Zellers at (260) 482-2916

Ways to Promote Your Company at the AAFW-NEI ! !

FREE

* Profile in the monthly newsletter!

* Teach a class to the AAFW-NEI Members!

* Write an article for the monthly newsletter!

* Spotlight Table at the monthly breakfast meetings!

Your Profile will be spotlighted on our Facebook Page, our Instagram Page and in our monthly OnSite. If you would like more information on any of these FREE

Promotions contact Hope Zellers at hzellers@aafw.org or (260) 482-2916.

2 0 J u n e 2 0 2 0 O n S i t e

It’s kind of a given in the multifamily industry: to win and retain residents, you have to be the best. But as new builds come online, and the competitive slope grows all the steeper, providing great customer service doesn’t quite cut it. It’s not enough to meet expectations – you have to exceed them. And when exceeding expectations becomes the norm, we’re all left wondering: What more can I do to serve the customers of my community/company?

When I first stepped into the role of property manager, I pondered this very question while sitting with a friend at the laundromat. Above us, a small TV played a Progressive Insurance ad featuring the promise “Helping you save, even if it’s not with us. Now that’s Progressive.” My friend and I laughed along with a few other people in the laundromat. And what stuck with me was what one gentleman said before we all went back to our respective Saturday laundry routines: “Can you imagine if all service was Progressive service?”

Progressive Service: The SPOT Treatment

The real question is: why can’t all service be “Progressive service?” One of the biggest fears among multifamily professionals is getting outsold by something newer, bigger, brighter or better than what we have to offer. This fear blinds us to one of the greatest opportunities in providing exceptional customer service: selling beyond ourselves.

I call this a SPOT treatment take on customer service. Rather than focusing on providing the standard service plus one customer experience, start shifting the focus a little more outward. When we focus on Service Plus One Teamwork -- a collaborative view of customer service that seeks to guarantee our customers, “If I can’t help you, I’ll find you someone who can” -- we start to provide a truly exceptional customer experience.

We all already engage in Service Plus One Teamwork to a certain extent. When a resident shares a maintenance

concern with the office, a maintenance technician fixes the problem and leaves a friendly note for the resident. A leasing consultant also follows up with a call to check on the resident’s satisfaction.

Maybe the manager gives the resident a thank you card for pointing out an issue. The resident is delighted, not only because the problem was solved, but because the whole team was involved in solving the problem. The SPOT treatment simply extends the network of resources we make available to our residents. It’s all about boldly pursuing your customers’ needs, and not being afraid to share all the resources you can, even when they seem to guide your customer away from your own services.

SPOT Resources

With a little bit of research and preparation, you can start SPOT treating your residents today!

Here are some ideas to get you started:

* Rethink Marketing Books/Leasing Kits: Many apartment communities require leasing kits and marketing books that help teams their competition in order to sell their community’s benefits. But what if these resources were focused a little bit more on servicing our customers than our own communities? Consider researching local vendors for move-in and move-out days, current specials for highly desired services, etc. Build your marketing book and leasing kits around the resources your residents need and be the ultimate resource to enhance the ease of their lifestyles for as long as they need you! In shifting the focus to servicing the customer, you’ll simultaneously enhance the quality and value of your community.

* Rethink Sisters: One of my favorite referral and marketing campaigns involved partnering with a sister community to fill both our vacancies in particular floor plans. When either property had a prospect who needed what the sister property offered, we gave the prospect a special postcard that would get them a free meal in exchange for their tour at the sister community.

Now That’s Progressive ~ Delivering An Exceptional Customer Experience

By Khara House

Continued on Page 21

Continued on Page 21

Through this simple program, we gave away maybe a $100 in free food and secured several thousand dollars in new leases! Find ways to engage the other communities in your company’s portfolio as extensions of your own service. Combine resources for movie nights and block parties. Exchange the use of one community’s pool for the use of another community’s fitness center (with your company’s approval, of course). Sister communities sharing resources builds a sense of family for residents, and once again shows how far you’ll go to get them what they need even when you’re not the one who has it.

* Rethink Competitors: Of course, the goal is never to willingly or intentionally push a prospective resident toward the competition and away from your own community. But when you really take the time to get to know what your customer needs, and what the competition has to offer, you just may find that you’re doing a disservice if you don’t share what else is out there.

We once had a prospect who we watched walk out the door when we shared another community with her that happened to have everything she’d longed for in her dream apartment. We lost her lease, but within a day she thanked us by sending us three referrals who rented with us because we genuinely cared about making her happy! Don’t be afraid to pick up the phone and call a competitor to help you service a customer. They’re usually more than happy to return the favor when you’re willing to maintain both friendly competition and a meaningful business relationship with them.

* Rethink Local Resources: It’s hard to compete with all the bright and sparkling new amenities your competition may offer, especially if you’re an older community in a sea of new builds.

Rather than trying to add it all, find unique ways to bring resources into your community by partnering with local businesses. You might not have an on-site convenience store, but you can strike up a partnership with the local grocery store to offer delivery services. Skip the on-site masseuse and dog groomer by securing special pricing for your residents to a local spa and at the local pet shop. Remember, you can’t do it all, but you can find fun and unique ways to bring it all to your residents’ doorsteps!

None of us can do it all. But we can go above and beyond by being the best resource available to our customers -- even when being the best means sending them beyond our own offices. Give your residents the SPOT treatment, and watch your community shine! About Khara HouseKhara House began working in the multifamily industry in 2012, following a career in education, marketing, and retail. Khara views her career in property management as a constant learning and growth opportunity. She focuses primarily on marketing and community development, keeping a constant finger on the pulse of current marketing trends and cultural happenings that will impact the future of the industry. An eternal English major at heart, she spends her free time working on converting resident notices into sonnets and

renewal letters into pop song parodies.

J u n e 2 0 2 0 O n S i t e 2 1

Now That’s Progressive ~ Delivering An Exceptional Customer Experience

A

A & B CONSTRUCTION, LLC* Office Phone .............................................................. (260) 432-6860

AAA* Office Phone ................................................................(260) 579-9149

AARDVARK PEST CONTROL* Office Phone ............................................................... (260) 471-2800

AMERICAN HOME STORE FURNITURE* Office Phone ............................................................. (260) 442-0300

AMRENT* Office Phone/Cellphone .....................................(855) 472-3457

ANTHONY WAYNE CREDIT ADJUSTERS* Office Phone .............................................................. (260) 423-9574

APARTMENTS.COM* Toll Free Number ......................................................(888) 658-7368

* Cellphone ........................................................................ (574) 303-9701

ASPHALT MAINTENANCE SERVICE* Office Phone .............................................................. (260) 422-6068

BBED BUG DESTROYERS

* Office Phone ................................................................(260) 445-7815

BEN’S BUGS BE GONE* Office Phone ............................................................... (260) 255-4887

BETTER BUSINESS BUREAU * Toll Free Number ......................................................(800) 552-4631

* Office Phone ............................................................... (260) 423-4433

BGI FITNESS* Office Phone ................................................................. (317) 813-2242

* Cellphone ....................................................................... (317) 965-5377

BILLY’S BUG BUSTERS * Office Phone .................................................................(260) 579-1198

BONE DRY ROOFING, INC. * Office Phone ................................................................(260) 267-6189

BRIGADOON FITNESS

* Toll Free Number ......................................................(800) 269-7130

* Office Phone ............................................................... (260) 434-2428

BUG FREE PEST CONTROL, LLC * Office Phone ................................................................(260) 399-6189

CCARPET ONE * Office Phone ...............................................................(260) 489-4584

CERTAPRO PAINTERS * Office Phone ................................................................ (260) 494-1412

* Cellphone ........................................................................(260) 444-1953

CFS INC.- FLOOR COVERING SPECIALISTS Office Phone ................................................................. (260) 456-3922

CITY CARPET OUTLET, INC. * Office Phone ............................................................... (260) 442-2773 CORPORATE HOUSING SYSTEMS * Toll Free Number ......................................................(800) 430-7171

* Office Phone ...............................................................(260) 436-7171

CORT

* Toll Free Number .................................................... (877) 467-8268

* Office Phone ..............................................................(616) 257-2770

* Cellphone .........................................................................(269) 250-0121

CSC SERVICEWORKS * Toll Free Number ............................(800) 590-0036 EXT. 55101

* Cellphone .........................................................................(317) 473-3290

DDELUXE GLASS, INC. * Office Phone. ..............................................................(260) 482-9469

CONTINUED ON PAGE 23

Associate Members of the AAFW-NEI

2 2 J u n e 2 0 2 0 O n S i t e

CONTINUED FROM PAGE 22

E EDGE SUPPLY *Toll Free Number ....................................................... (866) 715-3343

*Jon Cellphone ............................................................ (260) 442-9064

EXTINGUISHER CO. NO. 1* Office Phone ................................................................ (260) 497-9110

FFAST SIGNS * Office Phone ................................................................. (260) 373-0911

FCL SECURITY * Office Phone ............................................................... (260) 482-5292

FIRST FEDERAL BANK OF THE MIDWEST * Office Phone ...............................................................(260) 489-3036

FIRST MERCHANT * Office Phone .............................................................. (260) 469-6276

* Cellphone ...................................................................... (260) 494-6223

HHAYS & SONS COMPLETE RESTORATION * Toll Free Number .................................................... (800) 536-4056

* Office Phone ................................................................. (260) 471-9110

* Cecilia Cellphone ........................................................(260) 210-0271

HD SUPPLY FACILITIES MAINT * Toll Free Number ..................................................... (800) 431-3000

HOME DEPOT PRO MULTIFAMILY * Cellphone .......................................................................... (574) 218-3318

HOME LUMBER * Office Phone ...............................................................(260) 493-4436

HYLANT

* Office Phone .............................................................. (260) 969-3900

IIDW WINDOW & ROOF CLEANING * Office Phone ............................................................... (260) 424-1300

INDIANA FARM BUREAU INSURANCE * Office Phone ............................................................ (260) 490-2240

* Cellphone ..................................................................... (260) 402-1757

INFINITY GLASS * Office Phone .............................................................. (260) 705-5500

JJET STREAM SOFT WASH * Office Phone ............................................................... (260) 220-9274

* Cellphone ........................................................................ (260) 310-4389

JETZ SERVICE CO., INC. * Office Phone .................................................................(317) 359-9968

CONTINUED ON PAGE 24

Associate Members of the AAFW-NEI

J u n e 2 0 2 0 O n S i t e 2 3

ONE CALL CLEANS IT ALL

Ft Wayne: 260-424-1300Ohio: 419-339-3999IDOWINDOWSLLC.com

Our Apartment Building Services:Roof Cleaning * Siding Cleaning * Gutter

Fronts * Soffits * Concrete Cleaning & Gutter Cleaning * Professional Window

Cleaning for 25 years

We get rid of the

algae!

BEFORE

AFTER

Associate Members of the AAFW-NEI

CONTINUED FROM PAGE 23

KK KERN PAINTING TOLEDO, LLC * Cellphone ....................................................................... (419) 360-9812

KATHY JORDAN ALLSTATE AGENCY* Toll Free Number .....................................................(888) 320-5945

* Office Phone ............................................................. (260) 749-8416

* Cellphone ....................................................................... (773) 456-9521

KEY EXTERIORS * Office Phone ...............................................................(260) 492-8062

* Cellphone ..................................................................... (260) 804-3355

KNOT JUST DECKS

* Office Phone ............................................................... (260) 745-0337

LLANDART INC. * Office Phone ............................................................... (260) 749-8993

LAUNDRY ONE * Toll Free Number .....................................................(800) 800-0322

* Scott Cellphone ...........................................................(574) 749-8611

LAWNSCAPE LAND MANAGEMENT, INC * Office Phone. ............................................................... (260) 749-8611

MMBA PAINTING LLC * Cellphone ..............................................................................(260) 241-7359

MIDWEST AMERICA FCU *Toll Free Number .....................................(800) 348-4738 EXT. 5321

* Office Phone..................................................................... (260) 423-8251

O OFFICE CONCEPTS * Office Phone....................................................................(260) 484-0451

OLD NATIONAL BANK * Office Phone..................................................................... (260) 310-6613

PPAUL DAVIS * Office Phone.................................................................... (260) 436-7510

PEOPLEREADY * Office Phone................................................................... (260) 745-4577

PERRY LAW OFFICE P.C. * Office Phone......................................................................(260) 483-3110

PNC BANK * Toll Free Number .......................................................... (877) 287-2654

* Connie Office Phone ..................................................(260) 441-8782

* Peter Office Phone ...................................................... (260) 461-6131

* Daniel Office Phone ................................................... (260) 413-4643

POOPRINTS OF NE INDIANA* Office Phone..................................................................... (260) 433-1899

PPG PAINTS * NW Office Phone ......................................................... (260) 373-2373

* SW Office Phone ......................................................... (260) 436-1854

* Cellphone ......................................................................... (260) 446-6293

PRAIRIE WHOLESALE SUPPLY* Toll Free Number ..........................................................(800) 289-8454

* Office Phone......................................................................(260) 436-1551

* Cellphone ............................................................................(260) 445-4850

PRECISION CONCRETE, INC.* Office Phone......................................................................(616) 403-1140

* Don Cellphone ....................................................................(317) 695-3271

PRECISION GLASS * Office Phone.....................................................................(260) 432-9222

PROFED CREDIT UNION * Office Phone......................................................................(260) 496-1312

* Cellphone ............................................................................. (260) 750-0129

CONTINUED ON PAGE 25

2 4 J u n e 2 0 2 0 O n S i t e

J u n e 2 0 2 0 O n S i t e 2 5

Associate Members of the AAFW-NEI

CONTINUED FROM PAGE 24

PPROFESSIONAL CARPET CLEANING * Toll Free Number ........................................................... (888) 270-1992

* Cellphone ............................................................................(260) 489-0675

RREPUBLIC SERVICES * Office Phone................................................................... (260) 442-3220

* Cellphone ............................................................................. (260) 413-6501

RYAN FIREPROTECTION

* Cellphone ............................................................................. (260) 224-2734

SS.W.O.R.N. PROTECTION * Office Phone.................................................................. (260) 748-6600

* Cellphone .............................................................................(260) 255-5052

SHERWIN WILLIAMS, CO. - (FLOORING) * Cellphone .............................................................................(260) 348-5226

SHERWIN WILLIAMS, CO. - (PAINT) * Cellphone .............................................................................. (260) 222-1623

STATE FARM INSURANCE* Office Phone.................................................................... (260) 489-3838

* Cellphone .............................................................................(260) 615-2906

STEWART, BRIMNER, PETERS & COMPANY INC* Office Phone...................................................................(260) 482-6900

STURGES PROPERTY GROUP * Office Phone................................................................... (260) 424-8448

TTESTIFY MARKETING MEDIA * Cellphone ..............................................................................(260) 341-4975

TOBACCO FREE ALLEN COUNTY * Cellphone ........................................................................... (260) 760-7555

TRANSUNION * Cellphone ............................................................................. (636) 288-2569

TRUGREEN

* Office Phone...................................................................(260) 489-6550

* Megan Cellphone ....................................................... (260) 609-5196

WW.C. BORCHELT & SONS * Office Phone .................................................................................. (260) 485-3412

WASH MULTIFAMILY LAUNDRY SYSTEMS, LLC* Toll Free Number .......................................................... (800) 421-6897 WAYNE PIPE & SUPPLY * Toll Free Number ..........................................................(800) 552-3697

* Office Phone.................................................................... (260) 423-9577

* Cellphone .............................................................................. (260) 415-5612

WINDOWS, DOORS & MORE * Office Phone....................................................................(260) 422-7077

XXFINITY

* Erika Cellphone ......................................Phone (260) 215-5309 * Che Cellphone ........................................ Phone (260) 226-2823

Deadline for new ads or ad changes is the first Friday of the month prior to the issue!

Company Name: _________________________ Representative: _____________________________

q Use the 2019 Advertisement q I will send a NEW digital image q Advertisement design needed

Annual RatesBusiness Card $399

Quarter Page $579

Half Page $999

Full Page $1,549

*Limited Premier Placement Available - Contact Peggy for details.*

Apartment Association of Fort Wayne-NEIPhone: (260) 482-2916; Fax: (260) 482-5187

E-mail: pmeyer@aafw.org

FULL-COLOR Ads for ALL Advertisers Clickable Link to Your Website/Email

2020 ONSITEADVERTISING RATES

The OnSite is displayed on the newly launched AAFW-NEI website. What does this mean for advertisers?

* Full-Color advertisements for ALL advertisers * Direct link to your website. This will make it extremely easy for potential customers to visit your website! * Email hyperlinks from your ad allowing easy communication and requests for proposals * Increased exposure as OnSite newsletters will be available to AAFW-NEI members AND the community

The OnSite is the area’s leading source for multi-family housing information! Your advertisement in the OnSite will be a regular reminder for not only your current customers, but also an introduction to those new and/or potential customers within the Association and to the thousands of visitors to the Association website.

The OnSite is published monthly and is posted on aafw.org on the first business day of the month. Emails with direct OnSite links will be sent to AAFW-NEI members and key community leaders. Facebook posts will also alert followers that a new issue is available.

Size of Advertisement: q Business Card - 3 1/2” X 2 1/2” q Quarter Page - 3 1/2” X 5”(vertical)

q Half Page - 7 1/2” X 5 5/8” (horizontal) or 3 5/8” X 9 3/4” (vertical) q Full Page - 7 1/2” X 9 3/4”

2 6 J u n e 2 0 2 0 O n S i t e

June OnSite Advertising Directory

J u n e 2 0 2 0 O n S i t e 2 7

Please take a look at the following AAFW-NEI Members who help support the

AAFW-NEI with their advertisements in this months issue of the OnSite!

American Home Store Furniturewww.americanhomestorfurniture.com

Page 2

Asphalt Maintenance Servicewww.asphaltandpaving.net

Page 11

City Carpet Outlet,Inc.www.citycarpetoutlet.com

Page 2

Extinguisher Co. No. 1www.extinguishercono1.com

Page 11

IDW: Window & Roof Cleaning www.IDOWINDOWSLLC.com

Page 23

Jetz Service Co. Inc. www.jetzservice.com

Page 28

Paul Daviswww.WhyCallPaul.com

Page 13

Perry Law Office P.C.www.perryoffice.net

Page 22

PooPrints N.E. Indiana LLCwww.pooprintsneindianallc.com

Page 21

WASH Multifamily Laundry Systems

www.WASH.com

Page 8

Windows, Doors & Morewww.wdmfactorystore.com

Page 6

LOOKING FOR A NEW

52YEARS

FA M I L Y – O W N E D

A N D O P E R A T E DBRAD APPLEGATE

bapplegate@jetzservice.com

PHONE

(317) 359–9968(800) 527–4928

LAUNDRY PROVIDER?

Same Day or Next-day service

Coin, Card, or Mobile-activated laundry equipment

Web-based laundry monitoring with text and email alerts

Flexible lease terms

Worry free maintenance and service

JETZ CAN PROVIDE YOUR PROPERTIES WITH:

For over 50 years Jetz has been a family–owned and operated provider of laundry room equipment and services to multi-family communities