uaa fall 2002 leadership retreat focusing on student success noel-levitz student satisfaction...
DESCRIPTION
Profile of Respondents 86% indicated that attaining a degree was their educational goal. (58% bachelors degrees) 73% indicated that UAA was their 1st choice.TRANSCRIPT
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UAA Fall 2002 Leadership Retreat
“Focusing on Student Success”
Noel-Levitz Student Satisfaction SurveyFall 2001 Results
Anchorage Campus
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Profile of Respondents
• 60% Full-time students
• 68% Female
• 56% 25 & older
• 25% Ethnic diversity
• 70% Employed
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Profile of Respondents
• 86% indicated that attaining a degree was their educational goal.(58% bachelors degrees)
• 73% indicated that UAA was their 1st choice.
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Profile of Respondents
Full-Time
• 97% wanted a degree• 61% were less than 25• 17% worked full-time• 29% owned a home
Part Time
• 72% wanted a degree• 80% were 25 years+• 60% worked full-time• 62% owned a home
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The Results
• Compare scores to national group scoresof 4 year public institutional means
• Importance & satisfaction
• Gap analysis
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Academic HighlightsPart-time Students
• Faculty provide timely feedback• Quality of instruction excellent• Faculty take into consideration differences
when teaching• Adjunct faculty competent• Faculty are fair & unbiased• Faculty care about me as an individual
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Academic HighlightsFull-time Students
• Faculty provide timely feedback• Faculty take into consideration differences
when teaching• Graduate assistants competent as instructors• Faculty usually available after class & during
office hours• Major requirements clear & reasonable• Library resources & services are adequate
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Campus Climate Part-time Students
• Strong commitment to racial harmony• Freedom of expression is protected• Campus is safe and secure• Student Center comfortable place• Campus well maintained• Equal opportunities to participate in
intercollegiate athletics• Sufficient weekend activities
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Campus Climate Full-time Students
• Strong commitment to racial harmony• Freedom of expression is protected• Campus is safe and secure• Student Center comfortable place• Campus well maintained• Equal opportunities to participate in
intercollegiate athletics• Institution shows concern for individuals• Residence halls are comfortable
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Services for StudentsPart-time Students
• Tuition worthwhile investment• Billing policies reasonable• Class change policies reasonable• Computer labs are adequate• Convenient business office hours• Assessment/course placement
procedures reasonable
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Services for StudentsFull-time Students
• Tuition worthwhile investment• Billing policies reasonable• Computer labs are adequate• Parking space is adequate• Fair student disciplinary procedures
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Helpful/Competent Staff
• Health Center staff competent• Bookstore staff helpful• Library staff helpful & approachable• Police respond quickly
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Overall College Experience
• College experience met expectationsUAA - 4.42 Nat’l - 4.38
• Overall satisfaction with experienceUAA - 5.13 Nat’l - 5.09
• Would enroll againUAA - 5.43 Nat’l - 5.18**
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Areas for Growth
• Increase sense of belonging• Increase sense of pride• Increase sense of school spirit• Enhance reputation in the community• Communicate commitment to academic
excellence• More variety of courses• More academic advising & career services
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Areas of Concern
• Adequate parking• Getting the run around
when seeking information• Admissions, registration, financial aid
services• Ability to register with few conflicts• Use of mandatory student fees
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Next Steps
• Parking garage & peak parking adjustments• Image & reputation marketing campaigns• Enhancing student life through setting
traditions & outreach programs• Campus initiatives for academic courses &
academic support services• And…
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Next Steps
“Single Point of Entry”• Campus site visits for “best practices”• Benchmarking & analysis• University Center