ubiq – low bandwidth visual communication
DESCRIPTION
UBIQ – Low Bandwidth Visual Communication. Jonathan H. Connell Exploratory Computer Vision Group IBM T. J. Watson Research Center Hawthorne, NY 10532. UBIQ = The expert can be everywhere. Field service dilemma (e.g. repair): Most problems have simple solutions - PowerPoint PPT PresentationTRANSCRIPT
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Exploratory Computer Vision Group
© 2007 IBM Corporation
Jonathan H. ConnellExploratory Computer Vision GroupIBM T. J. Watson Research CenterHawthorne, NY 10532
UBIQ – Low Bandwidth Visual Communication
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Exploratory Computer Vision Group
© 2007 IBM Corporation
UBIQ = The expert can be everywhere
Hybrid solution– Send out medium-skilled person for quick fix in most cases
– Call back to main office for more difficult problems
“Beaming in” the expert– Sometimes verbal communications is insufficient
– Pictures can be sent but take a long time to transmit
– Person in the field might take picture of wrong aspect
Provide a real-time “viewfinder” mode to allow expert to quickly snap the right picture on a remote mobile phone
Field service dilemma (e.g. repair):– Most problems have simple solutions
– Some field-service problems require experts
– Experts are expensive, want to utilize effectively
– Medium-skilled labor can fix many problems
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Exploratory Computer Vision Group
© 2007 IBM Corporation
Scenario: fixing a copier
Local maintenance guy shows up promptly– Checks for correct paper & toner level
Expert asks for view of “fuser roller”– “What’s that?” – Local person uses video mode to
get to correct location
Customer calls in problem = streaks on paper
Calls back to home office for advice– Shows paper markings
Expert snaps image and examines
– Fix problem by using alcohol wipe on this component (marked)
… there.
Open the side …
… closer …
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Exploratory Computer Vision Group
© 2007 IBM Corporation
Value Proposition
End Users
Lower cost of operations– No expense for cars, plane trips, lodging …
Right brain at the right place quickly– Can easily change experts if needed
– No delays due to flights, visa approval …
– Increases customer satisfaction
Better leverage existing expertise– No time lost on travel (or getting lost)
Bigger expert recruitment pool– No onerous travel or relocation
– Social skills less important
Telcos
Differentiated offering– No one else has this cool capability
– New Value-Added-Service application to increase stickiness
Focus on (more lucrative) enterprise customer base
Optimized use of data network
Supports higher usage data traffic– Offset by increased (worker) productivity
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Exploratory Computer Vision Group
© 2007 IBM Corporation
Deployment Model (Telco OEM)
Build software
PC client
Mobile server
customize implementation
for Telco
IBMTelco
Offers application to
enterprise customers
Samsung
Hospital
Ricoh
…
…
…
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Exploratory Computer Vision Group
© 2007 IBM Corporation
Summary
Looking for Deployment model
Customers (telco and/or end user)
Catcher or partner for technology transfer
Current status Research project (unfunded)
Working on more specialized codecs– Hybrid lines + blobs– Spatially varying resolution– Camera tracking partial stills– Quick remote zoom refinement
Single platform implementation– Windows XP (PC client) – Windows Mobile 5.0 (Smartphone server)
Covered under US patent 7,219,364
Demo possible (see wiki)
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Exploratory Computer Vision Group
© 2007 IBM Corporation
Demo – click here to play