uc in a more than uc world peter nelsen director of business development net-quintum
TRANSCRIPT
UC in a More than UC World
Peter NelsenDirector of Business Development
NET-Quintum
Agenda
• Who is NET Quintum?• UC Integration Viewpoints• Notes from UC Projects• Solution Offerings• Case Study• Conclusion
• NET - Network Equipment Technologies, Inc.– 25 Year Old Telecom Equipment Manufacturer– First-to-market position in numerous voice, ATM, and IP
Developments– Sales to Government, Enterprise, Carrier– Stock Ticker – NWK
• Quintum Technologies, LLC– Acquired in 2007 by NET– 9 Year Old VoIP Gateway Manufacturer– # 2 in it’s Market, Fast 50/500, Inc 500 Fastest Growing
Company
Our UC Experience Tells Us…1. UC is a Migration Plan for Most Customers
– Reap the biggest Benefit with the Least Cost
2. Steps, NOT Leaps toward UC– SMS, Presence, then Voice and Conferencing
3. Customers Demand Legacy Systems Integration– It still Works, it’s reliable – Lets Keep it for a while
4. Co-Existence with Existing Voice Systems is the Popular– PBX Phone and UC Client on Same Desk/PC
5. How to Integrate with the Least Pain– Users, IT Staff, Customers, Executives want a seamless transition
Customers Tell Us….• I want to get rid of my PBX – But not now!• We need an easy way to reach each other
across platforms– UC, Client, PBX Phone, Mobile Phone, Softphone
• Our company has many phone systems and many of locations – big and small
• How can I leverage my Existing Exchange/Active Directory Infrastructure?
• Security is Important to me
Albany International
One of the Largest Microsoft OCS 2007 Implementations to Date
“There were several compelling reasons to migrate to a converged environment.
The only question was how to best accomplish that migration, given the
specific attributes of our existing enterprise telecom infrastructure.”
Barry Duncan, Vice President, IT – Albany International
Background• 31 International Locations• Diverse PBX Systems
– Avaya, Siemens, Alcatel and others
• Active Directory/Exchange Integration• Voice Mail Consolidation• Deploying Microsoft’s OCS• Seven Digit Dial Plan• AT&T SIP Trunking Integration via Tenor• “Free Calls” Between Locations
Branch Offices
UC Clients
VX
VX
ITSP(AT&T)
IP WAN
PSTN
PBX
SIP Phones
PSTN
UC ClientsSIP PhonesUM/UC Servers
Tenor Series
UC Clients
UC Clients
VX SeriesVX Series
Branch Offices
Head Office (US East)
PBX
“The ability to perform intelligent routing with Enterprise Directory basedDialing will not only provide flexibility but will simplify and consolidate
management”. Tom Rice, Communications Architect, Albany International
Benefits to Albany• 15 PBX’s Removed• Maintenance Costs Dropped• No Toll Charges Between Locations by
Leveraging MPLS Network• Simplified Dial Plan – 7 Digit Dialing• Centralized Operations • Migration to Microsoft Office Communications
Server 2007 for Voice is well Underway
“When you’re embarking on a project that is this complex and that can potentially
have such a big impact on your company, you want to have the utmost confidence in both the technology you’re using and the
company behind that technology,” declares Duncan.
“With NET Quintum and the VX Media Gateway, we have that confidence.”
NET Internal Implementation
Microsoft’s Office Communication Server 2007
ExistingExtensions
SIP Phone
EXT 2288
Mediation Server
SIP
Communicator
PBX(H323 gatekeeper)
CAS: MF-R1, T1 CAS , E1 CAS • ISDN: AT&T 4ESS, AT&T 5ESS, Nortel DMS-100, Euro ISDN(ETSI 300-102), QSIG, NTT InsNet(Japan), Harris 20/20,CoreNet and ANSI National ISDN-2 (NI-2)
WiFi/SIP
WiFi
PSTN
VX Series
Active Director/LDAP
Tanjay Phone
Microsoft OCS
Microsoft Exchange 2007
NET’s Internal Implementation
• NET is a Microsoft Lighthouse Customer• Phased Approach to OCS Migration
NET’s Internal Implementation • Integrate with Existing PBX and Features
without Costly Upgrades• Active Directory Integration to Provide One
Number to Reach Employees– Legacy Desk Phones, Dual Mode Wifi, or SIP
phone• Other Benefits
– Mobile phones can access Exchange server to retrieve or leave messages without VPN unlike with Cisco softphone that needs VPN
– Fax can be sent to the Exchange mail box– Caller Names can be sent to the called party even
when the call origination happens from the Communicator client
NET - Quintum UC Solutions
MultiPath VoIP Gateways with “Any to Any” Switching Technology
“MultiPath” Gateways: With Any to Any Switching, Everything Works & Interoperates Together Without Costly Upgrades
PSTN
Enterprise deploying UC
TDM PBX/IP-PBX & Voicemail
UCinfrastructure
• “Drop in” installation • Interconnects UC to legacy PBX and PSTN
• Analog device ports available• Supports “fax around”
Standard SIP devices can connect to all other gateway endpoints including MS UC clients
Analog phones
All devices can also be routed to/from an ISP or ITSP via IP
IP Network
SIP Trunk toITSP
Analog fax machine
SIP/WiFi ClientsVoIP Gateway
VX for Advanced Deployments Tenor for Any Size Office
• VX Series for stringent deployments:•Complete security is a must ,e.g. government• High call rates are seen, e.g. call center• AD Integration is necessary for migration• Proactive fault tolerance & load balancing
• Tenor Series Has Solution for Any Office• Analog & ISDN Environments• Small Office Deployments• Branch Office Emergency Services• Remote “Any Where, Any Time” Management
TDM PBX/IP-PBX & Voicemail
OCS/UCinfrastructure
Mediation Server
PSTNIP NetworkAnalog fax &other clients
VX or Tenor Gateway
SIP phones
VX and Tenor Series are Interoperable
Conclusion
• Migration to UC Requires Good Partners with Products that Simplify Integration
• Global Deployment and Local Support Are Key to Successful UC Implementations
• Advanced Features are Demanded by Enterprises Deploying UC
• Appealing to Long Term Goals with Short Term Benefits Enhance Customer Satisfaction