uc launch

www.uc.unimelb.edu.au1

eXchange Closure and

Commencement of the Unified

Communications Program


Linda O’Brien

Vice Principal, Information


Scholarly information in a digital age choices for the University of Melbourne

www.informationfutures.unimelb.edu.au

Information Futures Commission


The eXchange Story

It’s all about collaboration & connectedness


Some eXchange Metrics• 16 deployment technicians involved

– University staff, contractors and graduates• 7000 clients migrated by the Project

– Further 700 by faculty IT staff– Further 800 resources & shared/system mailboxes

• 2.5 Terabytes of data uploaded• Every faculty and department engaged• Consolidated over 10 different email clients to

two– Outlook for the PC, Entourage for the Mac


Thanks to ManyeXchange Steering Group• Liz Baré • Donald Speagle• Dianne Chambers • Alister Air• Peter Tregloan• Richard Frampton • Peter Jones• Andrew Yeoh• Ken Knot• Richard Phillips

Current eXchange Team Members

• Reuchlin Teo

• David Marshall

• Ché Broekman

• Ursula Soulsby

• Hilary Sissons

• Michelle Ely

• Ange Mcharg

• Aaron Goldberg

• Timothy Uhen

• Hanh Kinh Tran

• Dan Su


Thanks to ManyPast eXchange Team

Members• Mark Leech• Simon Marsh• Elliot B. Gingold• Kevin Edwards• Guy Edwards• Anna Morley• Daniel Chan• Jessica Deane• Long Hoang Nguyen• Francis Chan• Quan Pham

(continued)• Andrew Chan• Leah Bezant• Matt Hurst

Operational teams• Craig Waller• Greg Morgan• Drew Poynton • Michael Blair• Will Belcher


Richard Frampton

Faculty General Manager

Faculty of Medicine, Dentistry, & Health Sciences


eXchange – a Faculty View

• IS – Faculty Partnership

• One platform - whole of University initiative

• Rollout timelines

• Building bridges throughout


eXchange for MDHS - Benefits

• new Spam, Archiving, Redundancy and other capabilities

• Engagement– What was different/special/useful

• How the uni can benefit from continuing this type of collaboration– Consultative , Results focussed


Liz Baré

Vice Principal

&

Head of University Services


Commencement of Unified Communications

• From eXchange to Unified Communications• A new opportunity to deliver further

– Progress towards the University vision– Real savings– Improvements in collaboration– New functionality through Voice over IP


Why Unified Communications

• Supports the University’s vision• Take the University to the next level in

Telecommunications capability• Able to contribute to just about any

communication or learning/teaching process

• A University-wide cooperative effort


• Reduce on-going operational and maintenance costs of telephony services

• Reduce the cost of collaboration and research

• Facilitate and improve both internal and external communications– Particularly for the University’s international

connections

Why Unified Communications


Andrew Wilmore

Program Manager

Unified Communications


Carrier & Mobility Tender

Discovery

Service Design

Service Design / Pilot

Discovery

Staged Transitioning

Detailed Design

Build

Staged Transitioning

Stage ITenders

Stage IIDesign

Est. Completion Date Dec 2008

Test/ Pilot/ Implement

Stage III Deployment

ID Task NameQ4 08Q2 08Q1 08 Q1 09Q3 08Q4 07Q3 07

Nov OctApr FebJanJul NovMar SepOct Jun MarJanFebAug AugMay Jul

1

2

3

4

TELEPHONY TENDERS

PHASE

IP TEL

DESKTOP COMMUNICATOR

CARRIER

IP Telephony TenderContracts Signed

5

6 BILLING

MOBILITY

DetailedDesign

Build and Testing

Pilot Deployment

DecDecSep

Staged Deployment

Q2 09

Apr May

20102009

DetailedDesign

Build and Testing

Pilot Deployment

Staged Deployment


Program Dependencies


Stakeholder participation

Program Steering GroupRole: Governance layer - deciding on all major

issuesMembers: Business Stakeholder representativesFrequency: Monthly meeting

Reference GroupRole: Advisory role and keep

Faculties/departments informed of the Project’s progress

Members: Faculty/Departmental IT ManagersFrequency: Fortnightly or Monthly Meetings

Working GroupRole: Advisory role generally more technical basedMembers: Vary from technical to service

orientation depending upon the stage of the Project


Program Steering GroupExecutive Sponsor and Chair Liz BareExecutive Sponsor Iven MareelsSenior User Richard FramptonSenior User Peter JonesSenior User Diana HarrisonDirector of Infrastructure Colin BlytheIS Program Manager Andrew WilmoreIS Program Manager Reuchlin TeoSecretary Debbie Keogh

Planning & Budget

Committee

IT Council

Program ManagementReuchlin Teo, Andrew Wilmore

IP Telephony/Desktop

CommunicatorDimension Data

Account ManagerPeter Lew

Project Director Hendrik Pansegrouw

Project Manager Steve Abela

Solution DesignAnthony Callanan

Solution EngineerBruce Newton

Tech EngineerBobby QuiasonContact Centre Kevin Beverley

IT User Services

Information Services

Unified CommunicationsProgram Organisation

Structure

April 2008

Carrier PM – Catherine Hain

IP Telephony Technical PM –Mark Leech

Business PM – Sylvie Isabelle

Mobility PM – Catherine Hain

Billing Technical PM – Mark Leech

Business PM – Catherine Hain

Desktop Communicator Technical PM – Mark Leech

Business PM – Sylvie Isabelle

User Education and Training – Hilary SissonsCommunications Coordinator – Debbie Keogh

Team Lead – Tim UhenTeam - Aaron Goldberg, Dan Chan, Hahn Tran

Reference Group

Project Streams

Biling - TSAAccount Manager

Andrew GroseProject Manager

Dan Cassidy

Carrier and MobilityOptus

Account ManagerReg Johnson

Transition ManagerConnie Storer

Vendors

Infrastructure

Faculty General Managers

Enterprise Applications

Deployment – All Streams

Deployment Manager, David Marshall

Change Management – All StreamsChange/Communications Manager, Ché Broekman

Infrastructure Steering Group

Users and Working GroupsUniversity Administration and

Departments, ArtsEconomics & Commerce

Architecture, Building & Planning

EducationEngineering

Land & Food Resources

LawMusic

Medicine, Dentistry, & Health Sciences

ScienceVeterinary Science

School of Graduate Research

Faculty and Department Representation

Service Governance

Group

Information Services CRMs

Business Representatives

IT Representatives


Colin Blythe

Acting Director, Infrastructure

Information Services


IP Telephony

• Reduced cabling infrastructure costs, within buildings and between buildings

• Reduced operational costs – through managing one network

• Reduced carrier cost base• Better moves/add/changes process,

with reductions in associated costs• Call centre functionality available

everywhere and anywhere its needed


Desktop Communicator

• Software application that is the phone … and much more

• Voice, video-conference, share & collaborate on documents, virtual whiteboards

• Move between communication modes as/when needed


Mobility

• Single supplier mobile phone / PDA service

• Economies of scale = improved service with reduced costs

• 24 * 7 support desk for mobile issues

• Faster procurement cycles


Billing

• Centralised process to collate and report on faculty and departmental costs for fixed line and mobile phone services

• Automated processing of carrier bills, and disbursement to Themis codes

• Self-service reports


Partners• Cisco – networking, wireless and IP

Telephony – the underlying technology supplier

• Dimension Data – IP Telephony vendor and integrator

• NEC – current telephone supplier• Optus – carrier services, mobile handsets• TSA – Billing system supplier


Thank you

Please view the various exhibits, and discuss your needs and ideas with the

team members.

Program Website and Blog • Website www.uc.unimelb.edu.au

• Blog http://blogs.unimelb.edu.au/uc/

uc launch

Business

exchange metrics

exchange closure

exchange story

university staff

university of melbourne

advisory role

faculty partnership

faculty view