ucbu presence & clients update€¦ · clients and presence product & technical marketing...

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

UCBU Presence & Clients Update

Yves Torjman


Cisco Unified IP Phone 6921/6941

Hard coded lit line keys labeled (1, 2)

396x81 Graphical Display Headset Jack

Feature set like 7911G & 7940G

Also available in

Charcoal Gray4 LCD Labeled Lit Line keys

Line keys can be used for lines, features/application invocation

Each line shows caller ID on Display

396x162 Graphical DisplayFeature set like 7940G & 7941G

12 Line keys (lit)Paper Labeled

Keys can be lines; feature or application invocation

396x81 Graphical Display

Feature set like 7940G & 7931G


Cisco Unified IP Phone 9971Slimline

(5oz/140g)Standard(6oz/170g)

Reference: 7975G Handset = 7.4oz/210g

Attractive, Customizable Appearance:5.6”(14cm) 24 bit Touchscreen Color LCDField replaceable bezelsChoice of colors and handset styles

Effective & Easy to Use:12 Feature Keys, Soft Key Touch TargetsMost commonly used features on fixed hard keys, (ie: hold, conf, trans)Wi-Fi; Bluetooth & USB HeadsetHW supp. for BT, USB & SDIO apps (Future)XML, Java Midlet, Browser (Future) app environments2-way Video with Camera support (UCM 8.0)VGA Streaming Video; Streaming Audio (Future)

Features:SIP TNP Features with Intuitive UEWideband audioIEEE Power over Ethernet (802.3af & at)EnergyWise Support (Future)

Serviceability:Seamless upgrade, soft branding


Clients and Presence Product & Technical MarketingAgendaCisco Presence and Clients portfolios

Cisco Unified Presence 8.0

Cisco Unified Personal Communicator 8.0

Cisco UC Integration for Microsoft Office Communicator

Summary


Cisco’s Desktop Collaboration Strategy

ChoiceEnd-to-End Cisco Solutions

Blend of premise and SaaS based solutions

Portfolio of Microsoft and IBM Integrations

InteroperableWith Unified IP Phones, Mobility, Contact

Centre, and Business Video

Standards-based

Web 2.0 centric open solutions and API’s

Focus on User Experience across all solutions


Cisco Desktop Collaboration solutions

Cisco WebEx

Cisco UC Interoperability

Cisco UC API’s

Cisco UC

Services

Cisco

On-DemandOpen

Interfac

es

Cisco

On-Prem

iseIntegrationsCisco Unified

Communications


Cisco Unified InfrastructureServices

Collaboration Architecture for Clients


Jabber Integration into Cisco IM/UC solutions

Next-gen Cisco on-premise Presence/IM

Cisco WebEx On-demand Presence/IM

Common Jabber IM & Presence platform

Customer deployment choice

1QCY10

4QCY09

Jabber in Webex Connect platform

Jabber in On-premise UC solution


Cisco Unified Presence 8.0 Architecture &Deployment


User ManuallySet Presence

Cisco Unified PresenceCUP “Cisco UC Mode” Solution

CUCMDesk phone

MobilityDeviceSoft

Phone

Unified Communications

Client (CUPC)

CCBUExpert Advisor

CCBUAgent Desktops

CUAE/3rd Partyapplications

via CUP API’s

GSM

Unified MobileCommunicator

MS OCS/LCSFederated Contact

Unified Communications

Client (CUPC)

Presence Sources Presence Consumers

Derived Presence

PresentityData Store

FederationIM Router

Hello.. Hello..

Microsoft ExchangeCalendar

Free/Busy

GSM

Unified MobileCommunicator

CUAE/3rd Partyapplications

via CUP API’s


Cisco Unified Presence Components

MicrosoftLCS/OCS

IBMSametime

Carriers /other vendors

PBXs

Unified Communications Manager 6.x, 7.x, 8.x


SIP/SIMPLECTI/QBECSTA over SIP

H.323SCCP

IMAP

LDAPv3

SOAPHTTP/HTTPS

Unity/Unity Connection

Unified Personal Communicator 8.0

MeetingPlace

LDAP

MicrosoftExchange

WebDAV

Third Party Open API

CUMA

JTAPI

XMPP

Unified Mobility Advantage


Cisco UnifiedPresence 8.0

SIP Proxy

Presence Engine / Instant Message Bridge

Instant MessagingCompliance and

Logging

Jabber Session Manager

Jabber XCP

XCP Route Fabric


Calendar

Unified CMSync Agents

Third Party XMPP Client (Spark, Adium, Pidgin,

MomentIM, etc)

Unified Personal Communicator 8.x

PostgreSQL


CUMA

Unified Application Environment

SIP Interface

Unified Mobility Advantage 7.x

ODBC

FacetimeIMAuditor

XDB

XMPP

SIP/SIMPLE

CUMA


Unified CM AXL/SOAP

SIP/SIMPLE

XMPP

MicrosoftExchange

Cisco Unified Presence 8.0 Architecture

future

Cisco Agent

Desktop

ICMICM

Expert Advisor

Cisco Agent

Desktop

ICMICM

Expert Advisor

future


Publisher

Publisher

Subscriber

Replication

Cisco Unified Presence Cluster

Rep

licat

ion

Subscriber Subscriber Subscriber

Replic

ation Replication

Cisco Unified Communications Manager Cluster

LDAPv3

LDAP Sync

Enable LDAP Synchronization and Authentication on Communications Manager

Authenticated LDAP Search contexts

Large AD deployments may require Domain Controller promotion to a Global Catalog

Database Sync

Cisco Unified Presence Deployment



Cisco Unified CM 6.x/7.x/8.x



Cisco Unified Presence 7.x

SIP Trunk

Intercluster PeerIDS Global User Data

AXL/SOAPCTI/QBE

1A

Sub-cluster 1

3A

Sub-cluster 3

2A


Sub-cluster 1

1A

1B

Sub-cluster 2

3A

Sub-cluster 3

2A

Sub-cluster 2

XMPP

SIP SIP

Cisco Unified Presence 8.0 Multi-cluster


Cisco Unified Presence 8.0 Enterprise Instant Messaging


Cisco Unified Presence 8.0 incorporates the Jabber Extensible Communications Platform (XCP)

Jabber XCP feature set is maintainedSignificant amount of new IM functionality in Cisco Unified Presence

Instant Messaging FeaturesPoint to Point and Multi-device IM

Multi-user Chat (XEP-0045), Group Chat, Persistent Chat

Text Conferencing Alias management

Peer to Peer File Transfer (XEP-0096)

Offline message storage, delivery, and compliance

Backward Compatible with SIP Instant Message clientsPoint to Point IM between SIP and XMPP IM client

Offline message storage, delivery, and compliance

Enterprise Instant Messaging


Cisco UnifiedPresence 8.0

SIP Proxy

Presence Engine / Instant Message Bridge

Instant MessagingCompliance and

Logging

Jabber Session Manager

Jabber XCP

XCP Route Fabric


Calendar

Unified CMSync Agents


PostgreSQL


CUMA


ODBC

FacetimeIMAuditor

XDB

CUMA


Unified CM

AXL/SOAP

SIP/SIMPLE

XMPP

Cisco Agent

Desktop

ICMICM

Expert Advisor

Cisco Agent

Desktop

ICMICM

Expert AdvisorThird Party XMPP Client

(Spark, Adium, Pidgin, MomentIM, etc)

Unified Application Environment

SIP Interface

Instant Messaging Compliance & Logging

Note: Sipera is a certified partner supporting IM Compliance & Logging starting with Cisco

Unified Presence 7.x

future


Cisco Unified Presence 8.0 Inter-Domain Federation


Requires two explicit DNS domainsEach domain being a separate company makes it easy

Supported for a single enterprise, but need to create the separate domains

Security: Solution requires a firewall/NAT/ALG in the DMZ to either terminate the federation connections or have holes opened in the firewall to allow traffic from specific domains.

XMPP traffic is passed through

SIP traffic is terminated and inspected

Inter-Domain Presence/IM Federation


Microsoft Office Communicator

MicrosoftOffice Communications

Server 2007

Unified CM Internet

Access Proxy

DMZDMZ

Unified Presence 8.0


SIP/SIMPLE

Intercluster Peer

Domain A Domain BUnified Personal Communicator 7.x



XMPP

Adaptive Security

Appliance

Unified Presence 8.0 SIP FederationCurrently not

supported, but is being looked at for a future release.


InternetUnified Presence 8.0


Unified CM

Adaptive Security

Appliance

DMZDMZ



SIP/SIMPLE

Intercluster Peer

Domain A

Domain B


XMPP


IBM Lotus Sametime Connect Clients

IBM Lotus Sametime 8.x

IBM Lotus Sametime Gateway

Adaptive Security

Appliance

Unified Presence 8.0 XMPP Federation


Cisco Unified PersonalCommunicator 8.0


Cisco Unified Personal Communicator 8.0Highlights

Based on Cisco Unified CSF technology• Rich and Full integration with Cisco UC

• Integrated voice, video, web collaboration, & visual VM

• Click 2 Call functionality from MS office (including SharePoint)

Jabber XMPP based technology• Enhanced Presence & Enterprise IM

• Point to Point, Group Chat, Persistent Chat

• Offline IM capabilities

• Client / Server Side logging & compliance

Business to business Presence & IM federation

Standards-based wideband audio & high-definition video

Enhanced user experience - “New Unified” UI design

Supports Windows XP, Vista, Windows 7

May 2010May 2010


Cisco Unified Personal Communicator 8.0Enhanced Presence and Enterprise IM

Dual SIP/SIMPLE & XMPP Based Presence and IM

Cisco Unified Personal Communicator 8.0…On Premise:

• Cisco Unified Personal Communicator 8.0• Cisco Unified Personal Communicator 7.x

(SIP/SIMPLE)• Cisco Unified Mobility Advantage /

Cisco Unified Mobile Communicator• Other public XMPP 3rd party clients

B2B & B2C Federation (Inter-domain) • Cisco Unified Personal Communicator• Cisco Webex Connect• IBM Lotus Sametime Connect• Jabber XCP, Google Talk Clients• Microsoft OCS MOC (SIP/SIMPLE)



*Cisco Unified Videoconference Manager 7 required for Telepresence interoperability. Refer to release notes when available for specific details on supporting HD video.

Cisco Unified Personal Communicator 8.0Video and Media

VideoSoftphone and Deskphone videoH.264 AVC Video Codec

Increased resolutions –Common Intermediate Format (CIF) Video Graphics Array (VGA)High-Definition (HD)

Ad hoc multi-point video conferencing integrationMeetingPlace *Cisco Unified Video Conferencing*MeetingPlace Express VT

Media ImprovementsWideband codec support – G.722, iSACSignaling and Media Encryption (SRTP encryption softphone audio)


Early UI prototype – subject to change

Cisco Unified Personal Communicator 8.0 Visual Voicemail, Communication History

The Conversation History WindowVisual Voicemail • Integration with Unity and Unity

Connection

• Supports IMAP Idle

• Supports Secure messaging

• Playback to PC speakers

IM history

Incoming, outgoing, missed call history

IM and Call logs stored locally

Presence status

Chat Voicemail Calls


Early UI prototype – subject to change

Cisco Unified Personal Communicator 8.0 Escalate to a Web ConferenceClick the Web Collaboration button to initiate impromptu desktopsharing from:

IM point to point or group chat

An active audio/video call

On Premise deploymentMeetingPlace 8 (Webex integration)

MeetingPlace 7 and Type I (Webex integration)

MeetingPlace Express 2.0


New ribbon application integrations for Word and Excel extend click to call functionality in the UC Integration

CUPCOffice Suite Integration (Word & Excel)

Note: User Interface subject to change before final release


Cisco Unified Personal Communicator 8.0 PC Requirements & Server Components

8.07.17.06.1.4

Cisco Unified Communications

Manager

Cisco Unified Presence

LDAP v3

Required Server Components

8.0 Active Directory 2003Active Directory 2008Open LDAP 2.4

8.07.0

Cisco UnityCisco Unified MeetingPlace

Optional Server Components

8.0*7.1

3500 Series*5.7 & 5.65000 Series*7.1 & 7.0

*Supports multi-point video. Refer to the release notes when available for specifics on HD Video and other details.

8.07.17.0

Cisco Unity Connection

Cisco Unified Video

Conferencing

Cisco Unified MeetingPlace Express

2.02.0 VT*

PC RequirementsWindows XP

32-bit native clientWindows Vista

32-bit native clientWoW 64-bit support*

Windows 732-bit client

WoW 64-bit support**WOW 64-bit does not support deskphone video


Cisco UC Integration for MicrosoftOffice Communicator 8.0


Cisco UC Integration™ for Microsoft Office Communicator 8.0

New CapabilitiesStandards-based wide-band audio & high-definition videoIntegrated voice, video, & web collaborationVisual Voicemail

BenefitsNative to Microsoft Office Communicator rich multi-media collaboration experienceEasier-to-manage single call control architectureInvestment Protection & Lower TCOEasier-to-implement alternative relative to dual call control solutionBundled with CUWL Standard, Business Edition, & Professional



Cisco Unified Communications Integration™ for MOCFeature Overview (New to 8.0)

Integrated Video in Softphone & Deskphone modes including VGA & 720p (HD)

Adhoc Video Conferencing

Full Screen Video

Seamless C2C Video integration, adherence to CUCIMOC video preferences

Visual Voicemail: message count, filtering & local PC playback

Secure voice message playback

Collaboration: Click to adhoc conference from MOC Contact List & IM Roster (Flash / WebEx web share)

Various User Interface Enhancements (Communication Pane, Conversation Window)

Microsoft Office Ribbon click to call integration

Single line selection for multi line devices

SRST: Failover, login, advanced call control features, softphone mode

New iSAC Audio codec, Advanced call statistics

Support for Separate LDAP Credentials, Secure LDAP (available in 7.0(3))

Windows 7 Support


Cisco Unified Communications Integration™ for MOCCUCIMOC User Interface Changes in 8.0

Enhanced Communications Tab now includes missed call count and voice message count

Enhanced Conversation Pane now provides access to video and desktop sharing functions.

Right clicking contact now provides access to video and desktop share functions.

Communications Pane

Conversation Window Right click menu



Cisco Unified Communications Integration™ for MOCEscalate to Cisco HD Video for 8.0

•Impromptu video conferencing via Integration with Meeting Place and Communications Manager supported endpoints, including Telepresence.



Cisco Unified Communications Integration™ for MOCVisual Voicemail

The 8.0 release introduces voicemail playback from within the Office Communicator client.

Play, Volume and message position are controlled by the user.

Call back options accessible via right click.

Message Filter options provided (new, urgent, today, yesterday….)

If the client is not configured for Visual voicemail then 7.1 client behaviour is provided.



Cisco Unified Communications Integration™ for MOCDesktop Sharing

The 8.0 release introduces Meeting Place / Webex integration for desktop sharing.

Desktop sharing mode include on Prem integration with Meeting Place 7.0 and Type 1 integration to Webex with Meeting Place 8.0

Launch a desktop sharing

session or escalate from within a call



New ribbon application integrations for Word and Excel extend click to call functionality in the UC Integration

Cisco UC Integration™ for Microsoft Office CommunicatorOffice Suite Integration (Word & Excel)



Cisco UC Integration™ for Microsoft Office CommunicatorUnified Client Services Framework 8.0

Cisco UC Integration for MOCCisco UC Integration for MOC

Microsoft Office Microsoft Office CommunicatorCommunicator

Cisco UC TabCisco UC Tab

MicrosoftMicrosoftOutlookOutlook

Call CtrlCall Ctrl VV--MailMail ConfConf LDAPLDAPHistoryHistory

Client Services FrameworkClient Services FrameworkMediaMedia


Cisco UC Integration™ for Microsoft Office Communicator In Summary, UC Integration 8.0 delivers..

… the ability to extend proven attributes of Cisco UC directly to the desktop

… combines Microsoft IM and Presence with Cisco high definition video and wide band audio based on a proven Cisco Call control platform.

… allows integration to BOTH Cisco on-prem or Cisco SAAS based collaboration

… protects your investment in existing desktop applications

… removes the complexity and higher total cost of ownership of dual call control solutions


Summary


UC 8.0 Presence & IM competitive differentiationProven voice and video with a truly Unified Communications experience

Full set of industry leading and proven Enterprise Telephony featuresIndustry standard codecs, CAC, QoS – just another Cisco UCM end-pointEnhanced, high quality video experience

Proven Enterprise IM technology from Jabber acquisitionComprehensive Enterprise IM feature set, incl. integrated Persistent Chat

Unique always-on network-based PresenceTelephony and Calendaring presence always available to ‘Buddies’, even when user is ‘off-line’Network derived wired and wireless location tracking integrated with Presence


UC 8.0 Presence & IM competitive differentiationContact Center integration – Agent Desktop and Expert Advisor

Unique dual standard support with open architectureUnique dual standard support - SIP/SIMPLE and XMPP

Support for Business and 3rd party Application integration via SOAP, REST and AJAX (Web 2.0) APIs and via XMPP and SIP/SIMPLE interfaces

Open to 3rd party IM/Presence clients – more than 43 XMPP based clients alone

Broad and comprehensive set of FederationsWebex, major vendors (IBM & MSFT), SIP/SIMPLE and XMPP, B2B and B2C

Driving industry standardization to facilitate heterogeneous IM/Presence solutions within a single Enterprise

Converged on-premise and on-demand Enterprise focused UC solutionsUnrivalled Enterprise UC deployment choice: on-premise, on-demand or hybrid

Common Enterprise voice & video capabilities based on CSF, common EIM capabilities based on Jabber

Convergence of User Experience between on-premise and on-demand clients



The Jabber acquisition brings market-leading, proven Enterprise IM capability to Unified Presence

The Unified Presence competitive advantage of always-on network-based presence will be maintained

Existing, market differentiated presence integrations such as Mobility and Contact Center will be maintained

CUP 8.0 will provide dual standard and open architecture –SIP/SIMPLE and XMPP

Board and comprehensive set of Federations

Deliver proven IM capability from Unified Presence 8.0 w/Jabber

Visual Voicemail integrations with Cisco Unity & Cisco Unity Connection

Escalate to Unified MeetingPlace & Cisco WebEx Web Conferencing

Standards-based impromptu video conferencing via integration with Unified MeetingPlace 8 and Cisco Unified Videoconference Manager 7

Click-to-call from Microsoft Office Applications & Web Browsers

SRST failover for softphone calls

Cisco Unified Personal Communicator 8.x

On-Premise Solution Summary

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