uk government solution and costing deck version 1.0 aug 22, 2012

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UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

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Page 1: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

UK Government Solution and Costing

Deck

Version 1.0

Aug 22, 2012

Page 2: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Unified Communication Services

Understanding of Requirement Solution Diagram for Unified Communication Services Solution Description Solution Assumptions Service Delivery Framework Service Level Agreement Sizing Cost Assumptions Costing (IP Handset) List of Phone Models

Agenda

Page 3: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Understanding of Requirement

• CSC Hosted Unified Communication Solution• Basic IPT

• Premium IPT (Basic IPT + Voicemail)

• Base UC (Basic IPT + Voicemail + (Presence, Unified Messaging , Click to call and 1 to 1 Video calls) )

Unified Communication Services

Page 4: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Future State Solution EnvironmentSolution Diagram of Unified Communication Services

Page 5: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Solution DescriptionSolution Description on Unified Communication Services

• Proposed Solution is based on CSC standard virtualized HCS environment & CSC to own the Licenses,

• Unified Communication Server Such as IP PBX, Voicemail, Presence will be deployed as a part of Voice Services in CSC Data Center.

• UK Govt. Existing dial plan will be leveraged as much as possible and Inbound and outbound Call classification is part of the solution.

• Propose Solution is hosted solution any upgrade(Major and Minor) are the part of the solution .

• Voice Gateway with Survivability will be deployed at all remote location depending on the number of the user at site gateway size will vary.

• Active Directory will be integrated if exist.

Page 6: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Solution Assumptions

• Proposed solution hosted in CSC Data Center in UK.

• Management and Monitoring tool will be leveraged from CSC Data Center.

• Bandwidth requirements between the sites and call admission control, Quality of Service (QoS) are available at UK Govt. offices.

• End User Training will be provided by following Train the trainer model

• Assumed IP trunk, LAN, WAN, PRI Trunk are available and excluded from the cost.

• Proposed Solution Sizing according to Sizing Slide

• Any feature/Service not mentioned in the future state environment is not included in solution and not in cost

• Security and VPN services will be available from respective team. However all UC appliance is protected i.e. and meet required Impact level 2

• PRI/IP Trunk sizing will be provided if required during Due-diligence.• Blocking ratio cannot be committed as we need to know the how many call concurrent will be placed at a

time. Required concurrency call volume data history required to calculate.Out of Scope

• On Site Service Engineer is not in scope

• Toll free number ( Non- Geographic numbers) will be provided by 3rd Party

• Gateway Service (Content Filtering) Element is out of scope from UCC standpoint

• Call Charges Per minutes are not included in given Cost.

• Audio ,Video, Web Conferencing and Mobile client is out of scope However solution is capable of providing this service at extra cost.

• Any migration from Existing system is currently out of scope as it is not requested.

Solution Assumptions on Unified Communication Services

Page 7: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Service Delivery FrameworkCSC Integrated Service Delivery Framework

PSTN WAN

Tool, Process & People Based on ITIL & Industry Best Practices

Drive Same Service Experience Across Departments *SRT- Service Restoration Team ( For Sev 1 and 2 issues) **RCA: Root Cause Analysis

Page 8: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Service Level Agreements

Service Level Agreement

S.No. SLA Item Matrix Remarks

1 Availability

1.1 Basic IPT 99.99 Measured Quarterly

1.2 UC Applications 99.9 Measured Quarterly

2 First Call Resolution 60% Measured Quarterly

3 Response Time

3.1 Reactive Voice support response time 30 sec Measured Quarterly

3.2 Chat 15 Min Measured Quarterly

3.3 E-mail & FAX 4 Hrs Measured Quarterly

3.4 Web Ticket 2 Hrs Measured Quarterly

4 Resolution Time

4.1 Severity 1 4 Hrs Measured Quarterly

4.2 Severity 2 8 Hrs Measured Quarterly

4.3 Severity 3 24 Hrs Measured Quarterly

4.4 Severity 4 48 Hrs Measured Quarterly

Page 9: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

Sizing

Page 10: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Total Sizing

Description PercentageBase IPT (4 Sites) 100%Voicemail 100%

Corporate directory 100% Base IPT Voice Mail Users 100% Additional IP Communicator 100% Instant Messaging Service 100% Presence Service 100% Click To Call Facility 100% Unified Messaging Service 100% 1-1 Video Services 100%

Unified Communication Service Sizing for 2000 Users

Sites Region Users/SAP

Site1 EMEA 500

Site2 EMEA 500

Site3 EMEA 500Site4 EMEA 500

Site Information Assumed Total users = 2000

Page 11: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Total Sizing

Description PercentageBase IPT (10 Sites) 100%Voicemail 100%

Corporate directory 100% Base IPT Voice Mail Users 100% Additional IP Communicator 100% Instant Messaging Service 100% Presence Service 100% Click To Call Facility 100% Unified Messaging Service 100% 1-1 Video Services 100%

Unified Communication Service Sizing for 5000 Users

Sites Region Users/SAP

Site1 EMEA 500

Site2 EMEA 500

Site3 EMEA 500

Site4 EMEA 500

Site5 EMEA 500

Site Information Assumed Total users = 5000

Sites Region Users/SAP

Site6 EMEA 500

Site7 EMEA 500

Site8 EMEA 500

Site9 EMEA 500

Site10 EMEA 500

Page 12: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

Costing

Page 13: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Cost Assumptions

• Any variance in the port/users or User at sites requires a re-costing.

• IP Handset cost is additional on top of Per Port/Per Month cost.

• All Cost is in USD only.

• Deal Term is 5 Years

• Costing based on Cisco Capital Discount of 53% & maintenance 30%, however Discount will be applicable which customer will get from Cisco.

Page 14: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Costing in USD for 2000 Users

Voice Service Sizing

Service Features Users Year 1 Year2 Year3 Year4 Year5

Base IPT 2000(100%) 13.52 13.33 13.20 13.11 13.05

Premium IPT 2000(100%) 15.82 15.61 15.45 15.33 15.25

Base UC (Mobile Client Excluded) 2000(100%) 16.92 16.67 16.49 16.36 16.28

Transition cost will be provided later based on the actual scope and feature requirement of the RFP.

Cost Per month/Per Port

Note: IP Handset and Voice Gateway cost not included in Per port/Per month cost

Page 15: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Costing in USD for 5000 Users

Voice Service Sizing

Service Features Users Year 1 Year2 Year3 Year4 Year5

Base IPT 5000(100%) 11.78 11.61 11.50 11.41 11.37

Premium IPT 5000(100%) 13.87 13.67 13.53 13.42 13.36

Base UC (Mobile Client Excluded) 5000(100%) 14.79 14.57 14.41 14.30 14.23

Cost Per month/Per Port

Note: IP Handset and Voice Gateway cost not included in Per Port / Per Month cost

Transition cost will be provided later based on the actual scope and feature requirement of the RFP.

Page 16: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Voice Gateway (SRST)Costing

Voice Gateway Model

Voice Gateway Models Year 1 Year 2 Year 3 Year 4 Year 5

SRST 3945 for upto 512 Users/Site

1,444.03

1,418.08

1,393.65

1,297.56

1,295.45

Cost Per month/Per Port

All cost in USD

Page 17: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential

Phone Model Costing

Phone Models Year 1 Year 2 Year 3 Year 4 Year 5

Low-end IP Phone Models

CP-6921-C-K9= 3.14

3.08

3.02

2.95

2.89

CP-6941-C-K9= 3.51

3.44

3.37

3.27

3.21

CP-6961-C-K9= 3.87

3.79

3.72

3.59

3.53

Conference IP Phone (Spider Phone)

CP-7937G 22.61

22.40

22.20

21.57

21.50

Medium range IP Phone Models

CP-7962G 6.32

6.19

6.06

5.72

5.66

CP-7975G 9.20

9.01

8.82

8.22

8.16

CP-8961-C-K9= 7.61

7.45

7.29

6.84

6.78

High-end IP Phone Models

CP-9951-C-K9= 10.22

10.01

9.81

9.17

9.11

CP-9971-C-K9= 12.54

12.33

12.14

11.50

11.43

Cost Per month/Per PortAll cost in USD

Page 18: UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential