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International Academies of Emergency Dispatch
THE PREMIER CONFERENCE FOR MEDICAL, FIRE, AND POLICE DISPATCHING
AND SECONDARY NURSE TRIAGE.
EDINBURGH, SCOTLAND 16–18 SEPTEMBER
2019UK
BERLIN, GERMANYInternational Academies of Emergency Dispatch
EDINBURGH, SCOTLAND 16–18 SEPTEMBER
UK NAVIGATOR 2019 We’re pleased to welcome you to UK NAVIGATOR 2019. This conference is for you. These two days promise to deliver some of the most fulfilling and rewarding experiences of your career. As you mingle with like-minded emergency responders, and as you listen to the wise instruction from seasoned professionals, you will be equipped with enhanced skills and expertise. We have carefully selected presenters and courses to address the common challenges you face in your work each day. We encourage everyone to take full advantage of this unique opportunity and go forward with an even greater commitment to serve the people in your communities.
CONTINUING EDUCATION CREDITAttendance will be credited toward Continuing Dispatch Education (CDE) requirements for IAED™ recertification. A digital certificate of completion will be provided at the end of the conference.
CONFERENCE INFORMATIONHOST HOTELSheraton Grand Hotel & Spa, Edinburgh1 Festival Square, Edinburgh EH3 9SR, U.K.+44 131 229 9131Nightly room rate: £190Rooms must be booked by: 07.31.2019 To make reservations, please visit:Sheraton Grand Hotel & Spa, Edinburgh
Alternate UK hotel: 1km walk to Sheraton121 - 123 Princes Street, Edinburgh, EH2 4ADEdinburgh City Centre (Princes Street) hotel
UK NAVIGATOR CONTACT To register for the conference please contact:Nikele Schwendiman Tel: +1 801-359-3616 John Gibbons Tel: 0808-234-4896 Email: [email protected] https://uknavigator.emergencydispatch.org
SPONSORSHIP INQUIRIES For inquiries regarding sponsorship opportunities please contact:Nikele Schwendiman Tel: +1 801-359-3616 Email: [email protected]
BERLIN, GERMANYInternational Academies of Emergency Dispatch
EDINBURGH, SCOTLAND 16–18 SEPTEMBER
SCHEDULE-AT-A-GLANCEPlease note that conference events, presentations, times, and advisers are subject to change.
16 SEPT18:00–19:30WELCOME RECEPTION & BADGE PICK-UP
17 SEPT08:30–09:10OPENING SESSION: Dispatcher of the Year Award and ACE Recognition
09:15–09:50PATIENT SAFETY IN THE EMERGENCY MEDICAL DISPATCH CENTREJames Ward
09:50–10:05MORNING TEA & COFFEE BREAK
10:05–10:40PATIENT OUTCOMES AND THE ROLE OF THE EMDPaul Bassett
10:45–11:20MPDS V13.2 AND BEYONDBrett Patterson
11:25–12:00IF IN DOUBT, SELECT PROTOCOL 26Fiona Bayley, Laura Hayes
12:00–13:00LUNCH BREAK
13:00–13:35ROTATIONAL MODEL OF APPS IN CONTROLBrendan Lloyd, Andy Swinburn
13:40–14:15FINDING DISPATCH STRESSBeverley Logan, Jonny McMullan
14:20–14:55NOT ALL DIABETICS ARE PROTOCOL 13Derek Scott
14:55–15:10AFTERNOON TEA & COFFEE BREAK
15:10 PM–15:45 PMHARNESSING A CULTURE OF LEARNINGVictoria Leeson, Jason Beese
15:50–16:25LET IT BLEED NO MORE: TOURNIQUETS IN EMDConrad Fivaz
16:30–17:05REDUCE RISK IN THE PROTOCOL ENVIRONMENTAbigail Cunningham-Stanley, Sarah Brown
18:30–20:00ATTENDEE DINNER
18 SEPT08:35–09:10#NOTJUSTACALLTAKER Zerena Duhaney, James Gummett
09:15–9:50DON’T DROP THE BALLFiona Roberts, Mandy Taylor
9:50–10:05MORNING TEA & COFFEE BREAK
10:05–10:40DID I FORGET TO MENTION ... DEMENTIA?Anna Mills, Susan Tuckett
10:45–11:20BACK PAIN— A MEDICAL EMERGENCY?Jasmine Abson
11:25–12:00THE SICK, SICK PERSONJohn Kilroe
12:00–13:00LUNCH BREAK
13:00–13:35MARVELOUS SUPERHEROESMelissa Thiele
13:40–14:15LISTENING FOR TEARSAmanda Mansfield, Andy Heward
14:20–14:55CRIMINALISING MENTAL ILLNESS?Fintan Lee
14:55–15:10AFTERNOON TEA & COFFEE BREAK
15:10–15:45LOOKING AT THE BIGGER PICTUREArabella Birkett, Maddy Matthews-Williams, Lee Thomas
15:50–16:25THE BIG FAT MPDS QUIZ OF UK NAVIGATORHannah Maxwell, Jonny McMullan
16 SEPTEMBER18:00–19:30WELCOME RECEPTION & BADGE PICK-UP
17 SEPTEMBER 08:30–09:10OPENING SESSION: Dispatcher of the Year Award and ACE Recognition
09:15–09:50PATIENT SAFETY IN THE EMERGENCY MEDICAL DISPATCH CENTREJames Ward
09:50–10:05MORNING TEA & COFFEE BREAK
10:05–10:40PATIENT OUTCOMES AND THE ROLE OF THE EMDPaul BassettThe Scottish Ambulance Service has undertaken a review of over 500,000 clinical records to evidence the case for change to its response model. We will look at the evidence behind the model, but also the importance of staff and stakeholder engagement. Our staff engagement sessions prepared them for the change with the knowledge that it would have a positive impact on experience and outcomes for our sickest patients.
10:45–11:20MPDS V13.2 AND BEYONDBrett PattersonThe session will review all of the changes incorporated into MPDS® v13.2 and the rationale behind those changes. The new PFC process will also be discussed.
11:25–12:00IF IN DOUBT, SELECT PROTOCOL 26Fiona Bayley, Laura HayesIs Protocol 26 overused? It is becoming one of the most popular Protocol choices for our EMDs. Why is this?
12:00–13:00LUNCH BREAK
13:00–13:35ROTATIONAL MODEL OF APPS IN CONTROLBrendan Lloyd, Andy SwinburnThe session will highlight the award-winning model of care where we have rotated APPs through control centres to reduce conveyance and improve patient safety.
13:40–14:15FINDING DISPATCH STRESSBeverley Logan, Jonny McMullanWe will discuss the signs and symptoms of dispatch stress and how they impact the EMD. We will look at AQUA® reports as a method of identifying stress early.
14:20–14:55NOT ALL DIABETICS ARE PROTOCOL 13Derek ScottWith over 3.7 million diagnosed diabetics in the U.K., EOCs are increasingly using Protocol 13. A look at the illnesses behind diabetes.
14:55–15:10AFTERNOON TEA & COFFEE BREAK
15:10 PM–15:45 PMHARNESSING A CULTURE OF LEARNINGVictoria Leeson, Jason BeeseThrough qualitative research of EMD perceptions and engagement with QA feedback, we will discuss how to develop a culture of individual ownership of learning.
15:50–16:25LET IT BLEED NO MORE: TOURNIQUETS IN EMDConrad FivazTourniquets have been widely applied in the military environment with great success. Is it time to apply tourniquets in the prehospital civilian environment?
16:30–17:05REDUCE RISK IN THE PROTOCOL ENVIRONMENTAbigail Cunningham-Stanley, Sarah BrownA presentation to help Trust/Service ensure that patients are kept safe when risk is identified through investigation and learning events by using AMPDS™.
18:30–20:00ATTENDEE DINNER
18 SEPTEMBER 08:35–09:10#NOTJUSTACALLTAKER Zerena Duhaney, James GummettHow often have you heard, or said, “I am just a calltaker”? This is most certainly not the case. Let’s put “EMD” on par with “paramedic.”
09:15–9:50DON’T DROP THE BALLFiona Roberts, Mandy TaylorEMDs are expected to perform as jugglers—we aim to juggle whilst presenting to represent the EMD’s difficulties throughout their role. Wish us luck.
9:50–10:05MORNING TEA & COFFEE BREAK
10:05–10:40DID I FORGET TO MENTION ... DEMENTIA?Anna Mills, Susan TuckettDementia is very prevalent in our society. People living with dementia are having to use our service more often; our staff has to overcome this barrier for all.
10:45–11:20BACK PAIN—A MEDICAL EMERGENCY?Jasmine AbsonBack pain is prevalent within the U.K. This presentation will explore possible causes of back pain and discover when back pain can become something more serious.
11:25–12:00THE SICK, SICK PERSONJohn KilroeAn in-depth review of the serious conditions that can be found in Protocol 26 due to the lack of identifiable priority symptoms, sepsis, meningitis, and others.
12:00–13:00LUNCH BREAK
13:00–13:35MARVELOUS SUPERHEROESMelissa Thiele“With great power comes great responsibility.” Whether you are an EMD, auditor, trainer, or manager, you possess “superpowers,” which you must choose how to use.
13:40–14:15LISTENING FOR TEARSAmanda Mansfield, Andy HewardLet’s experience a hands-on proactive session on “Complications in Childbirth” by talking about, walking through, and watching real-life incidents and scenarios.
14:20–14:55CRIMINALISING MENTAL ILLNESS?Fintan LeeA presentation that seeks to question the tendency of EMS to request police at mental illness calls and to ask if this further stigmatises the mentally ill.
14:55–15:10AFTERNOON TEA & COFFEE BREAK
15:10–15:45LOOKING AT THE BIGGER PICTUREArabella Birkett, Maddy Matthews-Williams, Lee ThomasA presentation discussing the importance of EMDs examining the circumstances and looking at the bigger picture when handling an emergency call.
15:50–16:25THE BIG FAT MPDS QUIZ OF UK NAVIGATORHannah Maxwell, Jonny McMullan
PASSPORTS THE CONFERENCE PASSPORT INCLUDES ENTRY TO ALL CONFERENCE SESSIONS.
2-Day Conference Passport . . . . . . . . . . . . . . . . . . £2201-Day Conference Passport . . . . . . . . . . . . . . . . . . £120
DISCOUNTS APPLY ONLY TO THE CONFERENCE PASSPORT. ONE DISCOUNT PER PERSON.
2-Day NEMA. . . . . . . . . . . . . . . . . . . . . . . . . . . £2201-Day NEMA . . . . . . . . . . . . . . . . . . . . . . . . . . . £120IAED Member . . . . . . . . . . . . . . . . . . . . . . . . . . . £20