uk payroll technology trends 2019... · uk 70% eu 16% na 5% la 3% apac 6% 176 respondents uk and...

© 2018 Ceridian HCM Inc. All rights reserved.

Research Findings Summary

UK Payroll Technology Trends

June 2019

Brian Sparling, ChMCIPP

Payroll Delivery Manager

Ceridian

Why Research Technology?C

om

ple

xity

1800s 1980 1990 2000 2007 2018

Payroll Process

OnboardingTime &

Attendance Benefits

Self-service

Payroll

Processing

Reporting

Termination

|

|

Who?

UK70%

EU16%

NA5%

LA3%

APAC6%

176

RESPONDENTS

UK AND

GLOBAL

0 20 40 60

Financial Services

Government & PublicSector

Retail

Technology, Media andCommunications

Consumer and IndustrialProducts

Energy & Resources

Manufacturing

Hospitality

Life Science andHealthcare

CROSS SECTOR

A challenging environment?

Compliance32%

Accuracy17%Technology

Transformation14%

Reporting9%

Data Integration8%

Self-service5%

Off-Cycle Adjustments

5%

User Experience4%

Globalisation4%

Other2%

What do you think the biggest challenge is

facing payroll operations?

• Compliance (32%) and accuracy (17%), are the

biggest challenges.

• However, the next 4 biggest challenges are all

tech related.

Onboarding

Outsourced8%

Offline / paperbased

31%

In-house34%

Point / ERP / HCM Tech

16%

Other11%

What technology (if any) does your organisation

use to manage the staff-onboarding process?

• Just under one third of respondents aren’t using

any tech to support

Time & Attendance

Outsourced9%


21%

In-house38%


18%

Other14%

What technology does your organisation use to

manage time and attendance?

• T&A is the most likely part of the process to use

an in-house solution.

• High satisfaction level

• But 60% will review

• 48% within 12 months

• Compliance issue?

Benefits Administration

Outsourced21%


25%In-house

33%


9%

Other12%


administer benefits?

• Largest part of the process which is outsourced

• Very satisfied and no plans to review

• Largest application of this process is done in

house

• Generally satisfied, but 60% are likely to

review within 12 months

• If they are happy, why are they reviewing?

Self-service

Outsourced16%


12%

In-house31%


30%

Other11%

What technology (if any) does your organisation

use to manage the payroll self-service function?

• This is an area of the process where later

generations of technology begin to emerge.

• Unsurprising to see the vendor solutions spiking

• In-house solutions, while satisfactory, are likely

to be reviewed (62%)

Payslip Admin and & Payments

Outsourced14%


11%

In-house29%


36%

Other10%

Payslip Distribution

Outsourced19%


10%

In-house29%


30%

Other12%

Payment Processing

Year-end

Outsourced19%


8%

In-house33%


30%

Other10%


manage the year-end reporting process?

• In-house solutions are generally highly regarded

for Payroll processing

• However, 60% of respondents reported that they

are review this technology within 12 months

• Regulatory/compliance pressure?

• Ongoing maintenance?

• Future proofing?

Termination

Outsourced10%


24%

In-house28%


34%

Other4%

Technology Maturity

• What processes are most likely to use new tech?

0 5 10 15 20 25 30 35 40

Onboarding

Time & attendance

Benefits

Self-service

Payslip Admin

Payroll Processing

Year End

Termination

Point ERP

Technology Intentions

Blockchain

Robotic Process Automation

Chatbots / Virtual Assistants

Cloud / SaaS

Artificial Intelligence

No Plans

0% 5% 10% 15% 20% 25% 30%

Do you plan to use any of the following

technologies in your organisation?

Conclusions

Dayforce identified a opportunity to disrupt the HCM market with a single application for pay, time, and benefits

Traditional Pay Period

Small window to process high volume of data

Data, rework and errors carried over

No work can begin until pay period ends

Pay period ends

Review & Audit

Verify& Process

UnprocessedRework

Payroll commit

Replacing broken serial workflows with continuous calculation of net payroll

Pay Periodusing Dayforce

Pay period ends

Payroll commit

Access to data allows work to begin immediately

Continuous calculation eliminates batch work

Accurate and complete payroll submission

Review & Audit

Verify & Process

3,850+live Dayforce customers1

58%+Dayforce revenue CAGR – ’12-’182

50+countries

served

4.3Glassdoor

Top Employer

3.1M+employees live on Dayforce3

96%+Customer revenue

retention3

1 March 31, 20192 FX Adjusted3 As of December 31, 2019

Comprehensive presence within UK

FIELD SUPPORT

Throughout UK

CUSTOMER SUPPORT

Local support in Glasgow

PROFESSIONAL SERVICES

Local Project Managers and Consultants

PRODUCT

In-country product and development

uk payroll technology trends 2019... · uk 70% eu 16% na 5% la 3% apac 6% 176 respondents uk and...

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