12/19/2017 Brought to you by: umTech & The Center for Teaching & Learning

umApps Using umApps

Center for Teaching and Learning (CTL) 100 Administration Bldg., Memphis, TN 38152 Phone: 901.678.8888 Email: itstrainers@memphis.edu Center for Teaching and Learning Website

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Table of Contents

Welcome to umApps ............................................................................... 2

How to access applications ....................................................................... 3

Using the HTML 5 Receiver ....................................................................... 3

Working with files using the HTML 5 Receiver .............................................. 5

Installing the full Citrix Receiver ................................................................ 8

Switching between the full and HTML 5 Receivers ......................................... 10

Opening and Saving Documents using the full Citrix Receiver ............................ 11

Save to Desktop (PC) .......................................................................... 12

To save to your UUID (U: drive) storage: .................................................. 13

Save to Desktop (MAC) ........................................................................ 14

Service Desk Request ............................................................................ 19

Submitting a Ticket ........................................................................... 19

Call the ITS Service Desk (901.678.8888) any day of the week! ........................ 19

Important Links .................................................................................. 19

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Welcome to umApps

umApps allows access to a variety of specialized software. Students with an internet connection and University UUID and password can access this service from both a PC and Mac. Information about saving documents while using umApps is available at the end of these instructions. In any browser, go to umApps website and login with your UUID and password. You will be prompted to install the Citrix Receiver the first time you log into the system.

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How to access applications umApps provides two options for accessing software, the HTML 5 Citrix Receiver and the Citrix Receiver.

Using the HTML 5 Receiver umApps provides support for HTML5, which means that no Citrix Receiver is required to be installed on your computer.

Note: Google Chrome (latest version) is the recommended browser for the HTML 5 Receiver.

To use the HTML 5 receiver follow these steps:

1. If you are visiting umApps for the first time, you will be prompted to install the Citrix Receiver. To use the HTML 5 receiver, select Use HTML 5 Version underneath the Detect Receiver button.

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2. You will be taken to the applications page after you select the HTML 5 receiver.

3. When using the HTML 5 Receiver, when you select an application it will open in

a new tab in your web browser.

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Working with files using the HTML 5 Receiver To work with files using the HTML 5 Receiver, you will need to upload your files to the umApps environment.

1. With the application running, click the Citrix Receiver icon at the top of the

page and then click the Upload icon

2. A file browser window will appear. On your computer, navigate to the file you wish to upload to umApps.

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3. When prompted, scroll to find your personal directory (U:). Select the directory and click OK.

4. Now that your file has been uploaded to your personal directory, you can access it in the application using the file -> open option and navigating to the file in your personal directory.

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It’s recommended that you work with your files while they are on the U: drive for best performance. When you are finished working with your files, you can save your work to your device using the Save to My Device option.

To save work from umApps to your personal computer using the HTML5 Receiver, use the file -> save as option and select Save to My Device.

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Installing the full Citrix Receiver The full Citrix Receiver provides access to local resources, such as local hard drives, USB flash drives, printers, and connected devices.

Follow these steps to install the full Citrix Receiver:

1. Select, “I agree with the Citrix License agreement,” then Click Install.

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2. Click Start.

Make sure “I accept the license agreement” is selected. Click Next and complete the installation.

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Switching between the full and HTML 5 Receivers You can switch between the full and HTML 5 Citrix Receiver at any time by clicking your username in the top right corner and selecting Change Citrix Receiver.

Select Detect Receiver to use the full Citrix Receiver, or use HTML 5 version to use the HTML 5 Receiver.

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Opening and Saving Documents using the full Citrix Receiver When opening or saving documents, choose the Local Disk (C: drive) option to browse to your local computer. This is how it looks when you try to open or save a file using umApps.

All of the drives shown are on your local computer (PC or Mac). The drive labeled “Local Disk C:” represents the primary drive on your computer. This is the same for Mac users. Here you can navigate to your document on your local computer, and open or save a file.

Generally, you will navigate to Local Disk (C:) -> Users and select your username to find and save your files.

Note: File access performance will depend on the speed of your internet connection and the size of the file. It’s recommended that you copy the file to your U: drive if you experience performance issues.

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Save to Desktop (PC)

When using the full Citrix Receiver, PC users can take advantage of opening or saving files directly to your desktop. To save a file to your local desktop, simply select Desktop and the file will save to your local desktop.

You can also use this to open files located on your desktop.

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To save to your UUID (U: drive) storage:

a. When saving, select the drive named for your UUID (U: drive). The location is listed as: \\itnas\uomhome$

b. This storage area allows for saving documents quickly and easy retrieval of

them during your next session. c. Files saved to your UUID (U: drive) storage are also available outside the

umApps environment by mapping this network drive. Instructions for mapping the network drive can be found on AskTOM.

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Save to Desktop (MAC)

1. To save to the desktop on a Mac, click on File. (Note: In this example, we will be using how to save an Excel file as an example)

2. Click Save As.

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3. Click Browse.

4. When the dialog box appears, click Read & Write.

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5. Your local drive on your Mac will be listed under “This PC”. The “C:\” drive is normally the default drive for your system. Click on “Local Disk C:\”

6. Double click on Users.

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7. Within the Users folder, open search to reveal your username folder. Double click on your username folder.

8. Choose which folder you wish to store the document within. For this example,

we chose the desktop.

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9. Click Save after naming the file appropriately and exit the program.

10. You should now see the file located within whichever folder you’ve selected.

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Locating Help Resources

Upon completing the training covered in this course, faculty, staff, and students are able to receive additional training help and resources. Such help can be located as follows:

Service Desk Request

Submitting a Ticket

• Login URL: o Here is a link to our service desk ticketing system o After logging in, choose the link Request Help or Services. o Choose Request Help or Services.

Call the ITS Service Desk (901.678.8888) any day of the week! (Excluding Some Holidays)

• The ITS Service Desk is available from 8:00 a.m. – 11:59 p.m., seven days a week (excluding some holidays). You can contact the Service Desk for assistance with technical login problems or issues. Incoming calls after hours will be handled by voicemail services. If you require assistance after 12:00 a.m., please leave a message or submit a service request.

• Messages will be checked regularly and receive priority response the following business day. You may also email The Center for Teaching and Learning, umtech@memphis.edu (using this email will automatically generate a help desk ticket).

Important Links • Explore the umTech Website • Center for Teaching and Learning (CTL) Website • Search our Training and Documentation