un: the km experience
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VC1 Zdf EB Ftpfykfcgf
Lfwwocw lfhycfj myob 9= EB pyoafgzw~kzdkc zdf VC w{wzfb
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8/7/2019 UN: The KM Experience
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Zdf Wovygf
Kczfy"Hnfcg{ Eco~lfjnf Mhky ocVC Ffffg$}fcfww kc Eco~lfjnf Wdhykcn
Zvykc, Co} 9080
88= pyfwfczfj pyoafgzw, 9= wflfgzfj1 zdf goyf om EB ~kzdkc zdf Vw{wzfb#
88 wolkj plhNoybw $~fiwkzfw, yfpowkzoykfw+ > lkxvkj cfz~oyew $coz wzykgzl{ ~fi"ihwfj+ 4 o kcf hgP}kPfw $lfhyckcn, ~oyewdopw, mhkyw, ghbphkncw+
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Ef{~oyjw
8# Cffjw Hwwfwwbfcz $Jfbhcj Jyk}fc yonyhbbkcn+9# Gobbkzbfcz hcj Lfhjfywdkp myob zdf zop $LfnkPbhg{+7# Mvcjkcn:# hyzcfywdkpw6# Zfgdcolon{=# MhgklkzhPoc># Opfc"Hggfww }w# Yfwzykgzfj Goczfcz4# Yfpvypowkcn om Eco~lfjnf;# Kbphgz om EB
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8/7/2019 UN: The KM Experience
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Cffjw Hwwfwwbfcz
Cffjw Hwwfwwbfcz $Jfbhcj Jyk}fc yonyhbbkcn+
Wff {ovy Eco~lfjnf Wdhykcn w{wzfb zdyovnd zdf f{fw om {ovyhvjkfcgf1
Zhkloy {ovy w{wzfb zo zdfgoczftz hcj cffjw om kzw vwfyw#Vcjfywzhcjkcn {ovy zhynfz hvjkfcgf kw gykPghl zo jfwknckcn hc
ffffgP}f Eco~lfjnf Wdhykcn#
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8/7/2019 UN: The KM Experience
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Cffjw Hwwfwwbfcz
Do~1
^oye oc wpfgk g cffjw hwwfwwbfcz1 jkwgvww ~kzdkc wpfgk g nyovhcj gobbvckPfw zdfky ivwkcfww wgfchykow hcj cj hnyffbfcz oc
do~ zdf nyovp ~hczw zo vwf h wfz om wpfgk g zoolw moy zdfkypvypowf# vkjf zdf jf}flopbfcz pyogfww om zdf wogkhl bfjkh
plhNoyb boyf glowfl{ hlocn zdfwf ivwkcfww wgfchykow#
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8/7/2019 UN: The KM Experience
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Cffjw Hwwfwwbfcz
Mhklkcn zo gocwkjfy zdf gobbvckz{w cffjw kwbhaoy ghvwf om cocwvggfww kc EB pyoafgzw1
Zdf moybvlhPoc om zop"jo~c polkgkfw jfwgykikcn kc jfzhkl wpfgk~oye o~w moy wzhff, bhcjhPcn zdfb zo vwf zdf w{wzfb, hcj zo vwfh gfyzhkc ~h{, pyo}fj govczfy"pyojvgP}f# Kz gyfhzfj chzvyhl gdhcnf
yfwkwzhcgf hcj jk}fyzfj zdf pfywpfgP}f h~h{ myob zdf hgzvhlifcf zw moy zdf vwfy#
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8/7/2019 UN: The KM Experience
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Cffjw Hwwfwwbfcz
MffjihgeFwzhilkwdkcn glfhy gdhccflw moy vwfy mffjihge kw h ~h{ zokczfnyhzfzdf jfbhcj jyk}fc hppyohgd kc zdf locn zfyb pyonyhbbkcn #Eco~lfjnf Wdhykcn kckPhP}fw cffj zo if ftkilf, kc oyjfy zo ifgocwzhczl{ hjhpzfj zo zdf gdhcnkcn cffjw om zdf gobbvckz{1
^f hyf gocwzhczl{ f}ol}kcn hcj hjhpPcn ovy wfy}kgfw zdyovndyfnvlhy mffjihge myob hnfcgkfw, zfhgdfyw, wzvjfczw hcj wzhff# Zoyfwpocj boyf ffffgP}fl{ zo zdf yfxvkyfbfczw hcj cffjw om ovy
govczfyphyzw, hnfcg{ hcj wzhff#
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Lfhjfywdkp myob zdf zop
ohl1 nfz h yfpvzhPoc om h ~fll"eco~c hcj vwfmvl zool moy }hykovwzhefdoljfyw hcj pyhgPPocfyw#
Do~?
Kz kcgyfhwfw lfnkPbhg{ om zdf pyoafgz hcj zdfyfmoyf ffffgP}f kczfy
hcj phyPgkphPoc om hll zdf hgzoyw kc}ol}fj#
Hnfcg{ lfhjfywdkp kw yfxvkyfj# Go w hyf }olvczhy{ hcj mvcgPocwvggfwwmvll{ km zdf{ hyf jyk}fc i{ phwwkoc,kcglvjkcn phwwkoc om zdf
Goc}fcfy #
Wfckoy Bhchnfbfcz Iv{"kc
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8/7/2019 UN: The KM Experience
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Lfhjfywdkp myob zdf zop
H lkhPcn ~kzd h yfwpfgzfj, cfvzyhl ioj{ ~kzdkc zdf VC W{wzfbpyojvgfj iv{"kc hcj ~kllkcncfww myob zdf dkndfwz lf}fl om zdf
hnfcgkfw hcj oynhckqhPocw kz bockzoyw, dhw wvggfwwmvll{ ivklzzyvwz hcj goc jfcgf om VC wpfgkhlkqfj hnfcgkfw hcj pyonyhbbfw,
~dkgd dh}f ifgobf hgP}f phyPgkphczw, mffjkcn zdf eco~lfjnf"ihwf~kzd kcmoybhPoc hiovz zdfky hgP}kPfw# Zdfyfmoyf, zdf eco~lfjnf"ihwf powkPocfj kzwflm hw h cfvzyhl, dknd xvhlkz{, yflkhilf hcj vp
jhzf wovygf om kcmoybhPoc#
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8/7/2019 UN: The KM Experience
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Mvcjkcn
Zdf wvwzhkchiklkz{ om h EB pyoafgz yfxvkyfw locn zfyb mvcjkcn,kw cf}fy h ocf Pbf kckPhP}f, kz kw h jflkghzf pyogfww zdhz cffjwwvwzhkcfj o}fy Pbf#
8# Pyobozf mvcjkcn hz goypoyhzf lf}fl 1 Kz kw fwwfcPhl zo zhef kczhggovcz zdf EB wzyhzfn{ kc zdf hccvhl ~oye plhc# Dh}f hgobbk fj lfhjfywdkp# Hjopz hc hnnyfwwk}f yfwovygf boiklkqhPocwzyhzfn{ ihwfj oc zdf wvggfwwmvl zyhge yfgoyj om zdf pyoafgz
9# Kcco}h }f mvcjkcn wzyhzfnkfw ihwfj oc phyzcfywdkpw1 ^dfcmhgkcn chcgkhl gocwzyhkczw, wf}fyhl pyoafgzw yfgvyyfj zogollhioyhPoc hcj/oy chcgkhl wvppoyz myob zdf bhkcwzhefdoljfyw, phyzcfy kcwPzvPocw hcj oclkcf }olvczffyw#
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8/7/2019 UN: The KM Experience
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Mvcjkcn
)H fy zdyff {fhyw om jf}flopbfcz, zdf VC $^M + gyfhzfj CvzykcfzplhNoyb ~hw wvggfwwmvll{ dhcjfj o}fy zo h yfnkochl kcwPzvPoc,Cvzykcfz MovcjhPoc, ~do kw co~ kc gdhynf om bhchnkcn hcj mvyzdjf}flopkcn zdf eco~lfjnf bhchnfbfcz w{wzfb# Zdf CvzykcfzMovcjhPoc kw hlwo yfwpocwkilf moy boiklkqkcn yfwovygfw zo mvcjwvwzhkchilf ~h{ hcj wo mhy dhw yfgfk}fj boyf zdhc VW*900,000)#
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8/7/2019 UN: The KM Experience
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Phyzcfywdkpw
Hlbowz hll goczykivzoyw dkndlkndzfj zdf }hlvf om ~oyekcn kcgollhioyhPoc hcj opfcl{ ~kzd hll zdf hgzoyw kc}ol}fj kc zdf pyogfww
Gobpyfdfcwk}f eco~lfjnf wdhykcn yfxvkyfw phyzcfywdkp ivkljkcn
~kzd ozdfy VC hnfcgkfw hcj ovzwkjf phyzcfyw#
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Phyzcfywdkpw
Ifcf zw om phyzcfywdkpw1
8# Gyfhzf w{cfynkfw $vcloge yfwovygfw1 mvcjkcn, wekllw+59# Kcgyfhwf ovzyfhgd57# Yfjvgf jvplkghPoc $h}okj yfkc}fcPcn zdf ~dffl+#
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Phyzcfywdkpw
Gyfhzf w{cfynkfw
^oyekcn kc gollhioyhPoc ~kzd ozdfy wzhefdoljfyw ghc lfhj zo gowzwdhykcn hcj }kyzvovw w{cfynkfw1
GocPcvf zo ivklj loghl lkcehnfw ~kzd ~obfcw oynhckqhPocw hcjozdfy nyhwwyoozw bo}fbfczw# Hlwo ivkljnyfhzfy w{cfynkfw ifz~ffcftkw cn pyoafgzw wvppoyPcn ~obfc kc polkPgw myob zdf kckPhPoc o
zdf pyoafgz#
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Phyzcfywdkpw
Kcgyfhwf ovzyfhgd
Kc}ol}kcn ozdfy hgzoyw ~oyekcn oc zdf whbf zopkgw hlwo bfhcw nhggfww zo cf~ gdhccflw om gobbvckghPoc zo }fdkglf {ovy bfwwhnf1
Nloihl phyzcfywdkp ifz~ffc ef{ oynhckqh ocw kw ocf om zdf bowzkbpoyzhcz hwpfgzw om zdkw pyoafgz# Fhgd om zdf 6 phyzcfyw om
polkPgw hyf lfhjfyw kc zdf flj om pyoboPcn ~obfcw polkPghlphyPgkphPoc hcj no}fychcgf
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Phyzcfywdkpw
Yfjvgf JvplkghPoc
Zdf coPoc om coz kc}fczfj dfyf hcj zdf dfwkzhPoc zo fcnhnf kczoh gobbk fj gollhioyhPoc ~kzd ozdfy VC hnfcgkfw o fc o}fywdhjo~
zdf oi}kovw ifcf zw zdhz h gocwolkjhzfj hcj gobbocl{ o~cfjhppyohgd ~ovlj dh}f moy hll VC phyzcfyw#
Z~o gobboc hcobhlkfw lfhj zo yfkc}fcPcn zdf ~dffl hcj kc wobf
ghwfw zo jvplkghPoc om pyoafgzw1
8# Coz kc}fczfj dfyf9# Wklow Ffffgz
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Phyzcfywdkpw
Coz kc}fczfj dfyfVC1 Zdfyf kw h nfcfyhl wfcwf om jk jfcgf ~dfc kz gobfw zo hjopzwolvPocw kc}fczfj i{ ozdfy hnfcgkfw, f}fc km zdf wolvPocw hyf noo
hyzcfywdkpw dflp zo o}fygobf zdkw pyoilfb, i{ ftzfcjkcn o~cfywdkpzo hll kc}ol}fj hgzoyw1
Hnfcg{ bhcjhzfw ~fyf pfygfk}fj hw zdyfhzfcfj i{ zdf kckPhP}f#Zdf gdhllfcnf ~hw zo nhkc yfgonckPoc om zdf KHV hw zool / wfy}
h gobpfPzoy# Zdf wolvPoc ~hw zomowzfy nyfhzfy o~cfywdkpi{fwzhilkwdkcn h Wzffykcn Gobbk ff hcj fcwvykcn zdhz zdf Vckz
fcnhnfw kc hll hgP}kPfw kc yfwpocwf zo yfxvfwzw myob hnfcgkf
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Phyzcfywdkpw
Wklow ffffgzHnfcgkfw hyf vwvhll{ coz gobmoyzhilf dh}kcn ozdfy hnfcgkfw eco~~dhz zdf{ hyf jokcn, hcj do~, f}fc km zdf{ ~ovlj ifcf z myobhggfwwkcn fhgd ozdfyw eco~lfjnf1
Zdf VCGZ dhj yfgonckqfj zdf cffj zo dh}f gfczyhlkqfj jhzh, ivz~dhz ~hw coz glfhy ~hw ~dfzdfy zdf{ ~ovlj if ~kllkcn zo coz ocl{pyo}kjf zdf jhzh yfxvkyfj ivz dh}f zdhz jhzh pvilkghll{ hggfwwkilf#Hnfcgkfw ~fyf coz gobmoyzhilf dh}kcn ozdfy hnfcgkfw eco~ ~dhzzdf{ ~fyf jokcn hcj do~ bvgd mvcjkcn zdf{ ~fyf yfgfk}kcn hcj
myob ~dob
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Phyzcfywdkpw
Do~ zo kjfcPm{ phyzcfyw
Zdf gollfgP}f fffoyz zo cfz~oye ~kzd hcjfcnhnf ef{ wzhefdoljfywhcj phyzcfyw kc zdf jfwknc hcj gocwzyvgPoc om zdf poyzhl ~hwwvggfwwmvl ifghvwf zdf fffoyz ~hw ihwfj oc ghyfmvl yfwfhygd,
hwwfwwbfcz om phyzcfyw yflhP}f kczfyfwzw, gobpfPP}f hj}hczhnfw,hcj hggfwwkiklkz{, hcj oc glfhyl{"jf cfj gdhccflw moy pyopowfj
gollhioyhPoc#
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Mhgklkzh ocKcmoybhPoc wdhykcn ghccoz yfl{ oc wpoczhcfovw kczfyfwz oygoczykivPocw myob phyPgkphczw#Zo effp zdkw ekcj om w{wzfb hlk}f,h ihwkg wvppoyz wzyvgzvyf kwcffjfj #
Hc hjfxvhzf wzyvgzvyf ~ovlj kcglvjf 1
^fi Zfhb $~fi pyonyhbbfy, ~fi jfwkncfy+ MhgklkzhPoc Zfhb $eco~lfjnf iyoefyw+ JogvbfczhPoc $dflp bojvlfw hcj nvkjflkcfw+
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Mhgklkzh oc
^fi Zfhb
Kz kw gykPghl zo dh}f h gobpfzfcz zfgdckghl ~fi pyonyhbbfy ~dohlwomvll{ vcjfywzhcjw zdf pyoafgzw bkwwkoc, hcj ~do ghcgobbvckghzf zdf yflhP}f ifcf zw om fhgd pyonyhbbkcn jfgkwkoc zozdf goczfcz fjkzoyw hcj zfhb#
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Mhgklkzh oc
MhgklkzhPoc Zfhb
Mhgklkzhzoyw hyfEco~lfjnf Iyoefyw, coz Eco~lfjnf Pyojvgfyw #
JvPfw1
8# GollfgPoc, gocwolkjhPoc hcj jkwzykivPoc om kcmoybhPoc59# yohgP}f BojfyhPoc $kczfychl hcj ftzfychl pyoboPoc+57# KjfcP ghPoc hcj vwf om gdhbpkocw hcj loghl moghl pokczw
$pyfwfcgf kc zdf flj kw ef{+#
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Mhgklkzh oc
GollfgPoc, GocwolkjhPoc, JkwzykivPoc om Eco~lfjnfooj pkfgfw om kcmoybhPoc hyf coz fcovnd# KcmoybhPoc dhw zo i
jknfwzfj i{ wobfocf kc zdf w{wzfb1
Jfjkghzfj wvppoyz kw yfxvkyfj zo jyh~ vp zdf yfnvlhy cf~wlf fy,wvbbhykqf zdf goczykiv ocw zo xvfykfw hcj f"jkwgvwwkocwhcj mowzfyfcnhnfbfcz ~kzd cfz~oye bfbifyw#
Wkbplf, iykfm, hcj fhw{ zo yfhjiooelfzw wdovlj if jf}flopfj zozhynfz polkg{/jfgkwkoc"bhefyw oc zfgdckghl kwwvfw yfnhyjkcn BJbfhwvyfbfcz hcj zyhgekcn#
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Mhgklkzh oc
BoiklkqhPocMhgklkzhPcn h cfz~oye hlwo bfhcw boiklkqkcn bfbifyw zo hgP}fl{phyPgkphzf1
fz zdf pyfww o gfyw oy pfoplf kc}ol}fj zo gobbvckghzf jkyfgzl{ zzdf pyoafgz fjkzoyw#Vwf jkyfgz gobbvckgh oc gdhccflw $zfl, fbhkl+#H}okj wolf yflkhcgf oc kcmoybhPoc powzfj oc zdf oynhckqhPocw hchnfcgkfw ~fiwkzfw# Kc hjjkPoc, wfcj pfoplf zo go}fy yflf}hczgocmfyfcgfw#
Jf cf yfnvlhy jfhjlkcfw moy wfcjkcn goczykivPocw, zo fcwvyfhggvyhg{ hcj yflf}hcgf#
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Mhgklkzh oc
Moghl okczwCobkchPcn moghl pokczw dflpw zo hcgdoy pyoafgzw kc govczy{pyonyhbbfw, yhzdfy zdhc kwolhPcn zdfb kc VC O gfw1
Cfz~oye kc 6 yfnkochl o gfw1 zdfjfnyff om h~hyfcfww omeco~lfjnf wdhykcn kc zdf pyoafgz govczykfw kw ftzyfbfl{ dknd#
Hiwfcgf om h jfjkghzfj fjkzoykhl zfhb bhjf kz jk gvlz zo nvhyhczffxvhlkz{ om wdhyfj kcmoybhPoc# Zo o}fygobf zdkw gdhllfcnf, fhgdCvzykcfz poyzhl dhw yflkfj oc h jfjkghzfj moghl pokcz kc zdf govczy
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Mhgklkzh oc
Gdhbpkocw^f dh}f movcj gdhbpkocw zdhz pvwd moy~hyj zdf gocPcvovw vwf ozdf plhNoyb#
Wzhyz pkloPcn ~kzd h nyovp om fczdvwkhwPg vwfyw hcj jogvbfczlfwwocw {ov lfhyc# hyPgvlhyl{ zy{ zo ~kc wfckoy bhchnfbfczgdhbpkocw ~do ghc wpyfhj zdf ~oyj hcj wfy}f hw yolf bojfl ~kzdkc
zdfky zfhbw#
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Opfc"Hggfww }w# Yfwzykgzfj Goczfcz
Iyohj bfbifywdkp hcj opfc hggfww bhef kz powwkilf moy zdfgobbvckz{ zo ifcf z myob zdf eco~lfjnf hcj yfwovygfw om h
nyfhzfy gyoww"wfg oc om wogkfz{#
Zdkwyfjvgfw kwolh oc hcj dflpw goczyhwPcn zdf cfnhP}f zfcjfcg{zo yfkc}fcz zdf ~dffl#
Kz kw vwfmvl zo fcnhnf ~kzd pyhgPPocfyw hcj ftpfyzw if{ocj VChnfcgkfw, cozhil{ kc no}fycbfcz iojkfw, gk}kl wogkfz{, hghjfbkh,jf}flopbfcz phyzcfyw, jocoyw hcj ozdfy oynhckqhPocw#
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Opfc"Hggfww }w# Yfwzykgzfj Goczfcz
yoilfb1 Gop{ykndzZdf cfivlovw chzvyf om kcmoybhPoc jkwglowvyf polkgkfw hcj
gocgfycw hiovz pyo}kjkcn opfc"hggfww oc zdf plhNoyb#
WolvPoc
Fcnhnf phyzcfy hnfcgkfw fhylkfy oc kc zdf plhcckcn hcj jfwknckcn om
zdf pyoafgz# Zdkw gyfhzfw boyf iv{"kc hcj yfbo}fw wobf om zdfgop{ykndz oiwzhglfw {ov bkndz mhgf hz lhzfy wzhnfw#
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Opfc"Hggfww }w# Yfwzykgzfj Goczfcz
yoilfb1 JkwgyfPoc foplf bh{ coz mffl gobmoyzhilf wdhykcn zdfky }kf~w pvilkgl{#
WolvPocVwvhll{ zdkw pyoilfb kw jvf zo wkbplf lhge om kcmoybhPoc# Yfwjkyfgzl{ zo zdfwf gocgfycw# Moy fthbplf, jfwkncglfhy nvkjflkcfw moy
~dhz ~kll hcj ~kll coz if pvilkwdfj hw opfc"hggfww#
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Yfpvypowkcn om Eco~lfjnf
YfplkghPoc, wghlhiklkz{ om kckPhP}fw hcj yf"pvypowkcn om eco~lfjnhyf kczykcwkg oiafgP}fw om EB#
yojvgkcn eco~lfjnf kw ocl{ hc kczfybfjkhzf oiafgP}f1 eco~lfjnf
kw vwfmvl ~dfc kz kw vwfj, hcj powwkil{ yf"vwfj#
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Yfpvypowkcn om Eco~lfjnf
Do~ zo bhef eco~lfjnf yf"vwhilf1 Mlftkiklkz{
Zdf gocgfpz dhw iffc wvggfwwmvll{ hjhpzfj zo loghl gkygvbwzhcgfw
zfybw om zdf z{pf om eco~lfjnf"wdhykcn jfwkyfj $f#n#, Go ,pyonyhbbf"ihwfj cfz~oye, oy ozdfy goc nvyhPoc+, zdf zopkgw zo
oynhckqf cfz~oyew hyovcj, hcj zdf opfyhPochl hyyhcnfbfczw# Zdkwftkilf hppyohgd dhw mhgklkzhzfj yfplkgh oc #
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Yfpvypowkcn om Eco~lfjnf
WzhcjhyjkqhPocWzhcjhyjkqhPoc zdyovnd zdf vwf om zfbplhzfw bhef kz fhw{ zoghzfnoykqf hcj yfvwf eco~lfjnf# F}fc ghwf wzvjkfw ghc if vwfj hw
zfbplhzfw1
Gollfgz hcj dkndlkndzgobboc vwfw hcj nooj pyhg gfw oc do~ zdfw{wzfb dhw iffc vwfj kc wpfgk g ivwkcfww wgfchykow# Zdfwf ghc
hw zfbplhzfw moy ozdfy vwfyw, ~do f#n# ~hcz zo oynhckqf hc f}f aokczl{ jyh oc h jogvbfcz, fcnhnf ~kzd ftzfychl phyzcfyw,gooyjkchzf ~kzdkc h pyoafgz zfhb, fzg#
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Kbphgz om EB
Ihlhcgf ifz~ffc wdhykcn eco~lfjnf hcj nf cnzdf ~oye jocf
Zdfyf kw h ihlhcgf ifz~ffc wdhykcn eco~lfjnf hcj wpfcjkcn Pbf ocpolkg{ hcj pyonyhbbkcn# Kz kw kbpoyzhcz zo coz o}fyivyjfcpyhgPPocfyw ~kzd zoo bvgd eco~lfjnf1
Wf}fyhl hnfcgkfw ftpyfwwfj gocgfyc zdhz hc kczfyhgP}f plhNoybzdyovnd ~dkgd hnfcg{ wzhff ~ovlj wdhyf eco~lfjnf hcj fcnhnf kc
jkhlonvf ~ovlj kbpowf h ivyjfc oc zdfky wzhff yhzdfy zdhc fcdhcgkczdfky f gkfcg{ hcj wzyfhblkckcn zdfky ~oye#
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Kbphgz om EB
Do~ zo f}hlvhzf kbphgz om EB?
Zdf }hlvf om EB ghc ocl{ if hppyfgkhzfj i{ hgeco~lfjnkcnzdfdkjjfc }hlvf om gollhioyh oc, kczfyhg oc, hcj eco~lfjnfwdhykcn# Zo o}fygobf zdkw lkbkz, gocwkjfy effpkcn zyhge om wvgg
ghwfw# Kz kw }kzhl moy yhkwkcn mvcjw#
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