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Soldier and Family Assistance CenterBriefing

Colleen Tuddenham

SFAC Program ManagerInstallation Management Command

December 14, 2007

Agenda:BackgroundKey ConceptsSFAC ServicesSFAC Design LayoutWay Ahead

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BackgroundIMCOM assumed mission for SFAC’s on 15 June IAW the

Army Medical Action Plan3 Jan 08 FOC

SFAC’s will-Provide a continuum of services and care to support the WTU

-Provide a safe haven that promotes healing and provides a family of services dedicated to the needs of wounded Warriors and their Families.

Monthly update to the Medical Senior Review Group

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Key ConceptsSFAC 3-way Service Delivery Model -Full time provider on site in the SFAC

-Provider brought forward to SFAC when required, such as SJA

-Priority appointment at an alternate location that is convenient to WT

30 US SFAC locations to support WTU’sAlternative model for EuropeSFAC Staffing: 5-13 Employees at each site, depending

on WTU population they support VA, TSGLI, DFAS and AW2 in SFAC’s serving the

severely injuredSFAC Director is supervised by the ACS DirectorVirtual SFAC through myarmylifetoo.com Standard Facility Design/FY 08/09 MILCON

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SFAC Services • Greet Soldiers and Families/provide information and

referral services• Provide military personnel services • Provide transition and employment assistance • Provide education services• Coordinate entitlements and services with local, regional,

state and other federal agencies• Provide TSGLI counseling and application/appeal

assistance• Provide social services to include financial counseling,

stress management, and Exceptional Family Member Services

• Coordinate substance abuse information and referral for Family members

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• Coordinate child care and youth supervision options• Provide school transition services• Provide legal assistance• Provide pastoral care • Assist in identifying lodging resources for non-ITO Family members• Register vehicles and coordinate installation access for non-medical

attendants without ID cards• Renew and issue new ID cards• Coordinate translator services• Process invitation travel claims for Families• Act as information conduit to Non-Governmental Organizations• Accept and manage donations• Virtual SFAC

SFAC Services (continued)

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Bianca Warner / (703) 602-7524 /bianca.warner@hqda.army.mil

Proposed Large SFAC Standard Design

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Way AheadAchieve FOC NLT 3 JanDeploy handbook templateTransfer SFAC function to FMWRCFinalize donation guidanceHire and train SFAC personnelComplete Facility RenovationsPublish Army Standard Design for SFAC facilitiesFinalize MOU among service providersDevelop customer service metricsEstablish client tracking systemDevelop Media KitInclude SFAC in next updates to ACS regulation, accreditation

standards, and Common Levels of Support standardsCodify SFAC staffing structure

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Ft. Drum

Ft. Dix

Ft. Eustis

Ft. Carson

Ft. Riley

Ft. Lewis

Ft. Stewart

Ft. Benning

Ft. Jackson

Ft. Knox

Ft. Gordon

Ft. BraggFt. Campbell

Ft. Sam Houston

Ft. Polk

Ft. Hood

Ft. Bliss

Ft. Richardson

USAG Hawaii

West Point

Ft. Irwin

Ft. Wainwright

WRAMC

USAREURUSAG-KaiserslauternUSAG-HeidelbergUSAG-Schweinfurt

Ft. Leonard Wood

Ft. Sill

Battalion (250+)

Company (35 – 250)

WTU Size:

SFAC Locations

Ft. Huachuca

Ft. Leavenworth

Ft. Belvoir

Ft. Lee

Ft. Meade

Balboa