unctad organised by: wsis process wsis forum 2010 10-14 may, geneva hosted by: 16.12.10 itu role in...

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UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting ITU role in promoting e-Accessibility for e-Accessibility for Persons with Persons with Disabilities Disabilities Susan Schorr, Susan Schorr, Head a.i., Special Initiatives Head a.i., Special Initiatives Division Division ITU-D ITU-D Action Line C3: Access Internet Accessibility for Persons with Disabilities Tuesday 11 May 2010 14:30-16:00 Room K

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Page 1: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

UNCTAD

Organised by:WSIS Process

WSIS FORUM 201010-14 May, Geneva10-14 May, Geneva

Hosted by:

16.12.10

ITU role in promoting ITU role in promoting e-Accessibility for e-Accessibility for

Persons with DisabilitiesPersons with Disabilities

Susan Schorr, Susan Schorr, Head a.i., Special Initiatives Division Head a.i., Special Initiatives Division

ITU-DITU-D

Action Line C3: AccessInternet Accessibility for Persons

with DisabilitiesTuesday 11 May 2010

14:30-16:00Room K

Page 2: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

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Challenges and requirements in Challenges and requirements in fostering Internet accessibilityfostering Internet accessibility

• Websites

• Software and applications

• Keyboards and mice

• Smart phones

• Video content

Page 3: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

Organised by: Hosted by: WSIS Process

UNCTAD

ICT Accessibility in the United Nations ICT Accessibility in the United Nations Convention on the Rights of Persons with Convention on the Rights of Persons with Disabilities (CRPD)Disabilities (CRPD)

• Article 9 of the CRPD defines ICT accessibility as an integral part of accessibility rights on par with transportation and the physical environment.

• Article 9 concerns all ICT products and ICT based applications and services, with a far-reaching implication for industry, governments and civil society.

Page 4: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

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Promoting ICT Accessibility for Persons with Disabilities

Guidelines for policy makers & regulators

Support ICT projects for PwDs

Capacity building to mainstream ICT accessibility into policies & legal frameworks

Develop tools to assist countries

Provide platforms to share best practice and experiences.

ITU-D Role for ICT AccessibilityITU-D Role for ICT Accessibility

Page 5: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

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– Development of the e-Accessibility toolkit– ICT projects in Senegal, Ethiopia, Sri

Lanka, Mali , Malawi, Zambia, Tanzania & Burkina Faso

– Capacity building-workshops– ITU-D Study Group Question 20/1-

Guidelines & New Study Question– Connect a School, Connect a Community

toolkit

Selected Activities & ProjectsSelected Activities & Projects

Page 6: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

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ITU- G3ict e-Accessibility ITU- G3ict e-Accessibility Toolkit Toolkit • Support ITU members in understanding the requirements of the

Convention.• Assist ITU members in promoting accessible ICTs and identifying

and eliminating any ICT accessibility barriers.• Provide a framework for the development of policies and strategies

for mainstreaming digital accessibility at national, regional and international levels.

• Serve as a global electronic repository of policies, international standards, good practices and technical references on digital accessibility.

• Provide specific guidance to adequately address key issues of particular relevance to developing country environments

Page 7: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

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Web site:

www.e-accessibilitytoolkit.org

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Example: Persons with Disabilities and the Internet

Page 9: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

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Page 10: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

Organised by: Hosted by: WSIS Process

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Page 11: UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities

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Persons with disabilities and the Internet

Persons with different kinds of disabilities use a variety of different technologies and Assistive Technologies to access information on the internet. For instance, blind persons use screen readers, persons with low vision use glasses, screen magnifiers or CC TV cameras, persons with motor impairments may use speech recognition programmes, one-handed key boards etc, deaf persons use cochlear implants, persons with cognitive impairments may use software like word prediction software and persons with multiple disabilities may use a combination of all these to successfully use computers.  These persons also encounter different kinds of obstacles while trying to access the internet depending upon the nature of their disability and kind of assistive technologies which they use. The Web Accessibility Initiative (WAI), which is a wing of the World Wide Web Consortium (W3C) has come out with a set of guidelines called the Web Content Accessibility Guidelines (WCAG) 2.0 which set out the criteria for creating web sites which will be accessible to persons having different kinds of disabilities.

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Example: Internet Example: Internet Accessibility ResourcesAccessibility Resources

• Assistive Technologies—Screen readers for the blind—Screen magnifiers for those with low vision—Speech recognition programmes for those with motor impairments—One handed keyboards

—Braille-based solutions

• Business Case for web accessibility—Useful for older persons, illiterate people and others—Corporate social responsibility—Facilitate website development

• Guidelines and regulations for web accessibility —Web Accessibility Initiative Guidelines—Web Content Accessibility Guidelines—Accessibility regulation around the world—Sample of regulations

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Examples of Good PracticesExamples of Good Practices from Around the world from Around the world• Government web sites

– U.S. Government Sec 508 website: http://www.section508.gov/– U.K. Govt public services portal (WCAG 1.0 compliant): http://www.direct.gov.uk/en/index.htm

• Private sector web sites– IBM - http://www-03.ibm.com/able/access_ibm/index.html

• Banking– Wells Fargo (granted Nonvisual Accessibility Certification by the National Federation of the Blind) : http://

www.wellsfargo.com• e-commerce

– Tesco (WCAG AA approved, all pages comply with all priority 1 and 2 guidelines): http://www.tesco.com• Transportation

– Website of Transport for London( TFL) - http://www.tfl.gov.uk• Media web sites

– BBC - http://www.bbc.co.uk• Education web sites

– Harvard (WCAG 1.0 Priority 1 compliant): http://www.harvard.edu• Social networking sites

– LinkedIn - http://www.linkedin.com

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Links to helpful resources Links to helpful resources

• Summary: Introduction to web accessibilityReference: http://www.w3.org/WAI/gettingstarted/Overview.htmlKeywords: Web accessibilityTarget Audience: Web developers; Accessibility policy makers; Everyone

• Summary: How people with disabilities access the webReference: http://www.w3.org/WAI/intro/people-use-webKeywords: disability; web access; assistive technologyTarget Audience: Everyone

• Standards and Guidelines• Summary: Web Content Accessibility Guidelines

Reference: http://www.w3.org/WAI/intro/wcag.phpKeywords: W3C; WCAG; WAI; accessibility guidelinesTarget Audience: Web developers; Accessibility policy makers

• Summary: W3C guidelines on developing websites for mobile users as well as people with disabilitiesReference: http://www.w3.org/WAI/mobile/Keywords: Mobile; accessibility; disabilityTarget Audience: Web developers

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Other topicsOther topics

• Role of public procurement

• Role of technical standards

• Guidelines by policy areas

• Much, much more

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Toolkit Editorial CommitteeToolkit Editorial Committee• Dónal Rice NDA/CEUD, NUI-Galway (Editorial Coordinator)• Asenath Mpatwa, ITU-D• Ambassador Luis Gallegos, G3ict• Axel Leblois, G3ict• Clara Luz Alvarez• Tamas Babinszki, Even Grounds• Kevin Carey, RNIB/World Blind Union• Anne-Rivers Forcke, IBM Corporation• Rune Halvorsen, NOVA• Inmaculada Placienca Porrero, European Commission• Felicity Rawlins, IBM Corporation• Andrea Saks, ITU• Licia Sbattella, Politecnico di Milano• Susan Schorr, ITU-D• James Thurston, Microsoft• Bob English, TecAccess

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ContributorsContributors• J. E. Baker, L. McArthur, J. Silva, Jutta Treviranus, Adaptive Technology Resource Centre, University of Toronto• David Baylor, WBU• Hardik Bhatt and Karen Tamley, City of Chicago• Fernando Botelho, Literacy Bridge & Mais Diferenças• Gerald Craddock, NDA/CEUD, Ireland• Bob English, TecAccess• Jonathan Freeman, WGBH• Angela Garabagiu, Council of Europe• Larry Goldberg, WGBH • Bill Joley, International Center for Disability Resources on the Internet (ICDRI)• Mike Jones, Wireless RERC, Georgia Institute of Technology• Hiroshi Kawamura, DAISY Consortium• Ben Lippincott, Wireless RERC, Georgia Institute of Technology• Mike Paciello, The Paciello Group• Helen Petrie, University of York• David Sloan, University of Dundee• Mike Starling, WBU• Karen Tamley, City of Chicago• Gregg Vanderheiden, University of Winsconsin-Madison• Carlos Velasco, Fraunhofer Institute for Applied Information Technologies (FIT)• Cynthia Waddell, International Center for Disability Resources on the Internet (ICDRI)• Chuck Wilsker, Telework Coalition• Gottfried Zimmermann, Access Technologies   

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Thank You!Thank You!

For more information:

[email protected]

13 -15 October 2009 Incheon, Republic of Korea