UNCW’s TealPay Payment Plans

Kim Z. Lundy

UNC Wilmington

Session Etiquette

• Please turn off all cell phones.

• Please keep side conversations to a minimum.

• If you must leave during the presentation, please do so as quietly as possible.

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TouchNet Bill Pay Suite

• 3 modules of TouchNet Bill Pay Suite

- 1st module E-Billing

- 2nd module E-Refunds

- 3rd module Tuition Payment Plans• Plans are built to suit your university needs• Online and Offline plans are available (student has to be

administratively enrolled in an offline plan)• UNCW currently has a fall and spring 5, 4, 3 plans available;

a fall and spring estimated budget 4 plan (offline) and a fall and spring administrative 2 pay plan (after drop/add) administrative enrollment on this plan as well. UNCW only has one plan for both summer I and summer II sessions.

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UNCW TealPay Payment Plans

• Payment plans are based on the student account balance• Estimated Budget Payment Plans are for financial aid

recipients where outside resources have not yet been memo or authorized (RPAARSC)

• Payment plans can be set up to schedule monthly payments (this is an option)

• Payments can be paid through electronic check, MasterCard through Paypath (with a 2.75% convenience fee), ATM Debit (limited)

• If a student wants to sign up on a plan with cash, Travelex, or personal check than an administrator has to enroll the student

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UNCW TealPay Payment Plans

• Plans are recalculated nightly to accommodate for any additional charges or credits, (emails sent if the installment increases)

• Very important that the Banner application of payments (TGRAPPL) runs before TouchNet recalculation

• All charges billed to the student account will be included in payment plan (as long as the detail codes are set up in the plan)

• Important that students complete financial aid requirements so that when signing up for the plan, it will calculate correctly

• Enrollment fee is automatically billed to the student account in Banner, university determines amount, UNCW charges $25.00 for all plans

• TP Hold process is run to place HOLDS on the TGACPRF screen so students will not be dropped for non-payment

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Benefits

• Interest Free• Convenience of paying tuition monthly rather than a lump sum• Flexible payment plans• No overages/shortages at the end of the term• Convenient setup through E-Bill/TouchNet• Payments post immediately- no time delay• UNCW realizes the revenue from the enrollment fee, late fee and

interest gained on money received• Students and Authorized Users may set up the plan• Plan recalculates nightly as charges/credits are posted to the student

Banner account• Ability to tailor plans for special circumstances (i.e., prepay accounts,

financial aid)• Email notifications are sent to students/authorized users of payment

increases

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UNCW TealPay Payment Plans

There are 5 steps in building a plan

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General Settings

• Step One

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Enrollment Tab

• Step Two

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Worksheet Items

• Step Three

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Worksheet Items

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Worksheet Items

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Worksheet Items

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Worksheet Items

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Worksheet Items

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Installments

• Step Four

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Installments

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Late Fees

• Step Five

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Plan Migration

• Step Six• In this step, you configure how administrators move

students from one plan to another. Plan migration controls which plans an administrator can move enrolled users into, and payment plan rollover controls which plan, if any, that a user will automatically move to from the current plan.

• UNCW does not currently use the plan migration or plan rollover options

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Student Enrollment Process

• TSAAREV screen shot before enrollment

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E-Bill

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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Enrolling in a TealPay Plan

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How TealPay Enrollment looks on TSAAREV

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ECAT Coded TP

• TGACPRF screen (HOLDS classes during the drops)

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ECAT TP Codes

UNCW has two Banner processes that we run depending on the time of the year

- TWPTPLD places the TP codes on the accounts (daily)- TWPCPRF removes the TP codes on the accounts

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UNCW TealPay Payment Plan Marketing

• Student Accounts monthly e-newsletter• Email to students and authorized users• Flyers• Orientation/Fairs• Website• Student Teal Ticket – online checklist

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UNCW Tealpay Payment Plans

• UNCW went live offering “in house” payment plans Fall 2011

• This summer 2013 will be two full years of participation• Next slide is a breakdown of the revenue generated for

Student Support Services• UNCW charges a $25.00 enrollment fee and a $5.00 late

fee (there is a 5 day grace period)

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UNCW TealPay Payment Plan Revenue

TouchNet Information as of 11-19-2012 TouchNet Information as of 2-5-2013 TouchNet Information as ofFall 2012 Spring 2013 Summer 2013

Plan Name Number Enrolled FY 11/12 Plan NameNumber Enrolled FY 11/12 Plan Name

Number Enrolled FY 11/12

TealPay 5 Fall 2012 528 837 TealPay 5 Spring 2013 1228 1566 TealPay 2 Summer 2013 532TealPay 4 Fall 2012 1193 1044 TealPay 4 Spring 2013 488 257 TealPay Estimated Summer 2013 7TealPay 3 Fall 2012 324 TealPay 3 Spring 2013 253 Administrative TealPay 2 Sum 2013 7TealPay 4 Estimated Budget Fall 2012 23 15 TealPay 4 Estimated Budget Spring 2013 11 10 TealPay 3 Estimated Budget Fall 2012 5 TealPay 3 Estimated Budget Spring 2013 2 3 Administrative TealPay 2 Fall 2012 9 15 Administrative TealPay 2 Spring 2013 11 TealPay 2 Fall 2011 45 TealPay 2 Spring 2012 7 Total Enrolled for Fall 2012 2082 1956 Total Enrolled for Spring 2013 1993 1843 Total Enrolled for Summer 2013 546Removed from Plan 288 23 Removed from Plan 136 19 Removed from Plan 47 4210 TealPay Enrollment Fee Fall 2012 $59,250.00 $49,475.00 4210 TealPay Enrollment Fee Spring 2013 $53,225.00 $46,550.00

4210 TealPay Enrollment Fee Summer 2013 $0.00 $14,825.00

4211 TealPay Late Fee 2012 $3,040.00 $2,635.00 4211 TealPay Late Fee Spring 2013 $610.00 $3,770.00 4211 TealPay Late Fee Summer 2013 $1,085.00 Total Revenue $62,290.00 $52,110.00 Total Revenue $53,835.00 $50,320.00 Total Revenue $0.00 $15,910.00

Total FY 12/13 Revenue $116,125.00 Total FY 11/12 Revenue $118,340.00

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Questions and Answers