UNDER AGE SALES

An analysis of abuse and violence towards retail staff when challenging customers for I.DResearch Report.

Anne-Marie CanhamManaging Director07842582447Under Age Sales Ltd

About us • We are a social enterprise that specializes in under age sales

prevention, practice and procedure providing a complete compliance package to retailers.

• Accredited APLH, Highfield & TSI Practitioners Training.

• Delivery of Training to Standards and Enforcement Officers

• Alternative sanctions rather than prosecution

• We are unique bespoke in turning legislation into working practice to protect retailers.

• Our profits are put back into research

How many Age Restricted Products?

• An analysis of abuse and violence towards retail staff when challenging customers for I.D

The Purpose.

To identify that challenging young customers for I.D leads to violence and abuse to Retail Staff.

What impact does the abuse have on their confidence?

Are these incidents reported to the Police?

• (38%) indicated that they were verbally abuse at least once a month.

• 55,000 shop workers are verbally abused at least every week, just for asking for ID.

• Male shop workers were more likely to receive verbal abuse at least once a month.

• Shop workers in the 35 – 44 age group, more often than other age groups.

Verbal Abuse

Physical Abuse.

• Only a quarter (26%) of retailers who have experienced verbal or physical abuse when asking for ID have reported the incidents to police.

• 57% either did not receive a response, or were unsatisfied with the response they received

• Just 18% think enough is being done to protect them against the threat of violence

• 16% of the country’s retailers are still to undertake Challenge 25 Training

• 33% of Asian or Asian British workers saying they are typically verbally threatened or abused on a weekly basis, compared 7% of White or

White Irish workers

Confidence in challenging.

Asian or Asian British shop workers were almost twice more likely to get verbal abuse at least once a month than White or White Irish shop workers were (56.33% vs 31.02%), with Asian shop workers almost three times more likely to receive verbal abuse at

• Almost a third of staff said that verbal, physical or racial abuse had made

them less confident about challenging for ID (28.44%). Attacks had a

marginally bigger effect on the confidence of women (29.86%) versus men

(27.78%).

• The 25 – 34 age group reported the highest knock on confidence in

challenging for ID (38.98%) and it is worth noting that it is this age group

that is most likely to suffer verbal, physical or racial abuse from customers

when asking for ID.

Conclusion

Asian or Asian British shop workers were almost twice more likely to get verbal abuse at least once a month than White or White Irish shop workers were (56.33% vs 31.02%), with Asian shop workers almost three times more likely to receive verbal abuse at

• Shop workers want more to be done to protect retailers from the threat of

violence

• To increase engagement with the Police and encourage shop workers to be more

proactive, encourage reporting of incidents

• Very significant amounts of verbal, physical and racial abuse are occurring in our

shops and retail premises every day

Protection of shop workers consultation

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Contact us

• Under Age Sales Ltd

• Broadstone Mill, Broadstone Road, Stockport, SK5 7DL

• 0345 257 0018

• info@underagesales.co.uk

• www.underagesales.co.uk

UNDER AGE SALES: Prevention & Support