understanding best practice in global response …...understanding best practice in global response...
TRANSCRIPT
Understanding best practice in Global Response Challenges: the interface between helpline support and remediationJon Lang │ Technical consultant, NCECAaron Montgomery │Principal, Ouray Services
Agenda
Incident
Emergency Response
Remediation and clean-up
When an incident occurs
Tactical Response Options
Personal Protective Equipment
Cordon Distances
Reaction e.g. with road
surface
Physical Properties of substances
Hazards of substances
Proportionate advice
Risks – people, property &
environment
First aid
Safe disposal
Level 1…and then what?
Level “2”
Level “D”
Level “C”
Level “B”
Level “A”
Level “3”
What to consider
• What are your products?
• What volumes are you shipping in?
• Where are your products going?
• Who are your transporters?
• What is your liability?
Reasons a response is needed?
Response
Regulations, life-and-health and economics
Regulations.
Danger to human life and health.
Natural disaster.
Stop or delay in commerce.
Media attention.
Manufacturer stewardship.
Product quality.
Incomparable and/or
unapproved container.
Mis-delivery.
Challenges and resources
• Product types.
• Local regulations.
• Local cultures & language Barriers.
• Local internal resources.
• Global support.
• Local contractor resources.
Know your business
• Know your land, sea & air transportation routes.
– Audit your transportation corridors.
– Know your transporters.
• Know your products.
– Do your transporters know your products?
• Know your containers.
– Do you have specialty containers?
Level 1 and 3 integration
• Level 1 advice supports remediation.
− Protect People, Environment, Assets and Reputations.
− Site staff capability and resources.
• Liaise with Level 2/3 contractor.
− Specific product knowledge.
− Responsible organisation contact.
Examples – tank fire
Country approach
• Government Type.
• Per Capita GDP (USD):− United States
− China
− India
− Brazil
− Mexico
• Industries within the Country
• Large response needs or recognisable incidents.
• Simple economics.
Regional differences – it’s all under control
Regional differences – damaged isotank
Regional differences – damaged isotank
Regional differences – damaged isotank
Case study – global off-spec product incident
Responsibility and approach
Responsibility and approach
Responsibility and approach
Responsibility and approach
• The corporations long term liability.
• Your job function within your organisation.
• Proper classification, labeling and segregation.
Expert support
• Importance of trusted and tested providers.
• Minor spill initially poorly managed.
• Multiple environments.
• 1 hospitalised employee.
• 3 hour delay in operations.
Emergency response checklist
Level 3 check list
✓ Know your land, sea & air transportation routes.
− Audit your transportation corridors.
− Know your transporters.
✓ Know your products.
− Do your transporters know your products?
✓ Know your containers.
− Do you have specialty containers?
Level 1 check list
✓ What numbers are you using today?
✓ Does this cover your risk and provide the customer service you’d like too?
✓ If you’re using suppliers / toll manufacturers SDS should you be using their number? Have you tested it?
✓ How many calls are you getting at the moment?
✓ How are those calls being routed?
✓ Who is answering the calls?
✓ Are they trained appropriately?
www.the-ncec.comwww.ourayservices.com
Resources
Any questions?
?
Jon Lang │Technical Consultant
The National Chemical Emergency Centre
NCEC, Ricardo Energy & Environment,
The Gemini Building, Fermi Avenue,
Harwell, Oxon. OX11 0QR
Aaron Montgomery, CHMM│ Principal
Ouray Services
The OURAY Group, LLC, P.O. Box 7495,
Broomfield, CO 80021, USA