Understanding Knowledge

There is More to Knowledge than Might be Known

Overview

• Knowledge• Management• Application• Implementation

What is Knowledge

• Vital asset of any organization• Defined by

– Domain(s) (Law)

– Actual Needs (Legal Practice)

– Practical Possibilities (Legal Manageability)

Management

• Knowledge Base• KM Processes

– Acquisition (+ Creation)– Validation, Evaluation– Storage– Maintenance (+ Enrichment)– Distribution

Application

• Knowledge is used– To do the work– To teach others to do the work– To improve the organization

(eventually…)

• Knowledge should be used– To improve the organization

now!

Implementation

• The past:– Knowledge is shared among

humans– KM is a separate, disconnected

process

• The future:– Knowledge is directly integrated

into the solution– KM is an integral part of IM

Developing Knowledge

Domain

PracticalPossibilities

ActualNeeds

Focus

Domain

ActualNeeds

Focus

PracticalPossibilities

Domain

PracticalPossibilities

ActualNeeds

Focus

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What to do?

• Focus on the business,not on the tools!– Establish boundaries– Define standards

• Be humans, not machines!– Think, invent, create– Use automation to your benefit

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