understanding lean & six sigma-introduction
TRANSCRIPT
Understanding Lean & Six Sigma
Are you tired of receiving calls from unhappy customers?
!@#$$%%%^^^&&**(+_)(*&^%$###@!@#$#$^&**^*(*&())!!!!!
Want to know how Lean Six Sigma Can
help???
Understanding Lean Six Sigma
By: Ferdie Cruz
Understanding Lean & Six Sigma
Assume a customer is looking for a manufacturer just like you…
Understanding Lean & Six Sigma
You get the Call,
Contract Signed and
YOU are REALLY happy!!!
Understanding Lean & Six Sigma
You work on the product Days and NIGHTS……
Understanding Lean & Six Sigma
And finally your product is ready!
Understanding Lean & Six Sigma
The Quality Assurance Confirms your product are good to be shipped to your customers!
Understanding Lean & Six Sigma
So you load the truck with your products and ship them to customers…
We are waiting
!!!
Understanding Lean & Six Sigma
But then… you received a message:
What? How can this
be !!!
Understanding Lean & Six Sigma
Your Customer is unhappy and scared
Lost commitment, what will happen to my business??
Understanding Lean & Six Sigma
You are being called by your customers countless times a day!
We will look into
this…
What happened?
Failed Again what is goin on
We promise we will fix
this….
I demand replacement
We will arrange replacement
products
!@#$@#$$
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)(*())!!!!!
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!!!
Understanding Lean & Six Sigma
You finally meet with the customer but nothing helps..
Understanding Lean & Six Sigma
REMEMBER:There are no process with ZERO defects
BUT
By using Lean Six Sigma methodology you can efficiently and effectively resolve quality
and process improvement issues
Understanding Lean & Six Sigma
So what Lean Six Sigma is and how can it help you?
Quality Improvement
Waste Eliminatio
n Customer satisfactio
n
Sustainable business advantage
Business growth
Cost Savings
Understanding Lean & Six Sigma
Where can Lean Six Sigma be used?Everywhere!
- Call Centers
- Manufacturing
- Inventory Mgt
- IT- Finance/Accounting
- Human Resources
- Service Operations
- Logistics
- Healthcare
- Many Others
Understanding Lean & Six Sigma
Thank You