understanding lean & six sigma-introduction

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Understanding Lean & Six Sigma Are you tired of receiving calls from unhappy customers? !@#$$%% %^^^&&**(+_ )(*&^% $###@! @#$#$^&**^* (*&())!!!!! Want to know how Lean Six Sigma Can help???

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Page 1: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

Are you tired of receiving calls from unhappy customers?

!@#$$%%%^^^&&**(+_)(*&^%$###@!@#$#$^&**^*(*&())!!!!!

Want to know how Lean Six Sigma Can

help???

Page 2: Understanding Lean & Six Sigma-Introduction

Understanding Lean Six Sigma

By: Ferdie Cruz

Page 3: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

Assume a customer is looking for a manufacturer just like you…

Page 4: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

You get the Call,

Contract Signed and

YOU are REALLY happy!!!

Page 5: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

You work on the product Days and NIGHTS……

Page 6: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

And finally your product is ready!

Page 7: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

The Quality Assurance Confirms your product are good to be shipped to your customers!

Page 8: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

So you load the truck with your products and ship them to customers…

We are waiting

!!!

Page 9: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

But then… you received a message:

What? How can this

be !!!

Page 10: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

Your Customer is unhappy and scared

Lost commitment, what will happen to my business??

Page 11: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

You are being called by your customers countless times a day!

We will look into

this…

What happened?

Failed Again what is goin on

We promise we will fix

this….

I demand replacement

We will arrange replacement

products

!@#$@#$$

*^%&%*(

!@#$@#$$

)(*())!!!!!

!@#$

@this…. !

@#$@this

….

!@#$

@this….

!@#$

@this….

)(*(24232552342423))!!

!!!

Page 12: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

You finally meet with the customer but nothing helps..

Page 13: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

REMEMBER:There are no process with ZERO defects

BUT

By using Lean Six Sigma methodology you can efficiently and effectively resolve quality

and process improvement issues

Page 14: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

So what Lean Six Sigma is and how can it help you?

Quality Improvement

Waste Eliminatio

n Customer satisfactio

n

Sustainable business advantage

Business growth

Cost Savings

Page 15: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

Where can Lean Six Sigma be used?Everywhere!

- Call Centers

- Manufacturing

- Inventory Mgt

- IT- Finance/Accounting

- Human Resources

- Service Operations

- Logistics

- Healthcare

- Many Others

Page 16: Understanding Lean & Six Sigma-Introduction

Understanding Lean & Six Sigma

Thank You