understanding sap hosting in the cloud
DESCRIPTION
How will cloud computing impact your business? In this session Symmetry’s hosting expert, Frank Powell will cut through the marketing hype to give you a clear overview of what cloud computing is and isn’t. Learn how cloud computing is being used in the world of SAP and what it really means for the future of your SAP environment. • Unravel the technical differences between cloud models including public vs. private clouds and outsourced hosting. • Discuss common terms and concepts in cloud computing. • Learn about the SAP specific risks and benefits of the different cloud models. • Get an overview of cloud-based solutions for SAP and determine their fit for your SAP environment • Discuss integration challenges between SAP solutions and other cloud-based third party applications.TRANSCRIPT
Understanding SAP
Hosting in the Cloud
Frank PowellChief Operating Officer
1-2pm Central, Wednesday July 21, 2010
Download the presentation recording with audio from the
Symmetry Knowledge Center
www.sym-corp.com/knowledge-center
21st Century ERP Model
Quality – proactive support
delivered by US-based experts
Accessibility – 24x7 direct access
to your support team
Affordability – highly competitive,
fixed price contracts
Symmetry Corporation
Established 1996
Based in Milwaukee WI
100% SAP focusAll SAP applications
All platforms
Introducing
Frank Powell
Chief Operating Officer
Agenda
The Cloud Computing Phenomenon
Defining Cloud Computing
SAP Products and the Cloud
SAP’s 3 Layers of the Cloud
Cloud Models
Benefits and Risks
What Does Cloud Computing Mean to SAP Customers?
Questions to Ask Before Leveraging a Cloud Solution
The Cloud Computing Phenomenon
Quick Cloud Statistics
44% of enterprises considering private clouds (IDC)
Cloud computing services will reach that $222.5
billion market by 2015 (Global Industry Analysts)
82% of solution providers expect revenue increase
with cloud/SaaS offerings (CRN State Of The Market)
20% of all businesses will own absolutely no IT
assets come 2012 (Gartner)
The Cloud Computing Phenomenon
Business Drivers
5% reduction in expenses can result in up to 45%
increase in net income (SAPInsider/ASUG/SAP)
IT Budgets = 66% for running the business, 19%
for growing the business and 15% for transforming
the business (Gartner)
Overall IT mission to do more with less
SAP Hosting in the Cloud
…or…
How Do You Define the Cloud?
The Internet Is the Cloud
How Do You Define the Cloud?
Cloud computing is internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand, like electricity.en.wikipedia.org/wiki/Cloud_computing
On-demand self-service internet infrastructure where you pay-as-you-go and use only what you need, all managed by a browser, application or API. Cloud computing is broken up into multiple segments including: Cloud Infrastructure, Cloud Platforms and Cloud Applications. (see "Cloud Pyramid")www.servepath.com/support/definitions.php
Computing in “the cloud” may refer to a company's own network, but it typically refers to the Internet and the use of web browser-based or rich client applications. In these applications, the software comes from the web servers, and the data may be saved on the servers as well. http://h71028.www7.hp.com/enewsletter/cache/611914-0-0-225-121.html?jumpid=em_di_417810_US_US_0_000
Definitions
Multi-tenancy
Multiple customers sharing the resources, database and application (like tenants in an apartment)
Lock-in
Refers to being “locked-in” to a cloud vendor’s architecture, configuration and requirements.
Could lead toward monopolies by certain key vendors
Private cloud
An environment using the technologies of cloud computing, but managed internally
On-premise
Being physically located at the customer site
Definitions
SaaS*
Software as a Service – Applications on the Net that are generally sold
per user by month
IaaS*
Infrastructure as a Service - Outsourced infrastructure in terms of
servers, storage and networking
CaaS
Computing as a Service – Same as IaaS
LaaS
Landscape as a Service – Generic SAP specific landscapes that are
hosted on a project or full time basis
PaaS
Platform as a Service – An IaaS configured for a specific purpose or
development platform
Definitions
Virtualization
A logical (instead of physical) division of hardware
On-demand
Access to hardware, software or applications on an as-needed basis
Consumption*
Use of an application without regard to location of the core application
or the access point
SOA – Service Oriented Architecture
Not specific to cloud computing
An application development methodology based on building blocks of
“services”
SAP Products and the Cloud
Business Suite
Traditional ERP products Symmetry traditionally supports
ECC, CRM, PLM, SCM, SRM
All-in-One
Same NetWeaver based applications as Business Suite but with pre-configured clients supported by resellers with vertical solutions
Packaged as ERP, CRM, SRM, BI
Business Objects BI
Known as Data Warehouse, then BW, then BI, then BW now Business Object BI
BI still the data store
Business Objects is the design/display environment
Business One
Smaller Windows only base ERP package
Meant only for small businesses
More of a competitor with Great Plains, Microsoft Dynamics, etc.
Completely different than Business Suite solutions
SAP Products and the Cloud
Business by DesignTrue “cloud based” application completely re-engineered
First version once known as A1S
Still in Ramp-up – Supposed to be GA by end of July 2010
Contains ERP, CRM, Analytics and other functionality
“Apps” on Demand (ie. CRM on Demand)Same applications as Business Suite, but hosted and provided at a per user per, month pricing model
Simply marketed as cloud applications
Other… xAPPS (xMII, xRPM, etc)Industry Solutions – Vertical solutions for major industries
Duet – Microsoft Exchange Integration
Crystal Reports
Extensions – Connectors for 3rd party applications(Forms,Vistex, Opentext)
SAP’s 3 Layers of the Cloud
Infrastructure
Servers
Storage
Networking
SaaS
Application Software
Consumption
Use of the application
Without regard to application location
Without regard to user location or access
technology
Cloud Models – Off Premise (Hosted) Model
Very much like traditional hosting
Leveraging technology
Virtualization
SAN technologies
Fast broadband connections
Cloud Models - Off Premise (Hosted) Model
Cloud
Cloud Models – True SaaS Model
Subscription based
Think SAP Business By Design
Google Apps
Third party applications (Fax or EDI)
Architecture
Completely hosted by vendor
Shared with other customers
Maintenance performed by vendor
Cloud Models - SaaS
Cloud
Subscription Service Pay per User by Month
Business by DesignSAP on Demand AppsGoogle AppsSalesforce.comAutotask
Firewall
Cloud Models – SaaS (very near future)
Cloud
Firewall
Cloud Models – On-Premise and SaaS Model
ECC at your site
3rd party products hosted by 3rd party
Limit internal infrastructure
Core applications
Core competencies
Controlled DR
Leverage 3rd party expertise
SAP On-demand products
Fax
EDI
Google Apps
Cloud Models - On Premise and SaaS Model
Cloud
Cloud Models – Off-Premise SaaS Model
Hosted core systems
ECC
BW
XI
SaaS for 3rd Party Apps
CRM on-demand
Fax
EDI
No internal infrastructure
Limited internal technical expertise
WAN connectivity is key
Bandwidth requirements
Redundancy
Cloud Models - Off Premise and SaaS Model
Cloud
Cloud Models – Network Design
VPNMPLS
T1DS3
Cloud Model – Benefits and Risks
Benefits
Speedy deployment (the app, hardware, network should already exist)
Vendor maintained expertise
Leveraging the latest in technology
Lower overall Total Cost of Ownership (or just Total Cost)
On-demand resources and licensing
Risks
Multi-tenancy concerns – performance, availability
Security – access, compliance, data
Most apps today allow for limited customization
Interfaces and/or interface development may be limited
Less control over environment
Time to enhancement modifications and patches
What Does the Cloud Mean to SAP Customers?
What it is…
Opportunity to leverage best TCO solutions for your organization
Business opportunities:
Prototype new application with little or no up front investment
Dynamically grow resources as needed – On-demand
Licensing by-the-drink
The cloud has bridged the gap to allow access to applications anywhere
Another tool in the IT belt to be used where appropriate
What it is not…
An end to current mainstream SAP architecture
Complete replacement of your current landscape
It is not a perfect fit for all situations or all customers
A computing environment without issues
Questions to Ask Before Leveraging a Cloud Solution
1. What is your definition of Cloud computing?
Make sure you and your team are speaking the same language first
Be clear with vendors on your definition
Questions to Ask Before Leveraging a Cloud Solution
2. What are your business objectives?
Determine your business objectives, then the goals and strategy that
fit them
Core applications
Infrastructure
3rd party applications
Business drivers
Costs
Expertise
Location
Questions to Ask Before Leveraging a Cloud Solution
3. How will a cloud model impact your IT policies?
Security
GRC concerns (ITAR, PCI?)
Multi-tenancy concerns
Data security
SLA’s
Questions to Ask Before Leveraging a Cloud Solution
5. How important is custom development/customization to your
organization
Does a cloud solution provide the required flexibility?
6. What interfaces must be accounted for?
What requirements do you have?
How often do they change?
Questions to Ask Before Leveraging a Cloud Solution
7. How do you calculate ROI?
Infrastructure
License fees
Support/Maintenance fees
Training
Labor costs
Upgrades costs
Capital expense vs. lease or rent
Over how many years?
Symmetry’s Cloud Offerings
Traditional hosting
Private cloud
Rental systems
CaaS – Computing as a Service
LaaS – Landscape as a Service
IaaS – Infrastructure as a Service
Summary
Cloud computing is more of a market label and not a single unique
technology
Provides flexibility in deployment of new applications and should be
a consideration for new needs
Bridges a gap to permit application located anywhere to be
accessed from anywhere
Evaluate business requirements and ROI when investigating cloud
based solutions
Download the presentation recording with audio from the
Symmetry Knowledge Center
www.sym-corp.com/knowledge-center
Frank Powell414-732-2731