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Learner name: Learner number: K/502/5817 VRQ UV20363 Understanding security and loss prevention in a retail business

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Page 1: Understanding security and loss prevention in a retail ... · Understanding security and loss prevention in a retail business 1. Know the range of security risks faced by a retail

Learner name:

Learner number:

K/502/5817

VRQ

UV20363

Understanding security and loss prevention in a retail business

Page 2: Understanding security and loss prevention in a retail ... · Understanding security and loss prevention in a retail business 1. Know the range of security risks faced by a retail

VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy and Sport and Active Leisure sectors, with over 45 years of experience.

VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DCELLS and CCEA.

VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement.

By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic.

This statement of unit achievement table must be completed prior to claiming certification.

Unit code Date achieved Learner signature Assessor initials

IV signature (if sampled)

Assessor name Assessor signature Assessors initials

Assessor number (optional)

Assessor tracking table

Statement of unit achievement

All assessors using this Record of Assessment book must complete this table. This is required for verification purposes.

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UV20363Understanding security and loss prevention in a retail businessThe purpose of this unit is to provide you with the knowledge and understanding of the impact of crime upon retail business and the precautions and actions which are undertaken to prevent loss and maintain security.

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GLH

Credit value

Level

Observation(s)

External paper(s)

15

2

2

0

0

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On completion of this unit you will:

Learning outcomes Evidence requirements

Understanding security and loss prevention in a retail business

1. Know the range of security risks faced by a retail business

2. Understand the effect which crime has on a retail business and its staff

3. Know what actions can be taken to prevent crime in a retail business

4. Know how security incidents should be dealt with

1. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the ‘Knowledge’ section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence.

2. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes. All outcomes must be achieved.

3. External paper There is no external paper requirement for this unit.

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Achieving knowledge outcomes

Developing knowledge

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies

Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

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Knowledge

Outcome 1

Know the range of security risks faced by a retail business

You can: Portfolio reference

a. Describe the types of criminal activity which commonly occur in retail businesses

b. Identify the types of merchandise at greatest risk of theft and the reason for this

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Page 8: Understanding security and loss prevention in a retail ... · Understanding security and loss prevention in a retail business 1. Know the range of security risks faced by a retail

Outcome 2

Understand the effect which crime has on a retail business and its staff

You can: Portfolio reference

a. Describe how crime can affect the profits of a retail business

b. Describe how crime can affect people working in retail

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Outcome 3

Know what actions can be taken to prevent crime in a retail business

You can: Portfolio reference

a. Outline actions and precautions typically taken to secure: • stock • premises • cash • people • information

b. Outline actions and precautions that can be taken to reduce staff theft and the resulting loss of stock

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Outcome 4

Know how security incidents should be dealt with

You can: Portfolio reference

a. Describe what action should be undertaken in the event of an observed or suspected theft

b. Describe the steps employees should take to safeguard their own personal security

c. State when security incidents should be referred to senior staff

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Outcome 1: Know the range of security risks faced by a retail business

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content.

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Types of criminal activity: Shoplifting, shop breaking/burglary, staff pilferage, fraud, vandalism, antisocial behaviour, cash theft, threatening and physical abuse of staff.

Types of merchandise at greatest risk: Batteries, DVDs and CDs, cosmetics, cigarettes and alcohol, jewellery, mobile phones and small electronic devices, smaller items with a high resale value.

Effects of crime on profits: Reduced profits, impact on store reputation, additional costs for security staff and systems (i.e. CCTV, chip and pin technology), reduced levels of stock.

Effects of crime on retail staff: Physical, emotional and psychological effects, reduced staff efficiency and motivation, increased staff illness and time off, reduced staff confidence and self-esteem.

Outcome 2: Understand the effect which crime has on a retail business and its staff

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Outcome 3: Know what actions can be taken to prevent crime in a retail business

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Actions and precautions to secure stock, premises, cash, people and information:

Securing stock – Secure storage, security staff, controlled access and implementation of CCTV.

Premises – CCTV, glass/shop window protection/screens, 24 hour security staff/patrols and alarm systems.

Cash – Regular cash removal from tills, CCTV, off-site storage and increased frequency of transfer to security agency.

Actions that should be undertaken in the event of theft: Reporting in line with organisation’s procedures, maintaining sight of offender, inform security and management, formal reporting of incident, avoid confrontation for own safety.

Steps to safeguard personal security: Staff awareness (through regular training, keep personal belongings secure and check bags on leaving the store), increased vigilance, adhere to organisational procedures, do not deal with the situation alone, report suspicious behaviour immediately.

Referral of security incidents to senior staff: In line with organisational policy and procedures, cash theft, fraud, physical staff abuse and other significant incidents.

People – Staff training, partnering/‘buddy’ systems and carrying of personal alarms.

Information - Adherence to data protection, use of technology and password systems and chip and pin.

Actions and precautions to reduce staff theft: Pre-employment checks (CRB disclosures and previous employment references), CCTV, random spot checks, staff searching on exiting, bag searching, staff purchases (validated by additional member of staff/management).

Outcome 4: Know how security incidents should be dealt with