understanding the interview process
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University of PhoenixSouth Florida Campus
Understanding the Interview Process
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I haven’t interviewed in years. The thought of an interview STRESSES me out!!
The Interview
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Very few people enjoy being interviewed
It is very normal to be nervous
Most people do well… People get hired all the time
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The key is to be prepared
Never go to a interview without being prepared
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The Interview ProcessJob
Posting
Send Resume/ Telephone call
Review applications and résumés
Pre-Interview Telephone
Call/Screening
In-Person Interview w/ Human Resources
Job Testing
In-Person Interview w/ Hiring Manager
Job Offer
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Interview Formats• Two main styles
of interviews– Traditional
• uses broad-based questions.
– Behavioral• used to find out what
past behaviors the candidate has exhibited that will be beneficial to our company
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7 Types of InterviewsScreening or telephone interview
– over the phone, these interviews are more of a quick check to see if the candidate has the basic qualifications you are looking for
– It is recommended that you have in front of you your resume, the job description, a list of references, some prepared answers to challenging questions and perhaps something about the company.
– Be sure to ask what the next step is.
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7 Types of InterviewsIndividual Interview
– Most common type and often called a “personal interview.”
– Typically a one-on-one exchange at the organizations offices
– In order to best prepare you will want to know the length of the interview which can usually range from 30 to 90 minutes. • If the interview is 30 minutes you have to be concise and have a
high impact with your answers. • If it is 60 or 90 minutes you will want to go into much more depth
and use specific examples to support your generalizations.
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7 Types of InterviewsMultiple or Committee Interview
– This is where you will be meeting with several decision-makers at once or all in the same day.
– This is a series of interviews where the candidate gets to meet individually with several different representatives from the organization.
– It’s an efficient way to interview candidates and allows for different interpretations or perceptions of the same answer.• Be sure to make eye contact with everyone, no matter who asked
the question. • It’s important to establish rapport with each member of the
interview team.
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7 Types of InterviewsBehavioral-Based Interview
– The theory behind Critical Behavioral Interviewing (CBI) is that past performance in a similar situation is the best predictor of future performance
– You should prepare by thinking of specific examples that demonstrate your competence in core behaviors:
– Teamwork– Problem-solving– Communication– Creativity– Flexibility – Organizational skills.
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7 Types of InterviewsTask Oriented or Testing Interview
– This is a problem-solving interview where you will be given some exercises to demonstrate your creative and analytical abilities.
– A company may ask you to take a short test to evaluate your technical knowledge and skills.
– A presentation to a group is necessary to determine your communication skills.
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7 Types of InterviewsStress
– Candidates given questions or are told remarks that are intended to upset them, in order to see how they react.
– The interviewer tries to bait you, to see how you will respond.
– The objective is to find your weaknesses and test how you hold up to pressure. • Such tactics as: Weird Silences, Constant Interruptions,
and Challenging Interrogation with antagonistic questions are designed to push your boundaries.
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7 Types of InterviewsSituational
– Candidates are given scenarios of situations they may face when they come to work for the company, and their responses are compared with standard responses that have previously been set.
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INTERVIEW QUESTIONS
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Interview Question Types
Specific
Concept
Specific
Concept
Procedure
Behavior Based
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Example Specific Question Structure
According to the Fair Labor Standards Act what determines if an employee receives overtime …?
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Example of a Conceptual Question Structure
What does Division of Labor mean? Why do you think the cost of our product is a most important competitive advantage to our organization?Key question types are “What is..." "Why does... "
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Example of a Procedural Question Structure
Which one of the following is the correct procedure for…How would you satisfy a customer if they wanted to return something after the return policy has expired?
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Example of a Behavior-Based Question Structure
“Tell me about a time when you …(instead of “what would you do…”)
Tell me about a time where you had to deal with conflict on the job.
If I were your supervisor and asked you to do something that you disagreed with, what would you do?
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It Is Illegal To Ask About
Race Sexual preference Religion National origin
Birthplace Age Disability Marital/family status
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Most illegal questions asked by untrained interviewer
Usually they are innocent
Remember
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Answer the question by answering the intent of the question
Try to change the topic
Refuse to answer the question
How To Handle An Illegal Question
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Preparing for the Interview
Practice your body language Posture Positioning Eye contact Facial expressions
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Preparing for the Interview
Assess yourself How do I come across to other people? Do I act self assured? Am I confident? Do I give the impression that I want the
job?
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Remember Be prepared to explain your past
successes, accomplishments
Restate your interest in the position at the close of the interview
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Interview Do’s
Be on time - arrive 15 minutes early
Offer a firm handshake
Listen to the question before you answer
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Interview Do’s
Turn off cell phone/beeper
Give interviewer your full attention
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The Interview
It is OK to be nervousIt is OK for your heart to palpitateIt is OK for your mouth to go dry
But stay focused