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UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.1. Travel & Travel & Vehicle Vehicle Security Security Session 3.4.

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UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.1.

Travel & Vehicle Travel & Vehicle SecuritySecurity

Session 3.4.

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.2.

INTERNATIONAL TRAVEL INTERNATIONAL TRAVEL CONSIDERATIONSCONSIDERATIONS

CHECK COUNTRY SECURITY PHASECHECK COUNTRY SECURITY PHASE OBTAIN SECURITY CLEARANCEOBTAIN SECURITY CLEARANCE ADVISE AGENCY OFFICE AT ADVISE AGENCY OFFICE AT

DESTINATION OF ARRIVAL & LOCAL DESTINATION OF ARRIVAL & LOCAL CONTACT NUMBERSCONTACT NUMBERS

ADVISE YOUR OFFICE OF TRAVEL ADVISE YOUR OFFICE OF TRAVEL PLANS AND CHANGESPLANS AND CHANGES

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.3.

INTERNATIONAL TRAVEL INTERNATIONAL TRAVEL CONSIDERATIONSCONSIDERATIONS

AT AIRPORTS - STAY CALM - DON’T RUSHAT AIRPORTS - STAY CALM - DON’T RUSH STAY ALERT - WATCH YOUR LUGGAGESTAY ALERT - WATCH YOUR LUGGAGE ALWAYS KEEP TRAVEL DOCUMENTS WITH YOUALWAYS KEEP TRAVEL DOCUMENTS WITH YOU PHOTOCOPY IMPORTANT PERSONAL PAPERS PHOTOCOPY IMPORTANT PERSONAL PAPERS

BEFORE DEPARTUREBEFORE DEPARTURE SCHEDULE DIRECT FLIGHTS-IF POSSIBLESCHEDULE DIRECT FLIGHTS-IF POSSIBLE MOVE TO SAFE AREAS QUICKLYMOVE TO SAFE AREAS QUICKLY

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.4.

INTERNATIONAL TRAVEL INTERNATIONAL TRAVEL CONSIDERATIONSCONSIDERATIONS

IF BEING MET AT AIRPORT GET NAME OF IF BEING MET AT AIRPORT GET NAME OF PERSON/DRIVERPERSON/DRIVER

STAY IN HOTELS WITH GOOD SECURITY STAY IN HOTELS WITH GOOD SECURITY ASK FOR ROOM BY ELEVATOR(WOMEN)ASK FOR ROOM BY ELEVATOR(WOMEN) KEEP DOORS LOCKED & CURTAINS CLOSEDKEEP DOORS LOCKED & CURTAINS CLOSED GET & USE RUBBER DOOR STOP FOR GET & USE RUBBER DOOR STOP FOR

HOTEL DOORHOTEL DOOR

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.5.

INTERNATIONAL TRAVEL INTERNATIONAL TRAVEL CONSIDERATIONSCONSIDERATIONS

IDENTIFY FIRE ESCAPE ROUTES AND KNOW HOW IDENTIFY FIRE ESCAPE ROUTES AND KNOW HOW USE IN EMERGENCYUSE IN EMERGENCY

ONLY PARK IN WELL-LIT AREASONLY PARK IN WELL-LIT AREAS REMOVE NAME TAG WHEN YOU DEPART REMOVE NAME TAG WHEN YOU DEPART

CONFERENCE AREASCONFERENCE AREAS BEWARE OF BLACK MARKETEERS & CON BEWARE OF BLACK MARKETEERS & CON

ARTISTSARTISTS DO NOT GO ANYWHERE WITH PEOPLE POSING DO NOT GO ANYWHERE WITH PEOPLE POSING

AS POLICE/SECURITY GET FRONT DESK AS POLICE/SECURITY GET FRONT DESK ASSISTANCEASSISTANCE

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.6.

TRAVEL “DON’TS”TRAVEL “DON’TS”

STAY ON GROUND FLOOR - (2 TO 7)STAY ON GROUND FLOOR - (2 TO 7) OPEN DOOR TO STRANGERS - USE:OPEN DOOR TO STRANGERS - USE:

VIEWERVIEWER DOOR CHAIN OR LOOPDOOR CHAIN OR LOOP RUBBER DOOR STOPRUBBER DOOR STOP

ENTER ROOM IF DOOR IS UNLOCKEDENTER ROOM IF DOOR IS UNLOCKED LEAVE “PLEASE CLEAN ROOM” SIGN ON LEAVE “PLEASE CLEAN ROOM” SIGN ON

DOOR - IT ANNOUNCES YOU ARE OUT - DOOR - IT ANNOUNCES YOU ARE OUT - CALL HOUSEKEEPING.CALL HOUSEKEEPING.

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.7.

TRAVEL AT COUNTRY DUTY TRAVEL AT COUNTRY DUTY STATIONSTATION

““TRAVEL TO THE FIELD”TRAVEL TO THE FIELD”

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.8.

THREATSTHREATS

ACCIDENTACCIDENT BREAKDOWNBREAKDOWN CHECKPOINTSCHECKPOINTS ARMED HOLDUPARMED HOLDUP HIJACKINGHIJACKING

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.9.

CONSIDERATIONSCONSIDERATIONS

GET AUTHORIZATIONGET AUTHORIZATION GET UPDATE ON SECURITY SITUATIONGET UPDATE ON SECURITY SITUATION TELL OFFICE YOUR TRAVEL PLANSTELL OFFICE YOUR TRAVEL PLANS PREPARE - MAKE CHECKLISTPREPARE - MAKE CHECKLIST RESEARCH ROUTERESEARCH ROUTE

MEASURE DISTANCEMEASURE DISTANCE DIVIDE INTO LEGSDIVIDE INTO LEGS COMMUNICATIONS EQUIPMENTCOMMUNICATIONS EQUIPMENT

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.10.

CONSIDERATIONSCONSIDERATIONS

NEVER TRAVEL ALONE - BUDDY SYSTEMNEVER TRAVEL ALONE - BUDDY SYSTEM GO IN CONVOY - IF POSSIBLEGO IN CONVOY - IF POSSIBLE VEHICLE PREPARED - DON’T ASSUMEVEHICLE PREPARED - DON’T ASSUME

TOOL KIT/FIRST AID KITTOOL KIT/FIRST AID KIT SPARE PARTS KITSPARE PARTS KIT OPERATIONAL HF & VHF RADIOSOPERATIONAL HF & VHF RADIOS

EMERGENCY ACTION PROCEDURESEMERGENCY ACTION PROCEDURES NO HITCHHIKERSNO HITCHHIKERS

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.11.

CONSIDERATIONSCONSIDERATIONS

PERIODIC OFFICE CONTACTPERIODIC OFFICE CONTACT SCHEDULED RADIO CHECKSSCHEDULED RADIO CHECKS LOCATION PROGRESS REPORTINGLOCATION PROGRESS REPORTING TELEPHONE- KNOW HOW TO USE & HAVE TELEPHONE- KNOW HOW TO USE & HAVE

CHANGECHANGE

TAKE A GUIDE/ESCORT IF IN DOUBTTAKE A GUIDE/ESCORT IF IN DOUBT

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.12.

VEHICLE EMERGENCY KITVEHICLE EMERGENCY KIT

SPARE TIRE(S)SPARE TIRE(S) JACKJACK TOOL KITTOOL KIT TOW ROPE OR CHAIN (IF NO TOW ROPE OR CHAIN (IF NO

ELECTRIC WINCH)ELECTRIC WINCH) SHORT HANDLE SHOVELSHORT HANDLE SHOVEL LUMBER STRIPSLUMBER STRIPS SPARE FUEL & WATERSPARE FUEL & WATER EMERGENCY FOOD & EMERGENCY FOOD &

DRINKING WATERDRINKING WATER FIRST AID KITFIRST AID KIT SPARE PARTSSPARE PARTS

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.13.

EMERGENCY SPARE PARTS KITEMERGENCY SPARE PARTS KIT

FUSES FUSES BULBSBULBS RADIATOR HOSES & RADIATOR HOSES &

CLAMPSCLAMPS DISTRIBUTOR CAP & DISTRIBUTOR CAP &

POINTSPOINTS BELTS (FAN & AC)BELTS (FAN & AC) AIR FILTERAIR FILTER OIL FILTEROIL FILTER

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.14.

IF YOU HAVE A DRIVERIF YOU HAVE A DRIVER

MAKE SURE IT IS THE SAME PERSONMAKE SURE IT IS THE SAME PERSON VERIFY ID OF NEW DRIVERVERIFY ID OF NEW DRIVER DRIVER STAYS WITH VEHICLE AT ALL TIMES DRIVER STAYS WITH VEHICLE AT ALL TIMES

(DEPENDING ON SITUATION)(DEPENDING ON SITUATION) DRIVER SAFETY & EMERGENCY ACTION DRIVER SAFETY & EMERGENCY ACTION

BRIEFINGBRIEFING COMMUNICATIONS TRAININGCOMMUNICATIONS TRAINING

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.15.

KNOW THE RISKSKNOW THE RISKS

ALWAYS BE PREPAREDALWAYS BE PREPARED

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.16.

““WARNING SIGNALSWARNING SIGNALS””

VISUALVISUAL PEOPLEPEOPLE VEHICLESVEHICLES ROAD ROAD

CONSTRUCTIONCONSTRUCTION

AUDIOAUDIO TALK-RUMORSTALK-RUMORS GUNFIREGUNFIRE SILENCESILENCE

INTUITIONINTUITION BEHAVIOURBEHAVIOUR

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.17.

EMERGENCY ACTIONSEMERGENCY ACTIONS

““WHAT SHOULD YOU DO”WHAT SHOULD YOU DO”

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.18.

ACCIDENTACCIDENT

STAY CALM - DON’T PANICSTAY CALM - DON’T PANIC AVOID FURTHER DAMAGE - GET OFF ROADAVOID FURTHER DAMAGE - GET OFF ROAD APPLY FIRST AID - IF REQUIREDAPPLY FIRST AID - IF REQUIRED CALL FOR HELPCALL FOR HELP

RADIORADIO TELEPHONETELEPHONE

OBTAIN POLICE ASSISTANCE - REPORTOBTAIN POLICE ASSISTANCE - REPORT WAIT FOR UN ASSISTANCE AT SCENE OR MOVE WAIT FOR UN ASSISTANCE AT SCENE OR MOVE

TO SAFE LOCATION AND WAITTO SAFE LOCATION AND WAIT

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.19.

BREAKDOWNBREAKDOWN

STAY CALM - DON’T PANICSTAY CALM - DON’T PANIC AVOID FURTHER DANGER - MOVE OFF ROADAVOID FURTHER DANGER - MOVE OFF ROAD ATTEMPT TO GET VEHICLE OPERATIONAL - TOOL ATTEMPT TO GET VEHICLE OPERATIONAL - TOOL

AND SPARE PARTS KITAND SPARE PARTS KIT CALL FOR HELPCALL FOR HELP

RADIORADIO TELEPHONETELEPHONE

WAIT FOR ASSISTANCE OR MOVE TO ANOTHER WAIT FOR ASSISTANCE OR MOVE TO ANOTHER SAFE LOCATIONSAFE LOCATION

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.20.

CHECKPOINTSCHECKPOINTS

REDUCE SPEED - SLOWREDUCE SPEED - SLOW DON’T STOP UNLESS ASKED TODON’T STOP UNLESS ASKED TO WINDOW DOWN NO MORE THAN 1”WINDOW DOWN NO MORE THAN 1” BE FRIENDLY/COURTEOUSBE FRIENDLY/COURTEOUS SHOW ID IF ASKED - DO NOT SURRENDERSHOW ID IF ASKED - DO NOT SURRENDER STAY IN VEHICLE UNLESS ORDERED OUTSTAY IN VEHICLE UNLESS ORDERED OUT OBSERVE ANY SEARCH OF VEHICLE - THEFT OR OBSERVE ANY SEARCH OF VEHICLE - THEFT OR

PLANTINGPLANTING PROTEST REMOVAL OF PERSONAL ITEMS - BUT DO PROTEST REMOVAL OF PERSONAL ITEMS - BUT DO

NOT RESISTNOT RESIST

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.21.

ANTI-THEFT GUIDELINESANTI-THEFT GUIDELINES

PROTECTED PARKINGPROTECTED PARKING KEYSKEYS

ALWAYS CONTROLALWAYS CONTROL RELEASE TO AUTHORIZED DRIVERS ONLYRELEASE TO AUTHORIZED DRIVERS ONLY USE REPUTABLE GARAGE FOR REPAIRSUSE REPUTABLE GARAGE FOR REPAIRS

VEHICLE TYPE - “HI-VIS” TARGETVEHICLE TYPE - “HI-VIS” TARGET ALARMSALARMS

TIMERTIMER MAINTENANCEMAINTENANCE

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.22.

ANTI-THEFT GUIDELINESANTI-THEFT GUIDELINES

CUT-OFF SYSTEMSCUT-OFF SYSTEMS CAN BE BY-PASSEDCAN BE BY-PASSED EFFECT ON THIEVES (INCREASES DANGER)EFFECT ON THIEVES (INCREASES DANGER)

EQUIPMENT REMOVALEQUIPMENT REMOVAL LOCKING DEVICESLOCKING DEVICES

STEEL BAR (“THE CLUB”)STEEL BAR (“THE CLUB”) GEAR SHIFT LOCKING MECHANISM GEAR SHIFT LOCKING MECHANISM

DO NO LEAVE PROPERTY IN VIEWDO NO LEAVE PROPERTY IN VIEW

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.23.

ANTI-HIJACKING GUIDELINESANTI-HIJACKING GUIDELINES

YOU AND YOUR VEHICLE ARE THE TARGETSYOU AND YOUR VEHICLE ARE THE TARGETS KNOW LOCAL TECHNIQUESKNOW LOCAL TECHNIQUES AVOID TRAVEL AFTER DARKAVOID TRAVEL AFTER DARK BE ALERT NEAR OFFICE, RESIDENCE, TRAFFIC BE ALERT NEAR OFFICE, RESIDENCE, TRAFFIC

LIGHTS & STOP SIGNSLIGHTS & STOP SIGNS RED LIGHT - SLOW DOWN BEFORE GETTING TO RED LIGHT - SLOW DOWN BEFORE GETTING TO

LIGHTLIGHT NEVER SET A PATTERN (TIME OR ROUTE)NEVER SET A PATTERN (TIME OR ROUTE) AVOID TRAVELING ALONEAVOID TRAVELING ALONE TRAVEL WITH OTHER VEHICLESTRAVEL WITH OTHER VEHICLES

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.24.

ANTI-HIJACKING GUIDELINESANTI-HIJACKING GUIDELINES

LOCK DOORS & WINDOWS LOCK DOORS & WINDOWS KEEP VEHICLE IN GOOD OPERATING KEEP VEHICLE IN GOOD OPERATING

CONDITIONCONDITION DO NOT “TAIL GATE” - LEAVE SPACE DO NOT “TAIL GATE” - LEAVE SPACE

BETWEEN YOU AND OTHER VEHICLESBETWEEN YOU AND OTHER VEHICLES

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.25.

INDICATORSINDICATORS

VEHICLE WITH TWO/MORE OCCUPANTSVEHICLE WITH TWO/MORE OCCUPANTS FOLLOWING CLOSELYFOLLOWING CLOSELY ALONGSIDEALONGSIDE MAINTAINING SAME SPEEDMAINTAINING SAME SPEED

ANIMATED GESTURES OR CONVERSATION ANIMATED GESTURES OR CONVERSATION AMONG OCCUPANTSAMONG OCCUPANTS

VEHICLE TRAILING - NOT OVERTAKINGVEHICLE TRAILING - NOT OVERTAKING SUSPICIOUS PERSON LOITERING ALONG SUSPICIOUS PERSON LOITERING ALONG

ROADROAD

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.26.

INDICATORSINDICATORS

VEHICLE BUMPS OR RAMS YOUR VEHICLE BUMPS OR RAMS YOUR VEHICLEVEHICLE

HASTY BARRIER IN THE ROADHASTY BARRIER IN THE ROAD UNEXPECTED DETOURUNEXPECTED DETOUR

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.27.

ACTIONS DURING HIJACKINGACTIONS DURING HIJACKING

EVASIVE ACTION - JUDGMENT CALLEVASIVE ACTION - JUDGMENT CALL NO ESCAPE - STOPNO ESCAPE - STOP

DO NOT RESISTDO NOT RESIST KEEP HANDS IN VIEWKEEP HANDS IN VIEW NO SUDDEN MOVESNO SUDDEN MOVES

EXPLAIN WHAT YOU ARE DOINGEXPLAIN WHAT YOU ARE DOING CARE WHEN RELEASING SEAT BELTCARE WHEN RELEASING SEAT BELT

COMPLY WITH HIJACKER DEMANDSCOMPLY WITH HIJACKER DEMANDS

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.28.

ACTIONS DURING HIJACKINGACTIONS DURING HIJACKING

SURRENDER PERSONAL ITEMS SURRENDER PERSONAL ITEMS DO NOT LOOK AT HIJACKERDO NOT LOOK AT HIJACKER DO NOT PROVOKE HIJACKERDO NOT PROVOKE HIJACKER

NO ANGERNO ANGER NO RUDE REMARKSNO RUDE REMARKS

MAIN OBJECTIVE IS GET AWAY SAFELYMAIN OBJECTIVE IS GET AWAY SAFELY IMMEDIATELY REPORT INCIDENTIMMEDIATELY REPORT INCIDENT

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.29.

EVASIVE ACTIONEVASIVE ACTION

SPLIT SECOND DECISIONSPLIT SECOND DECISION MUST BE WILLING TOMUST BE WILLING TO

DAMAGE PROPERTYDAMAGE PROPERTY VIOLATE TRAFFIC LAWSVIOLATE TRAFFIC LAWS RISK INJURYRISK INJURY

ALWAYS WEAR SEAT BELTALWAYS WEAR SEAT BELT DO NOT FOLLOW CARS TOO CLOSELY - DO NOT FOLLOW CARS TOO CLOSELY -

LEAVE ROOM FOR MANOEUVERLEAVE ROOM FOR MANOEUVER

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.30.

REMEMBERREMEMBER ALWAYS THINK & PLAN AHEADALWAYS THINK & PLAN AHEAD IN HIGH RISK AREASIN HIGH RISK AREAS

REMAIN ALERTREMAIN ALERT BE OBSERVANTBE OBSERVANT DO NOT TALK TO PASSENGERSDO NOT TALK TO PASSENGERS

KNOW LOCATION OF SAFE AREASKNOW LOCATION OF SAFE AREAS KNOW LIMITS OF YOUR VEHICLEKNOW LIMITS OF YOUR VEHICLE KEEP GOING IF VEHICLE DAMAGEDKEEP GOING IF VEHICLE DAMAGED COPY OF VEHICLE DOCUMENTS IN SAFE PLACECOPY OF VEHICLE DOCUMENTS IN SAFE PLACE DO NOT STORE VALUABLES IN VEHICLEDO NOT STORE VALUABLES IN VEHICLE

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.31.

SURVIVALSURVIVAL

LOSTLOST ISOLATED - COMBAT OR WEATHERISOLATED - COMBAT OR WEATHER ACCIDENTACCIDENT ABANDONED - LEFT BEHINDABANDONED - LEFT BEHIND

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.32.

WHAT TO DO WHAT TO DO ?? DON’T PANIC - STAY CALMDON’T PANIC - STAY CALM ATTEMPT TO DETERMINE YOUR LOCATION AND ATTEMPT TO DETERMINE YOUR LOCATION AND

DIRECTION OF TRAVEL - COMPASS, MAP, GPS.DIRECTION OF TRAVEL - COMPASS, MAP, GPS. SHELTER YOURSELF:SHELTER YOURSELF:

OUT OF WINDOUT OF WIND INTO NATURAL SHELTERINTO NATURAL SHELTER COVERCOVER

EAT/DRINK - ENERGYEAT/DRINK - ENERGY ANALYZE SITUATION - DECIDE TO STAY OR MOVE ANALYZE SITUATION - DECIDE TO STAY OR MOVE

UNHCR/eCentre/InterWorks - Emergency Management Training

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Planning and PreparationPlanning and Preparation

PARAMOUNT !PARAMOUNT !

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.34.

WHAT TO DO IN AN AIRLINE WHAT TO DO IN AN AIRLINE HIJACKINGHIJACKING

a)a) Get rid of anything that you cannot explain or Get rid of anything that you cannot explain or which might offendwhich might offend

b)b) Try to remain calm and obey the hijackers;Try to remain calm and obey the hijackers;c)c) Have your passport protected with a leather Have your passport protected with a leather

passport case to make nationality less prominent;passport case to make nationality less prominent;d)d) If you are asked questions by the hijackers, If you are asked questions by the hijackers,

respond simply;respond simply;e)e) Do not resist the hijackers;Do not resist the hijackers;f)f) Appear uninterested as to what is going on Appear uninterested as to what is going on

around you. Sleep, read a bookaround you. Sleep, read a book

UNHCR/eCentre/InterWorks - Emergency Management Training 1.1.35.

g)g) If you speak the hijacker's language, do not If you speak the hijacker's language, do not make this fact known - acquire information by make this fact known - acquire information by listening to the hijacker's conversationlistening to the hijacker's conversation

h)h) Do not appear sullen or uncommunicative.Do not appear sullen or uncommunicative.i)i) Try to maintain your composure.Try to maintain your composure.j)j) Attempt to do exercises in your seat if Attempt to do exercises in your seat if

situation lastssituation lastsk)k) If rescue attempt, slide down, or get on the If rescue attempt, slide down, or get on the

floor. Cover your head and armsfloor. Cover your head and arms

WHAT TO DO IN AN AIRLINE WHAT TO DO IN AN AIRLINE HIJACKINGHIJACKING