uni college of business administration writing for business three simple rules jpec workshops...
TRANSCRIPT
UNI College of Business Administration
Writing for Business
Three Simple RulesJPEC Workshops
September 8, November 3
document structure three-part organization
context paragraph or section information paragraphs or sections recommended or requested action
purposeful structure task completion: step-by-step analytical: criteria-evaluation-decision problem solving: harm-cause-solution
One dollar to 14.99 is the average cost of long distance indicated by both Customers (46.2 percent) and Non-Customers (60.5%). The next highest amount spent on long distance by both segments was $15.00-29.99. Roughly 11 percent of Customers and Non-Customers pay $30.00-44.99.
problem areasOne dollar to 14.99 is the average cost of long distance indicated by both Customers (46.2 %) and Non-Customers (60.5 %). The next highest amount spent on long distance by both segments was $15.00-29.99. Roughly 11 percent of Customers and Non-Customers pay $30.00-44.99.
If the average is $1-14.99, when do they spend the higher amount? What do the percentages refer to?
The largest percentage of bothThe largest percentage of both Customers (46.2 percent) and Non-Customers (60.5 percent) reported paying $1 to $14.99 for long distance services. Approximately 26% of Customers and 16% of Non-Customers pay $15.00-29.99. An additional 11 percent of Customers and 10.5% of Non-Customers pay $30.00-44.99, and only 9.9% of Customers and 7.9% of Non-Customers pay more than $45.00 per month for their long distance services. On the other end of the spectrum, 6.6 percent of Customers and 5.3% on Non-Customers do not make any long distance calls.
Martha Stewart’s Personal Touch My plan is to reach a wide diversity of people from infants
to elders. I feel my plan is unique because what I am going to do is be personal with my clients; being personal with people makes them feel good about what I do and for me to make them feel good about what they like and the way they feel and look. This includes sewing, floral arrangements, decorating, coordinating events, crafts, monogramming, consulting and personalizing cards. I want to add Love to everything I touch. My reason to base out of my home is because of my asthma and in order to get that personal touch, it also gives people a pleasant surrounding and lets them relax. My motto is, “If it’s not a Personal Touch, it’s not Martha Stewart”. All that is my business name, from the many things that I do and the many people that I serve. It’s like Meals on Wheels. You call me and I'll be there.
Martha Stewart’s Personal Touch My plan is to reach a wide range of people from infants to
elders. I feel my plan is unique becauseI feel my plan is unique because whatwhat I am going to do isdo is be personal with my clients; being personal with people makes them feel good about what I do, and I want to make them feel good about what they like and the way they feel and look. This includes sewing, floral arrangements, decorating, coordinating events, crafts, monogramming, consulting and personalizing cards. I want to add Love to everything I touch. My reason to base out of my home is because of my asthma and in orderbecause of my asthma and in order to get that personal touch, it also gives people a pleasant surrounding and lets them relax. My motto is, “If it’s not a Personal Touch, it’s not Martha Stewart”. All that is in my All that is in my business namebusiness name, from the many things that I do and the many people that I serve. It’s like Meals on Wheels. You call me and I'll be there.
Martha Stewart’s Personal Touch My plan is to reach a wide range of people from infants to
elders. I am going to be personal with my clients; being personal
with people makes them feel good about what I do, and I want to make them feel good about what they like and the way they feel and look.
This includes sewing, floral arrangements, decorating, coordinating events, crafts, monogramming, consulting and personalizing cards. I want to add Love to everything I touch.
My reason to base out of my home is to get that personal touch, it also gives people a pleasant surrounding and lets them relax. My motto is, “If it’s not a Personal Touch, it’s not Martha Stewart”
, from the many things that I do and the many people that I serve. It’s like Meals on Wheels. You call me and I'll be there.
Martha Stewart’s Personal Touch My plan is to reach a wide range of people from infants to
elders. , from the many things that I do and the many people that I serve. It’s like Meals on Wheels. You call me and I'll be there.
I am going to be personal with my clients; being personal with people makes them feel good about what I do, and I want to make them feel good about what they like and the way they feel and look. My reason to base out of my home is to get that personal touch, it also gives people a pleasant surrounding and lets them relax. My motto is, “If it’s not a Personal Touch, it’s not Martha Stewart”
This includes sewing, floral arrangements, decorating, coordinating events, crafts, monogramming, consulting and personalizing cards. I want to add Love to everything I touch.
Martha Stewart’s Personal TouchMy plan is to serve a wide range of people from infants to elders like Meals on Wheels. You call me and I'll be there. I am going to be personal with my clients, which makes people feel good about what I do. I want to make them feel good about what they like and the way they feel and look. Working out of my home gives that personal touch, giving people a pleasant surrounding and lets them relax. My motto is, “If it’s not a Personal Touch, it’s not Martha Stewart.” I want to add Love to everything I touch, which includes sewing, floral arrangements, decorating, coordinating events, crafts, monogramming, consulting and personalizing cards.
parallelism: using the same kind of word, phrase, clause or sentence to express related concepts.
Orientation sessions accomplish four useful goals for trainees. First, they introduce trainees to key personnel in accounting, data processing, maintenance, and security. Second, they give trainees experience logging into the database system, selecting appropriate menus, editing core documents, and getting off the system. Third, they explain to trainees the company policies affecting the way supplies are ordered, used, and stored. Fourth, they help trainees understand their responsibilities in such sensitive areas as computer security and use.
parallelism: using the same kind of word, phrase, clause or sentence to express related concepts.
Orientation sessions accomplish four useful goals for trainees. FirstFirst, they introduce trainees to key personnel in accounting, data processing, maintenance, and security. SecondSecond, they give trainees experience logging into the database system, selecting appropriate menus, editing core documents, and getting off the system. ThirdThird, they explain to trainees the company policies affecting the way supplies are ordered, used, and stored. FourthFourth, they help trainees understand their responsibilities in such sensitive areas as computer security and use.
parallelism: using the same kind of word, phrase, clause or sentence to express related concepts.
Orientation sessions accomplish four useful goals for trainees. FirstFirst, theythey introduceintroduce trainees to key personnel in accounting, data processing, maintenance, and security. SecondSecond, theythey givegive trainees experience logging into the database system, selecting appropriate menus, editing core documents, and getting off the system. ThirdThird, theythey explainexplain to trainees the company policies affecting the way supplies are ordered, used, and stored. FourthFourth, theythey helphelp trainees understand their responsibilities in such sensitive areas as computer security and use.
parallelism: using the same kind of word, phrase, clause or sentence to express related concepts.
Orientation sessions accomplish four useful goals for trainees. FirstFirst, theythey introduceintroduce trainees to key personnel in
accounting, data processing, maintenance, andsecurity.
SecondSecond, theythey givegive trainees experience logging into the database system, selecting appropriate menus, editing core documents, and getting off the system.
ThirdThird, theythey explainexplain to trainees the company policies affecting the way supplies are
ordered,used, andstored.
FourthFourth, theythey helphelp trainees understand their responsibilities in such sensitive areas as
computer security and use.
Direct = Subject + verb + object By making this decision, we will have
gained customer loyalty. Making this decision will gain customer Making this decision will gain customer
loyalty.loyalty. On the basis of the data, the team
might ask whether we can expect success.
The data suggests the team might not The data suggests the team might not achieve success.achieve success.
I feel that we should go ahead with this project.
The reason we are recommending this product is because focus groups have loved it.
There are three key principles of email that are used in this organization.
parallelism: using the same kind of word, phrase, clause or sentence to express related concepts.
Orientation sessions accomplish four useful goals for trainees. FirstFirst, theythey introduceintroduce trainees to key personnel in
accounting, data processing, maintenance, andsecurity.
SecondSecond, theythey givegive trainees experience logging into the database system, selecting appropriate menus, editing core documents, and getting off the system.
ThirdThird, theythey explainexplain to trainees the company policies affecting the way supplies are
ordered,used, andstored.
FourthFourth, theythey helphelp trainees understand their responsibilities in such sensitive areas as
computer security and use.
WORD CHOICELet me know if you want to go to the
movie this weekend.
What a jerk! I thought we had a date and she never
even called to say we weren’t going to the
movies!
Let me know whether you want to go to the movie this weekend.
GRAMMARThe team members turned in their time card.
What do you mean we’re sharing a pay
check this week?
The team members turned in their time cards.
PUNCTUATIONThe second shift employees, who have been
laid off, are to report immediately to HR.
Who, me???
The second shift employees who have been laid off are to report immediately to HR.
complete information specific, concrete facts sources, citations, references titles, subtitles and tables
When asked to explain why their company does not offer management/professional training programs, budget and company size were two large factors. Although a few participants are taking steps toward implementing non-technical training programs.
problem areasWhen asked to explain why theirtheir company does not offer management/professional training programs, budget and company size were two large factorswere two large factors. AlthoughAlthough a few participants are taking steps toward implementing non-technical training programs.
How did these get to be “factors”. What is a
“factor”? Large compared to what else? How do we know they
are factors?Although….? What happened anyway?
Whose company?
When asked to explain why their company does not offer management/professional training programs, HR staff reportedHR staff reported budget and company size as the two most common factors. HoweverHowever, a few survey participants are taking steps toward implementing non-technical training programs.
Slightly over 43 percent of respondents stated that training was included as part of performance appraisals. While nearly 37 percent reported that no training is required, but it is highly encouraged. No respondents…
problem areasSlightly over 43 percent of respondents stated that training was included as part of performance appraisals. While nearly 37 percent reported that no training is required, but it is highly encouraged. No respondents…
What happened to these 20%?
Which is it? Which is it?
Slightly over 43 percent of respondents stated that training was included as part of performance appraisals, and an additional and an additional 20% stated that training is required with no 20% stated that training is required with no ties to evaluation or promotionties to evaluation or promotion. . Furthermore,Furthermore, nearly 37 percent reported that no training is required, butbut it is highly encouraged. No respondents indicated that training was required for a promotion, nor did they state that no training was required at their company
Topic Vague words Generic words
Specific words
Who? Management the regional manager
Jim Mitchell
does What? review evaluate performance
verify that discount classification criteria have been met
by When? soon annually every January
Where? at a convenient location
at the office in Jim Mitchell’s office
How much? the proper amount
published minimums
sales of at least $4K
How many? some the agreed amount
five
complete information specific, concrete facts sources, citations, references titles, subtitles and tables
complete information specific, concrete facts sources, citations, references titles, subtitles and tables
causal linkstherefore, so, because, since…. We will be heading to the movies, since Joanna arrived before noon. Because the windows are dirty, my roommates need to take more responsibility. The area boasts a large college population, so sales in cell phones will be brisk.
The area boasts a large college population. Based on our finding that 80% of all college students have phones, we can predict that cell phone sales will be brisk.
derived conclusionswe thus recommend…. The data shows two thirds of the students lack math skills, so we recommend additional math classes. My two roommates are messy, so I am recommending a maid service. I only make the same as Bill, so I’m recommending you give me a raise.
I only make the same as Bill, who does only the background research while I do all the analysis and writing. Therefore, I’m recommending you give me a raise.
analogies and explanationslike, much as, similarly…. Just as sales on the Hill have increased over the past four years, our business prospects are excellent. Like internet customers everywhere, Cedar Valley residents will flock to our website. Of current customers, 63% were satisfied. Similarly, 68% of non-customers were somewhat dissatisfied with
the service.
Of current customers, 63% were satisfied. A similar proportion of non-customers reported a dissatisfaction with the service.
Martha Stewart’s Personal TouchMy plan is to serve a wide range of people from infants to elders like Meals on Wheels. You call me and I'll be there. I am going to be personal with my clients, which makes people feel good about what I do. I want to make them feel good about what they like and the way they feel and look. Working out of my home gives that personal touch, giving people a pleasant surrounding and lets them relax. My motto is, “If it’s not a Personal Touch, it’s not Martha Stewart.” I want to add Love to everything I touch, which includes sewing, floral arrangements, decorating, coordinating events, crafts, monogramming, consulting and personalizing cards.
Martha Stewart’s Personal TouchMy plan is to serve a wide range of people from infants to elders like Meals on Wheels. You call me and I'll be there. I am going to be personalpersonal with my clients, which makes people feel good about what I do. I want to make them feel good about what they like and the way they feel and look. Working out of my home gives that personalpersonal touch, giving people a pleasant surrounding and lets them relax. My motto is, “If it’s not a PersonalPersonal Touch, it’s not Martha Stewart.” I want to add Love to everything I touch, which includes sewing, floral arrangements, decorating, coordinating events, crafts, monogramming, consulting and personalizing cards.
They wished to purchase draperies that were blue in color.
Every manager is asked to plan ahead for the summer’s production.
We will ask every department to purchase only the basic essentials.
Production will resume again in July. The meeting will be kept brief in duration. The department heads have been asked to
cooperate together in this project.
active voice All distributors sales totals will be
reviewed. Management will be the reviewers.
Management will review distributors’ sales totals.
Meetings were held last week. Teams involved included marketing, sales and accounting.
Marketing, sales and accounting teams held meetings last week.
passive voice Mistakes have been made.
Layoffs will be announced.
The marketing statistics will be available next week.
Weak sales are the result of seasonal variations and purchasing miscalculations.
A meeting could be held to resolve these issues.
Mistakes have beenhave been made.
Layoffs will bewill be announced.
The marketing statistics will bewill be available next week.
Weak sales are are the result of seasonal variations and purchasing miscalculations.
A meeting could becould be held to resolve these issues.
adjectives and adverbs The committee seldom considered grievances of a controversial natureof a controversial nature.. The committee seldom considered controversialcontroversial grievances.
The skids were stacked in an unsafe mannerin an unsafe manner. The skids were stacked unsafelyunsafely.
All letters that contain information about proof of purchasethat contain information about proof of purchase must be forwarded to the assistant in charge of marketing. All proof-of-purchase lettersproof-of-purchase letters must be forwarded to the marketing assistant.
UNI College of Business Administration
Business Communication Program
Dale Cyphert, Ph.D.www.cba.uni.edu/buscomm
Curris 263AIM: DrCyphert