unified communications
TRANSCRIPT
Unified Communications
Presented by,Sarah Deori
Utkarsh VermaVandan Joshi
Vijay Deep ShuklaChineah Rowin
87% of workers work outside their headquarters building
Globalization
Increased Mobility
78% of CEOs say their companies are going global to find new customers
Changing WorkforceTalent shortages, ageism, and culture clash among them will force employers to rethink
acquiring and managing talent.
CXO Impact24% Global region companies expecting senior management
would receive significant benefits form UC
Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demanding
Tag!~60% of enterprise phone calls go to voicemail,
driving additional phone calls, emails, IM, etc…..
Process Inefficiencies93% organizations missed deadlines
resulting in loss revenue to competitors
Customer Facing Impact43% of Global region firms expect biggest impact on
sales & cust. service personnel
Communication ChaosAverage information worker gets >50
messages/day in up to 7 different places
What Is Unified Communications?
• Instant messaging• Presence information• IP telephony• Video conferencing• Call control • Speech control
How its different from unified messaging.
• Unified communications refers to both real-time and non-real time delivery of communications based on the preferred method and location of the recipient
• Unified messaging systems picks messages from several sources (such as email, voice mail and faxes), but holds those messages only for retrieval at a later time.
Vision For Unified CommunicationsIncreased productivity through communications convergence
Streamline Communications
for End-Users
Increase Operational
Efficiency
Provide Built-in Protection
Build a Future-Ready
Foundation on Software
InstantMessaging
Application Integration
Team Workspaces
Identity & Presence
Across Networks
Across Devices
E-MailCalendaring
Conferencing
VoIP
Business Process Integration
Served
Users Under Serve
dUsers
Un-Serve
dUsers
• Business process integration• Allows an individual to send a message on one
medium and receive on another• Main focus of Unified Communications is to
reduce communication response time
Unicast Multicast
Components• Multiple modes of business communications can be seamlessly
integrated• A solution which consists of various elements
– call control – Multi mode communications– Presence– instant messaging– unified messaging– speech access and personal assistant– conferencing – collaboration tools– Mobility– business process integration
Business benefits
• Streamline information delivery • Ensure ease of use• Faster interaction and service-delivery• More direct collaboration between co-workers
and with suppliers and clients
Who is it for
• Unified communications is very useful for knowledge workers
• Information workers• Service workers • Facilitates always-available style of
communication• Can be tailored to each person’s specific job or
to a particular section of a company
Thank You