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1 UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING Powering Enterprise Communications Sanjay Diwan, Director - Sales NICT 2010 AGARTALA Enabling the Northeast ICT for Sustainable Development

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Powering Enterprise Communications. NICT 2010 AGARTALA Enabling the Northeast ICT for Sustainable Development. Sanjay Diwan, Director - Sales. UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING. Next Generation Solutions For Government. PSUs. Healthcare. Education - PowerPoint PPT Presentation

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Page 1: UNIFIED COMMUNICATIONS           | CONTACT CENTERS  | NETWORKING

1UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING

Powering Enterprise Communications

Sanjay Diwan, Director - Sales

NICT 2010 AGARTALAEnabling the Northeast

ICT for Sustainable Development

Page 2: UNIFIED COMMUNICATIONS           | CONTACT CENTERS  | NETWORKING

UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING

Next Generation SolutionsFor

Government. PSUs. Healthcare. Education

Leveraging Intelligent Communications to Connect with Citizens/ People/Students & Stakeholders

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Enabling Northeast – Key AGC Projects

• Government – North East Council, Meghalaya Secretariat

• Power – NEEPCO

• Education – IIT, NEHU, Tezpur University, RIMS Imphal

• Research – RRL, Jorhat

• PSUs – Indian Oil, Oil India, NRL, ONGC

• Defence - Army & Airforce

• Others – SBI (Banking), Call Centers (BSNL, Outsourced for Aircel, Reliance)

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4UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING

Solutions for eGovernance

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Accessibility

Elected Representative Government Officials

Efficiency

Good Governance

GOOD GOVERNANCE

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6

SDCs & SWANs Secured Voice, Video & Data Convergence

Block/Taluka

State capital-SHQ

Horizontal Offices

District HQs1 N

Subdivision HQs1

1 N N1

N

Horizontal Offices

State Data Center

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7

eDistrict … ePanchayat

Citizen Service Centeritizen Service Center

Internet MailE-Mail KioskskCounter Call Center

Efficient PublicServices

Promotion ofLocal Enterprises

Promotion ofEnabling environment

e-Health

e-Learning

e-Governance

Entertainment

Tele-Medicine

e-Content

e-Commerce

Other services

Poorer PopulationLess livelihood security

eDistrict

Migration

Higher EmploymentIn Primary sector

Higher Unemployment

Small /marginal farms

Lower incomes/Lower opportunity

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8

eCourts

Page 9: UNIFIED COMMUNICATIONS           | CONTACT CENTERS  | NETWORKING

Next Generation ‘Dial 100’ Solutions for Security

E-mail SMSInstant ChatVoice over Internet

Multi-media Content

DIAL 100 PUBLIC SAFETY CENTER

Page 10: UNIFIED COMMUNICATIONS           | CONTACT CENTERS  | NETWORKING

IP

Surveillance Solutions

Edge Devices

Cellular

IP Camera

MegapixelCamera

AnalogCamera

LPR

PeopleCounting

IntrusionDetection

VehicleDetection

AbandonedObject

AbnormalBehavior

Video Analytics

Remote Viewing/Mobile

PDA Web Viewer

Control Room ManagementVideo Wall

Video Storage GIS 3D Investigation

EventManagement

3DWorkstation

OperatorWorkstation

Page 11: UNIFIED COMMUNICATIONS           | CONTACT CENTERS  | NETWORKING

Crisis Management - Voice Collaboration

Communication hierarchy and delay at every level impacts the response time

BLAST DIAL-OUT &

AUDIO CONFERENCE

Sub-InspectorConstable

DIG IG

DGP

Inspector

SP

ASP / DSP

Inspector IG

SP

D DELAY

D

D

D

D

D

D

D

D

D

D

AGCSOLUTION

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Multi-party Video Conferencing for quicker evaluation, planning and execution

Video Collaboration

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13UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING

Solutions for Public Health

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Virtual OPD

Physician

Eye Specialist

Gynecologist

Psychologist

Center-1

Center-3

Center-2

Request

ManageQueue

Queue

Conduct Consultation Session

PC

Internet

PC

PC

PC

Internet

PC

AGC’s Solution to Health for All

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16UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING

Solutions for Higher Education

Page 16: UNIFIED COMMUNICATIONS           | CONTACT CENTERS  | NETWORKING

Digital Campus Network Solutions

Page 17: UNIFIED COMMUNICATIONS           | CONTACT CENTERS  | NETWORKING

LAN

RMX- 2000

CMA

Professor at Residence/

Office

Student in Hostel

VBP

WAN

Student from outside

Distance eLearning Video & Web Collaboration over LAN & WAN

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Summary

• AGC Networks a “Solution Integrator” with Best of Breeds of Global Networking Products

• Committed to Life Cycle Support to our customers

• Wide Area & Local Area Networks (WAN & LAN)

• Video with Automated Board/ Meeting Room

• Solutions to support eGov, Tele-medicine, Education & PSUs

• Ready for “Blueprint to Powered Secure Networks”

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20UNIFIED COMMUNICATIONS | CONTACT CENTERS | NETWORKING