April 13, 2023

Bilal Thakur | Sales Executive

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Communications Today

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Future of Communications

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Credit Agricole

“With the pilot, we’ve saved about 200,000 Euros in a few months… We’re aiming at two or three million Euros in savings … and the return on investment is going to be in less than one year”

Xavier Malherbet

Vice Executive ManagerCrédit Agricole S.A., Champagne Bourgogne

Where is the Economy Headed?

August 2009

March 2008 Future

1400

600

Source: MSN Money

What Decisions Are Smart Given Range of Possible Outcomes?

>>

Where’s the S&P 500 Headed?

“Short Recession”

“Reset”

“Prolonged Recession”

What we've learned from History:

Smart Decisions in Extraordinary Times

Control operational costs

Position for rebound

Avoid unnecessary capital expenses

>>

The Business Impact of Unified Communications

How Your Company Can Survive and Thrive TodayDecreasing CostsBy reducing travel, communications and IT costs

Improving Business Outcomes

By maximizing individual productivity and fostering team collaboration

>>

Reduce Travel Expenses

Reduce Telephony and Audio Conferencing Charges

Lower Real Estate and Facility Costs

Lower Messaging and Voice Mail Costs

Reduce Cost of Communications Systems

Decreasing CostsUnified Communications Brings Immediate Cost Savings

Note: See the Achieving Costs and Resource Savings with Unified Communications White Paper for details.

>>

Saving up to

40%

Saving up to

40%

Saving up to

40%

Saving up to

40%

Saving up to

50%

Improve End-User and Team Productivity

Complete Projects Faster

Shorten Sales Cycle

Attract and Retain Customers

>>

Improving Business OutcomesGain Competitive Advantage with Unified Communications

Resolve Customer Issues Faster

Up to 10%

Up to 20%

Up to 20%

Up to 30 min/day

Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the “Total Economic Impact™ of Microsoft Unified Communications” white paper issued by Forrester Research.

Microsoft IT used the Forrester’s business value framework to measure overall impact of UC deployment at Microsoft:

o E-mail, instant messaging, presence and conferencing: 150,000 users

o Voice: 40,000 users o Unified Messaging: 75,000 users

Reduced Costs

Reduced Audio Conf Costs 50% reduction ($3 million)

Reduced IT Infrastructure Costs $20 reduction/office move ($1.7 million)

Reduced Travel Costs 10% reduction in trips/employee ($93 million)

Improved Business Outcomes

Improved User Productivity 28 min saved/day/employee ($86 million)

Shorten Sales Cycle 6.5% increase in proposals ($11 million)

Reduced Carbon Emission 100 million miles in avoided air travel (17,000 metric tons)

Microsoft Internal DeploymentUC generating an ROI of 240%, saving >$212 million annually

>>

As of January 2009 | http://technet.microsoft.com/en-us/library/cc982178.aspx

Microsoft Unified CommunicationsIncreased productivity through communications convergence

Streamline Communications

Amplify Protection and Control

Provide Unified and Extensible

Platform

Across Devices PC, Mobile, Web

Increase Efficiency, and

Flexibility

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Streamline Communications

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Click to communicate from within Office applications

Enable “Anywhere Access” communications

Enhance collaboration with unified conferencing

Click to Communicate from OfficeView presence within OutlookEscalate to voice and video chatReply to email with instant instant messagingShare your desktop with a single click

Enable Anywhere AccessAccess messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar

interface

PC WebMobile

Communicate From Familiar ApplicationsSee presence in an e-mailSee the presence of all your contactsSet your presenceChoose how you want to communicate with your contactsSee IM conversations in progressHave a conversation

Bringing conferencing to everyone

“R2”

Office Communicatior 2007 & Webcam

Existing Conferencing Room with AV capability

Whatever you Choose Wherever you are As much as you like

Telepresence and room systems

Inside your organization

Outside the firewall

Web conferencing

Audio conferencing

Customer/partners

Mobile workforce

Video conferencing

• Tele-presence systems• Extending AV enabled

rooms• Desktop with webcam

Remote workers

Amplify Protection and Control

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Achieve and maintain compliance

Safeguard sensitive information

Reduce the risk of malware and spam

Help Achieve and Maintain Compliance

New User-Friendly Search

Easily Refine and Target Search

Empower Compliance Officers with Multi-Mailbox Search

Protect sensitive data from accidental distribution

Create custom MailTips to prompt policy reminders

Apply multiple alerts

Help Safeguard Sensitive InformationKeep information confidential with encryptionPrevent policy infractions with MailTips

Apply RMS policies automatically using Transport Rules

Apply Do Not Forward, Internet Confidential or official RMS template

RMS protection is also applied to Office attachments

RMS protection can be triggered based on sender, DL, or keywords

Help Reduce Risk of Malware and SpamProtect against threats with Exchange Hosted Services

Efficient, Flexible, and Reliable

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Simplify management and improve administrator productivity

Provide professional-grade reliability, availability and scalability

Maximize IT resources with Software + Services

Simplify ManagementEmpower employee self-service with Exchange Control Panel

Track the status of sent messages

Create and manage distribution groups

Manage unified communications from a single interface

Reliability, Availability, Scalability Manage availability with Exchange Management Console

Select a database

View locations and status of replicated copies

Take action (add copies, change master, etc)

1

2

3

Hosted ServiceOn-Premise

Maximize IT resources w/ S+S Connected business and optimized IT

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Control and ownership Customization

Rapid scalability Advanced manageability

Interoperable and Extensible Platform

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Integrate and extend upon existing investments

Extend communications into business processes

Build on Existing InvestmentsBuild on existing Microsoft investments

Office applications

SharePoint

Build on legacy conferencing and voice investments

Conferencing Integration

Telephony Integration

Office Communicatio

ns Server

Exchange Server

Active Directory

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Case study: Schlumberger

“We've had this vision of collaboration for 10 years but it's only now with…Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology.”

Eric Schoen

Chief Software Architect - Schlumberger

Microsoft is in the Leaders Quadrant

The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.

SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

Gartner Magic Quadrant for Unified Communications, 2009

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Unified Communications RoadmapFrequent releases add value to Software Assurance

20102009

Increased geographical availability

Three Phases to Rolling Out UC

1 2 3

Deploy Unified Conferencing

Consolidate voicemail and 3rd party solutions

Deploy Enterprise Voice

Deploy E-mail, Presence & Instant Messaging

Getting Started Try Microsoft’s Unified Communications Technologies

Measure the cost savings and productivity gains of implementing Microsoft Unified Communications for your organization

On premise or in the cloud

>> Sign up for a Business Value

Assessment

Try Microsoft Unified Communications

http://www.microsoft.com/uc/trials.mspx

© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix Slides

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Case study: Royal Dutch Shell

“Certainly we realized cost savings, but the ultimate value is greater flexibility for our user community with the improved working environment.”

Johan Krebbers

Group IT Architect, Royal Dutch Shell

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Case study: Intel

“As we scale out the deployment, we expect to save 20 percent or more from our audio conferencing expense. When you conduct a million minutes a day, that is significant”

Donald Clark

Technical Services Manager, Intel

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Case study: Dassault Aviation

“With presence awareness, we’re more likely to contact the right person immediately, saving time,”

Matthieu Willm

IT Project Team Leader, Dassault Aviation

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Case study: Siemens

“A $3,500 per month communications cost went down to $650 per month,” says Minnick. “On average, we expect conferencing costs could decrease by 50 percent.”

John Minnick

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Case study: British Telecom

“From a business perspective, this product reduces the amount of money spent on audio and video conferencing charges, and it also makes video conferencing more accessible for a broader user base in the organization,”

Mark Summerson

Head of Sales - BT Global Services

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Case study: Volvo

“Air travel alone calculations indicate that more than 900 metric tons of CO2 are saved every month. Users who are able to avoid driving to meetings deliver additional environmental benefits.”

Niklas Gustavsson

>>

Total Economic Impact of UCForrester Study Shows >500% ROI in 3 Years

The study shows the following benefits for a 4,000 employee organization over a 3 year period:

Benefit ResultPay-back Period 2 months

Improved Productivity 13 min saved/day/employee ($20 million)

Saved Travel Costs 23% reduction ($15 million)

Reduced Time to Complete Projects

10% reduction ($15 million)

Shortened Sales Cycle 20% time saved ($5 million)

Reduced Dial-in Conferencing 50% reduction ($0.6 million)

Reduced Telephony Charges 40% reduction ($1.2 million)

Source: Forrester, 2007

>>

Reducing Costs with UCSavings Category Microsoft UC Focus Savings Potential

Reduce Out of Pocket Expenses

Reduce Travel Expenses Unified Conferencing $913/Employee/YearReduce Conferencing Service Costs Unified Conferencing $1000/Employee/Year

Telephone and Cell Phone Reduce Bills UC Desktop & Mobile Devices $744/Employee/YearReduce Facility Costs Flex Work, Anywhere Access $6000/Employee/Year

Optimize Communications Infrastructure

Consolidate Communication Systems UC & System Consolidation $400/Employee/Year

Consolidate Messaging/Fax Systems Exchange 2007 Capabilities $300/Employee/Year

Consolidate Application Packages Consolidated UC Solutions $100/Employee/YearOptimize Software Licensing E-CAL Suite Pricing $120/Employee/Year

Leverage Human Capital

Improve Staff Efficiency UC Productivity Gains $2000/Employee/YearStreamline Workgroup Projects UC Collaboration Tools $17,500/Project HC/Year

Simplify Governance and Compliance UC Enhancements and Tools $92/Employee/Year

Microsoft’s UC Solution Can Allow Organizations to Save Over $11,669/Employee/Year

Source: UniComm Consulting, March 2009

“This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations”

Achieving Cost and Resource Savings with UC - UniComm

“Enterprises looking into UC, […], should understand the Microsoft portfolio because it represents a new paradigm for communication by a market leader.

Unified Communications Magic Quadrat 2008 - Gartner

“Investment in unified communications can often be justified solely on the reduction of telecommunication and travel expenses”… “However, an order of magnitude more value comes not just from the unification of communication mediums but also from the integration of information from enterprise applications”

Accelerating Decisions While Lowering Costs - IDC