unified telecom

Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: [email protected] www.unifiedtelecom.eu

UnifiedTelecom


Copyright©UnifiedTelecom2009Allrightsreserved.Theinformationinthisdocumentissubjecttochangewithoutnotice.Thestatements,configurations,technicaldata,andrecommendationsinthisdocumentarebelievedtobeaccurateandreliable,butarepresentedwithoutexpressorimpliedwarranty.Usersmusttakefullresponsibilityfortheirapplicationsofanyproductsspecifiedinthisdocument.TheinformationinthisdocumentisproprietarytoUnifiedTelecom.UnifiedTelecom,UnifiedTelecomlogo,andtheGlobemarkaretrademarksofUnifiedTelecom.Allothertrademarksandregisteredtrademarksarethepropertyoftheirrespectiveowners.


CompanyProfile

UnifiedTelecomenablesmobile,fixedandcomputerizedcommunicationsoverexistingnetworkswithlimitedupfrontinvestments.

TheCompany’sendtoendenvironmentopenstelecomnetworkstosmallandmediumcompaniesandorganizationsthatgenerateanewvalue‐chainlikehosters,Internetserviceproviders,integrators,socialandbusinesscommunities,networkintegratorsandsoftwaredevelopers.

Foundedin2009,theCompanyhasmorethandecadesofexperienceinenvironmentinstallationandmanagementservingmillionsofusersinmultiplecountries.UnifiedTelecomisaprivatelyheldcompanywithhead‐officeinBelgium

LeadershipUnifiedTelecom’steamiscomprisedofseasonedindustryexpertsinfixedandmobiletelecommunications,ITandunifiedcommunications.TimDeGeyter isanexpertinSalesandMarketingwithworld

wideexperienceintelecomsJanYskout isantechnicaloperationalsavvywithgreatknowledgein

ITsecuritywithgreatprojectmanagementskillsWouterAvondstondt isaninternationalwellknownsecurityandIT

expertPaulDepreeuw isthecompaniesfinancial,accountingand

consolidationguidanceKoenSteenkiste isabusinessdevelopmentscholarwithyearsof

Internationalstartupexperienceinfixed,mobileandInternetTelephonystartups


Concept

A company providing a cloud of telecommunications software capabilities andcustomized support that allows our partners to enable mobile , fixed and computercommunicationsoverthestandardinternetwithoutinvestment.

With a carrier grade soft‐switch we allow you to offer a wide range of commercialtelephonyservicestoyourcustomers,suchas:

Fullfeatured,multi‐tenanthostedPBX WirelessVoIPSolutions InternetTelephonyServices FixedandMobileNumbersworldwide Toll‐freeandnumbertranslationservices Terminationcapability.It provides integrated end user and telephone management, pre‐paid and post‐paidbilling,invoicing,resellersandaffiliates,andawiderangeoftelephonyfeatures.

Theenvironmentiscompatiblewithmostmoderntelephonesystems,includingallcommonSIPtelephones,allcommonSIPandIAXPBXs,traditionalPBXsandPSTNproviderssupportingPrimaryRateISDNoverE1,andmanyothers.ItistheanswerforapureVoIP,apuretraditionaltelephony,orahybridworld,makingitidealfortransitioninglegacyPBXtoVoIP.TherearemanyotherproductsavailabletoprovidePBXfeatures,multiplelevelsofreseller,pre‐paidbilling,post‐paidbillingandinvoicing,etc,butweprovidealloftheseinasingleintegratedenvironmentcombinedwithayearsofbusinessandtechnicalexperience.ButUnifiedTelecomenablesmorethenjustthetechnicalpartofitspartnersbusiness.Aswehavebeentakingourownmedicinewearecapableofsupportingourpartnersbusinessplan,detectandsetupofthedistributionchannels,salesapproach….ValidinformationandprovensalesmodelsforSmallandMediumBusinessoffering,hostedofferingandend2endsolutionsforfixedandmobileendpointsaremadeavailableforourpartnersandcustomizedwhenappropriate.


TheUnifiedTelecomCloud

Asafoundationtosupportourcloud,aclusterissuitable,withmultipledatabasesandweb machines, Asterisk machines, andOpenSIPS machines, and Test and stagingserver.

This cluster has full redundancy and any single machine can crash with only a fewseconds outage. This system can also be easily expanded; typically the Asteriskmachines will run out of capacity first, and more can be added on the fly withoutaffectingservice.


FeaturesList

Marketingandbillingfeatures:

Integrated pre‐paid, post‐paid, and external application billing of calls in and out,numbers,telephonelines,etc.

Resellers and Customers, cannot see which other customers are on the system, or

evenwhether theirparent reseller is the systemownerornot.Thismakes thesystemtrulymulti‐tenant.

Theresellerscansettheirownpricesforoutboundcalls, numbers,telephonelines,etc.Eachresellercandefineasmultiplerateplans,andassign differentcustomersdifferentplans.Thesystemownercreatesgroupsofdestinationpatternsand

resellerssethowmuchmarkuptheywishtochargetheircustomers.Callpricescanhavestartandenddatesaswellaspriorities.Thisallowsfuturepricestobeloadedinadvance.


Rateplanscaninheritpricingfromotherrateplans,allowing fine‐grainedcontrolofpricingfordifferentcustomers withoutneedingtoworkwithlargedatasets.ConnectiontoPSTNcarrierswithdifferentcarrierstodifferent

destinations. Each carrier can have prices set in any currency for eachdestination,andautomaticleastcostroutingcanchoosethecheapestcarrierforeachdestination.Pricescanimportedandexportedfrom/toaspreadsheet.

Routing tocarrierscanbeconfiguredper rateplan,allowinghigherquality routes forpremiumcustomers.Automatic failover and load balancing between carriers can be easily configured. Callcompletionstatisticsaregatheredforeachdestinationforeachcarrier.Invoicescreationforeachcustomer.Invoicescanbeemailedautomatically.Invoicescanbereviewed,edited,andapprovedwithinthewebinterfacebeforebeingsent.Search and download functionality invoices on the web interface, andmanagewhichinvoicesarepaid,due,oroverdue.Choiceofwhichcurrencytheirinvoicesappearin.PDFinvoicescanbedownloadedasasinglefileforbatchprinting. The full PBX interface, a simplified multi‐line residential interface, or a simplifiedinterfacecanbemadeavailable.Administerprices,numbers,resellers,etc,ontheweb.Pricescanbeinanycurrency,andthe system will do conversions automatically. The web supports SSL (requires thirdpartycertificate).The web interface can be re‐branded to your own design on a per rate plan basis,allowingmultiplebrandingswithinthesameinstallation.Themaximumnumberofeach featurecanbesetpercustomer,andanumberofeachfeaturecanbeincluded.Limitationtoacertainnumberofconcurrentcallsissupported.Thiscanbesetforeachindividualcustomer,andforinbound,outbound,andtotalcalls.When customers reach their limit, additional calls can either be refused or can beallowedatadditionalcost.Rate plans can optionally include a number ofminutes permonth.Onceusedup, callpricesreverttonormal.Minutescalloptionrolloverforonemonth.Whichdestinations


use the included minutes can be configured on the web interface, and different rateplanscanusedifferentsetsofdestinations.Create products for customers to purchase. Products can be physical (such as SIPphones),services,orblocksofminutes.Billingandinvoicingforproductsis integratedintocustomers'accounts.Recurringbillingissupported.Otherchargescanbeattachedtocustomers'accountsforextrassuchastelephonelines,DSLcircuits,etc.Chargescanbeone‐off,monthly,quarterly,orannual.Chargesareintegratedintobillingandinvoicing.Choose telephone numbers from a list, and forward them to telephones, externalnumbers,huntgroups,IVRs,etc.Different numbers can be priced at different rates, both by area code andby numbervanityBothinboundandoutboundcallscanbechargedatdifferentratesatdifferenttimesofthedayanddifferentdaysoftheweek. New customers can sign up using a self service wizard. Resellers can set which rateplanscustomersmaychoosefromonsign‐up.Callingcards.Resellerscansettheirownpricesandchoosefeaturesavailabletousers.Usersarecutoffwhencreditrunsout,andresellerscansetwhetherawarningisplayedto the user, called party, or both. Both inbound and outbound calls can be billedsimultaneously.Userscanmakemultipleoutboundcallsfromoneinboundcall.Systemswithhundredsofthousandsofcardsarecurrentlyinuse.Call shops,wherea customer canwalk in,pay, andmake calls fromoneof the shop'stelephones.PayPal anddirect debit integration for customers to topup their accounts andCreditcardintegrationisavailableatextracost.Salestax,VAT,etc,canbeautomaticallycalculatedandaddedtoinvoices,transactions,and CDRs. Multiple taxes can be applied, as either a percentage or a fixed amount.Customersandcallingcardscanbemarkedaseitherliableornotforeachtax.Producepre‐paidvoucherstosellthroughretailchannels.Customerscanredeemthesevouchersautomaticallyonthewebinterfaceorviatelephone.


Customerfeatures:

All of the followingwork seamlesslywithmultiple levels . Customers candefine theirownsettingsifyouchoosetoallowthemto,andtheyarebilledautomatically.

Percustomercentrexnumbersforwardedtosipphones,voicemail,etc.Eachcustomercandefinetheirownfeaturecodes,andmultiplecustomerscandefinethesamecode with different destinations. Customers can change feature codes forvoicemail,etc,astheywish.

Calls can be authenticated by username and password, source IP address, callerid,

accountandPINenteredinanIVR,orcallednumberprefix. Telephonefeaturesincludetelemarketerblock,caller‐idblock,selectablecaller‐idfor

both internal and external calls, call forwarding, variable ring time, do notdisturb,callpark,etc.

Voicemail with external access, email notification, web access to messages, and

multiplegreetings(unavailable,busy,andtemporary).Greetingscanbeuploadedanddownloadedonthewebinterface.NotificationofvoicemailscanbeviaMWI,email, SMS, and outbound calling, and work with messages left via telephone,web,orSOAPAPI.Dialoutandcallbacktothesendercanbesupportedfromthevoicemailmenu,andfullyintegratedwithbilling.

Multi‐level IVRsandautoattendants.Everykeyon the telephonekeypad,aswellas

timeout,canbeassignedtoanyfeatureonthesystem,ortoanexternalnumber.ExternalcallsarebilledtotheIVRowner.Themessagesplayedtocallerscanberecordedfromatelephoneoruploadedina.wavfile.

Queues/ACD.UnlikeAsterisk'squeues,callscanbequeuedacrossmultiplemachines,

withthemachinesvotingonwhichcallgetsforwardedtoanagentnext.Shouldonemachinecrash,callsonothermachinesaremovedupthequeue.Destinationscan be telephones, external numbers, and SIP URIs. Queues can be assignedpriorities, with calls on high priority queues delivered first. Reports can begeneratedperqueueandperagent.

Conferencing. Customers can setwhen the conferences run, howmany peoplemay

join, different PINs for administrators, talkers, and listeners, and a set oftelephone numbers and email addresses to notify when conferences start.Conferences can be recurring on a daily, weekly, bi‐weekly, monthly, or bi‐monthly basis. Numbers can route straight into a individual conference, eitherwithorwithoutaPIN.

FaxtoemailandfaxtomailboxwithnotificationviaemailandSMS. Huntgroupscancalltelephones,externalnumbers,andSIPURIs.Huntgroupsinclude


manyfindme/followmefeatures. Groupandnumberpickup. Pertelephonelineandsharedspeeddials. Virtual telephones, where a telephone line can be logged in on top of a physical

telephoneandchangeitssettings.Virtualtelephonescanmovebetweenphysicaltelephones for a "hot desk" environment. This is sometimes known as "virtualextensions"or"extensionmobility".

Callscanberoutedbydateandtimeofday.Datesandtimescanbespecifiedupto2

yearsinadvance,andcanbeanycombinationoftimes,daysoftheweek,daysofthe month, months, and years. Routing can be changed instantly via web ortelephone.

Routingofcallsbycallerid,byexactnumber,areacode,country,etc.Forexample,all

callsfromaregioncanberoutedtothebranchinthatregion. Routingofcallsbyregularexpressionsoncalled/callingnumbers,anddigitsentered

bythecaller. Routing of calls by 3rd party web service. This can be configured by customers,

allowingthemtocontroltheirnumbersfromtheirownwebserver. Unlimited classes of service on outbound calls. Classes can be defined down to an

individualnumber. Call recording,withcomprehensive searchand listenon theweb.Customerscanbe

billed for both recording and storage. Recording can be done for all calls, apercentageofcalls,orondemandatthestartofacall.

Callbacktoauthenticatedcallerids. Callscreening,wherecalledpartiesareaskediftheywishtoacceptcalls.Callerscan

beaskedtorecordtheirnames,theircalleridcanbeplayed,oramessagespecifictocallflowcanbeplayed.Thisisintegratedwithbilling,soansweredcalllegsarebilledevenifthecallisrejectedbythecalledparty.

Paging,withauto‐answeroncompatibleSIPtelephones. Dialbyname,integratedwiththemainuserdatabaseandvoicemailrecordednames. Busy lamps. Unlike other platforms, these work in a cluster where more than one

machineisdeliveringcalls.


Customers can view invoices, transactions, andCDRs (history of callsmade) on the

web, anddownload transactions andCDRs to a spreadsheet. CDRs include realtimecallcosts.

Customers can configure email alerts for abnormal or potentially fraudulent calls

withintheircustomer. Customers can automatically be notified when their balance drops below a set

amount,andtheycanhavethesystemautomaticallyrequestatop‐upwhenthishappens.

Eachcustomercanbeinadifferenttimezone,setonthewebinterface.Alldatesand

timesthecustomerseesonthewebandinvoicesareintheirlocaltimezone. Click todialon theweb interfaceandSOAPAPI.Thiscanbeused forbothoutgoing

and incoming calls. Incoming calls can be routed to any feature of the systemsuch as telephones, queues, hunt groups, etc,making creationof "Clickhere tocall us" links on customers' ownwebsites easy. The customer is billed for anychargeablecalls.

Systemfeatures:

Runsonamultiplemachinecluster.Supportshighavailabilityandfailover,allowinganysinglemachinetocrashwithonlyafewsecondsinterruptiontoservice.Theclusterarchitectureallowsextramachinestobeaddedatneed.

ConnectstoanythirdpartysystemsupportedbyAsterisk.Thisincludesallcommon

SIPtelephonesandsoftphones,allcommonSIPPBXs,traditionalPBXsandPSTNproviderssupportingPrimaryRateISDNoverE1orT1,analoguetelephonelines,andothers.

Theswitchbetweencarriersonaperroutebasisonthefly.Ifacarrierstartsdropping

calls,switchtoadifferentproviderwillhappeninafewseconds.Failsaferoutingcanalsobeconfiguredsothatifacarrierisdown,callsareautomaticallyroutedtoabackupcarrier.

SOAPAPI. This is capable of all the same actions as theweb interface, and handles

authenticationanddatavalidation. G.729support