Unify

Plovdiv

30.10.2014

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Continuous innovation – over 150 years of firsts

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The unified world. A new way to work.

The goals of our products, solutions and services are to pull together and manage the daily flow of communications into rich and meaningful conversations…

Today we serve approximately

75%of the Global 500in 90 countries

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Date goes here Arial Regular 21 points, white2014

Unify in BulgariaUnify Service Centre EOOD

History in Sofia

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2006 SEN Technical Center/Remote Support was established2010 Team of 160 technicians supporting global customers2011 CEE HQ moved to Sofia2012 Full product portfolio support out of Sofia 2013 From SEN to Unify ( October 15)2014 Team of 200 Unify employees2014 New financial SSC starting2014 Open new site in Sofia2015 SSC development (200+)2015 Plovdiv team go-live (January)

Expand in Plovdiv- benefits

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Challenging labor market in Sofia

Good potential for IT, BPO and language growth in Plovdiv

Second biggest outsourcing destination

One hour drive from Sofia- the best location for a daughter site

Cost effective through Service Excellence

Contingency

Unify in Plovdiv

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Go-live January 2015- SD team

Partnership with Bulpros- well established in Plovdiv

Development50+ employeesEnlarge the support scope

Heavy investment in technical trainings

Contingency- recovery site

Unify- place to be for:

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German speakers

IT knowledge

Accounting experience

Financial background

Back up

Excellent service requires excellent communication.

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Global service, 24/7 support

5,000+ service experts

40 million users

2,000+ service delivery and integration accreditations from Cisco, Microsoft, IBM, Avaya, Nortel and HP

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Global service, 24/7 support

The assurance of single point of contact.

Turnkey communications and network assessment, design, implementation, integration and upgrades.

• Professional Services

• Customized Service Solutions

• Advanced Performance Management

• Managed Services

• Proactive Support

• Consulting

• Design and Integration