uninstall required for powerscribe 5.x/4.x users · pdf fileclient software already installed...

Product

Version 40 Date 16 April 2018Subject Client Installation and Configuration

PowerScribereg 360 ReportingClient Installation and Configuration

copy 2018 Nuance Communications Inc All rights reserved

Introduction

The information in this document explains how to install the PowerScribe 360 Reporting client software

Users who have an older version of PowerScribe 360 Reporting client software already installed will be upgraded automatically when they run the new client installation (See Install the Client Application below)

Uninstall Required For PowerScribe 5x4x Users

Users who are upgrading from PowerScribe 5x or 4x must uninstall that older client application before installing the PowerScribe 360 Reporting client software

Use the following steps to uninstall the old PowerScribe 5x or 4x client

1 From the client workstation click Start gt Control Panel gt Programs and Features (or Add Remove Programs depending upon your version of Windows)

2 Uninstall the programs listed below (if they exist on the workstation) in the following order

a PowerScribe 50 Dictation Client or PowerScribe Workstation Client (4x)

b Dictaphone PowerScribe SDK Components

c Dragon SDK Client Components

d PacsBridge

3 On the workstationrsquos C drive delete the Dictaphone folder

4 Open the folder called Program Files right-click the Nuance folder and select Delete from the sub-menu to remove the Nuance folder completely

5 From your Field Engineer obtain the file named DNS95removerexe and copy it to the workstation

6 Run the DNS95removerexe file on the client workstation This removes the remnants of the Dragon 95 application from the workstation

7 Reboot the workstation and log in once the reboot is completed

PowerScribereg 360 Reporting Doc Num 889795

Client Installation and Configuration

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Installing the Client Software

Installing the PowerScribe 360 Reporting client application is a two step process Be sure to perform the steps in Client Workstation Requirements before installing the client application

Client Workstation Configuration Before you install the client review andor perform all of the steps in the workstation requirements section of this document

Install the Client Application After verifying that the workstation meets the requirements install the client using the steps in the client installation section of this document

Client Workstation Configuration

Be sure to validate and configure workstations to meet the published requirements and settings before installing the client application software For all of the system technical requirements and specifications click here to view or download a pdf of the requirements

HardwareSoftware Requirements

Ensure that all Microsoft updates have been applied to each workstation

PowerScribe 360 Reporting version 40 requires Microsoft NET Framework version 461 to support SHA256 certificates

PowerScribe 360 Reporting version 40 requires Microsoft Internet Explorer version 11

Apply the latest Microsoft root certificates on each workstation

Antivirus Exclusions

Ensure the proper antivirus exclusions are configured on each workstation Disable the antivirus application before installing the PowerScribe 360 Reporting software and re-enable it after a successful installation

Nuance recommends that the most effective method for AV protection while preventing the AV from interfering with application operations is to use process exclusions Process exclusions in antivirus will ignore any file accessed from the excluded process This will help prevent latency while allowing the Anti-Virus to monitor file operations initiated by other processes

Heuristic Proactive Threat DetectionApply the same process exclusions as shown below to the Heuristic Proactive Threat Detection applications If you do not this function may see the Dragon and PS360 Application behaviors such as converting audio files as a potential threat and block access to the files


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Malware Detection

Apply the same process exclusions as shown below to the real-time malware detection applications If you do not this function may see the Dragon and PS360 Application behaviors such as converting audio files as a potential threat and block access to the files

Exclude the following processes on the workstations

Windows 7 Windows 8 and Windows 10

Natspeakexe

NuancePowerScribe360exe

If your antivirus application is not capable of excluding processes you should exclude the following directories and file types Be sure to apply the same exclusions to Heuristic and Malware functions within the anti-virus application or additional applications


Exclude the folders

CNuance (PACS integration folders for XML integrations)

CProgramDataNuance

CUsersltWindows USER_IDgtAppDataRoamingNuanceDragon SDK Client Edition12

CUsersltWindows USER_IDgtAppDataLocalNuancePowerScribe360

CUsersltWindows USER_IDgtAppDataLocalTemp

Exclude the following extensions

BD BIN DAT DRA ENH GRM GRX INI NWV SIG SVC USR VER XML DICT LOG TXT WAV ini_DGNRenamed voc_DGNRenamed

NOTE The TEMP directory is used for the log-in process of Dragon SDK PS360 If possible exclude the directory from real-time AV scans for these extensions (tmp bak)

When logging in Dragon downloads the speech profile to the TEMP folder then moves the required files to the speech profile storage location Not excluding this may cause latency during log in and log out

eScription and Transcription Client on One Machine

The following are the mandatory requirements if you wish to run eScription and the PowerScribe 360 Reporting Transcription Client on the same machine

You must have sufficient room on the machine for both applications

You must have sufficient RAM for each application

You do not run both applications at the same time


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Rights

The person installing the PowerScribe 360 Reporting software must use a Local Administrator account and User Account Control (UAC) must be off during installation After installation UAC can be re-enabled

Turn Off Control PanelPower Options

The Power Options will vary depending on the exact hardware configuration and operating system of the workstation

To disable the options open the Power Options applet in the Control Panel

Disable the followinga Turn off hard disks

b System standby

c System hibernate

d Hibernate (on the Hibernate tab)

e Any Power Options on any tab that may freeze an application or disk drive when the computer is left idle

Disable USB Root Hub Power Management

Verify that the Power Management is disabled for the USB Root Hubs This will prevent disconnects in the application You can use Device Manager to change the power management settings for the USB Root Hub To disable this setting in Device Manager

1 Expand Universal Serial Bus Controllers

2 Right-click the USB Root Hub

3 Click Properties

4 Click the Power Management tab

5 Clear the Allow the computer to turn off this device to save power check box

6 Repeat for all hubs

Disable NIC Card Power Management

Verify that the Power Management is disabled for the NIC Card This will prevent disconnects in the application You can use Device Manager to change the power management settings for a network adapter To disable this setting in Device Manager

1 Expand Network Adapters

2 Right-click the adapter

3 Click Properties




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Make Internet Explorer the Default Web Browser

1 Open Internet Explorer

2 Click Tools gt Internet Options gt Programs

3 In the Default web browser area click the Make default button If Internet Explorer is already the default web browser this button is unavailable (grayed out)

4 Select the Tell me if Internet Explorer is not the default web browser check box

5 Click Apply

Internet Explorer Options Settings

Open Links from Other Programs Item


2 Click Tools gt Internet Options gt General

3 In the Tabs area click Settings

4 In the Open links from other programs in area select the A new window option

5 Click Apply

Trusted Sites

1 Click Tools gt Internet Options gt Security gt Trusted Sites gt Sites

2 Enter the URL of the PowerScribe 360 Reporting server and click Add

3 Click Close

4 Recommended Set the trusted site security level slider to Low

Disable UAC on Windows Clients

For machines running Microsoft Windows you should disable the User Account Control (UAC) prior to installing the PowerScribe 360 Reporting software After installing the software you may change the settings back so that the client workstation is secure

1 Open the Control Panel and enter UAC in the start menu or search box

2 Click the Change User Account control settings link

3 Note the setting You will change this back after installing the PowerScribe 360 Reporting software

4 Drag the settings button all the way to the bottom to disable UAC

5 Reboot the computer

Disable the Windows Firewall

Nuance recommends that you disable the Windows Firewall on all work stations Not disabling the firewall could cause the firewall to block communications to the application server and other integrated applications


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Install the Client Application

UPGRADE NOTE

If you are upgrading the client post server upgrade (patch or version) and one of the following occurred you will need to run the RemoveNSUserbat script on the workstation before running the installation procedure

1 Converted the system to SSL

2 The system was migrated to a new application server

3 The Application server was renamed

The above does not have to be performed when a standard in place upgrade takes place

The RemoveNSUserbat can be downloaded HERE After you download the file RemoveNSUserrenametobat rename the file to RemoveNSUserbat

Before beginning the installation be sure the following is addressed

1 Ensure all available MS updates for your OS have been applied This includes root certificate updates

2 Lower UAC to its lowest setting

3 Ensure the correct Net version is installed

4 Reboot the workstation

5 Close all open programs This includes all MS Office applications

6 Exit any Philips software running in the system tray This can usually be seen on the task manager as pdccexe

To install the client application on a workstation

1 Open Internet Explorer and enter the PowerScribe 360| Reporting Client site using the web address shown below

httpltservernamegtPS360ReportingClient

where ltservernamegt is the name of your PowerScribe 360 Reporting web server (do not include the surrounding brackets lt gt when you type in the server name)


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2 Click the Download link

The Internet Security Warning displays


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3 Click Install

The following message appears the workstation must meet the minimum Microsoft NET installation requirements

a If the workstation does not meet the Microsoft NET software requirements click OK and Cancel

b Install the required Microsoft NET software on the workstation

c Install the client software

OR


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a If the workstation meets the requirements click OK

The Welcome dialog displays

4 Click Next

The installer checks the workstation environment to verify that it meets the minimum system requirements

The System Configuration Checks dialog displays (The Available column will vary by workstation)


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5 Scroll down to view all of the configuration checks


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6 If the following message displays click No to exit the installation and address the configuration concerns or click Yes to continue

7 On the System Configuration Checks dialog click Next

The Dragon Naturally Speaking Setup Type dialog displays

8 Select the appropriate version of Dragon and click Next


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The Ready to Install the Program dialog displays

9 Verify the items that will be installed and click Install

The software begins to install the necessary components Note that this can take several minutes to complete


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The Launch components failed message displays only if the install detects it is necessary to perform a reboot of the workstation

10 Click OK and reboot the workstations

Otherwise the Completed dialog displays

11 Click Finish

12 Reboot the workstation if necessary


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13 Once logged in to the workstation double-click the Nuance PowerScribe 360 icon on the desktop

14 At the Application Run dialog box click Run

15 When the application has finished installing ask the provider to log in and have himher perform the microphone wizard and training dictations

Daily Client Workstation Reboot

Reboot all client workstations on a daily basis This is a recommendation by Nuance and Microsoft due to the large amount of memory reads and writes that the applications and PACS systems perform Rebooting allows the operating system and applications to run optimally for best performance

DVD Image InstallUpgrade Procedure

This installation method can be used for remote workstations that cannot easily download the Dragon Components of the PowerScribe 360 Client software installation due to internet bandwidth restrictions

The DVD files are created during the installation of the system and are stored on the Application (IIS) server

This method installs the Dragon components and the integration components and places a shortcut on the desktop for the application When this shortcut is executed the Net components will be updated on the workstation and the application will launch


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To install or upgrade the client software from the DVD image

1 Download the DVD installation folder and burn to a DVD for distribution

2 Place the DVD into the DVD drive on the workstation

3 Browse to the DVD and double-click the setupexe

The rest of the steps are the same as in the standard installation

You might find it easier to copy the DVD image directly from the application server to your workstations over the network The Data drive on the application server contains a copy of the DVD image The image is located in DNuanceDVDImage Copy the entire contents of the DVDImagefolder to the workstation and run the setupexe file

Guidelines for Creating an Automated Installation Package

This process is not supported by Nuance and is the sole responsibility of the customer to configure and maintain

The source files for the automated installation package are contained in the PowerScribe 360 Client DVD installer package This package is created by Field Service using the server application ClientAdmin during the configuration of the PowerScribe Client Installer on the Application Server

The DVD installer is located in xNuanceDVDImage where x is the data drive of the Application Server (Normally this path is DNuanceDVDImage)

The automated client installer will need to push all files from the DVD installer except the Dragon installations that are not required Most installations will use the DSC_Rad package for Radiology only [DRAGON_INSTALL=1]

The following is an example of the command line used for a silent install with the Radiology version of Dragon NaturallySpeaking

setupexe sv qn+ ISSETUPDRIVEN=1 ALLUSERS=1 DRAGON_INSTALL=1

There is a space character after the v item in this command line

UPGRADE NOTE

If you are upgrading the clients post server upgrade (patch or version) and one of the following occurred you will need to run the RemoveNSUserbat script on the workcation before running the installation procedure





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The table below describes the setupexe command line switches

Parameter Description Required

s

Indicates that the switch is silent on InstallShield Yes

v

Passes the switches to the MSI installer Yes

qn

Quiet mode no user interaction no user interface Yes

ISSETUPDRIVEN=1

Enable installation using the client installer Yes

ALLUSERS=1

An ALLUSERS property value of 1 specifies the per-machine installation context

Yes

DRAGON_INSTALL

Type of Dragon installation 0 = Skip 1 = Radiology 2 = General medicine 3 = Transcription

Yes

Using the Test Server DVD to Create Clients

If the Production system is not yet upgraded the site IT department can edit a file on the Test system DVD so that it can be used to install Production clients pointing to the production system

1 Copy the files from the Test server DVD to a location on the computer from which you want to create the push installation

2 From the root folder of the files you just copied locate the file called PS360ReportingClientConfigxml

3 Open the file in Notepad and edit the last line as follows

4 Replace the word TESTSERVER

Location=httpTESTSERVERPS360ReportingClientClientNuancePowerScribe360application gtlt--other options--gtltconfigurationgt

with the name of your production server

Location=httpPRODUCTIONSERVERNAMEPS360ReportingClientClientNuancePowerScribe360application gtlt--other options--gtltconfigurationgt

5 Test the push on several workstations to make sure that it installs the client properly

Introduction







Rights






Trusted Sites









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Installing the PowerScribe 360 Reporting client application is a two step process Be sure to perform the steps in Client Workstation Requirements before installing the client application

Client Workstation Configuration Before you install the client review andor perform all of the steps in the workstation requirements section of this document

Install the Client Application After verifying that the workstation meets the requirements install the client using the steps in the client installation section of this document


Be sure to validate and configure workstations to meet the published requirements and settings before installing the client application software For all of the system technical requirements and specifications click here to view or download a pdf of the requirements


Ensure that all Microsoft updates have been applied to each workstation

PowerScribe 360 Reporting version 40 requires Microsoft NET Framework version 461 to support SHA256 certificates

PowerScribe 360 Reporting version 40 requires Microsoft Internet Explorer version 11

Apply the latest Microsoft root certificates on each workstation


Ensure the proper antivirus exclusions are configured on each workstation Disable the antivirus application before installing the PowerScribe 360 Reporting software and re-enable it after a successful installation

Nuance recommends that the most effective method for AV protection while preventing the AV from interfering with application operations is to use process exclusions Process exclusions in antivirus will ignore any file accessed from the excluded process This will help prevent latency while allowing the Anti-Virus to monitor file operations initiated by other processes

Heuristic Proactive Threat DetectionApply the same process exclusions as shown below to the Heuristic Proactive Threat Detection applications If you do not this function may see the Dragon and PS360 Application behaviors such as converting audio files as a potential threat and block access to the files


3 889795

Malware Detection




Natspeakexe




Exclude the folders


CProgramDataNuance














889795 4

Rights






b System standby

c System hibernate







3 Click Properties








3 Click Properties




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5 Click Apply







5 Click Apply

Trusted Sites



3 Click Close












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UPGRADE NOTE



















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3 Click Install





OR


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4 Click Next




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11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









3 889795

Malware Detection




Natspeakexe




Exclude the folders


CProgramDataNuance














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Rights






b System standby

c System hibernate







3 Click Properties








3 Click Properties




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5 Click Apply







5 Click Apply

Trusted Sites



3 Click Close












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UPGRADE NOTE



















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3 Click Install





OR


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4 Click Next




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11 889795






889795 12





13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









889795 4

Rights






b System standby

c System hibernate







3 Click Properties








3 Click Properties




5 889795






5 Click Apply







5 Click Apply

Trusted Sites



3 Click Close












889795 6


UPGRADE NOTE



















7 889795




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3 Click Install





OR


9 889795



4 Click Next




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11 889795






889795 12





13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









5 889795






5 Click Apply







5 Click Apply

Trusted Sites



3 Click Close












889795 6


UPGRADE NOTE



















7 889795




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3 Click Install





OR


9 889795



4 Click Next




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11 889795






889795 12





13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









889795 6


UPGRADE NOTE



















7 889795




889795 8

3 Click Install





OR


9 889795



4 Click Next




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11 889795






889795 12





13 889795




11 Click Finish



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UPGRADE NOTE






889795 16



s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









7 889795




889795 8

3 Click Install





OR


9 889795



4 Click Next




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11 889795






889795 12





13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









889795 8

3 Click Install





OR


9 889795



4 Click Next




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11 889795






889795 12





13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









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4 Click Next




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11 889795






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13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









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11 889795






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13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









11 889795






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13 889795




11 Click Finish



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UPGRADE NOTE






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s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









889795 12





13 889795




11 Click Finish



889795 14











15 889795















UPGRADE NOTE






889795 16



s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









13 889795




11 Click Finish



889795 14











15 889795















UPGRADE NOTE






889795 16



s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









889795 14











15 889795















UPGRADE NOTE






889795 16



s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









15 889795















UPGRADE NOTE






889795 16



s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites









889795 16



s


v


qn


ISSETUPDRIVEN=1


ALLUSERS=1


Yes

DRAGON_INSTALL


Yes











Introduction







Rights






Trusted Sites








uninstall required for powerscribe 5.x/4.x users · pdf fileclient software already installed...

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