unintended consequences and wtms workshop on waiting time management strategies for scheduled health...
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Unintended Consequences and WTMS
Workshop on Waiting Time Management Strategies for
Scheduled Health care
OttawaMarch 28, 2012
Marie-Pascale Pomey, MD, PhDJuan Carlos Sabogal, MD, MHA (c)
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OUTLINE OF THE SESSION
1.Research project
2.Concept of Unintended Consequences
3.Individual task
4.Audience discussion
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Project 4: What Seems to Be Working (or not)?
• Objective: What are the determinants that can explain why a waiting time management strategies (WTMS) for total joint replacement (TJR) surgeries to respect federal benchmark in Canada is sustainable or not?
• Sub-objective: What are the potential Unintended Consequences of implementing those WTMS?
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DEFINITION
“Unintended consequence refers to a particular effect of purposive action
which is different from what was wanted at the moment of carrying out the act, and the want of which was a reason for carrying it out”.
(Baert, 1991)
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INTENDED vs. UNINTENDED CONSEQUENCES
INTENDED: Purpose and intention of actionGoals of any event (positive consequences)• Improved WT• Increase patients’ satisfaction
UNINTENDED: Lack of intention and purposefulness(positive and negative consequences)• Select non complex cases• Increase team innovation culture
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DESIRABLE vs. UNDESIRABLE
CONSEQUENCESDESIRABLE CONSEQUENCES (Positive)* Improved WT• Work team• No increase in nosocomial infections
UNDESIRABLE CONSEQUENCES (Negative)* Increase in other WTs (neurosurgery, general
surgery)* Increase in medical complications
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DIRECT vs. INDIRECTCONSEQUENCES
DIRECT: Changes that occur in immediate response to an event ( Rogers, 1995)
• Improved OR time for hip and knee surgeries.
INDIRECT: Consequence caused by a chain of events (Bloomrosen, 2011) “Consequences of consequences” (Rogers, 1995)
• Increase in OR time in other specialitiesUnintended ConsequencesUnintended Consequences
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ANTICIPATED vs. UNANTICIPATED CONSEQUENCES
ANTICIPATED: Ability to forecast (positive or negative)
• Stress on staff• Tension among surgeons
UNANTICIPATED: Inability to forecast (positive or negative)
• Increase OR time for other surgeries• Role model of the program
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ATTRIBUTES OF UNINTENDED CONSEQUENCES (Rogers, 1995; Bloomrosen et al. 2011)
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DEFINITIONS
• Anticipated and desirable consequences: “Goals”: Objectives of a WTMS – Reduction in WT / WL
• Anticipated and undesirable consequences: “Trade-offs”: We accept that there are some likelihood effects in exchange for a greater good - Stress on staff.
• Unanticipated and desirable consequences: “Serendipities”: Happy surprises - Team cohesion.
• Unanticipated and undesirable consequences: Negative consequences that are not anticipated or expected (negative side effects) - Increase in WT for a surgeon consultation
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THREE DIFFERENT LEVELS OF CONSEQUENCES
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CONSEQUENCES AT THE FEDERAL/PROVINCIAL HEALTH CARE
SYSTEM LEVELExamples:
Budget: * Less budget for other areas (-) * No funding to sustain WT strategies in
the long term (-)
Waiting time: * Increased WTs in other specialities (-)
Health policies: * Less attention to other WTs, for example, neurosurgery,
general surgery, paediatric surgery (-)
* Used the same policy as a role model for different subjects (+
or -) Unintended ConsequencesUnintended Consequences
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ORGANIZATIONAL LEVEL
REHABILITATIONSURGERYREFERRAL PROCESS
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CONSEQUENCES AT THE ORGANIZATIONAL LEVEL
Examples:Pre-hospital: * Lack of knowledge of the
referral process by GPs (-) * Patients better informed
(+)
Hospital: * Team work in OR (+) * Decrease in OR time for
other specialties (-)
Post-hospital: * Lack of follow-up in the rehabilitation process (-)
* Patients' satisfaction (-/+)
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CONSEQUENCES AT THE INDIVIDUAL LEVEL
Examples:Managers: * Increase personal and
professional Motivation (+)
Health Professionals: * Tension among surgeons (-)
* Stress on staff (-)
Patients: * Decrease in patients’ satisfaction (-)
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WORKSHOP: Task
From your own experience, and based on the framework presented, can you share with us some examples of UCs in terms of:Could you fill in the worksheet
with some examples of…Trade-offs
SerendipitiesNegative UC
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TIME CONSTRAINTS
Individual brainstorming : 10 min.
Audience discussion: 15 min.
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WORKSHEET
ANTICIPATED AND DESIRABLE
“INTENDED or Goals”
ANTICIPATED AND UNDESIRABLE
“Trade-offs”
UNANTICIPATED AND DESIRABLE =
“Serendipities”
UNANTICIPATED AND UNDESIRABLE“UNINTENDEDor Negative”
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THANK THANK YOUYOU
THANK THANK YOUYOUUnintended ConsequencesUnintended Consequences