uniserved solution offerings for oems
TRANSCRIPT
A storm is on the horizon for Tech Integrators
And we have a
Perfect Solution..!!
Large System Integrators
Small Services Vendors or SIs
1.6 Trillion Enterprise Technology ecosystem, from OEMs to Consultants
a
OEMs
& ISVs
a
Distris/ VADs/ VARs
a a
Managed Services
Providers
a a
Individual Consultants
The Canvas: Enablers of Internet
500K Players across India 15 Million Companies Worldwide
70K Product Makers and Growing 400 Million Employments Worldwide
The Storm: How and why…?Business Trends shaking well built, decades old structures
Shrinking MarginsCompetitive threats from old and new players and continuously lowered margins
OEM MandatesEver increasing mandate numbers / commits, continuously challenging what’s possible
Customer Pressure on InnovationAll hungry customers, for new solutions, technologies and optimized cost of delivery
Mobility & IoTThe technologies changing the solutions and
services landscape and increasing complexity
On-Demand EconomyStakeholders expecting variable cost models and
agile engagements with vendors
The Future of WorkChanging world with emergence of Mobile Worker
and On Demand Talent available worldwide
The Challenges affecting numbers The Trends building complexities
The Voice across the EcosystemThe need outline across the ecosystem better Connect.
Training, Certifications, Skill Augmentation
Independent Consultants
Improving bottomline and mapping tech trends
Distributors
Expanding solutions and services capabilities
Small SIsExpand channels reach &
mindshare to sell more
OEMs
Build on the skill gaps and optimize cost
MSPs
Recruiting right people, with right skills and geographical spread
Large SIs
a
a a
a
a
a
Uniserved: Marketplace for SkillsAnd your Crowdsourcing API for Enterprise Technology skills
Effective distribution of L1,
L2, L3 Support Services
Capabilities across geographies and
countries
Time flexible freelance
consultants for on demand access to
skills, available 24X7 for remote
and online support
Immediate coverage to 23
countries in Emerging Markets across Asia, Africa,
Middle East and Australia
Immediate access to 700+OEM Skills
of various expertise levels and Project Management with
possibility to further training
5100 Services Partners
43,000 Freelance Consultants
23 Countries700+ OEM
Skills
Our PresenceOur Presence Around the world & a great start in India
Helping navigate the stormClearly defined Impact with Unique Value Delivery Model for each areas
Possibility of skills to be available for
delivery, means don’t refuse any
request.
Increase your services coverage
across geographies & Technologies
200% 99%
Optimization of Cost of Delivery by
engaging local resources for deployment.
40%
Cost and Efforts reduction for
recruitment of Technical
Specialists.
75%
Service Coverage Skill Depth Services Delivery Recruitment
What are we deliveringServices Portfolio covering Complete Life Cycle of Technology Operations
Unisourcing
•Talent-As-A-Service
•Recruitment Services (Short Term, Contract, Long Term)
•Vendor Aggregation Services (Multi County, Multi Geo Environment)
Virtual Delivery Center
•SAP
•Cloud & Virtualization (NetApp, Citrix, EMC, VMWare)
•Unified Communication (Cisco, Avaya, Skype)
•Security Products (Fortinet, McAfee, Symantec)
FirstMod
•Prototype Design & Development
•Ecommerce/McommercePlatform Development
•Mobile Application Development
Consulting & Audits
Planning, Budgeting &
ManagingDesign
Installation and
customization
Operations & Maintenance
Training and Optimization
Delivered via options
How do we engage?Agile Commercial Engagement Models to align for business enablement
Remote Support Ticket Based SOW Based Time Based
Onsite/Field Support SOW Based Time based (Per day etc)
Professional Services Short Term Long Term
Project Based Services Short Term Long Term
Explore and Exploit thousands of partners to fulfill the complex projects, across geographies
Scale up your market reach out with custom campaigns to enable channel sales, build and expand partner network
White Label solutions and Talent-as-a-service offering to enable the
SMB for hitting the accelerator.
Reach out to the exact target market of SMBs through our
network, Also explore RMA & Service Renewals Support
Collaborating for growthValue based Engagement Models for specific categories of customers
SMB
LargeSIOEM
SolutionVendors
Empowering Partner EcosystemHow do we Engage and Empower the Partner Base, to build their scale
Technology
People
Processes
Data
People
• Empowering people to build more opportunities with knowledge and training
• Talent-as-a-Service to enable with On Demand Tech Resources
Data
• Understanding the translating market trends relevant to businesses
• Mapping the capabilities, outreach and conversion across domains for the business relevant analytics
Processes
• Compliance and adherence to world class support processes
• Optimization and efficiency KPIs along with process maturity offerings
Technology
• Technology to enable business and build transparency across functions (ERP)
• Real time data to aid tactical decision making (Dashboards).
Engaging with OEMsAreas where we can Contribute and Empower to solve these perennial problems
AMC & RMA
Challenges with
OEMs
Channels Mindshare
Channels
Tactical market outreach, sales & support, as compared to Distis, to help generate more leads and reach more opportunities
Mindshare
Increased mindshare of Decision makers, with more support partners and expert personnel on ground to push the case.
AMC & RMA
Effective logistics and partner network along with standard process and Repair offerings to handle the End to end AMC & RMA fulfilment
How do we deliver: ChannelsThe crowdsourced Delivery Framework with end to end visibility and control
1
2
3
4 5Regional EventsTargeted towards awareness of products and solutions portfolio of the OEMs
Channel Development ProgramsCreating schemes to identify and build new channel
partners across regions
Marketing EnablementAiding the marketing & information management strategy
to target pain areas of partners
Increased Service EnablementIncreased availability of services vendors,
creating easier & faster deployments
Increased Channel ExplorationReaching out to more partners with products
Portfolio building up funnel
How do we deliver: MindshareThe crowdsourced Delivery Framework with end to end visibility and control
By BrandEngagement
By BrandAwarenessCampaigning about the
tech leadership and product roadmap with
end users
Building up campaigns for increasing
technology knowhow of the brand & products
Pushing certifications and training to
individuals to increase product advocacy
among users
Creating channels for ongoing communication to users about products
and tech leadership
Recommending roadmap for brand
recognition by engaging target user community
Online campaigns and engagement for
increased awareness of products
How do we deliver: AMC & RMAThe crowdsourced Delivery Framework with end to end visibility and control
Establishing Processes with ownership,
accountability and responsibility
Planning and contracting for affiliates to handle
the processes. Logistics partner in place with KPIs
& SLA.
Facilitating central warehousing/storage of equipment's/parts, Test, Repair and management
of inventory
Region wide kickoff of services with operations rollout. Includes Tech for real time reporting and
tracking.
Some facts to assureSome numbers to enforce We are building up to scale exponentially
50,000+ Freelance and skill technology resources across skill areas which can be cross
skilled to enable service presence and mindshare by
pushing trainings and certifications
Ready Test, Repair & Storage capabilities through 3 regional partners in Mumbai, Delhi and Ahmedabad. Can be extended
to all major Metros in India
Tie up with Logistics companies for SLA based spare parts
delivery, ensuring customer commitment for resolution
time.
Engaged partner network across India covering 640 of the 688 Districts in India to extend as Channel Partner Or Service
Partner
Capability to deliver Support with Same Business Day and 8 Hours SLA across all states in
the country for L1 skills.
Immediate areas to engagePossible areas to collaborate for a strategic & measurable outcome
Services
Services partnerships and SLA delivery across India
Strategy
Thoughts to build up and establish India wide
recognition
Marketing
Outreach to decision makers to support target numbers
AMC
End to end AMC service support with logistics
Channels
Build channel development roadmap and offerings
The value to CustomersWhy are we at the forefront to Iron the Creases to Optimize Cost of Delivery
Expand the knowledge base with trained
employees on the best of the products &
technologies
Expand the scope of services portfolio with
skill augmentation
Explore new products, new solutions and
technologies that are trending worldwide, totally on Demand
Explore new geographies for your business
functions & Delivery
Empower Services Delivery teams with tools & processes to deliver the customer
satisfaction
Empower Sales teams with design &
solutioning abilities across domains
EMPOWEREXPLORE EXPAND
A Possible Roadmap for OEMsHow do we propose to deliver Value & Optimization for the engagement
Strategic Reach outEfforts and activities to build more channels to sales and
funnel improvement
Optimization OfferingProcess outsourcing for managing RMA & AMC, including Repair of
equipment's at our lab
Entry to Indian MarketEffective entry to Indian market, establishing touchpoints at right
locations and gives huge heads up in setup of opearations
Telephony solutions from Avaya, Cisco, UC & Collaboration solutions from Avaya, Cisco, Microsoft
Voice & Collaboration
Data & Wireless
Contact Centers & Applications
Clouds, Platforms and Storage
End User Computing
Technologies in FocusThe established and emerging Technologies Expertise, available On-Demand.
Network products from Cisco, Juniper. Wireless products from
Contact Center solutions from Aspect, Avaya, Cisco. Enterprise applications for ITSM, BI & Analytics
Private cloud deployments on IBM/HP/Dell Platforms, Third party clouds like CA. Storage solutions from Netapp
End user tech support, End User Apps, End user Security, DLP, User Audits, HDD Hardening
End User Support
Platforms & Clouds
Unified Comms
Wired & Wireless Networks
Enterprise Apps
SecurityAudits &
Compliance
ConsultingApplication
Development
Mobile & BYOD
Global Skill MatrixSpread across Technologies & OEMS, to reduce burdon on your internal skill plan
62% 24% 8% 6%
Level 1 Level 2 Level 3 PM
Some of our InsightsSome cases where we have Delivered to create value for engagement.
Vendor Aggregation in 12
Countries
For a SMB SI in India, as part of 16 Million USD Voice Services
deal. Delivered in 11 days
For IoT Solutions Company in Singapore, as part of its solution
proposed for Singapore
Government.Delivered in 30 days
Prototype Development for
IoT
NetApp Data Migration
For SMB Tech Solutions Provider, enabling a 8.5 Million Rupees
order.Delivered in 20 days.
For a Tech Distributor in UAE, enabled
bidding for a SOC Deployment Project in
KSA.Delivered in 30 Days
SOC Consulting
Solution Deployment across 1000
locations
For ATM eSurveillanceServices Company in
India, deployment across 1000+ Sites
Ongoing.
“There are routes not to be followed,
armies not to be attacked,
citadels not to be besieged,
territory not to be fought over.”
Sun Tzu, "The Art of War"
Reach us at:
Oxxus Technologies Private Limited
1207, Real Tech Park,
Sector 30A, Vashi, Navi Mumbai – 400 703
Ph. +91 22 27815811 | Email: [email protected] | Web: www.uniserved.com
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