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Unison Soft PhoneMobile User Guide
2 Rogers Unison | Soft Phone | User Guide
Table of Contents
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How do I access functions on the softphone?
How do I review my Directory?
How do I make outgoing calls?
How do I receive incoming calls?
How do I view my Call History
How do I use Instant Messaging?
How do I change my Unison settings?
The Rogers Unison softphone has been designed to maintain a simple and uncluttered interface.
Messages are always displayed on the display of the app. You access other functions of the softphone by touching the icon on the upper left corner of the screen and the popup menu shown to the left will appear.
3 Rogers Unison | Soft Phone | User Guide
01How do I access functions
on the softphone?
Click the Contact button. You will get a list of all the contacts you have added and can search. This includes people in your Unison Enterprise and contacts saved into the softphone and Outlook (if you enabled the integration).
4 Rogers Unison | Soft Phone | User Guide
02How do I review
my Directory?
Directory List Directory Search Contact Profile
5 Rogers Unison | Soft Phone | User Guide
02How do I review
my Directory?
The following actions can be performed with a contact:
Place a call to the first list number in the contact
Instant Message to the contacts default address
Call into the users meeting room
Instant Message to the specific contact address
Place a video call to the specific number
Place an audio call to the specific number
Add the contact to your favorites
6 Rogers Unison | Soft Phone | User Guide
03How do I make
outgoing calls?
1. Click on the Dialpad button on the side menu. On the dialpad, enter the number you want to call.
2. Use the dropdown at the bottom of the screen to change your outpulse number to be your cellular number or your Business Number.
3. Press the Audio Call button or Video Call button to place the call.
This is how the outgoing call is displayed on the softphone. You can hold, mute, transfer and conference the call from 1 easy-to-use row of keys.
To transfer or conference the call, use the Call Options button and select the type of transfer or conference you would like.
Hold button
Mute button
Audio Path button
Call Options
End Call
7 Rogers Unison | Soft Phone | User Guide
03How do I make
outgoing calls?
1. Answer an incoming call as you would any call you receive on your phone.
2. Once answered you will have a screen like the one below for various call functions.
Hold button
Mute button
Audio Path button
Call Options
End Call
8 Rogers Unison | Soft Phone | User Guide
04How do I receive
incoming calls?
9 Rogers Unison | Soft Phone | User Guide
05How do I view
my Call History?
To view your call history, click on the Call History button on the side menu. This will allow you to view your missed, incoming and outgoing calls along with details about those calls.
10 Rogers Unison | Soft Phone | User Guide
06How do I use
Instant Messaging?
The instant messaging feature will allow you to message with users in your Unison Enterprise.
To start an IM, click on the button at the top of the screen. Search the directory and click on the person you want to chat with. To continue an IM, simply touch the message on the screen.
You send messages and emojis at the bottom of the screen and click Send to send it.
11 Rogers Unison | Soft Phone | User Guide
07How do I change
my Unison settings?
To change your Unison settings, click on the Settings button on the side menu. This will open up a browser and the Unison portal. From there, you can login with your Unison credentials (same as you login to your softphone) and change your Unison settings.