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Unisys Innovation Workshops Innovation Opportunity Identification, Categorization, Prioritization, Profiling and Roadmapping SME Awareness Training February 2013 Nicholas D. Evans VP & GM, CTO Office Strategic Innovation Program Lead

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Page 1: Unisys Innovation Workshops · Innovation Workshop (Portfolio) Innovation Proposal Materials • Proposal boilerplate available for embedding a “continuous innovation” approach

Unisys Innovation Workshops Innovation Opportunity Identification, Categorization, Prioritization, Profiling and Roadmapping

SME Awareness Training

February 2013

Nicholas D. Evans

VP & GM, CTO Office

Strategic Innovation Program Lead

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© 2012 Unisys Corporation. All rights reserved. 2

Agenda

Innovation Workshop SME Awareness Training

• Purpose of this Course

• Innovation Workshop Positioning & Objectives

• Innovation Workshop Governance & Coordination

• Innovation Workshop Approach Overview

• Introduction to FacilitatePro

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Purpose of this Course

Innovation Workshop SME Awareness Training

• PRE-REQUISITES: None

• TARGET AUDIENCE: Employees (non-facilitators) who will be attending formal Strategic Deal Support Innovation Workshops as SME contributors both internally and for clients

• COURSE DESCRIPTION: This on-demand training serves as an overview of the goals and objectives of innovation workshops, their governance and coordination, the steps in the Innovation Workshop methodology, and the tools utilized to capture, review and prioritize ideas generated during the session.

• LEARNING OBJECTIVES:

1. Identify the benefits of conducting an Innovation Workshop for clients

2. Learn how Innovation Workshops are governed and coordinated

3. Learn the steps in the Innovation Workshop methodology and the tools utilized

• COURSE DURATION: 45 minutes

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Innovation Workshop Positioning & Objectives

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Emerging Practices of Innovation Programs

Key findings:

• Innovation growing as an organizational “Top Priority” (last year 10%, this year 15%, next year 22%)

• Over 60% felt their organizations were “Average” to “Struggling” related to “innovation portfolio management” and nearly 80% were “Average” to “Struggling” related to “external innovation” as opposed to “World-Class”

• 51% adopt “lead innovator” primary innovation strategies as opposed to 23% “fast follower”, 16% “cost minimizer”, and 7% “quality optimizer”

• Approximately equal 1/3 split between innovation management housed within R&D (29%), within the business (32%), or a hybrid model (32%)

Innovation programs are maturing and continuously adapting to market demands

Year-over-year, innovation has been growing as an organizational “Top Priority” among CEOs. Innovation Workshops are our corporate-wide approach to supporting our clients with “continuous innovation”

A few years ago, the Research and Technology Executive Council (a council of the Corporate Executive Board) and Unisys deployed a global survey on emerging strategies for innovation

RTEC & Unisys Innovation & Emerging

Technology Trends Survey

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Open Innovation Community Innovation Management & Infrastructure

Unisys Innovation Community

Client Innovation Offerings

Innovation Management & Metrics via Framework,

Database and Dashboard

Continuous Innovation approach for clients to support proposals and engagements via Briefings, Workshops, Research, Proposal Templates and Executive Centers

for Innovation

Extended “Open” Innovation via Strategic Alliance Partner R&D Program and Innovation

Consortia

Unisys Culture of Innovation via Innovation Communities, Scouts & Brokers, Innovation Portal, Awards & Events, and Innovation Communications

Our Strategic Innovation Program takes an integrated and holistic approach to managing innovation and is tightly integrated with the Unisys portfolio “Areas of Strength”

Unisys Strategic Innovation Program Innovation Workshops originated from our Strategic Innovation Program… a strategic

resource allowing us to help our clients meet their business objectives

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Clients are increasingly talking about and demanding “innovation” in the delivery of IT services. These requests for “innovation” are either explicitly embedded within requests for proposals (often loosely defined) or they are expected as a value-added service above and beyond what is requested within the contract.

In either case, clients are increasingly calling for “innovation” from their service providers and the topic and actual delivery of innovation is gaining increasing importance as a differentiator…

The Strategic Innovation Program supports account teams via a programmatic “continuous innovation”

approach to proposals and engagements that can be uniquely tailored for each client

• Vendor to provide insight in the existing internal corporate innovation programs.

• Vendor to explain its operating model for cooperative innovation; how will customer and vendor work together with continuous focus on innovation.

• Vendor to provide insight in how [client] will be connected with the innovation centers of the vendor.

• Vendor to provide us with insight how [client] could reduce costs by leveraging on before mentioned innovation capabilities.

Source: Unisys GMS client RFP

Unisys Strategic Innovation Program Our Clients Needs Around Innovation…

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Strategic Deal Support helps enable a “win-rate force multiplier” by bringing innovation, competitive

analysis, and deal-based marketing to strategic-deal opportunities

Innovation Workshops

• What are our client’s innovation objectives?

• What innovation can Unisys and our partners bring to the

opportunity?

• How can we further differentiate ourselves?

• What Area of Strength solutions would be

beneficial?

• What Disruptive IT Trends would be beneficial?

• How can we bring more innovation to an existing

account?

• How can we leverage innovation for new logos?

Deal Based Marketing (DBM)

• What is the nature of our relationship with the client?

• What is our unique value proposition?

• Can we influence the client and/or sourcing

advisors?

Black Hat

• What are our competitors’ strategies?

• How can we neutralize our competitor’s strategies and

messages

• What are our win themes?

Strategic Deal Support Our Approach for Continuous Innovation with Clients

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Innovation Workshops

• Innovation Workshops are internal or client-facing workshops that can be “light”, “standard” or

“extreme” in terms of virtual, 1-day in-person, or 2-day in-person sessions like the Black Hats.

Innovation Workshop (Offering Familiarization)

Innovation Workshop (Client-Facing)

Innovation Workshop (Account-Based)

Innovation Workshop (Deal-Based)

Innovation Workshop (Portfolio)

Innovation Proposal Materials

• Proposal boilerplate available for embedding a “continuous innovation” approach on

engagements, including Unisys Innovation Workshops.

• Our proposal materials can be used to provide an overview of the innovation approach at

Unisys and our approach for "continuous innovation" throughout the client delivery lifecycle

Innovation Workshops focus on innovation opportunity identification, categorization, prioritization and then the development of high-level business cases and implementation roadmaps

Unisys Innovation Workshops Types of Innovation Workshops

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Innovation Workshop (Offering Familiarization)

• Offering familiarization helps account teams become more

familiar with our present-day Unisys portfolio and capabilities

prior to conducting our standard Innovation Workshops.

Innovation Workshop (Client-Facing)

• Client-facing workshops are typically performed for one or

more of the following objectives:

New prospects for consultative selling related to the

Disruptive Trends

Existing accounts at any time for performance

improvement, to help infuse additional innovation,

and to enhance the customer relationship.

Contractually 2-to-4 times per year as part of our

“continuous innovation” approach within proposals

As part of the Continual Service Improvement and

Innovation Program (CSIIP) program

Disruptive Trends (Cloud, Mobility etc.)

Unisys Project Engagement Topics

Portfolio Topics (AMPS etc.)

New Business and follow-on Opportunities

Performance Improvement

Continual Innovation (CSIIP)

Customer Relationship

Focus & Objectives

Innovation Workshops can help with our road to revenue with new and existing accounts as an initial door opener and opportunity to consult with our clients in a highly collaborative setting

Unisys Innovation Workshops Types of Innovation Workshops

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Account-Based

Portfolio-Based

Deal-Based

RFI/RFP Re-compete Initiation | Mid-Term | Close

AMOS

DCTO

EUOSS

Account-Based Planning Processes

Federal TCIS GMS

Account-Based – Identifies

business needs and innovation

opportunities within an

account, brainstorms Unisys

solutions and services to meet

these needs, and to enhance the

customer relationship.

Deal-Based – Assists with

specific client opportunity or

engagement. Typically

performed at RFI/RFP stage,

mid-term during a contact for

performance improvement, or

ahead of re-competes.

Portfolio-Based – Develops

innovations and discriminators in

the marketplace for the Unisys

Portfolio/Areas of Strength. Client-Facing & Partners Internal & Partners

The workshop methodology supports a wide-range of objectives from account-based sessions to deal-based, and portfolio-based sessions and can be uniquely tailored via the Key Focus Areas

Unisys Innovation Workshops Types of Innovation Workshops

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Innovation Workshop Governance & Coordination

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Strategic Deal Support Responsibilities

• Workshop Planning and Coordination

– Work with Account and Pursuit Leads to identify Workshop

timeframe and notifies BU or Theater IW Coordinator

– Orchestrate Quarterly Meetings with IW Coordinators

– Review pipeline with Sales Executives on a quarterly basis

• Workshop Training and Facilitator Community

– Trains Facilitators (UU Course 023820)

– Offshore team assists with compiling Outbriefs as requested

– Receive all completed IW Outbriefs from Coordinators or

Facilitators and maintains IW Facilitator Community portal

Unisys Innovation Workshops Governance & Business Unit Coordination

Strategic Deal Support works with Sales Executives to Identify Priority Deals and Accounts for Innovation Workshops (IW) on a Quarterly basis. They can also be requested at CBP sessions and Black Hats.

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BU Innovation Workshop Coordinator Responsibilities

• Each IW Coordinator maintains list of trained facilitators and solution

SMEs

• IW Coordinator assigns facilitator to Deal or Account

Innovation Workshop Facilitator Responsibilities

• Facilitator works with Account or Deal Lead to plan IW, determine

logistics, attendees and key focus areas, and distributes formal

agendas using the IW methodology, tools and templates

• Facilitator facilitates IW using formal IW methodology and FacilitatePro

software

• Facilitator creates and provides formal IW outbrief in PowerPoint to

SDS team after completion

• Facilitator may request assistance from CTO Strategic Deal Team

Offshore team

Unisys Innovation Workshops Governance & Business Unit Coordination

Business Unit Innovation Workshop Coordinators maintain a list of trained facilitators and SMEs and assign them to workshops. They also specify new training requirements to maintain their pool.

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Facilitator Requirements

• Facilitators responsible for planning

workshops, conducting workshops, and

preparing outbriefs including the PowerPoint

summary report

• Innovation Workshop title for sessions to be

reserved only for formal IWs using the full

methodology and tools for account-based,

deal-based or portfolio-based sessions

• Innovation Workshops should utilize the

formal planning templates, agendas,

participant guides and other materials

provided as part of the IW Facilitator Packet

• Full roles and responsibilities available via the

Innovation Workshop Facilitator Training

Unisys Innovation Workshops Innovation Workshop Facilitator Requirements & Assumptions

Innovation Workshop Facilitators are responsible for the full workshop lifecycle from initial planning, to actual conduct of the workshop, to client deliverables and ultimate tracking of outcomes

Strategic Role of

Facilitators

Workshop Planning

Conduct of Workshop

Client Deliverables

Tracking Strategic

Outcomes

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Facilitator Assumptions

• Estimate 60 sessions per year, with 20 per

Business Unit (stretch goal)

• Two facilitators per session with one having

completed prior training and having led prior

workshop. Co-facilitator can be on the job

trainee, but must have attended training

• Program uses five level accreditation scheme

based on training, experience and session

feedback

• Approx. 20 trained facilitators per BU means

each facilitator averages 2 sessions per year

Unisys Innovation Workshops Innovation Workshop Facilitator Requirements & Assumptions

Number of trained facilitators will be restricted to 24 per BU for quality control and to ensure trained

facilitators get enough experience with the sessions

• Facilitators per Session 2

• Level Accreditation Scheme

5

• Facilitators per Business Unit ~20

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Unisys Innovation Workshops Key Resources

Innovation Workshop Facilitators Community

Official community for sharing best practices,

maintaining our list of BU coordinators and trained

facilitators, and our official workshop materials

Home Page: http://communities.unisys.com/sites/innovationworkshops/default.aspx

List of Trained Facilitators: Link

Document Library: Link

The portal contains the Innovation Workshop Facilitator Packet (pre-workshop planning and post-workshop deliverables), Sample Deliverables and Case Studies

It is also a repository for Pre-configured Workshop Templates (e.g. Cloud, Mobile, Social) and completed deliverable Outbriefs

The Innovation Workshop Facilitators Community is a our official community for sharing of best practices, tools & templates, deliverables and case studies

FacilitatePro is our official software for conducting the group decision support during the Workshop

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Innovation Workshop Approach Overview

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Unisys Innovation Workshops Overview

Innovation Workshops

• Typical structure:

– Typically 1- or 2-day sessions attended by Unisys, clients and partners

– Trained facilitators use the Unisys Innovation Workshop methodology and tools

• Focused on business, process and technology

innovation needs and opportunities: – Brainstorm innovative ideas that are part of a

“continuous innovation” approach with a solid knowledge of the organization’s baseline

• Leverage group decision support tools such as FacilitatePro:

– Supports the first three steps of opportunity identification, categorization and prioritization

Innovation workshops focus on innovation opportunity identification, categorization, prioritization and development of high-level business cases and roadmaps

Innovation Workshops provide an event-based opportunity to brainstorm innovative ideas to specific business issues and opportunities and to augment ongoing enterprise innovation processes

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Innovation

Capability

(Tools, Methods, Processes)

Innovation Execution

(Implementation)

Innovation Innovation

Strategy Implementation

Capability

Assessment What is my current innovation

maturity?

How can I innovate more

effectively?

What are the appropriate tools

and methods?

Capability Implementation

Help me implement appropriate tools and methods

Help me measure and continuously improve

Market Opportunity Implementation

Help me implement identified innovation opportunities

Market Opportunity

Assessment Help me identify innovation

opportunities?

Help me construct a roadmap

based on timing and impact

Innovation

Capability

Building

Driving Disruptive

Commercial Wins

I.

II.

We have several options for Innovation Workshops ranging from aiding clients with innovation capability building to identifying opportunities and driving disruptive commercial wins in their markets.

Types of Innovation Workshops

Unisys Innovation Workshops

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Innovation Workshop Process Flow (Virtual, 1-Day or 2-Day)

List of

innovation

opportunities

Categorized

list of

innovation

opportunities

Project Prioritization Matrix

(Cost/Benefit Matrix)

Business Impact vs. Innovation Maturity

Opportunity

Profile

Implementation Roadmap

(Product Roadmap)

(Technology Roadmap)

Day 1

Full Group

Day 2

Breakouts / Full Group

Group Decision Support Software (GDSS)

Categorized by functional swim-lanes

Mini-business case including description,

value proposition, recommendation etc.

Full Project Prioritization (completed either during initial prioritization phase or after profiling phase)

Typically 6-10 key criteria with weighting factors

O

utp

uts

T

ools

P

rocess

Identification Categorization Prioritization Profiling Roadmapping

The Innovation Workshop methodology enables us to go well beyond capturing ideas, and take these ideas all the way through discussion and prioritization with our client, to an actionable roadmap

Unisys Innovation Workshops

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• Opportunity Identification: Identify innovation opportunities for a specific

account. The FacilitatePro web-based tool provides electronic capture of

ideas with exportable results and covers the first three process steps.

• Opportunity Categorization: Discuss the identified opportunities by

reviewing the electronic whiteboard of ideas and hearing the elevator

pitches related to each idea, and then categorize ideas by key focus area.

• Opportunity Prioritization: Further classify the innovation opportunities by

way of group voting so that we gain a sense of their financial value, strategic

fit, time /cost to implement/maintain, and project risk/complexity.

• Opportunity Profiling: Complete high-level opportunity profiles for each

innovation opportunity to better understand their business value (including

more quantitative assessment of ROI impact and overall benefits) and

suitable timing in terms of implementation.

• Opportunity Roadmapping: Determine how these innovations can be

more effectively built into a future state architecture and roadmap for the

client and/or the proposal. Includes follow-on activities post-workshop.

Key Process Steps

A 1-day Innovation Workshop typically requires 4-6 hours and covers the first three process steps. 2-day workshops add the opportunity profiling and roadmapping steps.

Identification

Categorization

Prioritization

Profiling

Roadmapping

Unisys Innovation Workshops

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Resource Typical

Number

Comments

Unisys Team Members Typically 6 to 10 Unisys attendees in total.

Lead Facilitator 1 Lead facilitator has completed IW training and conducted IWs in the past.

Co-Facilitator 1 Co-Facilitator typically drives the FaciilitatePro software and has completed IW

training. This role provides real-life experience prior to leading a future IW.

Account Team Members 1-2 Typically comprised of Client Account Executive, Project Manager and/or Lead

Architect.

SMEs 3-6 Unisys subject matter experts in the Key Focus Areas for the workshop as

agreed with the client ahead of the workshop.

Client Participants Typically 6 to 15 client attendees in total.

Innovation Workshop

Stakeholders

1-2 Typically CIO, CTO, VP, Strategic Technology Planning, VP, Innovation, VP

Emerging Technology or stakeholder for specific workshop focus area.

Workshop Innovation

Decision Makers

2-4 Key decision makers in areas for specific workshop and resulting

recommendations.

Innovation Workshop

SMEs

3-9 Technology and functional content experts in the Key Focus Areas for the workshop as agreed with the client ahead of the workshop.

Roles & Responsibilities

The ideal size for Innovation Workshops is 10-25 participants due to the collaborative, brainstorming nature of the session format. Groups larger than 25 typically require a different approach.

Unisys Innovation Workshops

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Time Topic Description

9:00am Introductions, Plan and Goals for

the Workshop

• Introductions • Overview of Innovation Workshop approach and target outcomes

9:30 am JC Penney Background &

Innovation Needs

• Review As-Is Situation and Pain Points/Opportunities

10:00 am Opportunity Identification &

Categorization Session

• Group brainstorming using FacilitatePro web-based tool to capture and categorize innovation opportunities for JC Penney

• Discussion and categorization of ideas generated

12:00 pm Lunch Break

1:00 pm Opportunity Identification &

Categorization Session

(continued)

• Discussion and categorization of ideas generated

2:30 pm Opportunity Prioritization • Group prioritization (voting) using FacilitatePro web-based tool and key screening criteria

• Initial mapping of opportunities for JC Penney against business impact and ease of implementation (or other suitable evaluation criteria as defined)

3:30 pm Wrap Up – Next Steps • Review of voting results

• Discussion of next steps in terms of post-workshop activities

Sample Workshop Agenda (Mobility example)

Unisys Innovation Workshops

The typical Innovation Workshop requires an hour for background context, half-an-hour for idea submission, two-to-three hours for group discussion/elevator pitches, and an hour for voting

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• JC Penney would like to explore opportunities to utilize Mobile Computing in order to help drive innovation within the business related to its near-term strategic initiatives. The intent of the Unisys sponsored Mobility Innovation Workshop is to

collaborate with the JC Penney team to identify a prioritized short-list of mobile computing opportunities.

• Expectations for the Workshop include a set of thoughts or ideas that can be clearly defined, effectively prioritized, and have a chance of being implemented at reasonable cost, in a reasonable timeframe, with some expectation of pay-back/benefit.

• Workshop deliverables will include a written outbrief provided shortly after the session which will contain the full list of ideas generated and a graphical display of the voting results. The voting results will also be reviewed at the end of the session in order to identify and discuss the most promising ideas. Other post-workshop activities will be agreed upon at the end of the session.

Sample Workshop Goals & Objectives (Mobility example)

The Goals and Objectives for the Innovation Workshop are agreed upon with the client upfront and then incorporated into the formal Workshop Agenda using the template in the Facilitator Packet

Unisys Innovation Workshops

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• Key focus areas for the workshop, within the overall objective of utilizing Mobile Computing to help drive innovation within the business, will include:

General Ideas & Suggestions

Business / IT Alignment Considerations

Strategic Opportunity Areas for Mobile Innovation

Mobile Device Security

Mobile Device Management & Policy

Mobile Application Development

Application Mobile Enablement (Existing Applications)

• Focus is on both strategic (“disruptive”) and tactical (“incremental”) ideas that can add measureable business value for JC Penney

• Ideas can be business, process or technology-oriented

Sample Workshop Key Focus Areas (Mobility example)

The Key Focus Areas for the Innovation Workshop are agreed upon with the client upfront and then incorporated into the formal Workshop Agenda using the template in the Facilitator Packet

Unisys Innovation Workshops

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In addition to pre-defined templates for opportunity profiles and roadmaps, Innovation Workshops leverage Group Decision Support Software for opportunity identification, categorization and prioritization

Tools & Templates (FacilitatePro)

Unisys Innovation Workshops

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For Opportunity Profiling during a two-day Workshop, Facilitators utilize templates available in the Facilitator Packet in order to have participants develop high-level business cases for the top-rated ideas

Tools & Templates (Opportunity Profile)

Unisys Innovation Workshops

Title [Include title here] IPT: [IPT name here]

Recommended Impl. Year: [year]

Description [Include a brief description of the opportunity here]

Representative

Vendors/Products

[List representative vendors/products (if a general technology trend/area) or specific vendor/product]

Value Proposition [Summarize the value proposition of the opportunity here]

Client Business

Impact

Low | Moderate | High |

Transformational Innovation Maturity Embryonic | Emerging | Adolescent | Early

Mainstream | Mature Mainstream |

Legacy | Obsolete

Ease of

Implementation

Low | Moderate | High Market Penetration /

Yrs to Mainstream

Adoption

<1% | 1-5% | 5-20% | >20%

<2 | 2-5 | 5-10 | >10

Recommendation [Include justification for positioning on the implementation roadmap here]

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For Opportunity Roadmapping during a two-day workshop, Facilitators have participants map their top-rated opportunities by key focus area and by timing of implementation

Tools & Templates (Opportunity Roadmap)

Unisys Innovation Workshops

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Introduction to FacilitatePro

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Instructions:

• FacilitatePro is our Group Decision Support Software for capturing and voting upon ideas

• The first step is to provide login instructions to participants so they can access the software via their own laptop or tablet

• Participants enter their User ID, Password and Name, then select “Click to Begin Your Session“

Link: https://secure.facilitate.com

User ID: reston1 (enter in lowercase)

Password: **** (enter in lowercase)

Your Name: Enter your full name

FacilitatePro Login (Information for Participants)

After the background context setting and introductory presentations, Facilitators request participants to log into FacilitatePro in order to capture, categorize and screen ideas arising from the workshop

Introduction to FacilitatePro

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Opportunity Identification (Brainstorming)

All workshop attendees bring their own laptops or tablets to the session and use these devices to submit their ideas into the group decision support software during this stage of the workshop

Introduction to FacilitatePro

Process Steps:

• This is the brainstorming and idea submission portion of the workshop

• Participants enter their ideas using the Headline and Additional Detail fields and select the appropriate Category from the drop-down list box

• The Category corresponds to the pre-defined set of Key Focus Areas agreed upon with the client prior to the workshop

• This step typically takes just 30 minutes

Identification Categorization Prioritization Profiling Roadmapping

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Opportunity Categorization (Group Discussion)

This phase gives the group the ability to hear the elevator pitch related to each idea ahead of the online voting phase. It also allows ideas to be combined and re-categorized where needed

Introduction to FacilitatePro

Process Steps:

• This is the group discussion portion of the workshop

• The Facilitator proceeds down each row in the Electronic Flipchart to review each idea with the group

• Each person presents their elevator pitch to the group in terms of rationale for their idea. Ideas can optionally be combined and re-categorized as needed

• This step typically takes 2-3 hours and allows the group to review the full set of ideas prior to voting

Identification Categorization Prioritization Profiling Roadmapping

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Opportunity Prioritization (Voting)

The details on the voting criteria and voting options (Low/Medium/High) are provided in the Participant Guide which is handed out to participants at the beginning of the workshop

Introduction to FacilitatePro

Process Steps:

• This is the voting portion of the workshop

• The group votes on each idea using the pre-defined voting template

• Each idea is typically voted upon based on financial value, strategic fit, time/cost to implement/maintain, and project risk & complexity

• Voting templates are pre-defined and standardized so the results can be plotted on a cost/benefit matrix

• This step typically takes 45 minutes

Identification Categorization Prioritization Profiling Roadmapping

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Opportunity Prioritization (Voting)

The pre-defined voting templates in FacilitatePro allow results to be plotted on a cost/benefit matrix so opportunities can be evaluated in terms of business benefit versus ease of implementation

Introduction to FacilitatePro

Total

ID Description Financial

Value

Strategic Fit Time/Cost to

Implement /

Maintain

Project Risk

& Complexity

Weighted

Average

80. Self-service 4.23 4.52 3.20 3.10  15.06

38 Unified web portal for customers to inquire on the 4.23 5.00 2.70 3.10  15.03

9 Client Self Service - Redetermination 4.42 4.61 2.8 3.1  14.94

99. Kiosks in Public Access Facilities to Access, Print or

Upload Case Information

3.84 4.15 3.00 3.55  14.55

88. Allow participants to get and share just about any

piece of information via Web

4.70 4.80 1.94 2.36  13.81

107. Explore further use of web technology for ( )

subsystems and internal use.

4.40 4.10 2.26 2.57  13.34

53. Anonymous Benefit eligibility determination 2.90 3.47 3.10 3.30  12.78

143. Citizen Portal 3.25 3.87 2.62 2.75  12.50

41. Provide application process to external agency staff 3.11 3.11 2.87 3.00  12.11

Ease of ImplementationBusiness BenefitE-Government

Project Prioritization Matrix

E-Government

41

143

53

107

88

99

938

80

0.00

5.00

10.00

0.00 5.00 10.00

Ease of Implementation

Bu

sin

es

s I

mp

ac

t

Quick WinsMust Haves

Low Hanging FruitMoney Pits

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© 2012 Unisys Corporation. All rights reserved. 36

Opportunity Prioritization (Voting)

The Key Focus Areas for the Innovation Workshop are agreed upon with the client upfront and then incorporated into the formal Workshop Agenda using the template in the Facilitator Packet

Introduction to FacilitatePro

Process Steps:

• At the end of the 1-Day workshop, Facilitators review the voting results with participants to see which ideas rated the highest within each Category area

• Initial results are sent to participants the evening of the workshop and include the ideas collected and the voting results

• These results are later worked into the formal executive summary report which includes cost/benefit matrices and Unisys recommendations

Identification Categorization Prioritization Profiling Roadmapping

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© 2012 Unisys Corporation. All rights reserved. 37

Conducting Your Workshops

Key Resources

Key resources for conducting Innovation Workshops are available on the Innovation Workshop Facilitators Community portal – including the Facilitator Packet and Sample Deliverables

Innovation Workshop Facilitators Community

http://communities.unisys.com/sites/innovationworkshops/default.aspx

Innovation Program Strategic Deal Support Packet

Outline of how Strategic Innovation Program supports strategic deals with proposal materials for “continuous innovation” approach and Innovation Workshops

• Proposal Boilerplate – 2 Page Summary

• Proposal Boilerplate - Detail

• Strategic Deal Support Overview

• Strategic Deal Support – QuickPage

Innovation Workshop Sales Packet

Innovation Workshop Sales Materials

• Strategic Innovation Program - Client-Facing Overview

• Strategic Innovation Program – Internal Overview

• Innovation Workshop - Internal Solution Overview

• Innovation Workshop - Approach

• Innovation Workshop - Sample Agenda

• Innovation Workshop - Quick Page

Innovation Workshop Facilitator Packet

Innovation Workshop materials for session facilitators

Overview 1. Facilitator Guide (this document)

Pre-Workshop Planning 2. Planning Template

3. Sample Invitation

4. Sample Agendas

Preparing the Online Session 5. FacilitatePro Guide

6. Initial Results Template for FacilitatePro

7. FacilitatePro Product Overview

Materials for the Session 8. Workshop Checklist

9. Sample Workshop Overview Presentation

10. Participant Guide Template

11. Feedback Template

12. FacilitatePro Guidelines

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© 2012 Unisys Corporation. All rights reserved. 38

Thank You

Nicholas D. Evans

Vice President & General Manager

CTO Office

Unisys Corporation

801 Lakeview Drive, Suite 100

Blue Bell, PA 19422

214 734 3130

[email protected]

www.unisys.com