unit 11 virtual lecture
DESCRIPTION
Unit 11 Virtual Lecture. Improving Communication Climates. Communication Climate. Communication Climate refers to the emotional tone of a relationship. It is a very integral key to positive relationships. How Communication Climates Develop. - PowerPoint PPT PresentationTRANSCRIPT
Unit 11 Virtual Lecture
Improving Communication
Climates
Communication Climate
• Communication Climate refers to the emotional tone of a relationship.
• It is a very integral key to positive relationships.
How Communication Climates Develop
• Confirming Communication – describes messages which convey valuing of the relationship or other person
• Disconfirming messages – signal a lack of regard for the other person in the relationship.
Confirming Messages
• Recognition• Acknowledgement• Endorsement
Disagreeing Messages
• Arguementativeness• Complaining• Agressiveness
Disconfirming Messages
• Impervious Responses• Interrupting Response• Irrelevant Response• Tangential Response• Impersonal Response• Ambiguous Response• Incongruous Response
Defensiveness
• Defensiveness suggests protection from attack
• We are defensive when others confront us with face – threatening acts
• Thus defensiveness is the process of protecting our presenting self, or face
Assertiveness / The Assertive Message
• A description of the observable behavior that prompted your message.
• Your interpretation of the behavior.• The feelings that arise from the
interpretation.• The consequences of the information shared
so far.• An intention statement
Creating Positive Climates
• Evaluation vs. Description• Control vs. Problem Orientation• Strategy vs. Spontaneity• Neutrality vs. Empathy• Superiority vs. Equality• Certainty vs. Provisionalism
Transforming Negative Climates• Seek more information• Ask for specifics• Guess about specifics• Paraphrase speakers ideas• Ask about consequences of your behavior• Ask what else is wrong• Agree with the critic• Agree with the truth• Agree with the odds• Agree in principle• Agree with the critic’s perception
The End
This concludes the virtual lecture on Unit 11