unit 226 people skills in sport and active leisure

Level 2 Award, Certificate & Diploma in Increasing Participation in Sport and Active Leisure in Community Settings (QCF) (4863-26)

Unit 226People skills in sport and active leisure

Tutor Guidance

1. Explain the unit outcomes and check understanding.2. Present students with unit assessments and processes for submission.3. Utilise the PowerPoint to support lesson delivery, and student understanding.4. Allow for students to record lesson information to support them in their assessment.5. Consolidate after each lesson.6. Link theory lesson outcomes with practical delivery.7. Consolidate and link the practical and theory aspects with the unit outcomes and assessment.8. Utilise any and all resources to support and deliver the unit outcomes for example – quizzes,

risk assessments, health and safety checklist, injuries in football, video clips.



Student Guidance

1. Review the unit standards, on Blackboard.2. Access unit assessment from Blackboard.3. Save assessment in your documents.4. Take part within group discussions.5. Record notes/ findings from both practical and theory lessons.6. Ask questions, to establish understanding.7. Take active role within practical lessons.8. Clear submission date and procedure.9. Clearly read the assessment requirements for example, prepare a presentation, write a report,

produce a leaflet.



Unit aimThis unit enables learners to understand the importance of Working with others across the Sportand Active Leisure industry.The unit explores personal presentation of self, appropriate conduct with customers, clients, teammatesand colleagues.Learners will be able to identify the main factors that contribute to creating, positive workingrelationships in Sport and Active Leisure.

Learning outcomesThere are three outcomes to this unit. The learner will:226.1: Understand the importance of personal standards in sport and leisure226.2: Be able to work with team-mates and colleagues226.3: Be able to work with customers and clients

Guided learning hoursIt is recommended that 24 hours should be allocated for this unit. This may be on a full-time or parttimebasis.


The greatest discovery of my generation is that a human being can alter his life by altering his attitudes

Trial, Error & Competition are essential


Outcome 1 Understand the importance of personal standardsin sport and leisure

Assessment CriteriaThe learner can:

1. describe the personal standards to be displayed in sport and leisure

2. explain the importance of displaying personal standards.


Outcome 1 Understand the importance of personal standardsin sport and leisure

Range

Personal standardsPositive attitudes and behaviours, appearance, hygiene, appropriate conduct, communication, desire to meet and exceed expectations of others, time management, observing rules and boundaries, respect for self and others, good sportsmanship

ImportanceBuilding relationships, role model, gain respect from others, improved perception, preparing foremployment


A good manager can, at best, make a team 10% better. But a bad manager can make a

team up to 50% worse

Giovanni Trapattoni


Outcome 2 - Be able to work with team-mates and colleagues

Practical skillsThe learner can:

1. communicate effectively with team-mates and colleagues2. display positive attitudes and behaviours towards team-mates and colleagues

Underpinning knowledgeThe learner can:

1. outline factors which contribute to good working relationships2. describe how colleagues can assist one another3. explain the importance of teamwork.


Outcome 2 - Be able to work with team-mates and colleagues

Range

Team-mates and colleaguesCoaches, other sport and leisure participants, staff employed in same role, team leaders,supervisors, mentors, managers, receptionists, cleaning staffFactorsPositive behaviour, quick and effective response to feedback, patience, sense of humour, pleasant manner, self organisation, eye contact, respect for self and others and a willingness to co-operate, learn and work as a teamHowAdvice, assistance, support, constructive feedback, sharing experience and ideasImportancePortray organisation in a positive way, effective and efficient delivery of services for customers andstaff, safety, staff morale, encourages loyalty, improves performance, achieving targets


INSERT VISUAL

‘An error can be a learning opportunity .’


Outcome 3 Be able to work with customers and clients

Practical skillsThe learner can:

1. communicate effectively with participants and customers2. display positive attitudes and behaviours towards customers and clients3. respond to customer complaints appropriately

Underpinning knowledgeThe learner can:1. identify different methods of communication2. explain the importance of effective communication skills3. state specific situations which would require assistance from a colleague4. describe common causes of customer complaints.



Range

Communicate effectivelyBody language, eye contact, listening, clear response, remembering names, consideration for languages and cultures, being polite, method of communication to suit customer need

Methods of communicationVisual, written, audio, demonstration

ImportanceBuilding relationships, role model, gain respect from others, improved perception, preparing for employment, inclusive of others, achieving desired result



Range

SituationsSituations beyond own level of knowledge and responsibility, aggressive and angry customers, accidents, injuries and emergencies, specific needs, non English-speaking customers

CausesPoor customer service, products, facilities, equipment, advice, supervision, safety, cleanliness, behaviour of staff or other customers, noise, behaviour of children, price of products and services


You don’t have to have been a horse to become a good jockey

Practice makes permanent


Role of the CoachGroup Discussion

1. Discuss the following with your coaching colleagues;

2. What are the different roles a coach can perform?

3. Describe the skills & qualities of a good coach.

4. What do you do well at present as a coach and what would you most like to improve?


Role of the Coach

• Mentor• Administrator• Kit man• Manager• Driver• Development coach• Fitness coach• Skills coach• Referee• First aider• Friend


EnthusiasmPatience

Open and Enquiring Mind

Ability to Inspire

Appearance

Time Keeper

Communicator

Understanding of Players Needs

Approachable

Empathetic

Child friendly

Positive

Persistence

Knowledge

Qualities of an Ideal Coach


You as a coach…..

1. What do you do well….

2. What do you want to improve…...

unit 226 people skills in sport and active leisure

Sports

unit outcomes

active role

unit standards

increasing participation

certificate diploma

community settings qcf

unit assessments

access unit assessment