Unit 3 College Education Searching for a Change

ObjectivesFocusWarming up4.1 Giving directions4.2 Talking about departments4.3 Taking a message Sum-up

ObjectivesObjectives

When the learners finish learning this unit, they should be able to

ask for and give directions talk about departments give and take telephone messages

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FocusFocus

Company departments

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Warming upWarming up

Q1: What department does an accountant work in? (Accounts)

Q2: Which department does a sales representative work in? (Sales)

Q3;Where are the visitors welcome? (Reception) Q4: Which department makes sure the factory’s

products are well made? (Production) Q5: Which department develop new product?

(R&D)

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4.1 Giving directions4.1 Giving directions

A. Presentation and listening

1.Listen to this receptionist talking to three visitors. Match the numbers to the departments on the book.

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Suggested answer:Suggested answer:

First floor: PersonnelSecond floor: After-salesThird floor: Marketing

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2. Discussion:

Q1: On which floor do you think the reception should be?

Q2: Can we locate the Accounts on the 1st floor?

Q3: Can we locate the After-sales on the 4th floor?

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B. Language focusB. Language focus

1. Students study the examples on the book. 2. Answer the questions according to the

examples:

Q1: Where’s the store room?

Q2: Where’s the women’s toilet?

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4.2 Talking about departments4.2 Talking about departments

A.Presentation and vocabulary

1. Complete the paragraph with the words in the box on the book.

Dispatch Marketing Accounts Slaes Research and Development Purchasing After-sales Personnel Production

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2. Listen to the recording and check the 2. Listen to the recording and check the answer.answer.

Suggested answer:

1) Marketing, 2) Personnel, 3) Accounts, 4) Research and Development,

5) Sales, 6) Dispatch, 7) Purchasing, 8) Production, 9) After-sales

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B.B. Reading Reading

1. Read the letters on the book and decide which department they should be sent to.

2. Reread the letters on the book and underline the key words that led to the decision.

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Suggested answer:Suggested answer:

1) Accounts: cheque, payment, invoice2) Personnel: CV, experience3) Purchasing: enquiry, catalogue, price list,

discounts, delivery dates4) Marketing: advertising rates, market

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C. C. ListeningListening

1. Look at the departments. What kind of work do people do in each of them?

Sales

Personnel

Marketing

Accounts

After-sales Content

Suggested answer:Suggested answer:

Sales: order, dispatch, accounting, customer, catalogue, price list

Personnel: recruiting employees, CV/ resume Marketing: advertisement, promotion, seminar [sc

hedule, venue, brochure, guest, speaker] Accounts: cheque, payment, bill After-sales: customer / clients, complaints, proble

m solving:e.g. spare parts [worn out, break down] maintain, hotline.

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2. Listen to the people talking about their work and do the matching.

Sales Maria

Personnel David

Marketing

Accounts

After-sales Content

4.3 Taking a message4.3 Taking a message

A. Presentation and vocabulary1. Look at the note on the book and check if

the information is clear.

2. listen to the recording and correct the errors in the message.

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Suggested answer:Suggested answer:

From: Ms Pelham Of: Bella TravelPhone; 67 78 95 12 Please call

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C. C. Language focusLanguage focus

1. Study the examples on the book.2. Fill in the blanks.3. Listen to the recording and check the

answer.

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Suggested answer:Suggested answer:

1) at, 2) at, 3) at/in, 4) on, 5) at, 6) in, 7) on, 8) in

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D. D. Language focusLanguage focus

1. Listen to the recording of the conversation in 4.3 A for phrases used in asking if someone is there and in leaving messages.

2. Study the examples3. Pair work: practise the dialogue by follo

wing the flowchart. 4. Demonstration (2 pairs)

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Sum-upSum-up

the vocabulary of company departments; how to give simple directions; how to take messages

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