unit 4: iso 9001:2008 quality management system

8/9/2019 unit 4: ISO 9001:2008 Quality Management System

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ISO 9001:2008 Quality Management System

ISO 9001 is a Quality Management System Standard. It applies to all types of

organizations. It doesn't matter what size they are or what they do. It can help both

product and service oriented organizations achieve standards of quality that are

recognized and respected throughout the world.

The ISO 9001:2008 quality certification is based on the following eight fundamental

quality management principles:

1. Customer focus

2. Leadership

3. Involvement of people

4. Process approach

5. System approach to management

6. Continual improvement

7. Factual approach to decision making8. Mutually beneficial supplier relationships

Customer Benefits

The ISO 9000 series of standards have been developed to enable organizations to have quality

based management systems. This enables them to understand their customer's requirements

and improve customer satisfaction, through the review and improvement of their internal

activities.

Benefits of Implementing ISO 9001

The benefits of using the standards are as follows:

1. Improved consistency of service and product performance

2. Higher customer satisfaction levels

3. Improved customer perception

4. Improved productivity and efficiency

5. Cost reductions

6. Improved communications, morale and job satisfaction

7. Competitive advantage and increased marketing and sales opportunities.

ISO 14001:2004 Environment Management System

ISO 14001:2004 specifies requirements for an Environmental Management System to

enable an organization to develop and implement a policy and objectives which take


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standards bodies and certification bodies (registrars).

OHSAS 18001 is structured the same way as ISO 14001, the environmental

management system standard, and has essentially the same elements. It was

specifically developed to be compatible with ISO 9001, the quality management system

standard, and ISO 14001 to allow companies to develop and register integrated quality,

environmental and occupational safety and health management systems.

Benefits of OHSAS Certification

Organizations that have implemented a system to improve the management of health

and safety practices have reported reduced improved employee safety awareness, fewer

accidents and reduced costs. In addition, OHSAS 18001 provides a structure,

companies can use to integrate quality, environmental and safety and health program

management for increased management efficiencies. Many companies find they need

to address health and safety elements as they implement ISO 14001 management

systems because of the strong interconnection between environmental and safety andhealth programs in areas such as emergency planning and risk assessment.

The elements of OHSAS 18001 include

1. Developing an OHS Policy

2. Hazard Identification & Risk Assessment

3. Identifying Legal Requirements

4. Setting OHS Objectives

5. Establishing an OHS Management Program

6. Training Employees7. Implementing OHS Control Measures

8. Emergency Planning

9. Document and Record Control

10. Internal Audit Programs

11. Corrective and Preventative Action

12. Management Involvement and Management Review.

13. Steps to OHSAS 18001 Certification

Steps to OHSAS 18000 Certification

The process for establishing an OHSAS 18001 management system is essentially the

same as the process used of implementing an ISO 14001 system:

1. Preliminary review of existing programs and systems

2. Identification of hazards and applicable laws and regulations

3. Developing new procedures

4. Training personnel


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5. Implementing new programs such as internal audit and management review

6. Seeking certification of the OHSAS program.

unit 4: iso 9001:2008 quality management system

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