unit-iii elements of human behaviour at work. organisational behaviour is a field of study; that...
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UNIT-III
ELEMENTS OF HUMAN BEHAVIOUR AT WORK
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ORGANISATIONAL BEHAVIOUR IS A FIELD OF STUDY; THAT INVESTIGATES;
THE IMPACT OF INDIVIDUALS, GROUPS AND
STRUCTURE; ON BEHAVIOUR WITHIN
ORGANISATIONS; FOR THE PURPOSE OF
APPLYING SUCH KNOWLEDGE; TOWARDS
IMPROVING ORGANISATION’S
EFFECTIVENESS.2
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CONCEPT OF OB• A FIELD OF STUDY AND NOT A DISCIPLINE;• INTERDISCIPLINARY APPROACH;• AN APPLIED SCIENCE;• NORMATIVE & VALUE CENTRED;• HUMANISTIC & OPTIMISTIC;• ORIENTED TOWARDS ORGANISATIONS
OBJECTIVE(S); AND• A TOTAL SYSTEMS APPROACH.
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SOCIAL SYSTEMS, MUTUAL INTEREST & ETHICS
EMPLOYEE GOALS
ORGANISATION
EMPLOYEEETHICS
NEED OF ORGANISATIONAL BEHAVIOUR
SUPERORDINATE GOALS OF MUTUAL
INTEREST
SOCIETY
MUTUAL ACCCOMPLISH -MENT OF GOALS
ORGANISATIONAL GOALS
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IMPORTANCE OF OB HELPS INDIVIDUALS TO UNDERSTAND THEMSELVES AND
OTHERS BETTER. (ATTITUDE, PERCEPTION, LEADERSHIP, COMMUNICATION, INTER-PERSONAL RELATIONS, MOTIVATION, GRIEVANCE, CONFLICT, TRANSACTIONAL ANALYSIS ETC) ;
THROUGH MOTIVATION UNDERSTAND ITS BASIS, TO GET BETTER RESULTS. (INDIVIDUALS, GROUPS, ORGANISATIONS) ;
HELPS TO IMPROVE COMMUNICATION SKILLS ; SEEKS TO SATISFY INDIVIDUAL NEEDS & ATTAIN OBJECTIVES ; SUGGESTS APPROACHES TO CREATE GOOD ORGANISATIONAL
CLIMATE / ENVIRONMENT :- GOOD PHYSICAL & MENTAL
WORKING CONDITIONS ; ADEQUATE COMPENSATION ; & BETTER EQUIPMENT / TOOLS
MUTUAL TRUST ; OPPORTUNITIES FOR GROWTH ; RELATION WITH OTHERS ; & SENSE OF ACHIEVEMENT.
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FOUNDATIONS OF O.B.
INDIVIDUAL DIFFERENCES
NEED FOR MANAGEMENT
WHOLEPERSON
HOLISTICCONCEPT (ETHICS)
HUMAN DIGNITY (VALUES)
CAUSED BEHAVIOUR(MOTIVATION)
OB MUTUALITY OF
INTERESTS
SOCIALSYSTEMS
(PEOPLE) (ORGANISATION)6
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PERSONALITYIS THE SUM TOTAL OF WAYS IN WHICH AN INDIVIDUAL REACTS AND INTERACTS WITH OTHERSCONCEPT:
HOW PEOPLE AFFECT OTHERS AND HOW THEY
UNDERSTAND & VIEW THEMSELVES, AS WELL
THEIR PATTERN OF INNER & OUTER MEASURABLE
TRAITS AND THE PERSON SITUATION INTERACTION.7
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PERSONALITY- NATURE
BIOLOGICAL FACTORS(HEREDITARY, BRAIN, PHYSICAL FEATURES)
(MENTAL, EMOTIONAL STATES)
INDIVIDUAL PERSONALITY
FAMILY & GROUP FACTORS
(HOME, FAMILY, SOCIAL)(SOCIALISATION & IDENTIFICATION)
SITUATIONAL FACTORS
(RELIGIOUS PLACE, FESTIVAL)
CULTURAL FACTORS(INDEPENDENCE, AGGRESSION, COMPETITION, CO-OPERATION)
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PERSONALITY TRAITS• TRAITS ARE ENDURING QUALITIES OF AN INDIVIDUAL THAT ARE
NOT COMPLETELY INBORN BUT CAN BE DEVELOPED.EXAMPLES OF TRAITS:• EXTROVERSION• AGREEABLENESS• CONSCIENTIOUSNESSS• EMOTIONAL STABILITY• OPENNESSS TO EXPERIENCE
• LOCUS OF CONTROL• SELF ESTEEM• RISK TAKING
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TYPES OF PERSONALITIES
• TYPE ‘A’
• TYPE ‘B’
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TYPES OF PERSONALITIES (Contd.)
TYPE ‘A’ PERSONALITY – TO ACHIEVE MORE & MORE IN LESS & LESS TIME.
• ARE ALWAYS MOVING, WALKING & EATING FAST,• FEEL IMPATIENT WITH THE RATE AT WHICH EVENTS TAKE
PLACE,• LIKE TO THINK OR DO TWO OR MORE THINGS AT A TIME.• CANNOT COPE WITH FREE TIME.• ARE OBSESSED WITH NUMBERS, MEASURING THEIR
SUCCESS IN TERMS OF HOW MANY OR HOW MUCH OF EVERY THING THEY ACQUIRE.
TYPE ‘A’ – OPERATE UNDER MODERATE TO HIGH STRESS LEVELS; FAST WORKERS, QUICK DECISION MAKERS, LESS CREATIVE.
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TYPES OF PERSONALITIES (Contd…)
TYPE – ‘B’ PERSONALITY• NEVER SUFFER FROM A SENSE OF TIME URGENCY.
• FEEL NO NEED TO DISPLAY OR DISCUSS EITHER THEIR ACHIEVEMENTS UNLESS IT IS DEMANDED BY THE SITUATION.
• PLAY FOR FUN & RELAXATION RATHER THAN TO EXHIBIT THEIR SUPERIORITY AT ANY COST.
• CAN RELAX WITHOUT FEELING GUILTY. 12
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PERCEPTIONIS A PROCESSe , BY WHICH INDIVIDUALS ORGANISE AND INTERPRET THEIR SENSORY IMPRESSIONS, IN ORDER TO GIVE MEANING TO THEIR ENVIRONMENT.
•e - PROCESS IS INTELLECTUAL & PSYCHOLOGICAL HENCE SUBJECTIVE; BECAUSE• EACH INDIVIDUAL MAY HAVE DIFFERENT MEANING FOR THE SAME THING IN HIS/HERENVIRNONMENT.
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CHARACTERISTICSOF TARGET
CHARACTERISTICSOF PERCEIVER
CHARACTERISTICSOF SITUATION
OUTPUTS• ATTITUDES• OPINIONS• FEELINGS• VALUES
MECHANISMSELECTION INTERPRETATION
ORGANISATION
INPUTS• OBJECTS• EVENTS• PEOPLE
BEHAVIOUR
(VARIABLES)
(VARIABLE)
PERCEPTION PROCESS
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CHARACTERISTICS OF TARGETAFFECTING SELECTION- PERCEPTION
1. SIZE2. INTENSITY3.REPETITION4. NOVELITY OR FAMILIARITY5. CONTRAST6. MOTION7.STATUS8. VISIBILITY TRAITS
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CHARACTERISTICS OF PERCEIVER-AFFECTING PERCEPTION
1.SELF CONCEPT2.BELIEFS3.EXPECTATIONS4.INNER NEEDS5.RESPONSE DISPOSITION6.RESPONSE SALIENCE7.PERCEPTUAL DEFENCE8.PERSONALITY9.MENTAL SET
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CHARACTERISTICS OF SITUATIONAFFECTING PERCEPTION
1. TIME
2. WORK SETTING
3. SOCIAL SETTING
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PRINCIPLES OF PERCEPTUAL ORGANISATION
• FIGURE GROUND• GROUPING-PROXIMITY OR SIMILARITY• SIMPLIFICATION• CLOSURE
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MANAGEMENT & BEHAVIOURAL APPLICATIONS OF PERSONALITY & PERCEPTION
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MANAGEMENT & BEHAVIOURAL APPLICATIONS OF PERSONALITY & PERCEPTION
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MANAGEMENT & BEHAVIOURAL APPLICATIONS OF PERSONALITY & PERCEPTION