unit plan mp

Unit Plan - OHR

UNIVERSITI TUNKU ABDUL RAHMAN (UTAR)

FACULTY OF BUSINESS AND FINANCE (FBF)

Unit PlanName of SubjectMANAGEMENT PRINCIPLES

CodeUBMM1013/UKMM1013

Course of StudyFBF

Bachelor of Business Administration (Hons) (BA)

Bachelor of Commerce (Hons) Accounting (AC)Bachelor of Business Administration (Hons) Banking & Finance (BF)

Bachelor of Business Administration (Hons) Entrepreneurship (EN)FAS

Bachelor of Arts (Hons) English Language (EL)FSc

Bachelorof Science (Hons) Biomedical Science (BM)

Bachelor of Science (Hons) Statistical Computing and Operations Research (SC)

FICT

Bachelor of Information Technology (Hons) Communications & Networking (CN)

Bachelor of Information Technology (Hons) Computer Engineering (CT)

Bachelor of Information Technology (Hons) Information System Engineering (IA)

Bachelor of Computer Science (Hons) (CS)

FEGT

Bachelor of Engineering (Hons) Electronic Engineering (EE)

Bachelor of Science (Hons) Construction Management (CM)

FESBachelor of Science (Hons) Mechanical Engineering (ME)Bachelor of Science (Hons) Quantity Surveying (QS)Bachelor of Science (Hons) Software Engineering (SE)

Year of Study

Flexi Structure

Year and Semester201501

Credit Hour3 credit hours

Lecturing hours and Tutoring hours2 hours lecture per week for the duration of 14 weeks

1 hour tutorial per week for the duration of 14 weeks

LecturersLead Lecturer (FES):

Associate Professor Dr. Lai Fatt Sian (Phd, MBA, FIPA, FCIM, FCIS)Email: [email protected] (FBF):

Azeyan Binti AweeEmail: [email protected] Ling Meng

Email: [email protected]

TutorsFESDrs. Law Kian Aun

Email: [email protected]. Cheah Lee FongEmail: [email protected]:Azeyan Binti Awee

Email: [email protected] Ling Meng

Email: [email protected]. Shanthi NadarajahEmail: [email protected]. Tee Chee Wee

Email: [email protected]. Ramesh Kumar Moona Haji Mohamed @ RajooEmail: [email protected]. Thanaletchumi R LetchumananEmail: [email protected]

ModeratorMsCheah Lee Fong

Mode of DeliveryLectures and tutorials

Objective of SubjectTo provide an understanding and knowledge of the principles and concepts of management and organization and the management functions and processes within the business organization.

Learning OutcomeOn completion of this unit, a student shall be able to:

1. Identify and describe the principles and concepts of management and organization2. Explain the management functions and process within a business organization3. Apply the management principles in business operation.

Subject SynopsisThis Unit is designed to develop the students knowledge and understanding of the principles and theories of management in business organization. The Unit begins with an introduction to the organization and management, management level, functions, skills and managerial roles. The students enrolled in this unit learn about planning, organizing, leading and controlling which are very relevant and useful in today business environment.

References

Main Text:

1. Robbins, S. P., DeCenzo, D. A., & Coulter, M. (2015).Fundamentals of management: Essential concepts and applications (9thed.). Upper Saddle River, New Jersey: Pearson Education.Additional Readings:

2. Daft, R. L. (2010). New era of management (9th ed.). Mason, Ohio: Thomson/South-Western.3. George, J. M., & Jones, G. R. (2010). Contemporary management (7th ed.). New York: McGraw-Hill.

4. McShane, S. L. (2008). Principles of management (International ed.). New York: McGraw- Hill.

5. Plunkett, W. R., Attner, R. F., & Allen, G. S. (2012). Management: Meeting and exceeding customer expectations (10th ed.). Mason, Ohio: Thomson/South-Western. 6. Robbins, S. P., & Coulter, M. (2011). Management (11th ed.). Upper Saddle River, New Jersey: Pearson Prentice Hall.

Unit Assessment

Coursework a) Group Assignment 28% (70 marks) b) Individual Presentation 12% (30 marks) 40% 100 marks 40%

Final Examination 60%

Grand Total

100%

1. COURSEWORK (40%)a) Group Assignment 28% (70 marks) The written assignment is to be prepared on a group basic (with maximum 6 members in a group). It is expected the content of the written assignment will reflect groups thoughts and analysis rather than the work of others.The selection of the groups members MUST be from within the SAME tutorial group that the students attend. After the formation of groups, each group leader shall submit the names of the group members to their respective tutors. The list of topics will be given to the students in Week 1.This assignment requires each group to choose ONE (1) management topic from the following 6 topics listed below:1. Innovation and managers today2. Influence of work from home to organization structure3. Motivation and leadership4. Employees behavior, attitude and job satisfaction5. Control, the key to a new era of business world today6. Team buildingEvery group in each tutorial class has to choose a different topic. If there is a case of two groups or more in the same tutorial class selecting the same topic, the decision will be based on the first come first serve basis. Each group is also required to identity ONE MALAYSIAN company to write a report on how the company applies the principles & concepts of management (in relation to the selected topic) and its related problems mentioned above that will be encountered by the company.Students are required to register their company and topic for assignment with the respective tutor by the end of Week 2, i.e. Friday, 23 January 2015. Marking Scheme:Section

Assessment

Marks Allocation

1

Introduction

To present a brief background of the company and its nature of business.10 marks

2

Contents

Analysis of companys practices/operations in relation to the selected topic. (TWO practices needed) To identify and explain the relevant principles and concepts of management (in relation to the selected topic) those are being applied in the company.

Note: To complete this section, student will need to do

library and Internet research.

25 marks

3

Recommendations

To provide recommendations on how the principles and concepts of management can be applied more effectively by the company to solve their problems that will be encountered (refer to section 2).15 marks

4

Conclusion

To summarize the report 10 marks

5

Quality of the written assignment

Structure, layout, languages and references.

10 marks

Total Marks

70 marks

Try to approach the assignment from the problem solving perspective. Besides secondary sources, students are encouraged to obtain primary sources such as interview the managers. You can discuss with your tutors concerning your assignment questions. Your tutor will explain to you the expectations of the assignment and guide you accordingly.

Students are required to write in their own words and cite references in their written assignments. Failure to do so may result in either the project paper be rejected or failed or heavily penalized.

This written assignment should not be longer than 2,000 words, excluding the cover and content pages as well as the appendices and references, with 1.5 spacing using Times New Roman of font size 12. The report must include a cover sheet as shown in Appendix I. All pages in the written report should be numbered except for the cover sheet, marking scheme, table of contents, references and appendices. A copy of marking scheme for the written assignment (Appendix II) and the oral presentation (appendix III) must be attached immediately after the cover sheet of the report.

Students are expected to use APA referencing style for their assignment (Appendix IV).Each group shall submit the written assignment by Week 7, Friday, 27th February 2015), before 4.00pm.Late Submission Penalty ClauseDeadline for submission of assessment item(s) is to be strictly adhered to. No extension of time will be allowed except in extenuating circumstances, e.g. medical reasons. Students who wish to apply for extension of time for submission of assessment item(s) after the due date shall put in writing the request together with validated documentary evidence to support the application to his/her class tutor. The lead lecturer may consider and grant such extension of due date for the assessment item(s) based on the tutor's recommendation. Any assessment item required by the Coursework Assessment which is submitted after the due date, without an approved extension, will be penalized. A penalty of 10% reduction of the maximum mark applicable to the assessment item(s) will be levied for each day of late submission. Weekends and Public Holidays are counted as one (1) day late. Assessment item(s) submitted more than seven (7) days after the due date will be awarded with zero (0) marks.

b) Individual presentation 12% (30 marks) As mentioned earlier, the individual presentation carries 15% (30 marks). Every member in the group is required to individually present their assignment orally during a designated tutorial.Students are required to present their written assignment during the tutorial class. The presentation will be carried out during the tutorial class in week 9, week 10 and week 11. Instructions:

Presentations should not exceed 15 minutes and 5 minutes for Q&A session.

Formal attire

Using PowerPoint slides

Display of presentations must in bulleted form and in short phrases.

Do not read from the notes. However, use of cue cards is allowed.

Each group is to submit the following items to their lecturer ONE WEEK prior to the start of the presentation:(i) Copy of the presentation evaluation form (Appendix III), which details such as students ID number, students name, selected company, selected topic etc duly completed. (If the group has 6 members, then 6 copies of Appendix III should be submitted)

(ii) A hardcopy of the PowerPoint presentation slides.

2. FINAL EXAMINATION (60%)The final examination for this subject will be 3 hours and will consist of TWO (2) sections:

Section A (40 marks) = ONE (1) compulsory case study question.

Section B (60 marks) = Answer any TWO (2) out of THREE (3) essay questions.

RemarkACADEMIC REGULATIONS

Attendance

Attendance at all lectures and tutorials is compulsory. Students must give reasons for their absence by providing the supporting documentary evidence(s) (e.g. medical certificate, letter from parents/guardians & etc.) and apply for leave of absence from the respective Head of Department. Poor attendance without any approved leave of absence may prompt the Faculty to take disciplinary action, which may include student being barred from sitting for the final examination.

Plagiarism Plagiarism is defined as the submission or presentation of work, in any form, which is not one's own, without acknowledgment of the sources. If a student obtains information or ideas from an outside source, that source must be acknowledged. Another rule to follow is that any direct quotation must be placed in quotation marks and the source immediately cited.

Plagiarism is also defined as copy of all or part of the work of another student(s) of current or previous batch of this University or another higher learning institution.

The University's degree and other academic awards are given in recognition of the candidate's personal achievement. Plagiarism is therefore considered as an act of academic fraudulence and as an offence against University discipline.

Intellectual Property

Copyright must be seriously protected. The University takes a strong stand against any illegal photocopying of textbooks and any other materials by students. Students are forewarned of the consequences and the penalty that may be meted out if they are "caught in the act".

Mode of ReferencingStudents are advised to incorporate proper academic modes of referencing. The normally acceptable mode of academic referencing is the American Psychological Association (APA) system; please refer to the attached APA referencing system document for detailed usage (Appendix IV)Fieldwork Clause (where applicable)

Students are reminded of the importance to consider their personal safety when conducting research in the field. You will be exposing yourself in new situations and meeting with people who are unknown to you. It is important that you are aware of potential dangers and take the necessary safety steps. You have to be extra careful and cautious if you are going to interview or conduct survey with small, unknown organizations or individuals 'on site'.

You should ensure you have the full details (full name, job title, organization name, address and telephone numbers) of anyone or organization you intend to conduct the field research. You should establish the credibility of these respondents before your groups visit them. The field research should be made in groups, not alone. Leave word with your fellow classmates on your field visit (details of place, contact numbers, person you are interviewing or conducting survey with, expected time of return, etc). The field work should be during office hours.

Teaching Plan

Week/DateLecture TopicLearning OutcomeTutorial Topic / AssignmentReference

W1(12/01/15

to

18/01/15)

Topic 1: Managers and Management

Who are managers and where do they work?

What is management?

What do managers do?

Why study management?

What factors are reshaping and redefining management? Tell who are managers and where they work

Define management

Describe what managers do

Explain why important to study management

Describe factors shaping and redefining managementTutorial 1 (Introduction)

Briefing on Unit Plan, requirements and expectations on class attendance, tutorial preparation, class discussion, etc.2 short question to be discussedGroup Assignment

Given Date:

1st tutorial class (Week 1)

Due date: Week 7, 27th February 2015 (Friday), before 4.00 pm to the respective tutor.

Robbins, et al.

(Chapter 1)

W2(19/01/15

to

25/01/15)

Topic 2: Integrative Managerial Issues What is globalization and how does it affect organizations?

What does society expect from organizations and managers?

What is todays workforce like and how does it impact the way organizations are managed?

Explain globalization and its impact on organizations

Discuss how societys expectations are influencing managers and organizations

Discuss the factors that lead to ethical and unethical behavior in organizations

Describe how the workforce is changing and its impact on the way organizations are managed

Tutorial 2 (Topic 1)

5 short questions to be answered and discussed by the students in class.

Deadline for registration of company for written assignment by WEEK 2.

Robbins, et al.

(Chapter 3)

W3(26/01/15to01/02/15)

Topic 3: Foundations of Decision Making

How do managers make decisions?

What are the three approaches managers can make decisions?

What types of decisions and decision-making conditions do managers face?

How do groups make decisions?

What contemporary decision-making issues do managers face?

Describe the decision making process

Explain the three approaches of decision making

Describe types of decisions and conditions face.

Discuss group decision making

Discuss contemporary issues in decision making


5 short questions to be answered and discussed by the students in class.Robbins, et al

(Chapter 4 )

W4(02/02/15to08/02/15)Topic 4: Foundations of Planning

What is planning and why do managers need to plan?

What do managers need to know about strategic management?

How do managers set goals and develop plans?

What contemporary planning issues do managers face?

Discuss the nature & purposes of planning

Explain what managers do in the strategic management process

Compare and contrast approaches to goal setting and planning

Discuss contemporary issues in planning


5 short questions to be answered and discussed by the students in classRobbins, et al.

(Chapter 5)

W5(09/02/15 to

15/02/15)

Topic 5: Organizational Structure and Design

What are the six key elements in organizational design?

What contingency variables affect structural choice?

What are some common organizational designs?

What are todays organizational design challenges?

Describe six key elements in organizational design

Identify the contingency factors that favor mechanistic or organic model of organizational design

Compare and contrast traditional and contemporary organizational designs

Discuss the design challenges faced by todays organizations



Robbins, et al.

(Chapter 6)

W6(16/02/15 to

22/02/15)

Topic 6: Managing Human Resources

What is the human resource management process and what influences it?

How do managers identify and select competent employees?

How are employees provided with needed skills and knowledge?

How do organizations retain competent, high-performing employees?

What contemporary HRM issues face managers?

Describe the key components of HRM process and the important influences on that process

Discuss the tasks associated with identifying and selecting competent employees

Explain how employees are provided with needed skills and knowledge

Describe strategies for retaining competent, high-performing employees

Discuss contemporary issues in managing human resources



Robbins, et al.

(Chapter 7)

W7(23/02/15to01/03/15)Topic 7: Managing Change and Innovation

What is change and how do managers deal with it?

How do managers manage resistance to change?

What reaction do employees have to organizational change?

How can managers encourage innovation in an organization?

.

Define organizational change and compare and contrast views on the change process

Explain how to manage resistance to change

Describe what managers need to know about employees stress

Discuss techniques for stimulating innovationTutorial 7 (Topic 6)

5 short questions to be answered and discussed by the students in classGroup Assignment Due:

Friday, 27th February 2015 before 4.00 pm.

Robbins, et al.

(Chapter 8)

W8(02/03/15to08/03/15)Topic 8 : Foundations of Individual Behavior

What are the focus and goals of organizational behavior?

What role do attitudes play in job performance?

What do managers need to know about personality?

What is perception and what influences it?

How do Learning Theories explain behavior?

Identify the focus and goals of OB Explain the role that attitudes play in job performance Describe different personality theories Describe perception and the factors that influence it Discuss learning theories and their relevance in shaping behavior Discuss contemporary issues in OB.


Case study with 5 short questions to be answered and discussed by the students in class.

Robbins, et al.

(Chapter 9)

W9(09/03/15 to 15/03/15)

Topic 9: Understanding Groups and Managing Work Teams

What is a group and what stages of development do groups go through?

What are the major concepts of group behavior?

How are groups turned into effective teams?

What current issues do managers face in managing teams? Define group and describe the stages of group development

Describe the major concepts of group behavior

Discuss how groups are turned into effective teams

Discuss contemporary issues in managing teamsTutorial 9 (Topic 8)

3 short questions to be answered and discussed by the students in classPresentation

Each group is given 15 minutes to present and 5 minutes Q&A for written group assignment.

Robbins, et al.

(Chapter 10)

W10(16/03/15 to 22/03/15)

Topic 10 : Motivating and Rewarding Employees What is motivation?

What do the early theories of motivation say?

How do the contemporary theories explain motivation?

What current motivation issues do managers face?

Define and explain motivation Compare and contrast early theories of motivation

Compare and contrast contemporary theories of motivation

Discuss current issues in motivating employeesTutorial 10 (Topic 9)

2 short questions to be answered and discussed by the students in class.Presentation


Robbins, et al.

(Chapter 11)

W11(30/03/15

to 29/03/15)

Topic 11: Leadership and Trust

Who are leaders, and what is leadership?

What do early leadership theories tell us about leadership?

What do the Contingency Theories of leadership tell us?

What is leadership like today?

Why is trust the essence of leadership?

Define leader and leadership

Compare and contrast early leadership theories

Describe the four major contingency leadership theories

Describe modern views of leadership and the issues facing todays leaders

Discuss trust as the essence of leadershipTutorial 11 (Topic 10)

Case study with 3 short questions to be answered and discussed by the students in class.Presentation


Robbins, et al.

(Chapter 12)

W12(30/03/15

to 05/04/15)

Topic 12 : Managing Communication and Information How do managers communicate effectively?

How is technology affecting managerial communication?

What communication issues do managers face today? Describe what manages need to know about communicating effectively

Explain how technology affects managerial communication

Discuss contemporary issues in communication


Case study with 3 short questions to be answered and discussed by the students in class.Presentation

Each group is given 15 minutes to present and 5 minutes Q&A for written group assignment.Robbins, et al.

(Chapter 13)

W13(06/04/15

to 12/04/15)

Topic 13 : Foundations of Control

What is control and why is it important?

What takes place as managers control?

What should managers control?

What contemporary control issues do managers control?

Explain the nature and importance of control

Describe the three steps in the control process

Discuss the types of control organizations and managers use

Discuss contemporary issues in controlTutorial 13 (Topic 12)

3 short questions to be answered and discussed by the students in class.Robbins, et al.

(Chapter 14)

W14(13/04/15

to

19/04/15) RevisionTutorial 14 (Topic 13)

Case study with 3 short questions to be answered and discussed by the students in class.

Note: The information provided in this Unit Plan is subject to change by the Lecturers. Students shall be notified in advance of any changes.

This Unit Plan is:

Prepared by:

_______________________

Assoc Prof Dr. Lai Fatt SianLead LecturerModerated by:

__________________MsCheah Lee Fong

ModeratorApproved by:

__________________________

Mr. Alexander Tay Guan MengHead of Department

Department of International Business

Date:

Date: Date:

Appendix I UNIVERSITI TUNKU ABDUL RAHMAN FACULTY OF BUSINESS AND FINANCE

ACADEMIC YEAR: 2014/2015JANUARY 2015 TRIMESTER

UBMM1013/UKMM1013 MANAGEMENT PRINCIPLES

GROUP Assignment cover Sheet

Course details

Course

: ______________________________________

Year and Trimester of study: _______________________________________

Tutorial Group

: _______________________

Lecturers Name : _______________________

Tutors Name

: ________________________

Assignment Details

Selected Topic

: _____________________________________

Companys Name

: _____________________________________

Due Date

: Week 7, 27 February (Friday), before 4.00 pm to the respective tutor.Important Note

: Submission of assignment is the responsibility of the students.

Students Detail

NameStudent ID No.

1.

2.

3.

4.

5

Assignment Overall Marks (70 Marks): ____________ Marks.

Appendix II

UNIVERSITI TUNKU ABDUL RAHMAN FACULTY OF BUSINESS AND FINANCE



MARKING SCHEME FOR GROUP ASSIGNMENTSectionAssessmentMarks AllocationMarks Awarded

1Introduction

10 marks

2Contents

25 marks

3Recommendations

15 marks

4Conclusion

10 marks

5Quality of the written assignment

10 marks

Total Marks

70 marks

Comments:

---------------------------------------------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------------------------------------------

Name of marker: _______________________________

Signature of marker: ____________________________

Date: ______________________

Appendix III

UNIVERSITI TUNKU ABDUL RAHMANFACULTY OF BUSINESS AND FINANCE



PRESENTATION EVALUATION FORM

STUDENTS ID NUMBER: _______________________________ COMPANYS NAME: _____________________________ STUDENTS NAME: _____________________________________ SELECTED TOPIC: _______________________________

COURSE, YEAR & TRIMESTER: __________________________ DATE OF PRESENTATION: ________________________

NoItemsPoorSatisfactoryExcellentMarks

1Organization of Presentation1

(No Logical Order)23

(Reasonably Ordered)45 (Clear Development of Content)

2Overall Eye Contact1

(Little or None)23

(Some Eye Contact)45 (Constant Eye Contact)

3Adaptation to Audience1

(No Attempt to Relate to Audience)23

(Some Attempt to Relate to Audience)45 (Audience Thoroughly Involved)

4Visual Aids

1

(None or Poorly Presented)23

(Some Aids Reasonably Supportive)45 (Thoroughly Supportive of Speech)

5Handling Questions1

(Poor Dealt with Audience)2 3 (Fairly well handled)45

(competently handled)

6Timing1 (Badly Judged, Too Short or Too Long)23

(Reasonably Well Judged)45

(Exactly Judged)

Total 30 marks

Converted to 12 %

Comments: __________________________________________________________________________________________________________

__________________________________________________________________________________________________________

Name of evaluator: ____________________

Signature of evaluator: _________________ Date: ______________________

Appendix IV

APA REFERENCINGThe referencing format for all student assignments and research reports is adapted from the American Psychological Association (APA) style. The following items show how various sources of information are referenced in the assignments or research reports.

1. Journal article with volume and issue numbers. Italicize the journal title and volume number.

Boyle, B. A. (1997). A multi-dimensional perspective on salesperson commitment. Journal of Business& Industrial Marketing, 12(6), 354-367.

Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224-227.

2. Book, two authors.

Toller, M., & Fielding, J. (1998). Global business for smaller companies. Rocklin, CA: Prima Publishing.

3. Book, one author.

Sekaran, U. (2003). Research methods for business: A skill building approach (4th ed.). New York: John Wiley & Sons, Inc.

4. Brochure with corporate author.

BestTemp Staffing Services. (1997). An employers guide to staffing services (2nd ed.) [Brochure]. Denver: Author.

Note: when the author and publisher are identical, use the word Author as the name of the publisher.5. Brochure with a writer.

Lawrence, K. S. (1993). Guidelines for reporting and writing about people with disabilities (4th ed.) [Brochure]. New York: Research and Training Center on Independent Living.

6. Newspaper article, one author.

Standish, E. (1999, January 19). Global market crushes OPECs delicate balance of interest. Wall Street Journal, pp. A1, A3.

7. Newspaper article, no author:

Buying Asian supplies on the net. (1997, February 12). Los Angeles Times, pp. D3-D4.

8. Company annual report:

Mutual Bank. (1998). Annual report. Kajang, Selangor.

9. Magazine article:

Posner, M. I. (1993, October 29). Seeing the mind. Science, 262, 673-674.

10. Book, component part (Chapter in an edited book):

Kuntz, S. (1998). Moving beyond benefits. In Randolph Jacobson (Ed.), Our changing workforce (pp. 213-227). New York: Citadel Press.

11. Edited book:

Pennathur, A., Leong, F. T., & Schuster, K. (Eds). (1998). Style and substance of thinking. New York: Publishers Paradise.

12. Book, no author or editor:

Merriam-Websters collegiate dictionary (10th ed.). (1993). Springfiield, MA; Merriam-Webster.

13. Dissertation or thesis:

Morales, G. H. (1998). The economic pressures on industrialized nations in a global economy. (Doctoral dissertation, University of San Diego, 1998). Dissertation Abstracts International, 52, 5436C-5437C.

Kiren, R. S. (1997). Medical advances and quality of life. Unpublished doctoral dissertation, Omaha State University.

Almeida, D. M. (1990). Fathers participation in family work: Consequences for fathers stress and father-child relations. Unpublished masters thesis, University of Victoria, Victoria, British Columbia, Canada.

14. Unpublished paper presented at a meeting or conference:

Myers, C. (1998, August). HMOs in todays environment. Paper presented at the Conference on Medical Insurance Solutions, Chicago, IL.

15. Proceedings published regularly:

Cynx, J., & Williams, H. (1992). Hemispheric differences in avian song discrimination. Proceedings of the National Academy of Science, 89, 1372-1375.

16. Unpublished manuscript:

Pringle, P. S. (1991). Training and development in the 90s. Unpublished manuscript, Southern Illinois University, Diamondale, IL.

17. Article from a printed magazine, reproduced online:

Norwalk, P. (1999, July 17). Training managers to help employees accept change. Business Line. Retrieved June 17, 2001, from: http://www.busline.com/ news

Note: Do not end a path statement with a period, because any stray punctuation in a path will hinder retrieval.

18. Article from an online magazine, no author listed:

Housing market fueled by rising consumer confidence, low rates. (2003, June 12). Builder Online. Retrieved August 11, 2004, from http://www.builder online.com/pages/builderonline/Story.nsp?story_id=39428052&ID=builderonline&scategory=Computers&type=news

19. Article from an online newspaper:

Zaino, J. S. (2003, June 12). Learning a little discipline. Chronicle of Higher Education. Retrieved September 10, 2003, from http://chronicle.com/jobs/ 2003/06/2003061201c.htm

20. Article from a printed journal, reproduced online:

Many articles online are the exact duplicates of their print versions. If the electronic form is identical to the printed version, add within brackets Electronic version. This allows you to omit the URL.

Bowler, D. M., & Thommen, E. (2000). Attribution of mechanical and social causality to animated displays by children with autism [Electronic version]. Autism, 4, 147-171.

Add the URL and date of access if page numbers are not indicated. For example:

Chatterjee, S. R., & Pearson C. A. L. (2002). Trust and managerial transition: Evidence from three small Asian economies, 9(4). Retrieved August 30, 2003, from http://proquest.umi.com/pqdweb?did=292172661&sid=1&Fmt =4&clientld=63520&RQT=309&VName=PQD

21. Information or article from an Web site:

Heathfield, S. M. (2005). Leadership and sponsorship in action. Retrieved June 23, 2004, from http://humanresources.about.com/cs/managementissues/ a/walktalk_p.htm

Lowe, G. S., & Schellenberg, G. (2005). Employees basic value proposition: Strong HR strategies must address work values. Retrieved March 5, 2005, from http://www.hr.monster.com/hrreporter/hrstrategies/22. Information or article from an Web site with no author:

The state of employee satisfaction. (2004, January). Retrieved July 25, 2004, from http://www.insightpulse.com/articles.cfmCustomer service culture and attitudes towards CRM in Europe. (2005, January). Retrieved May 15, 2005, from http://www.crmguru.com/offers/papers/ salesforce_emeareport.pdf

23. Online information or article from an Web site with no author and no copyright or publication date:

Employee satisfaction survey items Sample job satisfaction survey questions (n.d.). Retrieved February 17, 2005, from http://employee-satisfaction. com/sample-survey-items.asp

Notes:

(a) The APA style recommends listing only those works actually cited in the text, so you would not include works for background or for further reading in the references.

(b) DO NOT number the entries in the Reference section. All entries must be made in alphabetical order.

(c) References by the same author (or by the same two or more authors in the same order) with the same publication year are arranged alphabetically by the title (excluding A or The) that follows the date. Lowercase lettersa, b, c, and so onare placed immediately after the year, within the parentheses.

Examples of Reference Entry:Kaufman, J. R. (2001a). Control of

Kaufman, J. R. (2001b). The roles of

(d) For Malay names:

i. Enter a Malay name under the first element of his/her name unless it is known that he/she treats another element of his/her name as a surname. In that case, enter under the surname. For example, Sopiee is the surname and Norda is the given name,

Sopiee, N.

ii. If an abbreviation is used for a word denoting filial relationship, i.e., b. for bin, bt. for binti, follow the referencing style as above. For example, to reference Ali bin Adbullah and Nawah binti Ahamd,

Adbullah, A.

Ahamd, N.

iii. If a name does not have the word denoting filial relationship and you do not know which one is the surname, enter the name as found. For example,

Ismail Hussien

iv. Ignore the given title of honor, rank, or position. For example, to reference Haji Abdul Majid and Dato Sopiee Norda,

Abdul Majid (If you dont know which one is the surname.)

Sopiee, N. (If Sopiee is the surname.)

v. If the title of honor, rank, or position is hereditary, enter by the title fist and follow by the names found. For example, Ungku, Syed, Nik, and Wan.

Ungku Abdul Aziz Enter as Ungku Abdul Aziz if there is no surname

or if you dont know which one is the

surname.

Syed Hassan Ali Enter as Ali, S. H. if Ali is the surname.

Nik Safiah Nik Karim Enter as Nik Karim, N. S. if Nik Karim is the surname.

Wan Ahmad Abdullah Enter as Abdullah, W. A, if Abdullah is the surname.

(e) For Chinese names,

i. Enter the surname first. For example, Wong Mei Mei,

Wong, M. M.

ii. If a name contains both Chinese and non-Chinese given names, enter the initial of non-Chinese given name before that of the Chinese given name. For example, Johnny Chin Kai Wai and Thomas Lee Ah Beng,

Chin, J. K. W.

Lee, T. A. B.

(f) For Indian names,

i. If the name appears as Subramaniam Periasamy and Periasamy is the surname or family, enter as follows:

Periasamy, S.

ii. If the name appears as Subramaniam P., enter the same as follows:

Subramaniam P.

iii. If the name appears as S. Periasamy, enter the same as follows:

S. Periasamy

CITATION IN THE TEXT

1. Personal communications such as interviews, telephone conversations, e-mails, group discussion, messages from bulletin boards (electronic or white board), letters, and memos would not be listed in the reference list at all. Such citations would appear in the text only. Provide the date of the personal communication as exact as possible. For example:

Increasing the role of cable companies in the industry is high on the list of the company, Day Cable and Communications (Georgia Stainer, personal communication, March 2, 1999).

2. When a work has more than two authors, cite all authors the first time the reference occurs in the text. In subsequent citations, include only the surname of the first author followed by et al. (insert a period after al) and the year. For example,

First citation in the text:

Williams, Smith, Bradner, and Rosen (2000) found that

Subsequent citations in the text:

According to Williams et al. (2000)

3. For any work with no author name (such as online article, newspaper, or magazine article, or a chapter), cite it in the text with the first two or three words from the title and the year of publication. Use double quotation marks around the title and capitalize the first letter of each word. For example,

(Buying Asian Supplies, 1997)

4. For works with corporate authors, the names of the corporate authors are usually spelled out each time they appear in a text citation. However, some corporate author names can be spelled out in full when it is first cited and then abbreviated thereafter. For example,

Cited in full for all citations in the text:

(University of Michigan, 2003)

First citation in the text:

(National Institute of Mental Health [NIMH], 2001)

Subsequent text citation:

(NIMH, 2001)

5. To cite a specific part of a source as a direct quotation, indicate the page number of the source and abbreviate the word page (p.), in addition to the authors name and year. For example,

(Cheek & Burn, 2004, p. 332)

6. To cite two or more works within the same parentheses,

i. If the works are of the same authors in the same order, arrange them by the year of publication.

ii. If the works are of different authors, arrange them in alphabetical order and separate them by semicolons. For example:

(Edeline and Wrangler, 1995, 1998)

(Balda, 1999; Kamar, 1996; Pepper & Jones, 2000)

7. For citation of a work discussed in a secondary source, you would give the secondary source in the reference list, and give a citation for the secondary source in the text. For example, if McClellands work is cited in Colthearts study and you did not read the work by McClelland, list the Colthearts reference in the References. In the text, use such citation as:

McClellands study (as cited in Coltheart, 1993) suggests that

Note: Refer to the official web site of APA for more information.

http://www.apastyle.orgLanguage Explained:CITING means formally recognizing, within your text, the resources from which you have obtained information.

BIBIOGRAPHY is the list of sources you have used.

REFERENCE is the detailed description of the item from which you have obtained your information and cited in the text.

REFERENCES

Berg, B. L. (2004). Qualitative research methods for the social sciences (5th ed.). Boston: Pearson Education, Inc.

Bjork, R. A. (1989). Retrieval inhibition as an adaptive mechanism in human memory. In H. L. Roediger III & F. I. M. Craik (Eds.), Varieties of memory & consciousness (pp. 309-330). Hillsdale, NJ: Erlbaum.

Borman, W. C., Hanson, M. A., Oppler, S. H., Pulakos, E. D., & White, L. A. (1993). Role of early supervisory experience in supervisor performance. Journal of Applied Psychology, 78(3), 443-449.

Dickinson, M. (2000). Giving undergraduates managerial experience. Education & Training, 42(3), 159-169.

Gibbs, J. T., & Huang, L. N. (Eds.). (1991). Children of color: Psychological interventions with minority youth. San Francisco: Jossey-Bass.

Heathfield, S. M. (2005). Leadership and sponsorship in action. Retrieved March 15, from talk_p.htm" http://humanresources.about.com/cs/managementissues/a/walk

talk_p.htm

Klimoski, R., & Palmer, S. (1993). The ADA and the hiring process in organizations. Consulting Psychology Journal: Practice and Research, 45(2), 10-36.

New drug appears to sharply cut risk of death from heart failure. (1993, July 15). The Washington Post, p. A12.

Rosental, R. (1987). Meta-analytical procedures form social research (Rev. ed.). Newbury Park, Ca: Sage.

Schwartz, J. (1993, September 30). Obesity affects economic, social status. The Washington Post, pp. A1, A4.

Suntharajah, S. (2005, May 1). Too many jobless grads. The Star, p. 3, Sunday Star Special.

Tan, S-Yin (2004, February). From school to office: A guide to entering the workforce. Personal Money, 30, 32-38.

Tang, F. H. (2004, February). A new-year hope [Letter to the editor]. Personal Money, 30, p. 8.

PAGE 24 Unit Plan of UBMM1013/UKMM1013 Management Principles (January 2015)

unit plan mp

Documents

management functions

concepts of management

management level

fundamentals of management

theories of management

business environment

business organization3

business operation