united arab emirates ict survey

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The Telecommunications Regulatory Authority (TRA) has undertaken the most intensive survey of ICT in the history of the UAE. The survey focuses primarily on ICT access (i.e. internet connections) and ICT use (i.e. utilization of internet). The survey was conducted over 6 months and covered 7 sectors: Households, Private Sector, Education Establishments, Higher Education Establishments, Government, ICT Business Sector, and Public Internet Access Center (PIAC) Establishments (e.g., internet cafes and public libraries).

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  • U A E I C T S U R V E YAccess and Use of Information and Communications Technology in the UAE

    Bringing the UAE Telecom Sector Forward

    www.tra.gov.ae

  • P.O.Box: 26662 Abu Dhabi, UAE - T. +971 2 626 9999 - F. +971 2 611 8229www.tra.gov.ae

  • Bringing the UAE Telecom Sector Forward

    Copyright TRA 2009. All rights reserved

  • ContentsGeneral Overview and Key Findings .................................................................................. 8

    Chapter 1:Indicators Report for Households .................................................................................... 12

    Chapter 2:Indicators Report for the Private Sector ........................................................................... 18

    Chapter 3:Indicators Report for Educational Establishments ............................................................ 26

    Chapter 4:Indicators Report for Higher Educational Establishments ................................................ 36

    Chapter 5:Indicators Report for Public Sector Establishments .......................................................... 46

    Chapter 6:Indicators Report for the ICT Business Sector .................................................................. 52

    Chapter 7:Indicators Report for PIAC Establishments ....................................................................... 60

    Chapter 8:International Benchmarks ................................................................................................ 62

    Chapter 9:Methodology .................................................................................................................... 72

  • SUMMARY OF 2008 UAE ICT SURVEY RESULTS6

    CONTENTSGENERAL OVERVIEW AND KEY FINDINGS .........................................................................8Overview ..............................................................................................................................................................................8Key Findings ..........................................................................................................................................................................8ICT in Households .................................................................................................................................................................8ICT in the Private Sector ........................................................................................................................................................8ICT in Educational Establishments .........................................................................................................................................8ICT in Higher Educational Establishments ..............................................................................................................................8ICT in the Government Sector ...............................................................................................................................................8ICT in the ICT Business Sector ...............................................................................................................................................8ICT in Public Internet Access Centers (PIACs) ........................................................................................................................8

    CHAPTER 1: INDICATORS REPORT FOR HOUSEHOLDS .................................................12

    Proportion of households with a mobile cellular telephone...................................................................................................12Proportion of indivduals with use of a mobile phone ............................................................................................................12Proportion of households with a fixed line telephone ..........................................................................................................12Proportion of households with a computer ..........................................................................................................................12Proportion of individuals aged between 15 and 74 who used a computer at home in the last 12 months ............................12Proportion of individuals aged between 15 and 74 who used the Internet in the last 12 months ..........................................12Locations where individuals users accessed the Internet in the last 12 months (multiple responses possible) .......................13Internet activities undertaken by individuals in the last 12 months (multiple responses possible) .........................................13Frequency of individual Internet use in the last 12 months (from any location) ....................................................................14Proportion of households that are satisfied with telecommunication service operators customer service levels ...................14Proportion of households that are satisfied with the quality of telecommunication and internet services in the UAE ............14Proportion of households that have noticed any improvements in the telecommunication service operators prices over the past year or two ...................................................................................................................................................................15Proportion of households that are satisfied with the telecommunication service operators current prices ............................15Proportion of households that have noticed more choices, offers or options in the telecommunication service operators services in the past year or two .........................................................................................................................................................15Proportion of households that are satisfied with the telecommunication service operators current service offerings ............16Proportion of households with electricity .............................................................................................................................16Proportion of households with a radio .................................................................................................................................16Proportion of households with a television ..........................................................................................................................16

    CHAPTER 2: INDICATORS REPORT FOR THE PRIVATE SECTOR .......................................18Proportion of Businesses with computers .............................................................................................................................18Proportion of businesses with a website ...............................................................................................................................18Proportion of businesses with an intranet, local area network (LAN), or extranet (multiple responses possible) ....................19Proportion of businesses receiving orders over the Internet ..................................................................................................20Proportion of businesses placing orders over the Internet .....................................................................................................21Proportion of businesses with Internet access ......................................................................................................................22Business use of the Internet by type of activity (multiple responses possible) ........................................................................23Proportion of Employees using computers ...........................................................................................................................24

    CHAPTER 3: INDICATORS REPORT FOR EDUCATIONAL ESTABLISHMENTS ...................26Schools with computer laboratories .....................................................................................................................................26Percentage of schools with basic telecommunication infrastructure or telephone access......................................................26Percentage of schools with an Internet connection ..............................................................................................................26Teachers and ICT training and use .......................................................................................................................................27Percentage of teachers with mobile phone, use of Internet in school, E-mail, E-mail for communicating with students ........27Ratio of Students to computers in laboratories .....................................................................................................................28Percentage of students who use the Internet at school ..........................................................................................................29Percentage of students using Internet regardless of location .................................................................................................29Student use of the Internet by type of activity .......................................................................................................................29Percentage of students with mobile phones, computers at home, E-mail ..............................................................................30Percentage of students who can use computer, digital camera, design a webpage ...............................................................31Location of computer learning (multiple responses possible) ...............................................................................................32Looking at the same separated by public and private shows ....................................