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T hey say there’s strength in numbers. And now that United States Cold Storage has opened its ninth public refrigerated warehouse in California—it’s USCS’ customers who stand to benefit. USCS has just built and opened a 6.8 million-cubic-foot warehouse on the north side of Sacramento in the McClellan Business Park (formerly McClellan Air Force Base). The multi-temp (-20°F to +45°F) site offers more than 31,000 pallet positions, 20 dock doors and a rail siding served by both the UP and BNSF. It is the company’s second Sacramento location and sits close to nearby facilities in Tracy and Turlock, CA. McClellan is conveniently positioned off the interstate 80 corridor and only a few miles from the Interstate 5 interchange. The ware- house offers fully racked, 65-foot refrigerated docks and multiple storage rooms offering storage temperature flexibility. In addition to USCS Builds New Site in McClellan, CA UNITED STATES COLD STORAGE NEWSLETTER e Shield 4th Quarter 2016 Steve Palefsky,General Manager: “The new USCS facility, McClellan Park, will add additional capacity to the existing Northern California network of warehouses.” continued on page 8 THE SHIELD

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They say there’s strength in numbers. And now that United States Cold Storage has opened its ninth public refrigerated warehouse

in California—it’s USCS’ customers who stand to benefit.

USCS has just built and opened a 6.8 million-cubic-foot warehouse on the north side of Sacramento in the McClellan Business Park (formerly McClellan Air Force Base). The multi-temp (-20°F to +45°F) site offers more than 31,000 pallet positions, 20 dock doors and a rail siding served by both the UP and BNSF. It is the company’s second Sacramento location and sits close to nearby facilities in Tracy and Turlock, CA.

McClellan is conveniently positioned off the interstate 80 corridor and only a few miles from the Interstate 5 interchange. The ware-house offers fully racked, 65-foot refrigerated docks and multiple storage rooms offering storage temperature flexibility. In addition to

USCS Builds New Sitein McClellan, CA

UNITED STATES COLD STORAGE NEWSLETTER

The Shield 4th Quarter 2016

Steve Palefsky,General Manager:“The new USCS facility, McClellan

Park, will add additional capacity to the existing Northern California network of

warehouses.”continued on page 8

THE SHIELD

The Shield 4th Quarter 2016

It’s hard to believe that we’re finishing last-minute shopping and getting

ready for the holidays. As always, it’s been a very busy year at USCS Storage and—as you can see from articles in the Shield—we continue to open up new warehouses, expand services and grow and develop our USCS Storage team members.

When the fourth quarter opened in October, the East Coast was bracing for Hurricane Matthew, which was forecasted to hit south Florida and continue up the coast. It was threatening catastrophic conditions in several areas where USCS has warehouses. First, let me mention that we were extremely fortunate that none of our USCS Storage colleagues or their families were significantly impacted by the storm.

Secondly, I am pleased to report that USCS’ leaders executed our business continuity plan to near perfection. Vice President of Engineering Mike Lynch—along with regional engineers Lonnie Hradec and Mark Herlihy–did an excellent job of preparation. They initially reduced temperatures, locked down the affected sites and pumped down refrigeration systems. They also secured generators in case of extended power outages for Florida and North Carolina.

Fortunately, our Florida operations were spared and we were able to resume normal operations after the storm passed. However, the storm hit North Carolina extremely hard with high winds and severe flooding. Lumberton, NC, was in national news when area rivers breached their levies and the entire area was flooded.

Our Lumberton, NC, facility would have been without power for more than a week had it not been for back-up generators brought in as part of our contingency planning. Telephone and

Reasons to Give Thanks

Focus on Sustainability, Safety

communication lines also were out. However, our cellular communication was utilized for data and phone services—providing the needed work around during that time. I want to congratulate the entire area operations team for their efforts and say thank you for a job well done.

In early November, I visited our North Carolina warehouses. My first stop was Marshville and I am pleased to report that Operations Manager David Baucom and his team are doing an excellent job. Then, I visited our Lumberton facility, which was still working to get back to normal. Activity levels were extremely high as our customer base also had been trying to recover from being down during the emergency period. That recovery business—coupled with seasonal inventory surges—has been quite challenging but our Lumberton team went the extra mile to meet these unexpected demands. Lastly, I visited our Warsaw facility and toured our new addition. Some of the improvements in dock design already were apparent during construction and I believe they will have a positive

continued on page 8

CONTENTS

Cover Feature1New McClellan, CA Site Opens

President’s Message2

Reasons to Give Thanks

Customer News3USCS and Foster Farms: Win-Win-WIn Relationship

Employee Highlight5

Weaver Develops With a Growing Region

Warehouse Operations6Q&A with George Cruz, Senior Vice President, Southern Region

Employee News4Wired for Success:Tim Brennan Retires

Transportation & Logistics7More (Efficiency) With Less (Paper)

David Harlan, President & CEO

Employee News9Minooka Earns Energy Savings RebateMatthew Hughes joins Covington, TN Team

In Memoriam10Remembering Sheri Thornburg

Continuing Text8McClellan, CA Site continuedPresident’s Message continued

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The Shield 4th Quarter 2016

Customer News

USCS and Foster Farms: Win-Win-Win Relationship

You’ve heard of a “win-win” scenario. Yet here’s

a story of a win-win-win partnership. It’s when a sup-plier and customer not only keep growing individually, but grow with each other on a local level, a regional level and then a national level. That’s the story of United States Cold Storage and Fos-ter Farms, one of the nation’s leading poultry producers based in Livingston, CA.

First supporting Foster Farms’ northern California operations were USCS Tulare (2000) and USCS Fresno (2007). The Turlock, CA, facility is positioned a few miles from Foster Farms’ main production plant and headquarters. With the expansion of Turlock in early 2015, the Western team saw an opportunity and capacity to grow with Foster Farms at a regional level. USCS worked with Tom Bower, Foster Farms Vice President of Supply Chain and his team, to adapt and integrate USCS systems specifically to Foster Farms’ growing needs.

In part, USCS presented the idea of handling the vast majority of Foster Farms’ West Coast volume, which would involve using USCS sites in Turlock, Bakersfield, and even more of Tulare and Fresno. Likewise, Foster Farms has dedicated itself to enhanced food safety throughout its vertically integrations operations and supply chain. This vision aligned nicely with USCS’ own strategy and nationwide GFSI Food Safety audit compliance program. GFSI adherence sets USCS apart from competitors and the company is embracing the highest available levels of auditing compliance.

Foster Farms already stands as the West’s number one poultry brand in three fresh product tiers (Organic, No

Antibiotics Ever and Conventional) and the region’s leading brand for frozen cooked chicken and corn dogs. With that, Foster Farms has set out to extend its market reach and has viewed USCS as a proven partner with the scalability to grow nationwide. Specifically, Tom Bower saw value to engage other USCS facilities in strategic national distribution markets.

The USCS-Foster Farms partnership has grown further with the recent addition of USCS McDonough, GA, facility into the Foster Farms supply chain. McDonough will serve as an advantageous location to service and distribute Foster Farms product into the Southeast. McDonough receives product from Foster Farms Demopolis, AL and Farmerville, LA facilities.

Along with this, USCS and Foster Farms are currently analyzing and modeling other potential locations to add into the Foster Farms supply chain as a way to more efficiently, and cost effectively service other portions of the US.

“Foster Farms has been very pleased with our growing relationship with USCS. They understand and play a key role in our service level and on-time delivery goals,” says Tom Bower. “We would like to thank the entire USCS team for their dedication and great work in helping us service our customers.”

“Fortunately, we have been able to help Foster Farms achieve their regional and national growth strategies—while keeping its specific emphasis on food safety and quality,” adds Jason Smoyer, Regional Manager Business Development-West. “Working with Tom and his team has been an absolute pleasure and has made us all better on multiple fronts. We are fortunate to have the scalability, flexibility, and open-mindedness throughout our company necessary to service our customers effectively. I am ecstatic to be a part of this journey.” n

Left to right: Jared Fischer, Tom Bower, Robert Hernandez, Jason Smoyer, Jennifer Puckett, Evonne Terwilliger, Jose Pulido, Chris Harrington.

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Employee News

Wired for Success: USCS’ Tim Brennan Retires

The Shield 4th Quarter 2016

Pardon the play on words but Tim Brennan has been “wired” for suc-

cess in the information technology field. And after a diverse and success-ful 42-year career, Tim will retire in December 2016 as USCS Vice Presi-dent of Information Technology.

He joined the company as Director of Information Technology in 1998, a time when USCS did not have a web site, an IT network or even its own email system. A short three years later, Tim was behind the launch of USCS’ customer website e-USCOLD, in 2001. It was a key project requiring USCS to network all of its warehouses and IT systems together as a unified company.

“With the support of the CEO and the Board of Directors, we were given a mandate and the funding to become a ‘Best in Class’ technology leader in the third-party logistics and public refriger-ated warehouse industries,” says Tim. “eUSCOLD eventually evolved into our state-of-the-art IT network, cen-tered in advanced data centers.”

Tim says organizational opportunity and challenge were exactly what he was looking for when he joined USCS.

Tim joined the US Navy during the Vietnam war era (1968-72), serving as a communications technician. Upon receiving his honorable discharge, he earned an associate’s degree in computer science (Atlantic Cape

was promoted to Network Architect in 2015 and today he is responsible for the USCS IT Network, which connects the entire organization to the business applications and to USCS’ customers. He oversees the connecting hardware and telecommunications that make up the IT network. He also ensures that proactive cybersecurity policies and procedures are in place.

“It has been very rewarding to work with my son and to observe his professional growth and technical expertise in action,” notes Tim.

Speaking of family, Tim and his wife, Christine, live in Galloway, NJ, close to the South Jersey shore. With six grandchildren nearby, Tim says they will remain in the area to spend time with family. Meanwhile, he is looking forward to more time for travel as well as home improvement projects, gardening, hiking, beach time and an occasional 5k race.

In parting, Tim wants to give his regards to all of his USCS colleagues and team members.

“Never lose the friendly, personal atmosphere that is a hallmark of USCS,” he says. “You folks are the best and I will certainly miss working with you.” n

Community College) and a bachelor’s degree in organizational management (Eastern University). Next, he spent 18 years in various IT roles, working as a programmer, systems analyst and software development manager in the gaming industry, while employed at Harrah’s and Tropicana casinos.

“I joined USCS in 1998 as Director of Information Technology as it pre-sented new challenges and expanded oversight for the entire company,” Tim recalls. “Today, I’m proud of the trans-formation of USCS’ IT into a world class technology department. We be-gan with very little IT infrastructure in 1998 and created a Best-in-Class IT

infrastructure.”

Tim was promoted to Vice President in 2015. During his tenure, the company’s infor-mation technology team has grown to 44 full-time team members, plus consultants.

“Tim has had a very success-ful career at USCS,” says David Harlan, USCS Presi-dent and Chief Executive Officer. “In addition to his technical abilities, Tim has

done an excellent job of working with our plant and regional management to meet their needs, our customers’ needs and our corporate objectives.”

Dave continues, “As a result, we now have a ‘Best in Class’ refrigerated logistics solution. Tim also has built an extremely strong IT team and we will be in good hands with Srini Gudipati succeeding Tim. I personally want to thank Tim for all his contributions and wish him and Christine a long, happy and healthy retirement.”

Interestingly enough, Tim may be leaving—but the Brennan name still remains at USCS. Tim’s son, Matt Brennan, joined the company in March 2013 as a Network Technician. Matt

Tim and Christine

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Employee Highlight

The Shield 4th Quarter 2016

Want to ensure job success in the future? It starts in the here and

now. Although you never know what the future holds, people will remember if you have a good work ethic and a positive influence in the workplace. Just ask Jodie Weaver, USCS’ Human Resources Manager-Northeast Region.

Jodie studied agribusiness at Delaware Valley College (1998-2002) and interned during the summers at the Rosenberger Companies, a regional, Pennsylvania-based company with cold storage, an ice plant other businesses. Jodie handled human resources assignments, assisted in Rosenberger’s ice plant office and handled any of Rosenberger’s farm-related business. It was there that Jodie met Jeff Borchelt, a Rosenberger delivery driver at the time.

Three years later in 2005, Weaver had worked a few jobs and was back at the family farm when she went shopping

at a local mall. By coincidence, she bumped into Jeff, who had since joined USCS’ brand new Bethlehem, PA, facility and was serving as a Transportation Supervisor. It just so happens that Jeff was looking for a transportation clerk, he remembered Jodie from their past Rosenberger experience—and he soon set up an interview with Steve Cunningham, who then served as General Manager.

Jodie recalls, “I could see the excitement Jeff (now Northeast Transportation Manager) had for USCS and I wanted to be a part of that.”

Working with just one other person, Jodie’s initial responsibilities involved pool load scheduling and billing. Jodie quickly became even more familiar with broader operations because her job involved constant coordination with USCS Bethlehem’s Customer Service and Warehouse departments.

For that matter, USCS Bethlehem grew quickly as well, and by 2007, the site needed dedicated human resources help. Knowing Jodie had the experience, Steve asked her to take over that new role. Moreover, it wasn’t long before Jodie’s role encompassed the entire Northeast region, which also has grown quickly. Today, USCS has five Pennsylvania sites in Bethlehem (two), Quakertown (two) and Hazleton and Jodie visits each site on the same day every week.

“Except for a few months, I have been a part of USCS’ Northeast Region from the start,” says Jodie. “I have watched it grow into the tremendous region it has become and I am very proud to be a part of it.”

“Human Resources fits me differently each day,” she continues. “The role changes—based on the needs of an employee or the facility. And with

At a Glance: Jodie Weaver Human Resources Manager-Northeast

History2005: Joined USCS Bethlehem in Transportation (load planning, billing)2007: Promoted to HR Supervisor2010: Promoted to Human Resources Manager- Northeast (new position)

Other USCS and Industry Experience 2012: Graduated from World Food Logistics Organization Institute 2015: Earned Master’s degree in Human Resources, DeSales University.

Jodie is a member of the USCS Safety Steering Committee

TEAM MEMBER CLOSE-UPTEAM MEMBER CLOSE-UP

continued on page 6

Weaver Develops With a Growing Region

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The Shield 4th Quarter 2016

five facilities, I wear multiple hats at once. The ability to adapt and succeed is rewarding to me. Each day provides new challenges that keep me on my toes and as a result, I never stop learning.”

As a member of USCS’ Safety Steering Committee, Jodie also sees a much broader picture. The committee considers national processes and procedures and the group includes senior executives from multiple departments, including several at USCS’ corporate office.

“As a member of the Safety Steering Committee, my human resources role lets me meet other members of the USCS leadership team,” Jodie notes. “This provides me with even more opportunities for growth, experience and knowledge.” n

Jodie Weaver cont. from page 5

Q Let’s talk new growth and activities involving USCS sites in Texas, Tennessee and Florida. What have been a few operational highlights?

George: We have some additional growth plans in Miami and in Ten-nessee, although it’s premature to talk about them just yet. However, there is quite a bit of news coming out of Texas at the moment.

Operations – Area Insights

It’s been nearly a year since our last interview. What have been a few highlights in your region?

George Cruz: We’ve been focusing on growth and I’m proud to say that the USCS Southern Region has posted growth increases for three consecutive years.

I also want to mention food safety and worker safety. We, as a Region, embraced the British Retail Consortium (GFSI) global food safety auditing program in 2013. Today, we have about 70% of our facilities certified and/or recertified. In 2017, we will add four more sites to that list for about 80% of all our locations. Meanwhile, we have reached our goal of having all designated plants in the Southern Region GFSI certified.

We also have a strong emphasis on worker safety at all of our facilities and have rolled out the Company’s HITT program, which stands for Hazard Identification Tracking and Training. We, as a company, have embraced this type of accident reporting—both for lost-time and near misses. Any accident or near-miss is recorded and a system automatically notifies senior management about the event. All of this serves our effort to be much more aware and develop a safety culture. We’re engaging our team members by encouraging them to come up with their own safety posters and to share and post pictures of their families. We want our people to remember those reasons for returning home safely every day.

The Shield talks with George Cruz, Senior Vice President, Southern Region. The region includes 12 operations in

Texas, Tennessee and Florida that employ approximately 750 team members.

Q

George Cruz, Senior Vice President, Southern Region

The Dallas Metroplex area has been growing. After building the Phase One and Phase Two sections at our new Dallas warehouse, we’re already in the process of completing a Phase Three addition. We expect that building—complete with blast freezing—to be operational in 2018. Meanwhile, we’re looking at an additional parcel of land north of the Dallas-Ft. Worth area. Throughout 2016, our Metroplex warehouses have been at capacity or near capacity. Here, I want to acknowledge our managers and team members. Customers have complimented our Best in Cold service levels and our truck turnaround times are beating industry standards.

Elsewhere, we just purchased land in Laredo, TX, in between the Columbia and International bridges. We believe this location will be ideal for exponential growth involving fresh fruits and vegetables—particularly avocados—coming up from Mexico. I just went down to Mexico to visit our top accounts and I’m pleased to report that our relationships are strong. We’re projecting some very impressive growth with key Mexican growers and we’re looking to build a new facility that could be operational in 2018. n

Warehouse Operations

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Transportation & Logistics

The Shield 4th Quarter 2016

More (Efficiency) With Less (Paper)

Every company strives to do more with less. Here’s an example where

USCS’ Transportation & Logistics group literally is becoming more efficient, more carrier and customer responsive—all with less paperwork.

Transportation Billing Supervisor Jackie Winters says USCS carriers historically have submitted an invoice (as well as all back-up documents pertaining to the load) by fax, email and/or postal mail. Even when an email was received, USCS’ old process required the documents to be printed. Once invoices were processed, all related documents where scanned in batches and then saved as PDF files. Retrieving a document meant scrolling through large files to find a certain page—and that also is an inefficient use of time.

In the Spring of 2016, USCS purchased and installed Lexmark International’s “Perceptive Content” enterprise con-tent management system.

“It allows us to create a customized workflow that runs parallel to USCS Transportation Management System (TMS), where invoices are processed,” notes Alyssa Heckman, Logistics Systems & Implementation Lead. “This gave us the ability to implement the new system with minimal changes to the existing billing process, which made the transition easier for the users. In addition, it gives us flexibility to adjust the workflow as we go to meet any future needs.”

Echoing those sentiments is Wendy Snoke, Senior Manager, Logistics Services.

“USCS was looking to streamline an outdated process and move toward a paperless environment. Our goal was to be able to index, store and retrieve documents electronically for improved

visibility and efficiency in our customer billing and carrier payables processes,” she says. “Once implemented, we saw an immediate benefit in terms of reduced paper consumption. As a result of this project, we were able to reduce paper by an estimated 650,000 pages per year. Users also benefit with improved visibility and access to paperwork as we are now indexing the images for easy document retrieval.”

The new program was introduced in June of 2016 in the Chicago-area warehouses, which involve the most shipping volume. By mid-July, the Perceptive software program had rolled out to all other regions.

Wendy says carriers now email their paperwork and no longer need to send invoices via postal mail or fax. Once submitted, carriers are emailed

confirmation that their paperwork was received into the system. USCS can now see metrics such as invoice receipt date and time in queue. This allows Jackie and her team to better prioritize work, manage exceptions and expedite the carrier payment process.

Wendy adds that her group’s paperless mission continues.

“We are looking at opportunities to reduce paper in other areas and to leverage the system for a more automated billing process,” she says. n

Front row (from left to right): Alicia Oliver, Alyssa Heckman, Tene TruittBack row (from left to right): Sandy Tinoco, Leslee Cruz, Wendy Snoke, Jackie Winters, Quiana Bayard, Sharon Costello, Liz DeJesus. Not pictured – Doris Merchant

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The Shield 4th Quarter 2016

traditional storage and distribution, the site will offer crossdocking, a dedicated quality lab and temperature controlled special handling room. USCS also will utilize a state-of-the-art Cascade CO2 refrigeration system, 100% LED lighting, the latest in site security (including a high definition surveillance system) and cutting-edge fire suppression technology.

USCS also is proud to promote Steve Palefsky, a 16-year company veteran, to General Manager for USCS McClellan.

“Steve is a natural leader and his promotion to General Manager of our newest facility in California is well deserved,” says Rod Noll, Senior Vice President-Western Region.

Steve joined USCS in June 2000 as Bay Area Manager Trainee working between California sites in Union City and Oakland. In 2002, he transferred and helped with the Phase 2 and Phase 3 expansions at USCS Tracy. There, he later was promoted to posts as Warehouse Superintendent and Operations Manager.

“Having worked in the area, perhaps there’s nobody who better understands the role USCS McClellan will play with our Northern California customers,” adds Chris Harrington, Area Manager- Northern Central Valley.

“Our nearby sites will be used to help customers better manage freight during periods of seasonal high storage demands,” notes Steve. “These close locations also will provide better multi-vendor consolidation opportunities for our customers. This will result in efficient, cost effective shipping solutions.” n

impact on the major distribution program operating in our new space.

Speaking of travels, I also visited our Pennsylvania facilities in Hazleton, Bethlehem and Quakertown. The facilities all looked wonderful, our team members are great and employee morale is strong, even despite such a busy time of year. We’re also talking about expanding our Quakertown East facility next year and that’s exciting.

When I wasn’t traveling, we were here in Voorhees, NJ, hosting several important guests. Clement Lam, Managing Director of Swire Cold Storage China, will be retiring and he brought his successor, Samson Wong. Together, we toured some nearby warehouses and discussed how USCS and Swire Cold Storage China can collaborate on future operating systems, building design and customer relationship management. As a follow-up to that meeting, Eric Chan, Business Development Director with Swire Cold Storage China, also visited. He joined Marty Steinmetz, Vice President, Strategic Partnerships, on a number of business development meetings to US-based food companies with international operations.

We also enjoyed a visit from Merlin Swire, Chief Operating Officer for

Swire Group. USCS’ management team provided him with an update on our company and the public refrigerated warehousing industry. Merlin once served on USCS’ Board of Directors and it was a pleasure to welcome him back to our offices.

Finally, I’ll mention that we held our senior management meeting in Voorhees. This is where we plan our capital and operating budgets for the coming year. I’m pleased to say that all senior managers have positive outlooks for 2017 with continued growth in all areas of the business. This meeting also covered important subjects of safety, automation and information technology. Mickey Hoffmann, Vice President, Corporate Development, also led a discussion of USCS’ three-year plan. It’s during this working session that we compile and include ideas from all senior managers. These ideas went into our growth and strategy plan, which was presented at our Board of Directors meeting in London.

In closing, I want thank all of my USCS colleagues throughout the country for their hard work and I want to thank our loyal customers for their business. I wish everyone a safe and happy holiday season and best of health and success in the new year. n

President’s Message continued from page 2McClellan, CA continued from page 1

Continuing Text

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The Shield 4th Quarter 2016

(from left to right): Neal Latham, ComEd Sr. Energy Efficiency Program Manager; Kevin Sears, Superintendent USCS Storage; George Malek, ComEd Director of Energy Efficiency Services; Brian Smith, Chief Engineer USCS Storage; Patrick J. Brennan, Minooka Village President; Matt Reed, General Manager USCS Storage; E.J. Wilkie, ComEd Sr. Account Manager; Bryan Moster, Operations Manager USCS Storage

Here’s proof that hard work literally pays off. Cascade Energy, a third-

party energy efficiency consultant, visited USCS Minooka, IL, in 2015, and recommended several energy-saving steps. Upon review, USCS engineers made 12 of 14 suggested improvements, which this year provided 1,669,520 kWh in annual savings, 132.1 kW/mo in peak demand savings, and a total of $123,544 in annual electric cost

savings. To celebrate that achievement, officials from Commonwealth Edison Company, better known as ComEd, visited USCS Minooka and presented the team with a check for $116,866. Moreover, Midwest Regional Engineer Jim Duffy estimates that—thanks to additional energy savings—USCS Minooka’s capital refrigeration improvements will quickly pay for themselves in less than two years. n

Minooka Earns Energy Savings Rebate

Employee News

Matthew Hughes joins Covington, TN Team

We would like to welcome Mat-thew Hughes to the Covington

Team!

“Matthew comes to us with distribution center management and administrative experience,” says George Cruz, USCS Senior Vice President, Southern Re-gion. “Most recently, he served as an Operations Manager at Target’s distri-bution center in Memphis, TN. Prior to that, he also served as Operations Man-ager at Exel Inc. in Jackson and Mem-phis, TN, for more than nine years. We are very pleased to have him join the United States Cold Storage team!” Matthew brings with him, a bachelor’s of science degree in Business Admin-istration from Middle Tennessee State University.

“Joining the USCS team has been an easy transition with the guidance of George Cruz and Michelle Grimes. The existing Covington team, as well as the entire southern region, has been very supportive and helpful in the day to day operations and engineering. The opportunity to join the USCS team has been my best career decision,” adds Matthew. n

Matthew Hughes joins the company as Assistant Manager

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Engineering

UNITED STATES COLD STORAGE, INC.201 Laurel Road, Suite 400 Voorhees, NJ 08043

E-MAIL: [email protected] www.uscold.com

THE SHIELDPRSRT STD

U.S. POSTAGEP A I D

HAYWARD, CAPERMIT #3335

The 4th Quarter 2016

By George L. Cruz

It’s with a heavy heart that I write these words to tell our friends in the industry

that one of our own has succumbed to life’s will – Sheri Thornburg. She was an adamant and determined customer service representative in our Fort Worth facility,who sadly passed away on September 8th after an unexpected aneurysm and subsequent stroke that first occurred on September 1st.

Sheri committed herself 110% to all she did whether it was professional or personal. She gave her all at USCS and our customers loved her. Here are just a few kind words received from our customers when they learned of her passing:

JR SimplotNews of Sheri’s passing came as great shock to all of us on the Simplot team. Sheri was one of the most admired, well respected, knowledgeable and responsive customer service representatives we have worked with, including the many 3PL partners we utilize. We considered Sheri the GOLD STANDARD of CSR’s. Over

the many years the Simplot team worked with Sheri, many came to consider her as a long distance friend as well as a business partner. She will be missed.

~ Monty Gamble & Ron MacCulloch La Huerta/Little FarmsIt was a pleasure working with Sheri Thornburg. She was a wonderful person and always went above and beyond to help us with all our requests.

We’ll definitely miss her and our condo-lences go out to her family, friends and all her teammates at USCS.

~ From all her friends at Little Farm Frozen Foods, Inc. Eduardo Lash

Sheri’s death was sudden. When I first heard the news, I simply could not believe it. Sheri was full of life and it seemed she had many more years ahead to live her life. It occurred to me she indeed lived her life wonderfully. I will forever be thankful to have known Sheri and am grateful for all of her contributions to the USCS DFW Metroplex team during her tenure with the company.

One of my fondest memories was taking Sheri with me to visit JR Simplot in Boise. When the Simplot team heard she was with us, everyone there had a common phrase of admiration: “Aaawww, Sheri!” She was much appreciated and highly respected by her customers. We should not have expected anything less. All the memories we have shared with Sheri will forever be cherished and remembered. She will forever live in our hearts.

Sheri will be greatly missed and always be our “Aaawww Sheri.” n

Remembering Sheri Thornburg

Sheri Thornburg

In Memoriam

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