united technology group case study: using kaseya traverse to deploy advanced infrastructure and...
TRANSCRIPT
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Using Kaseya Traverse to Deploy Advanced Infrastructure and Applications Monitoring Services to Your Customers
Kaseya Connect 2014
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Intros
• Mike Verner - COO • James Ilderton – Principal Engineer
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Monitoring Landscape & Consolidation
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Why Traverse?
Evaluation Criteria Tool on par or better than that of separate vendor sets Cost structure that could be absorbed into current sales model Root cause/correlation engine that occurred instead of depending on engineering
labor to do it Matches future direction of UTG Passes muster of current mid-market client IT staffs
Solution: An enterprise level monitoring platform already moving to your VSA
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Case Study Intro
National Healthcare Provider
HQ, Datacenter, Cloud & 132 remote sites
Kaseya VSA, Orion, Whatsup Gold, Spotlight on SQL,
Dameware deployed
SLA Contract…they use UTG to report metrics to
their Board of Directors
UTG Managed client’s Orion instance…limited
integration
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Case Study - Transition
• Traverse deployed
• Kaseya Professional Services for SLA reporting
• Now all in Kaseya & Traverse
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Case Study - Outcomes
• Client uses Traverse Dashboard in their helpdesk
• Network Configuration Management
• Be careful the added insight you are providing!
• App correlation
• Client leveraging large & small dashboards
• Advanced Monitoring allowed us to increase our
value to the client as well as increase our monthly
services fee at the same time simplify our
management
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Case Study - Outcomes
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Customized Dashboards by Role
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Netflow Integration
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Netflow Integration
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History & Trending to avoid SLA breaches
Generate reports on demand or automatic schedule and email
PDF or web based
Trend reports – calculates days to reach threshold
Custom reports for complete flexibility by client by need
“MyReports” – add any graph or table to your report template
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Q&A
Thanks!