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Universals of Verbal & Nonverbal Messages

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Page 1: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

Universals of Verbal & Nonverbal Messages

Page 2: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

Interaction of Verbal &Nonverbal Messages =

We blend verbal and nonverbal messages to best convey our meanings

Page 3: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

II. Meanings & Messages

A. Meanings are in people B. Meanings are more than words &

gestures

Page 4: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

C. Meanings are Unique =

no 2 people ever have the same understanding

D. Meanings are both denotative & connotative

Page 5: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

1. denotative = objective definition

2. connotative = subjective or emotional meaning

Page 6: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

E. Meanings are Context-Based

III. Message Characteristics

A. Messages are Packaged = to create a unified meaning

Page 7: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

Messages are Rule-Governed

C. Vary in Abstraction D. Vary in Directness

Page 8: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

Verbal Messages: Principles & Pitfalls

Unit 10

Page 9: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

I. Disconfirmation & Confirmation =

the extent to which you acknowledge another person

Page 10: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

A. Disconfirmation =

ignoring a person’s presence and a person’scommunications

Page 11: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

B. Confirmation-

acknowledge and accept the other person

Page 12: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

C. Types 1. Racism –

places a certain racial or ethnic group in an inferior position

Page 13: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

2. Sexism = get rid of a. generic “Man” b. generic “He” & “His” c. sex role stereotyping

Page 14: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

C. Heterosexism = refers to language used to disparage lesbians and gay men

II. Excluding Talk & Inclusion = include others

Page 15: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

III. Balance of Self & Other

A. Principle of Balance = strive for interactions using a balance of

self-talk and other talk

Page 16: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

IV. Principles of Honest Appraisals

Focus on the Behavior Not the Person State Criticism Positively Be Constructive

Page 17: Universals of Verbal & Nonverbal Messages Interaction of Verbal &Nonverbal Messages = We blend verbal and nonverbal messages to best convey our meanings

• Own Your Own Thoughts and Feelings• Avoid Ordering & Directing

• Consider the Context• Use I-messages