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University of Kentucky Libraries Internal Review Report January, 2016

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Page 1: University of Kentucky Libraries Internal Review Report ... Libraries... · literacy program with rubric-based assessment in support of the UK Core curriculum. UK Libraries personnel

University of Kentucky Libraries

Internal Review Report

January, 2016

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TABLE OF CONTENTS:

EXECUTIVE SUMMARY .......................................................................................................................2

UNIT OVERVIEW ................................................................................................................................5

PRIMARY UNIT STRATEGIC INITATIVES ...............................................................................................7

INFORMATION LITERACY INSTRUCTION PROGRAM .............................................................................9

DISTANCE LEARNING LIBRARY SERVICE ............................................................................................. 13

RESEARCH SUPPORT ........................................................................................................................ 14

OUTREACH, SERVICE, AND ENGAGEMENT ......................................................................................... 17

DIVERSITY ........................................................................................................................................ 20

PERSONNEL ..................................................................................................................................... 20

OPERATING EXPENSES ..................................................................................................................... 24

FACILITIES ........................................................................................................................................ 25

TECHNOLOGY .................................................................................................................................. 26

PARTNERSHIPS ................................................................................................................................ 29

OPERATIONS .................................................................................................................................... 30

IMPLEMENTATION OF POLICIES AND PROCEDURES ........................................................................... 30

EVIDENCE OF BUDGET REQUEST PREPARATION ................................................................................ 31

INPUT FROM CONSTITUENTS............................................................................................................ 32

BENCHMARKING ACTIVITIES............................................................................................................. 37

APPENDICES………………………………………………………………………………………………………………………………………42 The Periodic Review Educational Unit (Non-Degree Granting) Report Checklist can be found in Appendix G.

EXECUTIVE SUMMARY The Internal Review Committee began work in August 2015 with a charge to draft an initial self-study report. The committee reviewed UK Libraries’ Strategic Plan, Program Review Implementation Plan, Strategic Plan Progress reports, Annual Student Learning Outcomes reports, LibQUAL survey data, Library User Survey data, and UK@Work survey results. The committee received input from various individuals in UK Libraries as well as the Faculty Council and the Staff Council. The committee sought feedback from library personnel prior to submitting their report to the Dean for his review.

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Committee Members

The Internal Review Committee is composed of Laura Davison, Sarah Dorpinghaus, Mary Molinaro (retired from UK in October 2015), Debbie Sharp, Judy Wiza, and Dr. Stacey Greenwell (Chair). Additional contributors to the report are included in Appendix F.

Overview of Progress since Last Self-Study

UK Libraries accomplished several important initiatives outlined in the Implementation Plan and Strategic Plan for the review period.

A major initiative linked to University Goal 1 called for the development and delivery of an information literacy program with rubric-based assessment in support of the UK Core curriculum.

UK Libraries personnel gave numerous presentations for state, regional, national, and international conferences, served as officers in professional and scholarly organizations, and authored books, journal articles, and conference papers.

UK Libraries implemented an institutional repository, UKnowledge, and recruited a nationally recognized director. A director of marketing also joined UK Libraries during the review period focusing on improving awareness of UK Libraries services, research, and collections.

UK Libraries launched a redesigned website, a mobile website, and online tutorials in support of student learning. While planning for the establishment of a Research Commons in Young Library continues, a research data service began in 2014. The Special Collections Research Center created the Undergraduate Learning Lab, an internship program designed to foster research skills for undergraduates and provide training and experience in archival processing.

UK Libraries received roughly $1.7 million in grants from various funding sources including the Kentucky Council on Post-Secondary Education, the Institute of Museum and Library Services (IMLS), the National Endowment for the Humanities (NEH), and the Council on Library and Information Resources (CLIR).

UK Libraries repositioned for the future by:

consolidating the Medical Center Library Audio-Visual collection from the College of Nursing to the Medical Center Library

transferring Medical Center Library materials processing to the Collections and Technical Services division

partnering with University of Kentucky Analytics and Technology (UKAT) to provide virtual desktop services to library users

providing space in The Hub @ Young Library for UKAT’s Media Depot and coordinating services to users

relocating the Writing Center from the 5th floor of Young Library to The Hub

consolidation of the Engineering Library and Science Library to be completed by summer, 2016

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integrating selected books and journals from the Lexington Theological Seminary Library collection into UK Libraries collections

conducting reviews of faculty and staff assignments to support UK Libraries strategic priorities

The economic recession severely impacted UK Libraries’ ability to accomplish some Implementation Plan recommendations. Rather than increasing UK Libraries budgets as recommended, budget reductions during the review period occurred in key areas such as collections, personnel, and operating expenses. UK Libraries Senior Associate Dean and the Director of Finance and Administration continued providing detailed analyses of the impact on collections, personnel, and operating budgets. These reports were shared with the Provost during the year and at the annual UK Libraries budget hearing with the Provost.

Budget reductions necessitated significant resource cancellations each year of the review period. Endowment funds and reallocations provided funds to purchase major e-journal back files and high demand e-book collections, tripling the number of e-books accessible. Start-up funding for new faculty hires became available for the College of Arts and Sciences in 2010-2012 with a plan to expand to other colleges but startup funding did not continue. UK Healthcare ($75K) and the College of Medicine ($50K) each provided additional funding annually for the Medical Center Library collections budget. Even with this modest additional support, MCL cancelled journals each year during the review period. Efforts to increase UK Healthcare’s direct support of UK Libraries based on the high use of the library collections by clinicians and others throughout UK Healthcare proved unsuccessful.

Rather than increasing UK Libraries faculty and staff as recommended in the previous review, UK Libraries lost over 50 positions from the baseline of 204 in 2009. Salary savings from the eliminated positions provided funds to upgrade existing staff where increased responsibility and workloads required it. Funds captured through unfilled positions also helped balance the annual operating budget. Uncertainty created by plans by the university to implement an RCM budget model resulted in cautious budgeting during this period. UK Libraries continued several diversity initiatives which have been recognized nationally but recruitment of underrepresented staff and faculty remained difficult to achieve.

Major building projects outlined in the Implementation plan, a storage facility and new Medical Center Library, did not materialize. UK Libraries did renovate existing learning spaces and created a large collaborative learning space with a significant renovation of the second floor of the Young Library which once housed journals. The Young renovations cost over $300,000 and was paid for with private gifts.

Major Recommendations

Major recommendations will be addressed in greater detail later in the document:

Analyze personnel deployment in order to achieve strategic initiatives Review strategic placement of positions related UK Libraries strategic plan and to major university initiatives such as undergraduate student success and research. Information literacy, technology (including programmers), and research data management are key areas in need of additional support.

UK Libraries should continue building on current diversity initiatives and enhance efforts to recruit a more diverse faculty and staff. UK Libraries faculty require more support for participation in scholarly and academic associations and conferences. UK Libraries staff need support for professional enrichment

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and training opportunities to keep abreast of the rapidly evolving information environment within academic research libraries.

Increase collection funds to offset previous reductions and address future price increases and inflation Collections are essential for UK Libraries to meet the research needs of UK faculty and students, especially as new research centers and programs are established. Collections supporting medicine and health sciences that are essential to research have been impacted most heavily during the review period.

Address facility improvements as well as annual operating costs Improving UK Libraries facilities and continually evaluating maintenance needs such as new carpeting and furniture is essential. Three major projects highlighted later in this report, an off-site print archive and preservation facility, improvements to both the Medical Center Library and the Science and Engineering Library remain pressing issues for UK Libraries. General operating funds should be stabilized so that salary savings are not needed to balance the operating budget. Holding or not filling faculty and staff positions to redirect salary savings to operating expenses makes it much more difficult to achieve strategic goals.

Strengthen technological infrastructure to improve provision of services Additional and continued support for UK Libraries’ technology infrastructure is necessary to maintain and expand our preservation of, and access to, Kentucky newspapers, rare and unique collections, and oral histories. Improving the technology infrastructure in partnership with UKAT and the Vice President for Research is critical to the development of a UK research data repository.

UNIT OVERVIEW

The University of Kentucky, the flagship public university for the Commonwealth of Kentucky, is a highly residential, research-extensive, land-grant university dedicated to improving peoples’ lives through excellence in teaching, research, service, healthcare, cultural enrichment, and economic development. As the premier research library in the commonwealth, UK Libraries provides expanding access to quality information resources, teaching and learning programs and services, and excellent learning environments. UK Libraries is essential to the University’s goal to elevate the quality of life and enhance the intellectual and economic capital within Kentucky.

UK Libraries consists of 11 distinct locations: William T. Young Library, Agricultural Information Center, Hunter M. Adams College of Design Library, Education Library, Robert E. Shaver Engineering Library, John A. Morris Equine Library, Lucille Caudill Little Fine Arts Library, Medical Center Library, Science Library, Special Collections Research Center, and the Kentucky Transportation Center Library. UK Libraries also manages under contract the Lexmark Library. The Law Library is administratively separate. However, UK Libraries provides an Integrated Library System and assistance with endowment management for the Law Library whose expenditures and personnel data are included in all statistics reported for UK Libraries in this self-study. The University Press of Kentucky (UPK) is administratively part of UK Libraries and is not included in this program review. UPK is the statewide mandated nonprofit scholarly publisher for the Commonwealth of Kentucky, operated as an agency of the University of Kentucky and serving all state institutions of higher learning, plus five private colleges and Kentucky's two major historical societies. Their next review cycle will be 2017-18.

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UK Libraries Mission, Vision and Values Statements (Revised September 5, 2006)

Mission

As the premier research library in the Commonwealth, we collect, create, organize, manage, preserve, and provide access to information that enables learning and the advancement of knowledge essential to teaching, research and service.

Vision

The University of Kentucky Libraries will be one of the nation's twenty best public research libraries, a library recognized world-wide for enriching the intellectual life of the university, the Commonwealth, and the nation.

Values

COLLEGIALITY

· We value cooperation and collaboration.

· We commit to creating an environment that encourages collegiality.

CREATIVITY

· We value innovative ideas and flexible solutions.

· We commit to providing resources for life-long learning.

INTEGRITY

· We value open and honest communication.

· We commit to the highest standards of personal and professional integrity.

· We value the trust placed in us by our colleagues and users.

SERVICE

· We value those we serve.

· We commit to quality services that meet or exceed our users' expectations.

· We serve library employees as well as our users.

RESPECT

· We value the importance of every individual.

· We commit to an open, accepting, and diverse environment.

· We treat users and employees with kindness, consideration and compassion

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Benchmarks Used in this Self Study Report

UK Libraries benchmarks are a small group of universities that have the same full complement of colleges as the University of Kentucky including: Agriculture, Arts & Sciences, Business, Design, Education, Engineering, Fine Arts, Law, Medicine, Nursing, Pharmacy, etc. The University’s strategic planning group identified the benchmark universities in 2014. Libraries at these institutions must provide similar collections and services in support of their universities which is particularly costly given the diversity of specialized programs (Medicine, Pharmacy, Nursing, Dentistry, Engineering, Law, Agriculture, etc.).

Furthermore, the benchmark universities for this self-study all have the same Carnegie Classification, RU/VH: Research Universities (very high research activity), a major impact on the need for library collections in support of high level research across a large number of disciplines and research centers. Although West Virginia University also has the full complement of colleges, it is not in the same Carnegie Classification and so is not included among the benchmarks.

The benchmark institutions used for the University of Kentucky Libraries program review self-study are:

University of Arizona

University of Florida

University of Minnesota

The Ohio State University

Rutgers University

University of Wisconsin

PRIMARY UNIT STRATEGIC INITATIVES

During the review period 2010-14, UK Libraries operated under a strategic plan with the following goals:

Goal 1: Prepare Students and Faculty for Innovation and Leadership in a Global Society

Goal 2: Promote Research and Scholarship in Support of Academic, Social, and Economic Growth

Goal 3: Develop the Libraries’ Human and Physical Resources to Provide Opportunities for Growth and Enhancement

Goal 4: Promote Diversity and Inclusion in Library Staffing, Services, and Collections

Goal 5: Promote Engagement, Outreach, and Service

Recommendations for the future will focus on the new UK Libraries 2015-2020 Strategic Plan with the following goals:

Goal 1: Create a Vibrant Environment that Advances Student Success

Goal 2: Engage in the Research and Creative Environment

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Goal 3: Achieve Organizational Effectiveness, Efficiency, and Sustainability

Goal 4: Make a Positive Impact on the Commonwealth of Kentucky and the Community

The next sections of this document provide details on key accomplishments related to teaching and learning, research, and service within these strategic areas and provide recommendations for advancing these initiatives.

Cost and Funding of Programs: Budget Summary 2009-15

The 2008-09 Program Review Implementation Plan recommendations, which formed the basis of UK Libraries Strategic Plan for 2009-2014, focused heavily on increasing UK Libraries overall operating budget in support of the university’s instructional and research programs. The economic recession during the review period resulted in state budget reductions and severe budget challenges for the university and UK Libraries. Moreover, the recession negatively impacted UK Libraries’ endowments, further reducing funding for library collections. The budget numbers in this summary (and in this document, unless otherwise noted) include expenditures and allocations from all funds.

UK Libraries state-funded recurring base which has been increased incrementally over many years, received permanent cuts during the review period. Total expenditures decreased nearly 3% during the review period, 2009-2015. Expenditures for collections decreased 4% over the review period (2009-2015) while journal prices increased 43% during that same time, necessitating over $2 million of resource cancellations. The total number of positions, (faculty, staff, and student assistant FTE) decreased from 268 in 2009, to 214 in 2015. Other operating expenditures were reduced by 7% during the review period.

Compared to the benchmarks used for this self-study, UK Libraries is underfunded, particularly when comparing library materials expenditures. The costs of library materials for such a large number of diverse and specialized colleges and disciplines, especially in the medical and health sciences, professional schools, sciences, and engineering, are generally significantly higher than the average costs for other library materials.

Not surprisingly, compared to these benchmarks, UK Libraries ranks at the bottom for total library expenditures, due, in part, to the benchmarks’ much larger enrollments. The benchmark libraries also have significantly greater salary expenditures and more library employees to provide services to their larger numbers of students and faculty. Given that UK Libraries has a smaller university community to serve, numbers of library employees and expenditures for salaries would be expected to be proportionally less than the benchmarks, thus significantly lowering the total library expenditures.

However, library materials expenditures necessary to support research and instruction across the same large group of disciplines/colleges, provides a strong measure to determine the most pressing library budget needs, with the greatest impact on UK’s strategic initiatives. Although enrollment is a factor in determining the cost of most online resources, the scope and breadth of collections required to support the wide range of disciplines is possibly a greater factor in determining library materials budget needs. Although some library materials support interdisciplinary and cross-disciplinary needs, some specialized academic areas require specialized library materials creating a need for larger library materials budgets. The cost of resources will increase as UK’s enrollment continues to grow as retention rates rise. In addition to enrollment, new academic and research programs, new degrees, new areas of research, and major grant awards all create significant pressures on UK Libraries’ budget.

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An additional $20+ million would be required for UK to approach the top benchmarks for total library expenditures, (ARL Statistics 2014, top=Ohio State, $48 million; bottom=UK, $21.8 million). However, if the $2 million budget reduction during the last review period were replaced, the ability to purchase library materials and support university research would be more aligned with the library materials expenditures of the three benchmarks whose materials expenditures are closest to UK, as reported in the 2015 ARL Statistics database (2015 Library materials expenditures: UK=$10.3 million; Rutgers=$13.0 million; Wisconsin=$13.1 million; Florida, $13.2 million).

The recession and budget reductions thwarted the university’s decades-long effort to increase UK Libraries ARL Index ranking (ARL Library Investment Index is derived from four factors related to expenditures and staff.) UK Libraries’ rank among the 118 university research libraries actually dropped from 64th in 2009, to 72nd in 2014. A decade ago in 2005, UK ranked 57th. For UK Libraries to regain its ARL ranking from a decade ago, the library budget would need to be increased $1 million annually for the next five years.

Even with the loss of over 50 positions from 2009-14, UK Libraries still ranks third among the benchmarks for number of library employees per 1,000 students. However, to support library strategic initiatives such as undergraduate success, the Nunn Center for Oral History, digitization and preservation of primary and archival resources, data curation, and the institutional repository (UKnowledge), UK Libraries will require additional personnel and funds for program and operating expenses since many of these important initiatives are more closely related to the research goals of UK rather than enrollment goals. In addition, increased operating funds would allow UK Libraries to reduce the amount of salary savings used as funding for operating expenses and would provide for the filling of vacant positions that directly support teaching and learning and research.

Further details related to the adequacy of the library budget are included in the sections on Research-Collections, Personnel, Operating Expenses, and Benchmarking Activities.

INFORMATION LITERACY INSTRUCTION PROGRAM

Since the last review period, UK Libraries has developed a formal program of instruction and assessment with key events as follows:

October 2009 Information Literacy Learning Outcomes created

December 2009 Training in rubric creation

Spring 2010 First information literacy instruction taught with focus on learning outcomes and assessed with rubrics

Late April 2011 Information Literacy Committee formed

June 2012 Information Literacy Coordinator named

July 1, 2013 First full-time instruction librarian, an Undergraduate Learning Librarian, hired

Since the last review, UK Libraries established an information literacy program comprised of a coordinator, an undergraduate learning librarian, and an instructional technologies librarian that has taken a very strategic approach to library instruction while creating five years of assessment data.

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While not offering a degree program or for credit courses, the Information Literacy Instruction Program focuses on the information and research needs of each UK class, thereby making it more relevant than a specialized instruction class. Since instructional sessions are not required, librarians work collaboratively with faculty across campus in designing instructional sessions for their classes.

Library instruction generally utilizes only one in-class session per semester. Because the instructional time is limited, the accompanying assessment of learning is brief. It is within this context that the assessment of information literacy student learning outcomes needs to be viewed.

Assisting the Information Literacy Department are collection liaisons and the UK Libraries Information Literacy Committee. During the past six years the Information Literacy Committee has worked to expand and improve the program. Featured accomplishments include:

Pedagogical support for librarians who teach with focus on active learning techniques

Workshops and webinars organized throughout the year providing subject specialist librarians the opportunity to improve their teaching effectiveness and their understanding of assessment

Annual norming sessions organized for assessment and instruction improvement

A mentoring and training program created for newer instructors

A train-the-trainer program created for teaching assistants in BIO 155, a freshman biology lab class, established in 2013. (Now in its sixth semester, librarians train 10-15 teaching assistants per semester to teach an average of 27 students in each of the 25-29 sections.)

A communication workshop organized for UK Libraries’ academic liaisons and instructors focused on strategies for outreach specifically geared to the disciplinary faculty and instructors

A workshop developed and promoted for UK faculty, instructors, and teaching assistants focused on effective research assignment design. (First offered in February 2014, this workshop is currently being offered several times per semester.)

Videos and other online tools created for online research guides used in face-to-face, online, and hybrid courses

A self-paced Information Literacy course created in Canvas providing instructors with the ability to import individual modules or the entire course into their own Canvas courses

With Presentation U collaborated to present workshop for Faculty Fellows and for Power Hours, student success workshop for students

A complete list of Information Literacy student learning outcomes and curriculum map can be found in Appendix A.

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Learning Outcomes Data Analysis

Learning Outcome 1: Define an information need in order to construct an effective research strategy.

Benchmarks for Information Literacy Assessment

Emerging Developing Proficient Distinguished

Targets Score=0 Score=1 Score=2 Score=3

100 level 22% 40% 34% 4%

200 level 20% 38% 36% 6%

300 level 18% 36% 38% 8%

400 level 12% 34% 44% 10%

UK Libraries plays an integral role in UK’s Core curriculum by participation on the UK Core Education Committee and by teaching research skills in the 100 level Composition and Communication courses.

UK Core courses comprise the majority of courses taught in this sample of 100 level courses. Information gleaned by regular teaching and assessment and from published research reveals that the first step in the research process is the most difficult for any undergraduate. The ability to define the research topic is the focus of Learning Outcome 1. All Learning Outcomes are assessed directly and

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evaluated by library instructional faculty and staff using a locally developed rubric. The chart above shows scores for SLO 1 in 100 level courses over a 3 year period, with scores from 2014-2015 exceeding the benchmark. The Chart titled Percent Scores for LO 2 shows scores for SLO 2 in 100 and 200 level courses over a 3 year period. Learning Outcome 2: Construct an effective research strategy in order to identify and select relevant information sources.

The chart below shows the distribution of instructional sessions taught and assessed in each course level. The Information Literacy Program has been successful in the instruction and assessment of 100 and 200 level students. However, the program has been much less successful in instruction for upper division students. Information Literacy is a component in all Core courses, but it is not mandatory that

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the Libraries teach it. The UK Libraries Instruction Program relies on faculty requests. In order to have a more complete picture of student learning from program entrance to exit, UK Libraries needs to provide more instruction and assessment in upper-level courses in the majors. Effective fall 2014, an updated Graduation Composition and Communication Requirement offers an opportunity to increase the number of assessments in 300 and 400 level courses, but also creates a challenge to meet the opportunity with too few personnel to teach.

DISTANCE LEARNING LIBRARY SERVICE

UK Libraries Distance Learning Library Service provides access to information resources for students taking classes through Distance Learning Programs, and for faculty teaching those classes. The Distance Learning Librarian (DLL) works closely with distance learning faculty to ensure that library resources and services support the class’s learning outcomes. Every distance learning student has remote access, via LinkBlue credentials, to hundreds of research databases and the full-text content provided by UK Libraries. These resources are supplemented by interlibrary loan and document delivery services.

Personalized assistance provided by the DLL creates for the distant learning student a stronger connection to campus by utilizing evolving technologies available for communication and instruction. The DLL supports the academic needs of distance learning students by answering questions posed by students at the point of need via e-mail, chat, phone, or in person with the most effective ways to use academic library research materials and current technology.

The DLL supports the curriculum goals of distance learning faculty by assisting in the creation of library assignments which provide the foundation for effective active learning. To this end the Distance Learning Librarian serves as an “embedded librarian” in courses using Blackboard (often assisting in the assessment of research resources used by students), creates course-specific library guides, and often travels to other locations in Kentucky to conduct in-person information literacy instruction.

UK’s online class presence (and fully online degree offerings) create issues regarding copyright and the legal use of materials. The DLL works closely with the UK Office of Legal Counsel, the Center for the Enhancement of Learning and Teaching (CELT), and E-Learning. DLL and UK Libraries’ Reserves Technician, serve as consultants to faculty who have questions regarding copyright laws and permissions. Most faculty report that they do not have the time often needed to acquire copyright permission for items not covered by the Copyright Clearance Center. Going forward, UK Libraries will need to explore how best to provide copyright and permissions assistance to UK faculty. Also during this review period, DLL worked closely with UK’s Office of Legal Counsel and Distance Learning Library Services to develop the UK Copyright Resource Center, an online resource available to the university community.

RECOMMENDATIONS:

Tailoring sessions and materials to course assignments is an essential component of effective teaching. Providing instruction in an immediately relevant context helps students successfully achieve learning outcomes.

To enhance support of the information literacy component of all UK Core courses additional instruction librarians and academic liaisons with specific subject knowledge and instructional skills are needed. Until that is possible, instruction must become a larger percentage of UK librarians’ assignments.

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Moreover, UK Libraries must continue to collaborate with departments and centers that support student learning. UK Libraries must also continue to explore the most efficient and effective approaches to working with the growing number of Living Learning Communities. Meeting these goals successfully in a still difficult budget environment requires planning, creativity, and continued discussions. (Strategies 1.1.2, 1.2.1, 1.2.2, and 1.2.4 of the UK Libraries Strategic Plan).

RESEARCH SUPPORT

Most UK Libraries faculty are involved in some aspect of research, either research for books and articles, research on issues within librarianship, or supporting research being conducted by other UK faculty and students at all levels. Moreover, UK Libraries plays a key role in the successful application for, and completion of, research grants university-wide, including:

consulting and advising on proposals and applications contributing to literature searches acquiring, managing, and providing access to research materials (monographs, journals, serials,

primary sources) consulting and advising on strategies for managing research data advising on scholarly publishing, and providing an avenue for scholarly publishing in UKnowledge

Collections

UK Libraries collections support faculty and student research across all disciplines including interdisciplinary programs and university–affiliated research centers. The collections incorporate resources in all relevant formats including, but not limited to, print, digital, microform, and audio-visual media. Library users downloaded roughly 3.4 million electronic journal articles during the past year.

UK Libraries also develops open access collections in alignment with the university’s research needs and works with UK researchers to include their own scholarship in the collections as appropriate. Most of UK Libraries’ online collections are accessible remotely and collections in several formats are augmented by interlibrary loan and document delivery services through which resources held by other institutions are made readily available to the UK community. UK Libraries also offers researchers enhanced access options and extends the collections through innovative tools and services such as BrowZine, ReadCube, demand-driven acquisitions, and on-demand access to content not already in the collections.

Flat or decreased budgets makes it increasingly difficult to provide the necessary information resources needed for faculty and student research. As shown in the data below, UK Libraries has experienced substantial and continual collection budget reductions. As journal and database subscription fees rise, UK Libraries is forced to cut subscriptions each year. The Medical Center Library, which serves the Colleges of Medicine, Pharmacy, Dentistry, Nursing, Health Sciences, and Public Health, and UK Healthcare, experienced the most significant cuts with an 18% reduction in FY15. The budget reductions have been partially mitigated by one-time funding allotments. Nevertheless, the resource cancellations have impacted UK Libraries’ ability to support adequately the research efforts of faculty and students across campus.

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Collections budget

reductions ($) Resource

cancellations ($)

Journals price

% increase

FY09 446,900 93,000 9.02

FY10 181,537 95,155 5.48

FY11 203,687 179,522 5.43

FY12 161,124 50,500 5.95

FY13 496,265 688,000 5.48

FY14 286,327 230,000 6.04

FY15 0 686,000 5.6

TOTAL FY09-15 -$1,775,840 -$2,022,177 +43%

Digital Scholarship and UKnowledge

The Digital Scholarship Department partners with UK faculty and students to utilize UKnowledge. The online platform maximizes the visibility and dissemination of UK’s unique research and scholarship. The publications available within UKnowledge include open access journals, books, research/technical reports, theses, dissertations, conference proceedings, image galleries, and researcher profiles. Digital Scholarship also informs the university community of scholarly communication issues such as author rights, fair use, researcher identifiers, alternative metrics, open licensing, practices of scholarly publishing, and compliance with funding agencies’ public access policies. The department has become an essential provider of resources and services that assure researchers succeed in an open and digital scholarly environment.

Special Collections Research Center

The Special Collections Research Center (SCRC) collects, preserves, and makes accessible unique research materials that support the research needs of UK faculty and students in multiple ways. Beyond providing direct support for intensive research requests, the SCRC prioritizes acquisition and access activities based on meeting the research interests of UK faculty across colleges and departments. SCRC supports undergraduate and graduate research by providing hands-on opportunities that utilize archival materials, photographs, oral histories, and other primary sources. Students develop critical thinking and analysis skills while learning how to conduct original research using primary sources. The SCRC Learning Lab internship program (supported by private gifts) offers undergraduate students the opportunity to arrange and describe unique collections in their area of research interest and enhance access to these materials. At the end of each internship the students create an exhibit and make a presentation.

SCRC manages several online research tools that provide access to topical guides, collection inventories, and digitized materials. These tools are open to the public and include ExploreUK, SPOKEdb, Notable Kentucky African Americans Database, and the Kentucky Digital Newspaper Program. As Digital Scholarship, SCRC, and other divisions in UK Libraries continue to expand their online research tools, the need for skilled programmers grows. Continued maintenance and periodic upgrades of UK Libraries’ technical infrastructure is essential for sustaining this important component of research support.

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Institutional Animal Care and Use Committee

Institutions that use live vertebrate animals in research must establish an Institutional Animal Care and Use Committee (IACUC) to oversee and evaluate all aspects of the institution's animal care and use program. The IACUC reviews activities involving animals for compliance with federal, state and local laws, regulations and guidelines. Each proposal must show evidence, preferably through in-depth literature searches, that no alternative methods of research would work as well. UK Librarians assist the researchers by performing these literature searches, and by having a librarian serve as an appointed member of IACUC.

Academic Liaisons

Twenty-six subject specialist librarians comprise the UK Libraries Academic Liaison program. Academic liaisons engage with faculty and students to support research, classroom instruction, library collections needs, and increasingly with research data services and scholarly communications.

Grants and Contracts

Since 2009, UK Libraries has been awarded over $1.7 million in grant funds. State, regional, and national sponsors have funded multiple projects, including health literacy, art and activism, veteran oral histories, and online access to primary sources. The longest running project (2005-2012), is the Kentucky Edition of the National Digital Newspaper Program (NDNP) which received a total of $613,166 from the National Endowment for the Humanities. An inaugural contributor to the NDNP, UK Libraries and continues to take a leading role in the management and preservation of newspaper collections.

In 2011, the Institute of Museum and Library Services awarded UK Libraries a National Leadership Grant totaling $195,853 to develop further OHMS (Oral History Metadata Synchronizer), an open source web-based system that inexpensively and efficiently enhances online access to and discovery of oral histories. Currently, OHMS has approximately 200 institutional accounts in 12 different countries. Several institutions using OHMS have made their oral history collection public including the Digital Library of Georgia, University of Winnipeg, Duke University Libraries, the University of Georgia’s Richard B. Russell Library for Political Research and Studies, Georgia State University (received a major NHPRC

grant to use OHMS), Baylor University, MD Anderson Cancer Center, Brooklyn Historical Society, and West Chester University. A full list of UK Libraries grants and contracts is available in Appendix B. In addition, several UK Libraries faculty and staff contribute a portion of their time to state, regional, and national grants awarded to faculty in other UK colleges.

Honors and Recognitions

The exceptional work of UK Libraries faculty and staff has been acknowledged through several honors and awards. Over 30 national, regional, and state scholarships and honors have been received by faculty and staff during this review period. These include the Dow Jones Leadership Award (Special Libraries Association), Lyrasis NextGen Librarian Leadership Award, American Library Association Spectrum Scholarship, and Outstanding Contribution to Resident Education. The Notable Kentucky African Americans Database received the 2009 Gale Cengage Learning Award for Excellence in Reference and Adult Library Services by the Reference and User Services Association (American Library Association). A complete list of UK Libraries honors and recognitions are included in Appendix C.

RECOMMENDATIONS:

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An increase in collection funds is needed to offset previous reductions and address future inflation and subscription costs, especially in regard to the Medical Center Library’s collections. This is critical for UK Libraries to meet the research needs of faculty and students, especially as new disciplines and programs are established (Objectives 1.2 and 2.1 of the UK Libraries Strategic Plan).

Additional support is needed to address strategic initiatives in strengthening student retention and support of the research and creative environment (Objectives 2.1-2.3 of the UK Libraries Strategic Plan). Instruction, technology and programming, research data management, library publishing, scholarly communication, copyright and academic liaisons are key areas in need of this assistance. (Strategies 2.1.1 and 3.1.5 of the UK Libraries Strategic Plan).

OUTREACH, SERVICE, AND ENGAGEMENT

UK Libraries continues to offer a variety of in-person and online activities and resources to engage the public as well as our campus constituents. In the past these events have included academic lectures, art exhibitions, foreign and art film screenings, and visits by prominent individuals in information science. In 2015, UK Libraries welcomed the Archivist of the United States to present the inaugural Earle C. Clements Innovation in Education Award to an outstanding Kentucky teacher. William T. Young Library regularly receives tours of the building’s architecture and art, including the antique handmade quilt collection displayed on the fifth floor. The Hub @ W.T.’s, a popular student study and collaboration space in Young Library, is host to the Writing Center, Media Depot, and Presentation U and is the venue for programming and exhibits featuring student work. UK Libraries remains a center for the arts, culture, and intellectual events for the campus and the commonwealth.

Online Resources

UK Libraries manages several online resources that are freely available and widely used by the public. These sites provide access to a plethora of primary and secondary sources including oral histories, Kentucky newspapers, photographs, government documents, athletic related media, archival materials, and more.

ExploreUK (exploreuk.uky.edu), the UK digital library [44,000 views/month]

Kentucky Digital Library (kdl.kyvl.org), a statewide digital library [261,000 views/month]

Kentucky Digital Newspaper Program (kdnp.uky.edu) [180,000 views/month]

Notable Kentucky African Americans Database (nkaa.uky.edu) [17,000 views/month]

SPOKEdb (www.kentuckyoralhistory.org), UK oral history database [9,000 views/month]

UKnowledge (uknowledge.uky.edu), the UK digital scholarship repository [44,500 views/month]

UK Libraries also maintains several sites specifically for information professionals. These sites provide details on the established policies, procedures, and workflows implemented by UK Libraries. For example, the meta|morphosis program (http://www.uky.edu/Libraries/NDNP/metamorphosis/index.html) provides detailed guidance on digitizing microfilmed newspapers, which has been immensely helpful to states participating in the National Digital Newspaper Program. UK Libraries also provides open access to our code via GitHub (https://github.com/uklibraries) and contributes plugins and code to various open source software projects like Omeka and Hydra.

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International Programs

Since its inception in 2010, UK Libraries’ International Programs has partnered annually with the College of Arts and Sciences to promote different regions of the world by means of programming aimed at both UK students and faculty and citizens across Kentucky. During the past five years UK Libraries has mounted numerous exhibits and sponsored lectures and other programming focused on various countries and regions. All of the exhibits and lectures are open to the public. To reach as wide an audience as possible, every effort has been made to mount an online version of the exhibits and also provide lectures in UKnowledge.

Lucille Little Fine Arts Library & Learning Center

The Lucille Caudill Little Fine Arts Library and Learning Center provides collections and services for art, arts administration, music and theatre. It is also home to the John Jacob Niles Center for American Music, a partnership between UK Libraries and the School of Music. Since 2009, Little Library has hosted over 750 free public events, mostly concerts and lectures in the Niles Gallery. The gallery’s intimate performance space attracts a diverse schedule of performances from student and faculty recitals to touring artists and ensembles. The “Appalachia in the Bluegrass” concert series held on autumn Fridays brings in performers from across the region. The Niles Gallery is also a popular venue for academic presentations, showcasing the research and scholarship, of not only the College of Fine Arts, but many disciplines across campus and beyond including poets, politicians, singers, scientists, artists, administrators, and even an astronaut!

UK Branch Libraries

The Engineering, Transportation, and Design libraries as well as the Agricultural Information Center participate in various outreach activities sponsored by the colleges they serve. The Design Library has organized several well attended public events including lectures on Ernst Johnson, the architect responsible for many iconic buildings on central campus, and Richard B. Isenhour, the premier mid-century architect in Lexington. The Engineering and Transportation Libraries regularly exhibit and participate in the College of Engineering’s E-Day (formerly Engineering Day). This event is held at the end of Engineers Week, an annual event sponsored by a coalition of more than 100 professional societies and major corporations and government agencies dedicated to promoting math and science literacy and ensuring a diverse and well-educated future engineering workforce.

The Agricultural Information Center supports the university’s Cooperative Extension outreach as well as the UK’s land grant mission. Its major outreach event is the College of Agriculture, Food and Environment’s Ag Roundup week, which offers a variety of social and educational events. It is attended by over 1,500 participants, including prospective and current students, alumni, on-campus and off-campus faculty and staff, legislators and agriculture leaders, and the general public.

Medical Center Library

The Medical Center Library (MCL) is one of sixteen designated Outreach Libraries for the Greater Midwest Region (GMR) of the National Network of Libraries of Medline, the outreach arm for the National Library of Medicine (NLM). Designated libraries present classes or workshops on NLM resources, provide document delivery to unaffiliated health professionals, and exhibit at community events or meetings of health professionals in their region to promote NLM resources as well as the outreach services of the individual libraries. The MCL area generally covers Lexington, eastern Kentucky, and south central Kentucky.

From July 2009 through June 2015 the MCL provided a total of 27 outreach training sessions with 772 attendees on topics ranging from Health Information Literacy to Consumer Health Mobile Apps to

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Health Information Resources for high school researchers. During the same time frame, 78 exhibits reaching an estimated 8,467 people were presented in venues ranging from consumer events such as the March of Dimes Bluegrass Baby Fair and the Laurel County Diabetes Coalition, as well as professional events such as the state wide Kentucky Rural Health Association Conference in Bowling Green and the national Public Health Services & Systems Research Keeneland Conference in Lexington.

By promoting and conducting training on these freely available NLM resources, the MCL strengthens the university’s commitment to the health of the citizens of the commonwealth by providing access to high quality, up to date, authoritative consumer health information resources. Although MCL Outreach to unaffiliated health care providers focuses on NLM resources for practitioners, it also encourages volunteers to serve as community faculty for UK medical students and other health sciences students doing clinical rotations across the state. Once a practitioner is appointed as a UK community faculty member, he/she can remotely access most of the MCL’s electronic resources. Access to UK Libraries resources provides the community faculty member the ability to assign specific readings or research queries to their students based on the actual cases that they are working while on rotation.

Special Collections Research Center

The Special Collections Research Center (SCRC) offers a variety of public events in the Margaret I. King Library. Since 2009, SCRC has hosted over 50 lectures, panels, and demonstrations. These include a local food ways panel discussion and vendor fair, the event “Gutenberg to Gratz Park: Hand Printing at the King Library Press” held at the Carnegie Center for Literacy and Learning, and a University of Kentucky Sesquicentennial open house. SCRC utilizes several public exhibit spaces that have presented over 40 exhibits featuring photographs, manuscripts, published works, artifacts, art work, and interactive educational kiosks. In addition SCRC curated 13 online exhibits available via the SCRC website. Exhibits covered themes including folklore, African Americans at UK and in Kentucky, history of UK, public health and nursing, hemp and agriculture, the Cosmos, popup books, and LBGTQ communities. SCRC also partnered with the public on crowdsourcing projects to gather additional information, such as identifying individuals or buildings in photograph in UK collections.

Louie B. Nunn Center for Oral History Community Partnerships

The Louie B. Nunn Center for Oral History at UK Libraries regularly maintains 15-20 ongoing oral history interviewing projects that largely involve partnerships with students, faculty, scholars from beyond UK, and community organizations. Recent examples of external project partnerships include the Kentucky Distillers’ Association, Hospice of the Bluegrass, the Kentucky Commission on Human Rights, the Prichard Committee for Academic Excellence, and the Kentucky Community and Technical College System.

Faculty and Staff Professional Service

UK Libraries faculty and staff are engaged with their professional communities on a wide variety of levels. We serve on the boards of international, national, regional, and statewide organizations including the International Group of Ex Libris Users, Special Libraries Association, Medical Library Association,

Oral History Association, and the Midwest Archives Conference. Faculty and staff serve on review panels for the Institute of Museum and Library Sciences and the National Endowment for the Humanities.

Libraries faculty and staff have published a number of books, peer reviewed articles, and conference proceedings based on their research. A list of these publications can be found in Appendix D.

Faculty and Staff Public Service

UK Libraries faculty and staff are engaged with their communities in ways above and beyond their professional focus. UK Libraries faculty and staff serve on commissions, advisory boards, and boards of

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directors for civic and arts organizations as well as dedicate time to preserving sites of cultural heritage and improving quality-of-life issues in our communities. Faculty and staff serve as technical advisors for local organizations, volunteer as judges for K-12 academic competitions, and teach sessions on a variety of topics ranging from local history to job searching. Topics on which faculty and staff most often provide expertise include information literacy, Kentucky newspapers, African-American culture and history—particularly in regards to Lexington and Kentucky, records management, and preserving personal archives and digital files.

RECOMMENDATION:

UK Libraries provide community outreach opportunities both on campus and across the commonwealth as detailed in the above section. In order to continue this service and build on existing partnerships to enhance community engagement, as stated in Goal 4 of the new UK Libraries Strategic Plan, reallocation of funding is needed to support staff, technology, and exhibit expenses.

DIVERSITY

UK Libraries has a long standing commitment to diversity, has a standing Diversity Committee, and sponsors programs and workshops to promote the importance of diversity and inclusion in staffing, services and collections. Since 2009, UK Libraries has hosted twelve minority graduate student interns through a diversity program with the Association of Research Libraries. One former intern became a member of the faculty but after a few years accepted a faculty position at another university. Going forward we must recruit and retain larger numbers of underrepresented faculty and staff. A UK Libraries Diversity Statement was adopted in 2013.

In addition, UK Libraries created the Undergraduate Diversity Scholars Internship Program and formed an International Working Group which promotes and supports UK Libraries and campus international initiatives. Additionally, the Notable Kentucky African Americans database is produced at UK Libraries and the Louie B. Nunn Center for Oral History has indexed and provided online access to over 250 African American focused interviews in 2015 alone.

RECOMMENDATION:

Build on current programs and enhance efforts to recruit a more diverse work force.

PERSONNEL

This section addresses all categories of personnel at UK Libraries. For the purpose of statistics and benchmarking, the Association of Research Libraries (ARL) combines faculty and professional staff in the “professional staff” category because not all ARL librarians hold tenured faculty positions.

Library Faculty

UK Libraries faculty actively participate in, and enhance the UK’s teaching, learning, research, and service. UK librarians hold faculty rank and are required to meet evidences developed and adopted by the faculty for promotion and tenure. A master’s degree is generally the terminal degree for faculty appointment within research libraries but many librarians hold a second master’s degree. A growing

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number of librarians now hold doctorates. UK Libraries faculty participate in shared governance of the college according to University regulations and college rules and are eligible for sabbaticals. UK Libraries faculty participate actively in scholarly and professional organizations and conferences at the state, national, and international levels.

A major strategic initiative of UK Libraries is enhancing undergraduate student success. UK Libraries faculty actively seek out and develop teaching partnerships with UK faculty to advance the information literacy skills of students at all levels. In addition, librarians take an increasingly active role in informing faculty about copyright and intellectual property issues.

For several years the ratio of librarians to staff with UK Libraries has been out of balance. Other research libraries generally have a 2-1 ratio between faculty and staff. Part of the problem was created because UK librarians were performing what should have been staff duties (budget, HR, facilities, etc.)

Since 2010 UK Libraries has attempted to correct the staffing imbalance (faculty to staff ratio) by collapsing some faculty positions and using the funds to employ more staff. In some instances, non-tenure track professional staff have been hired to perform specific work such as directing philanthropy and marketing. Other professional staff positions were created to perform work that had previously been the responsibility of faculty such as facilities and Human Resources. Other professional staff positions actually replaced faculty positions and some UK Libraries faculty have expressed concern about the lack of the distinction between faculty and professional staff positions. This is an area in which UK Libraries administration and faculty can continue reviewing to assure that the scholarly and academic work of librarians and UK Libraries’ strategic goals are met.

To assure that we meet our strategic goals, we must continually and thoughtfully assess how faculty are deployed and if the number of faculty are sufficient to meet our strategic goals. While UK Libraries supports faculty travel more than some other UK colleges, it is essential that adequate travel funds are available to faculty presenting and serving in leadership roles at national and international conferences. In regard to faculty not as involved professionally as might be expected, UK Libraries administration and the faculty council need to work together to encourage a higher level of scholarly activity.

Staff

In addition to faculty, UK Libraries employs salaried and hourly staff to provide a wide range of services in all areas. To address changing priorities and adapt to new technologies over the last five years, positions have been reallocated. Additional staff positions are needed to support strategic areas, particularly in growth areas such as information technology where staff salaries are not competitive, making it challenging to find qualified applicants for positions. UK Libraries is committed to providing career paths for staff and has upgraded staff positions based upon increased responsibilities. UK Libraries would benefit tremendously from a campus-wide commitment to increase the salaries of hourly staff.

While professional and hourly staff are primarily responsible for the day-to-day operations of UK Libraries, a number of staff represent UK well within various national and international organizations.

Numbers of UK Libraries Faculty and Staff

As a result of budget reductions, UK Libraries eliminated 17 positions during the review period from 2009-2015, (6 faculty, 1 professional staff, and 10 support staff). The student budget was also reduced resulting in fewer student employees.

In addition to positions lost to budget reductions, other faculty and staff positions were eliminated during the review period. Salary savings from those positions were used to create new professional

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and/or hourly staff positions focused in strategic areas. Other salary savings were used to upgrade staff positions which were determined by university HR to warrant an upgrade because of increased responsibilities.

The number of support staff decreased 27% over the last several years. (See Appendix E) making it more difficult for UK Libraries to support the university’s academic programs both in regard to collections and information literacy, research consultations, and generally advancing initiatives in the new strategic plan. In addition, the reduction in personnel, as related to overall expenditures, has been a contributing factor to UK Libraries’ decline in the national rankings as evidenced by the ARL Library Investment Index, the benchmark for university research libraries. Otherwise, UK Libraries work force, especially faculty, is relatively stable and retention is not a major problem. Likewise, retirements, both faculty and staff, represent only a fraction of the total positions lost.

As part of a recent discussion initiated by the Faculty Council regarding faculty research and creativity, a particular emphasis was placed on assuring that faculty have adequate time for this important part of the assignments. UK Libraries administration should emphasize its support of faculty research and creativity and stress to supervisors that faculty should place a percentage of their effort on their Distribution of Effort for research and creativity. If increased emphasis on research and creative activities results in specific work not being completed, that work should be reviewed as to its strategic importance and, if necessary, additional staffing and student support assigned as possible.

Faculty Attrition

Faculty attrition during the last 3 years, FY2013-FY2015, consisted of ten library faculty positions; nine tenured librarians retired and one non-tenured librarian resigned.

Fiscal Year 2014-2015 Fiscal Year 2013-2014 Fiscal Year 2012-2013

Library Faculty Resignation Retirement Resignation Retirement Resignation Retirement

Non-tenured 1

Tenured 3 3 3

Staff Attrition

During the past three years, five hourly staff members retired and twelve resigned. There were two resignations and no retirements of employees in salaried professional staff positions. The staff turnover rate is higher than the rate for librarians in part because many staff work in these positions while they are studying in the information science graduate program and then move on to professional positions upon graduation.

Fiscal Year 2014-2015 Fiscal Year 2013-2014 Fiscal Year 2012-2013

Resignation Retirement Resignation Retirement Resignation Retirement

Hourly 3 1 3 2 6 3

Salaried (Exempt) 2

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Graduate Student Employment

Students studying in the School of Information Science as well as other graduate programs serve an essential role for UK Libraries. Graduate assistants and interns assist in key areas of UK Libraries’ mission through teaching classes, providing research consultations, processing collections, developing finding aids, and assisting with a variety of reference and outreach services. Graduate student employment benefits both the student and UK Libraries, as the student acquires practical academic research library experience that often cannot be achieved in a classroom setting. UK Libraries faculty and staff mentor graduate students and many students each year make presentations and participate in other professional activities.

UK Libraries employs graduate students in two primary ways: graduate student assistantships provided through the Graduate School and the School of Information Science as well as through regular student employment which is paid at an internal intern rate. The assistantships are official Graduate Assistantships that include tuition reimbursement. Both types of graduate student employees are paid $8.80 per hour. UK Libraries employs approximately 10 graduate student assistants and 15 interns per year.

A primary reason students sometimes turn down intern positions is due to the low pay rate. UK Libraries loses students to other on-campus positions that pay a much higher rate. Comparable institutions with a School of Library and Information Science pay their graduate student employees at a much higher rate, and therefore those students may choose to go to another university. Increasing UK Libraries pay for graduate student employees to a competitive rate would strengthen the recruiting power of the UK School of Information Science.

University Hourly Rate in Dollars

UW-Madison Libraries $17.79 - $20.19

UNC-Chapel Hill Libraries $16.46

University of Missouri Libraries $14.13 - $15.54

UT-Knoxville Libraries $11.62 - $12.00

Rutgers University Libraries $9.00 - $11.00

University of Kentucky $8.80

Undergraduate Student Employment

Student employment is an important and effective way that UK Libraries impacts student success. Numerous studies show that students with on-campus employment perform better academically and are more likely to stay in school. UK Libraries is a major employer of undergraduate students on campus. Students work in all areas of the library and their work is essential to UK Libraries daily operations. In the last year, UK Libraries has given priority to students with unmet financial needs who fit hiring requirements. Additionally UK Libraries is working with the Office of Retention & Student

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Success to generate interest in library jobs within a targeted cohort of students who are in some danger of not being retained.

Student employees are paid at the minimum wage and often Federal Work Study students are hired which can make it challenging to recruit the best candidates and retain them throughout their academic career. (Currently in UK Libraries, approximately 25% or 50 student workers are on Federal Work Study.) Many other campus units pay above minimum wage and both students and UK Libraries would benefit from increased student salaries. UK Libraries employs approximately 200 students annually. In 2014-15, student worker employment equaled 47 FTE student workers. Although UK Libraries has the authority to raise the pay rate for its student workers, budget restrictions over the review period have kept UK Libraries from raising the rate.

RECOMMENDATIONS:

A wide range of skills are needed from current and newly hired personnel to support strategic initiatives in strengthening student retention and support of the research and creative environment (Objectives 2.1-2.3 of the UK Libraries Strategic Plan). Information literacy instruction, technology and programming, and research data management are key areas in need of this assistance. (Strategies 2.1.1 and 3.1.5 of the UK Libraries Strategic Plan). If the university’s enrollment continues to grow as planned, UK Libraries’ additional personnel needs should be considered. A review of strategic placement of positions related to major university initiatives such as undergraduate student success and faculty research is recommended. As part of this review, it should be considered that faculty currently cannot report to non-tenure track professional staff per university regulations.

Increase salaries for undergraduate and graduate student employees. This increase supports experiential learning as indicated in the strategic plan and provides faculty with more time to work on research and address higher level needs.

OPERATING EXPENSES

Other Operating Expenses

Within UK Libraries, with the exception of salary, benefits, and collections, everything else is included in operating expenses including security support, phones, mail, computer software maintenance (such as the Integrated Library System annual software maintenance), printing and supplies, maintenance and renovations, travel, conference and event expenditures, recruitment and employment expenditures (job ads, background search), etc.

During the review period, as has been the practice in UK Libraries for many years, a substantial amount of salary savings from vacant positions has been used to fund operating expenses. An increase in this budget would allow UK Libraries to fill vacant positions in a timelier manner, rather than having to hold positions open in order to collect salary savings.

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RECOMMENDATIONS:

Increase operating funds by reallocation to avoid starting each year in a deficit. Using salary savings and holding positions to redirect salary savings to operating expenses does not allow positions to be filled in an efficient and strategic fashion.

FACILITIES UK Libraries operates in 11 physical locations: William T. Young Library, Agricultural Information Center, Hunter M. Adams College of Design Library, Education Library, Robert E. Shaver Engineering Library, John A. Morris Equine Library, Lucille Caudill Little Fine Arts Library, Medical Center Library, Science Library, Special Collections Research Center, and the Kentucky Transportation Center Library.

Library facilities are important to student success as they put students in close proximity to library services as well as partner services which include multimedia, communication, technology, and writing support. As indicated on surveys and from student focus groups, students place great value on group study rooms, quiet study space, and the variety of spaces from contemplative to collaborative provided by UK Libraries.

During this review period, UK Libraries made some improvements to several library locations. Some upgrades provided additional power outlets and increased wireless access. Ongoing maintenance to keep library spaces functional and inviting is essential. Expenses such as new carpeting, furnishings, and security cameras are difficult to fund within the constraints of UK Libraries’ limited operating budget, especially considering the size of the Young Library.

UK has some substantial library facility needs which need to be addressed, including the following:

Preservation and Storage Facility

To store and preserve expanding print and archival collections, UK Libraries needs a state-of-the-art, high density repository facility. Transferring lesser-used and fragile materials as well as archival collections off-site would allow for the protection of valuable collections while freeing library spaces to be repurposed for learning spaces and other UK Libraries initiatives. The facility would provide environmentally controlled and secure archival-quality storage for books, journals, and other paper-based materials as well as other media formats such as motion picture film, microforms, and magnetic tapes. Construction should include modular shelving and archival storage which allows for growth, and integrated climate control, air filtering, and security would be essential. Additionally the facility should provide for staff space for preservation activities as well as a small reading room to allow for some on-site use, though most materials would be delivered to on-campus locations via courier service.

Medical Center Library

The Medical Center Library (MCL) opened in 1960 in the original Medical Sciences Building where it remains to this day. Only minor changes have been made to the library space over the past half century. The MCL is located in the interior of the building without access to natural light and the majority of the MCL’s square footage is on the basement level. Students have expressed dissatisfaction with the space such as the following comment from the UK Libraries 2011 LibQUAL survey in reference to the MCL facility: “It does not feel like a warm place to study and reminds me more of a dungeon or jail cell, especially in the basement.”

The MCL has made some improvements to the facility during this review period including removing shelving and purchasing new furniture to create more open study space for students on the first floor

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level. This upgrade required an extensive asbestos abatement project before new carpeting could be installed on the first floor area. New furniture was also added in a small area of the basement. The renovations were funded by one time carry forward funds.

The age of the Medical Sciences Building is an ongoing challenge with constant water leaks from overhead pipes and temperature control issues. Although medical campus PPD attempts to maintain the building, the multitude of problems caused by the antiquated infrastructure overwhelm their best efforts. The most cost effective measure would be to find space for the MCL in a newer UK Healthcare building or in a building yet to be constructed.

Science and Engineering Library

With the move of the Engineering Library into the Science Library in summer, 2016, it is urgent that floors four and five of the Science Library in the King Building be renovated. The fifth floor currently houses storage collections and has had little renovation since the annex portion of the building was constructed in 1963. The fourth floor is currently used as library space with maps, research collections, student spaces, and staff offices. The university has worked with an architect on a renovation feasibility study, which determined that renovations to the HVAC and electrical systems along with new lighting, plumbing, communications, fire alarm, and sprinkler systems are required. A renovation project would include upgrades for ADA accessibility, including renovated and accessible restrooms on each floor. In addition to essential building infrastructure upgrades, the renovation would provide for additional technology-equipped student spaces. If a complete renovation is not possible at this time, doing a minimum level of renovation is preferable to doing nothing.

Ongoing Facility Issues

Now more than ever, UK Libraries facilities serve as a hub for scholarly activities and individual and collaborative study. Even in the newest library facilities such as Young Library and the Little Library, regular updates and renovation are required to maintain the inviting and functional learning spaces. The Education Library requires substantive renovations and the Design Library is scheduled to be moved into the Little Library or the Science and Engineering Library once funding is secured.

RECOMMENDATIONS:

Evaluating and improving library physical spaces is incorporated in the strategic plan with the major projects highlighted including a Preservation and Storage Facility, a new or renovated Medical Center Library, renovations for the Science and Engineering Library, and relocating the Design Library. Additionally, funding for ongoing maintenance projects such as carpeting and furniture upgrades needs to be addressed for all UK Library locations.

TECHNOLOGY

The William T. Young Library is a major technology hub on campus and hosts a number of services for students, faculty, and the public. These services include computer labs, printing, and audiovisual services, and UK Libraries’ catalog of resources and other online research tools. UK Libraries maintains over 500 computers across all locations as well as numerous Windows and Linux servers. Over 200 of the newest computers were recently virtualized with the help of UK Analytics and Technologies (UKAT) as part of the Virtual Den initiative. The Integrated Library System (ILS), which combines acquisition,

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description, discovery, and distribution into one efficient system, is currently migrating from Ex Libris’ Voyager system to Alma/Primo with expected implementation in January 2016. As the Special Collections Research Center in the Margaret I. King Building expand their digital operations, technology needs for that building should be monitored closely.

UK Libraries Website

UK Libraries’ website continues to evolve to provide essential information in the most accessible manner. In 2013-2014 user surveys and in-person studies informed a multi-stage plan to revamp the website. The new site will support mobile devices, address multiple patron concerns, and more effectively highlight services and events. The site will also integrate with the new library search interface launching in early 2016.

The UK Libraries website must be evaluated regularly and updated to meet the changing needs and expectations of UK faculty and students. As UK Libraries develops new services to support initiatives across campus, it is essential to have a dynamic team with a variety of skill sets to maintain and continually innovate a research library web presence that meets the changing needs of our user community.

Digital Preservation and Access

The Special Collections Research Center preserves, manages, and provides access to born-digital material as well as digital surrogates of physical items, including oral histories, newspapers, photographs, manuscripts, and university records. The SCRC produces approximately 200,000 digital surrogates and fulfills numerous patron digital reproduction requests each year.

The digital collections are freely available to the public via four online digital libraries: ExploreUK, Kentucky Digital Library, Kentucky Digital Newspaper Program, and SPOKEdb. These files are some of the most at-risk content of all UK Libraries holdings. It is imperative to have a robust system for long term preservation and access to these materials. UK Libraries’ current server storage system only partially complies with the Open Archival Information System (OAIS) reference model for digital preservation and the backup mechanisms lack geographic distribution. As outlined in strategy 2.3.2 of the UK Libraries strategic plan, developing a full digital preservation repository for the Libraries’ digital assets is a top priority. The fully built repository will include the following functionality: ingest, archival storage, data management, administrative, and access.

Programming

Additional staff with programming and software development skills are essential to providing students and faculty with efficient and seamless access to UK Libraries services and resources. Requests are often made for services that are not presently available including:

Online fine payment

Online group study room reservation

Map-based app to quickly locate books and other resources

App to locate available computers

Group finder for students to find their study partners

Interactive online exhibit creation using digitized primary sources

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Interactive learning module creation using collections and digitized resources

Continuous improvement of functionality and design of online tools and website

Because of the shortage of programmers, projects do not receive adequate planning and post-completion assessment. Moreover, the limited number of programmers presently on staff are divided among different divisions that at times may negatively impact creativity and collaborative work among the programmers. Additional programming and web development staff to develop, integrate, and provide access tools and services are needed to enhance research, learning, and access to UK Libraries unique materials.

Ongoing Technology Issues

Technology permeates all areas of UK Libraries. As demand for flexible, powerful, and up-to-date digital tools and services increases, budget constraints limit UK Libraries’ ability to meet technology-related expectations. Maintaining over 500 computers, of which 300 are over five years old, as well as servers and other technology infrastructure is labor intensive for the two staff assigned to this work. Input from Some UK Libraries technology personnel suggested reevaluating the division of workload among personnel for greater efficiency and effectiveness and consider reestablishing a technology division within UK Libraries.

Ricoh manages all student and public printing and the contract with Ricoh has proven unsatisfactory. The current method of purchasing a card to print is outdated and unsustainable and UK Libraries shoulders much of the troubleshooting work despite the Ricoh contract. Investigation of credit card or cash payment through a printing vendor is needed as well as developing a better long-term plan for student and public printing.

EZproxy allows Link Blue account holders to access UK Libraries electronic resources. While the current contract stipulates that only current UK students, faculty, and staff have access, UK Analytics and Technologies (UKAT) maintains nearly 300,000 Link Blue accounts. UK Libraries must be able to maintain a database of users and wireless IP addresses available only to current students, faculty, and staff.

In 2012 UK Libraries forged a partnership with UKAT to establish a robust repository for research data produced by UK faculty and students. UK Libraries programmers built a prototype system and UKAT committed to contributing storage. It was later determined the system needed was much larger than what could be built and maintained by UK Libraries and the project halted. There is still a pressing need for a UK data repository. UK Libraries assigned a senior librarian to serve as Director of Data Management (she recently retired) and recent conversations with the Vice President for Research have shown promise in this area.

RECOMMENDATIONS:

Increasing the number of programming and technology skilled staff within UK Libraries is necessary to provide UK students and faculty with the appropriate tools and services needed for learning and research. UK Libraries should continually evaluate how best to organize and staff the technology areas to meet strategic goals. Additional skilled programmers at competitive pay will allow UK Libraries to develop and improve existing services as well as offer new and needed services (Objective 1.2 of the UK Libraries Strategic Plan).

Additional support for UK Libraries’ technological infrastructure is necessary to improve and expand preservation of and access to unique collections, Kentucky newspapers and other digital assets

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(Objective 2.3 of the UK Libraries Strategic Plan). Strengthening UK Libraries’ technical infrastructure is critical for continued investigation and development of a UK research data repository. Increased communication, cooperation, and planning with UKAT and the Vice President for Research will significantly impact the implementation and success of these recommendations.

PARTNERSHIPS

Consortia Relations

To leverage resources UK Libraries participates in numerous state, regional, and national consortia. These partnerships greatly improve our capacity for acquiring and providing access to important digital research collections at reduced costs and to participate in cooperative service programs.

UK Libraries partners with other Kentucky libraries through the Kentucky Virtual Library Consortium, the State Assisted Academic Library Council of Kentucky, (SAALCK) and the Federation of Kentucky Academic Libraries (FoKAL) on numerous collection purchases including Academic Search Premier, Business Source Complete, PsycInfo, NAXOS, and Education Full Text.

On a regional level UK Libraries holds memberships in the Association of Southeastern Research Libraries (ASERL) and LYRASIS. These partnerships provide access to several important collections including BioOne, Loeb Classical Library, and Grove Art Online.

UK Libraries holds memberships in several national consortia including the Association of Research Libraries (ARL), the Center for Research Libraries, the Coalition for Networked Information (CNI), the Scholarly Publishing and Academic Resources Coalition (SPARC), the Library Publishing Coalition, the Digital Preservation Network, and the Digital Library Federation. Consortia purchases of large databases and digital collections are pursued as often as possible. Participation in these consortia offers UK Libraries a number of advantages such as access to unique collections that the University cannot afford and the ability to participate in cooperative service programs.

Philanthropy

UK Libraries Director of Philanthropy reports to the Dean but works closely with Associate Deans and librarians across the organization. UK Libraries philanthropy depends heavily on the support of the UK Office of Philanthropy. The Director of Philanthropy is responsible for acquiring gifts of $25,000 or more as well as helping to establish the fundraising focus of UK Libraries and seek new donors. In contrast, Central Development manages the university’s annual giving through mail and phone solicitations. They produce four mailings a year (two in the fall and two in the spring), and conduct a year-round phonathon to benefit UK Libraries. Additionally, Presidential-level prospects with an interest in UK Libraries are also managed through Central Development, consulting the Director of Philanthropy and the Dean as needed.

Support from Other University Units

UK Libraries works closely with other offices and units on campus including the other colleges, University Relations, Facilities, Human Resources, Institutional Diversity, Analytics and Technologies, Public Relations and Marketing, the Alumni Association, Student Affairs, the Office of Undergraduate Education, the Graduate School, the Office of Philanthropy, the General Council, and the Vice-President for Research, to support the teaching, learning and research efforts of the university community. These successful partnerships provide safe and comfortable learning environments for library users, ensure

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hiring the best qualified candidates for library employment, deliver technology services and support to library users, promote library services and special events, and support library grant activity by assessing funding possibilities and administering grant funds.

OPERATIONS Numerous email listservs are used for communication within UK Libraries. A general listserv (All-Lib) reaches all UK Libraries faculty and staff with other lists for faculty (LibFac), staff (LibStaff), and specific lists for smaller groups including divisions, workgroups, etc. The Dean of Libraries communicates information in a weekly blog, the Bird’s Eye View (BEV), which recognizes significant events, awards, and accomplishments. BEV is distributed to all library employees as well as university administrators, the National Advisory Board, and donors. UK Libraries has a long history of participating actively in various social media outlets.

The Faculty Council is elected by the library faculty. The Council facilitates the participation of library faculty in the shared governance responsibilities of the college. The Council establishes faculty meeting agendas for meetings which are held as needed during the fall and spring semesters. The Council also coordinates a recognition ceremony for faculty achieving promotion and/or tenure. Additionally, the Council runs the faculty election for UK Libraries Promotion and Tenure Committee and for University Senate Representative.

The Staff Advisory Council (SAC) is elected by the library staff and meets monthly. SAC monitors staff issues that need to be brought to the attention of the Dean. It also establishes agendas for staff meetings and coordinates with the Awards Jury the annual Employee Recognition Ceremony.

The Awards Jury solicits and reviews nominations and selects awardees for the Dean’s Award for Outstanding Performance, for Outstanding Students, and Outstanding Graduate Assistant. The Paul A. Willis Award for Outstanding Faculty is presented annually at the Spring Gala and recognizes a faculty member who has excelled in their area of expertise. The Willis Award recipient is nominated by the faculty and selected by the UK Libraries National Advisory Board.

All UK Libraries employees are encouraged to participate in a daylong retreat prior to the beginning of the fall semester. Faculty occasionally hold other retreats during the year that focus on academic issues. There are also numerous social events (receptions, retirement parties, etc.) planned throughout the year during which staff and faculty can socialize.

IMPLEMENTATION OF POLICIES AND PROCEDURES

UK Libraries adheres to requirements for faculty personnel actions such as appointment, promotion, and tenure by following procedures established by the university, the Provost, and UK Libraries. Administrative Regulation 2:7 describes the appointment, reappointment, promotion, and the granting of tenure in the Librarian title series. A memorandum from the Provost regarding appointment, reappointment, promotion, and tenure procedures is provided annually to the Deans for further distribution.

Additionally, UK Libraries has a Promotion and Tenure Committee composed of tenured faculty members. The committee maintains procedural documentation for the promotion and tenure process,

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facilitates an annual information meeting and dossier workshop for faculty, conducts a meeting of tenured faculty to discuss candidates’ cases, and provides recommendations to the Dean for all cases of promotion, tenure, and contract renewal. Faculty appointment candidates are also interviewed by the Promotion and Tenure Committee as appropriate to determine potential success in the promotion and tenure process. Working with the Finance and Administration Office, a Human Resources and Payroll Manager who ensures that all University, state, and federal regulations are adhered to in regard to recruiting, hiring, evaluation, and all other personnel-related issues. The manager also works closely with the P&T Committee.

In compliance with university regulations requiring shared governance, the University of Kentucky Libraries has college rules and an elected Faculty Council. The Faculty Council facilitates the participation of library faculty in the shared governance responsibilities of the college. As stated on our “Library Administration and Faculty Governance” web page (https://libraries.uky.edu/page.php?lweb_id=1045):

The duties of the Faculty Council include organizing all faculty input on the strategic direction and resource allocation of the libraries, setting the agenda for faculty meetings, appointing the standing committees of the faculty except in cases where election is required, establishing ad hoc faculty work groups as needed, gathering faculty input on dean’s performance between periodic reviews, and gathering faculty input on faculty performance review process. The Faculty Council is an elected body.

Current rules are on the University Senate website: http://www.uky.edu/Faculty/Senate/rules_regulations/college_department_rules/libraries.htm.

“Educational policy” for UK Libraries is currently defined as “guiding priorities and policies that affect the Libraries’ direction.” A committee appointed by the Faculty Council is currently reviewing the faculty rules.

EVIDENCE OF BUDGET REQUEST PREPARATION

UK Libraries adheres to the annual budget process by following the guidelines and calendar established by the Provost. Part of the new fiscal year budget development process includes submission of non-recurring and recurring budget requests and at times, budget reductions. The format, as well as the type of budget requests for submission, is determined by the Provost. Each college communicates their budget requests during the annual budget hearing.

UK Libraries provides the Provost with information on the increasing cost of collections (books, journals, and electronic information) and on the impact that budget cuts have on UK Libraries’ ability to provide research materials for students and faculty. Requests for increased collections funding and for programmatic support and onetime expenses are submitted. Depending on the annual budget process guidelines, the UK Libraries budget proposal includes multiple budget scenarios focused on preserving as much content as possible and illustrating the impact of new recurring or non-recurring funds as well as budget impact statements including cost containment strategies, resource reallocations and efficiencies, and reductions in content as appropriate.

Academic liaisons, in consultation with faculty, annually review and make appropriate changes to the book, journal, and electronic resource collections based on collections budget projections and seek to

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ensure that the curricular and research needs of the university are supported. Summary results of the annual collections review are shared with the Provost and with faculty across campus.

INPUT FROM CONSTITUENTS

Library Faculty: Quality of Collegial Environment

(Survey summary provided by Library Faculty Council)

UK Libraries faculty results on the 2015 UK@Work survey (library faculty response rate: 65%) are mixed but show satisfaction in some areas related to collegiality. Scores on items such as “My colleagues usually get along well together,” “I am proud to be associated with UK,” and “My colleagues/The people I work with are willing to help each other, even if it means doing something outside their usual activities” were high and comparable to responses from the rest of campus.

However, results also showed areas of significant dissatisfaction relative to the rest of the university community and relative to UK Libraries staff. Of 60 items on the survey, UK Libraries faculty scored 10% or more dissatisfied than the rest of campus on 28 items, and 20% or more on 13 items. When comparing UK Libraries faculty to staff, faculty scored 10% or more dissatisfied than staff on fully half the survey items, 20% or more on 10 items, and 30% or more on four items. Some of the highest areas of faculty dissatisfaction were categorized as “Engagement,” “Stress, Balance & Workload,” or “Supervision.” While some of the areas related to collegiality show satisfaction, others show high dissatisfaction, e.g., “There is a strong feeling of trust between members of my department” and “Faculty/Staff are treated with respect here regardless of their position.”

Several Work-Life questions were specifically categorized as related to diversity. Responses on those items were mostly at midpoint of the favorability scale and were generally in line with scores from across the campus. UK Libraries faculty rated 16-18% lower than UK Libraries staff on two diversity items: “I feel a sense of community at UK” and “UK leadership recognizes and respects the value of human difference.”

UK Libraries is developing a plan for addressing priority areas in the UK@Work survey results based on faculty and staff input.

Library Staff: Quality of Collegial Environment

(Survey summary provided by Staff Advisory Council)

According to the 2015 UK@Work survey results, UK Libraries staff overall (library staff response rate: 64%) report positive working relationships and mutual respect with colleagues and administration. Performance evaluations are perceived as fair and employees are willing to assist in tasks beyond their normal job duties. There is strong support for the University mission and belief that University leadership’s decisions are consistent with this mission and values.

Three issues were identified as needing some improvement. More encouragement for innovative solutions should be provided by university leadership. Incidents of intolerance and bigotry need to be dealt with in a manner more consistent with university values. Lastly, supervisors can do more to improve team building for a greater sense of community on campus.

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Several areas were noted as needing significant improvement: a lack of trust between department directors and members, differing opinions are not openly considered, and feelings of respect are dependent on position titles and hierarchy. The University’s support of equal opportunity was also reported in need of significant improvement.

UK Libraries is developing a plan for addressing priority areas in the UK@Work survey results based on faculty and staff input.

Input from Library Users

UK Libraries began its assessment program in 1990, and periodically collects information from students and faculty to determine if library collections, services, and facilities are adequate and meeting their needs. User satisfaction, as well as user perceptions of service quality, are assessed using surveys, focus groups, user feedback from library liaisons, and suggestion boxes. UK Libraries periodically participates in the national LibQUAL+™ survey which provides a picture of library service quality on the campus overall, and also, at intervals conducts a locally developed user satisfaction survey which provides more specific information relative to individual colleges and disciplines. Due to high survey fatigue on campus, the intervals between user surveys have been gradually extended.

Focus Groups, 2015

UK Libraries is forming a student advisory board and in the past year has conducted student focus groups in the spring and fall to gather student feedback about the library system. Students were complimentary about the newer library facilities, as well as the newly renovated study areas. Changes have been made based on their requests and recommendations. Other requests and suggestions are under review pending decisions about priorities and the availability of funds.

Library User Satisfaction Surveys, 2009

UK Libraries periodically conducts surveys to gather user feedback focusing on students and faculty in individual colleges and disciplines at the University. The 2009 User Satisfaction Survey focused on users of specific subjects and branch libraries. As a result of those survey findings, an improvement plan is being implemented to address user concerns.

Library User Satisfaction Survey, 2013

In 2013, a new Library User Satisfaction Survey was developed, recognizing that electronic resources have significantly changed library use patterns by providing access to library resources primarily online without using a physical library facility. Undergraduates, graduate students /professional school students, and faculty in each college were surveyed using a web-based survey in November 2013 to assess how well UK Libraries was meeting their teaching, learning, and research needs. The survey was based on an instrument used at the University of Virginia Library, a leader in academic library assessment. The survey asked students and faculty in each college to rate their satisfaction with, as well as the importance of, the collections, services, and facilities provided by UK Libraries. Respondents were allowed to rate importance without also having to rate satisfaction. Data was collected regarding which libraries were used and also the frequency of use.

A data scientist from the UK APAT Academic Technology Group provided samples (email addresses) for each college. Respondents from all colleges included: 1,406 undergraduates, 1,482 graduate/professional school students, and 494 faculty. Reports were prepared for each college.

Targets: Satisfaction scores/means for each item greater than or equal to 3.75, (on a scale: 1 to 5) for each college and user group (undergraduates, graduate/professional school students, faculty).

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Undergraduates: For undergraduate respondents in all colleges, nearly all items met or exceeded the target set for satisfaction for this survey indicating that, in general, undergraduates in all colleges appear satisfied with the collections, services and facilities provided by UK Libraries. The items with the highest satisfaction ratings in all colleges are: library spaces, information services/reference, comfort and safety, competence/knowledge of library employees, library websites, and overall content of the collections, and online resources (e-books, e-journals, databases). Among undergraduate respondents, greater than 90% of students from all but three colleges were satisfied with UK Libraries, rating their overall satisfaction as 4 or 5. The three colleges in which undergraduate respondents overall satisfaction was slightly lower were near 90%: Agriculture: 88%, Design: 89%, Social Work 89%.

Graduate/professional school student respondents: Nearly all items met the target set for satisfaction for this survey. Graduate students and professional school students were mostly satisfied with the collections, services, and facilities provided by UK Libraries. User comments indicated the Medical Center Library facility is inadequate and needs improvement. Across the colleges, communication from UK Libraries is an area that could be improved. As a group, graduate students and professional school students had the largest number of items that fell short of UK Libraries target for satisfaction in all colleges.

Faculty: The majority of faculty respondents’ satisfaction ratings, within the colleges met the target set for satisfaction. Faculty who responded to this survey were generally satisfied with the services, facilities, and collections of UK Libraries. However, comments from faculty indicated that although the collections support their students work, collections are not sufficient to support their research. Resource cancellations due to budget cuts are making their work more difficult. The items with the highest satisfaction ratings from faculty respondents in a majority of the colleges are interlibrary loan/document delivery, circulation and reserve services, information services/reference, competence and knowledge of library employees, courtesy of library employees, and speed of service.

LibQUAL+™ Survey, 2011

During the review period in February 2011 UK Libraries offered the LibQUAL+® Lite survey to a random sample of faculty and students to measure users’ perceptions of library service quality and 1,829 usable responses were received. Overall, undergraduate and graduate students’ service adequacy scores showed a continuing trend of improved library service quality for 2011 when compared to 2007 and 2004 survey scores. For both undergraduate and graduate students, all survey items were above their minimum-acceptable level of service and within their zone of tolerance. However, even though the overall scores for Affect of Service improved for both undergraduate and graduate students, scores for a few items in the dimension dropped slightly when compared to 2007.

The faculty score for overall service adequacy decreased and reversed the upward trend started in 2004. In contrast to the generally improving service adequacy scores for Affect of Service for undergraduate and graduate students since 2004, the faculty scores declined for the Affect of Service dimension. It is important to note that most items in the Affect of Service dimension are among the faculty’s highly “desired level of service” items, and received good service adequacy scores in previous years.

Faculty service adequacy scores for Information Control (collections, and the ability to find information and library resources independently) declined slightly. In previous survey years, the faculty IC scores have been the lowest scores for the entire survey which is often the case in ARL Libraries. The lowest score for the survey overall was the faculty’s score for: Print and or/electronic journals (which remained unchanged since 2007.) Most of the faculty’s highest “desired” items are in the Information Control dimension. However, the decline in service adequacy for IC was small, and much less than the drop in Affect of Service for faculty in 2011. Faculty indicated that the website, print and e-journal collections,

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remote access to resources, electronic information resources, ease of use of electronic resources, and online course support were all below the faculty’s minimally-acceptable level of service in 2011.

Undergraduate and graduate students’ perceptions of service quality related to the library’s electronic resources, collections, and equipment improved in 2011 (for the dimension, Information Control-IC). Also, graduate students service adequacy scores declined since 2007, for three additional items in the dimension Information Control (remote access, website, and modern equipment).

The scores for Library as Place (facilities), for all user groups were the highest scores in the survey. However, a slight drop in the Library as Place scores from previous surveys may reflect user dissatisfaction with the library facilities of the Medical Center and Education Libraries

LibQUAL+™ Service Adequacy Comparison, 2004-2011

As noted earlier, the service adequacy score is a strong measure of service quality over time. The charts below compare service adequacy for each of the three dimensions, as well as overall, comparing user groups (undergraduates, graduate students, faculty) from 2004-2011.

Note: Data points on the chart below 0.00 are negative service adequacy scores, (i.e., below users minimum acceptable level of service.)

-0.40

-0.20

0.00

0.20

0.40

0.60

0.80

1.00

1.20

2004 2007 2011Serv

ice

ad

eq

uac

y ga

p s

core

Affect of service: Service Adequacy Score, 2004-2011

Undergrad

Graduate

Faculty

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-0.40

-0.20

0.00

0.20

0.40

0.60

0.80

1.00

1.20

2004 2007 2011

Serv

ice

ad

eq

uac

y sc

ore

Information Control: Service Adequacy Score, 2004-2011

Undergrad

Graduate

Faculty

-0.40

-0.20

0.00

0.20

0.40

0.60

0.80

1.00

1.20

2004 2007 2011Serv

ice

ad

eq

uac

y sc

ore

Library as Place: Service Adequacy Score, 2004-2011

Undergrad

Graduate

Faculty

-0.40

-0.20

0.00

0.20

0.40

0.60

0.80

1.00

1.20

2004 2007 2011

Serv

ice

ad

eq

uac

y sc

ore

Overall Service Adequacy, 2004-2011

Undergrad

Graduate

Faculty

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BENCHMARKING ACTIVITIES Benchmarking Promotion and Tenure Expectations

Of the benchmark libraries used in this self-study, librarians at three (University of Arizona, Ohio State University, and Rutgers University) hold faculty rank and are eligible for tenure. At the University of Florida, librarians hold faculty rank but not all faculty appointments are tenure eligible. The University of Minnesota eliminated faculty rank when the library school closed. University of Wisconsin librarians do not have faculty rank, but have academic staff appointments with the possibility of continuous appointment.

Promotion and tenure expectations for UK Libraries faculty and for librarians at the benchmarks used in this self-study (along with other peer institutions) are outlined in a document compiled by the Association of Librarians of the University of Washington (ALUW) Status Committee: Promotion & tenure requirements for peer institutions: http://staffweb.lib.washington.edu/committees/aluw/status/p-t-information/peers

Collections Budget Benchmarking

The economic recession during the review period resulted in very limited growth in UK Libraries’ collections expenditures. Between 2009 and 2014, library collections increased only 2%, the lowest among the benchmarks. Given the annual increases in the cost of library collections, UK Libraries’ purchasing power decreased significantly. The table below shows the collections expenditures for the benchmarks for 2009-2014. (From 2009 to 2015 UK Libraries’ collections purchasing power decreased by roughly 45% due to price increases. See: Research – Collections section)

Library materials expenditures, 2009-2014 (dollars)

year ARIZONA FLORIDA KENTUCKY MINNESOTA OHIO STATE RUTGERS WISCONSIN

2009 12,890,572 12,261,949 10,769,278 16,999,808 12,667,516 11,479,410 11,710,988

2010 14,386,012 12,004,335 10,936,239 17,008,958 11,954,846 10,510,456 11,522,129

2011 13,884,967 13,699,233 10,982,831 16,775,684 14,289,378 10,728,264 11,478,784

2012 14,105,328 13,020,619 11,096,998 17,556,536 15,210,554 10,947,025 11,947,497

2013 14,090,805 13,074,882 10,465,163 17,972,440 16,270,975 11,849,359 12,617,620

2014 14,660,978 12,827,981 10,976,643 17,963,662 18,977,914 14,110,365 12,797,066

Increase 2009-2014

14% 5% 2% 6% 50% 23% 9%

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Personnel Benchmarking

Numbers of library personnel: Due to budget reductions during the review period from 2009-2015 UK Libraries eliminated both faculty and staff positions. As other positions, both faculty and staff, became open the positions were evaluated for either filling as they were, moving the position to another area within UK Libraries, or using salary savings to upgrade existing staff positions based on recommendations from UK Human Resources.

014 Professional

staff Support

staff Student

assistants

Total professional

& support staff

Total prof. +

support staff + student assistants

Number of support staff

to professional

staff

Number of professional

staff to support staff

ARIZONA 82 111 41 193 234 1.4 0.7

FLORIDA 87 177 48 264 312 2.0 0.5

KENTUCKY* 93 80 45 173 218 0.9 1.2

MINNESOTA 117 177 69 294 363 1.5 0.7

OHIO STATE 151 162 373 313 686 1.1 0.9

RUTGERS 109 243 93 352 445 2.2 0.4

WISCONSIN 231 128 186 359 545 0.6 1.8

Source: ARL Statistics, 2014

Library professional and support staff: In 2014, UK Libraries ratio of total professional and support staff per 1,000 full-time students still ranked 3rd among the benchmarks. For the purpose of statistics and

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

18,000,000

20,000,000

2009 2010 2011 2012 2013 2014

Library Materials Expenditures, FY09-FY14 (dollars)UK Libraries Program Review Benchmarks

OHIO STATE

MINNESOTA

ARIZONA

RUTGERS

FLORIDA

WISCONSIN

KENTUCKY

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benchmarking, the Association of Research Libraries (ARL) combines faculty and professional staff in the “professional staff” category. ARL combines these positions into one category as not all universities have librarian faculty rank. Although compared to the benchmarks, UK Libraries ranks above the median for total number of professional and support staff per 1,000 full-time students. (UK = 6.7 per 1,000). It is necessary to look at distribution of personnel in order to illuminate if staffing is adequate in strategic areas especially related to major university initiatives such as undergraduate student success and faculty research.

Professional, support staff, and student assistant salaries: Among the benchmarks, UK Libraries ranks first for the percent of total salary expenditures devoted to professional salaries, near the bottom for the percent of total salaries for support staff salaries, and at the benchmark median for student assistant salaries as a percent of total salaries. (These data do not address salary equity, but the issue could be examined more closely in the future.)

2014 Professional

salaries

Support staff

salaries

Student assistant salaries

Total salaries

Prof. salaries as % of Total

Salaries

Support staff

salaries as % of Total

Salaries

Student assistant salaries as % of Total

Salaries

ARIZONA $5,255,513 $4,488,078 $717,535 $10,461,126 50% 43% 7%

FLORIDA $6,410,523 $6,651,793 $581,107 $13,643,423 47% 49% 4%

KENTUCKY $5,941,463 $2,258,765 $508,814 $8,709,042 68% 26% 6%

MINNESOTA $8,717,959 $8,583,337 $1,352,313 $18,653,609 47% 46% 7%

OHIO STATE $11,027,225 $6,757,247 $2,005,589 $19,790,061 56% 34% 10%

RUTGERS $9,553,395 $12,846,219 $1,516,930 $23,916,544 40% 54% 6%

WISCONSIN $14,072,915 $4,129,500 $2,665,963 $20,868,378 67% 20% 13%

Source: ARL Statistics, 2014

9.3

7.6

6.7 6.76.2

5.6 5.3

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

10.0

WISCONSIN MINNESOTA KENTUCKY RUTGERS FLORIDA OHIO STATE ARIZONA

Total Professional & Support Staff per 1000 Full-time Students, ranked, 2014

UK Libraries Program Review Benchmarks

Source: ARL Statistics, 2014

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__________________________________________________

Other Operating Expenditures

Except for salary and benefits and collections all other expenditures are included in the operating budget. Operating expenses cover security support, phones, mail, computer software maintenance (such as the Voyager annual software maintenance), printing and supplies, maintenance and renovations, professional travel, recruitment and employment expenditures (job ads, background search), etc.

As has been the practice in UK Libraries for many years, during the review period salary savings from vacant positions were used to help fund operating expenditures. While operating expenditures decreased at 4 of the benchmarks during the review period, 3 of the benchmarks increased. While positions are sometimes held in order to review for strategic placement, sometimes they are held open in order to collect salary savings. An increase in the operating budget would allow UK Libraries to fill vacant positions in a timely manner.

Other operating expenditures 2009-14 (dollars)

ARIZONA FLORIDA KENTUCKY MINNESOTA OHIO STATE RUTGERS WISCONSIN

2009 5,819,286 2,017,776 2,327,502 5,395,625 8,201,238 2,050,656 8,309,231

2010 4,877,329 1,708,871 1,611,461 5,325,910 11,235,664 1,703,431 5,975,036

2011 2,985,576 2,454,148 1,467,952 4,556,833 13,019,648 2,036,875 7,272,287

2012 4,156,482 2,061,638 1,447,889 3,977,954 10,625,503 2,877,540 6,180,554

2013 5,191,518 3,719,124 1,786,789 4,136,918 12,665,593 3,556,514 6,559,813

2014 3,644,219 4,736,497 2,171,585 4,735,995 9,853,452 2,874,076 5,698,427

% change 2009-2014 -37% 135% -7% -12% 20% 40% -31%

Source: ARL Statistics

50%47%

68%

47%

56%

40%

67%

43%49%

26%

46%

34%

54%

20%

7%4% 6% 7%

10%6%

13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

ARIZONA FLORIDA KENTUCKY MINNESOTA OHIO STATE RUTGERS WISCONSIN

Professional, Support Staff, and Student Assistant Salaries as % of Total Salaries, 2014

UK Libraries Program Review Benchmarks

Professional salariesas % of Total Salaries

Support staff salaries as % of Total Salaries

Student assistant salaries as % of Total Salaries

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Total Library Expenditures

Library Expenditures (ranked by Total Expenditures)

2014 Library

materials

% of Total Exp

Salaries % of Total Exp

Other operating expenses

% of Total Exp

Total Expenditures

RANKED

OHIO STATE $18,977,914 39% $19,790,061 41% $9,853,452 20% $48,621,427

MINNESOTA $17,963,662 43% $18,653,609 45% $4,735,995 11% $41,353,266

RUTGERS $14,110,365 34% $23,916,544 58% $2,874,076 7% $40,900,985

WISCONSIN $12,797,066 33% $20,868,378 53% $5,698,427 14% $39,363,871

FLORIDA $12,827,981 41% $13,643,423 44% $4,736,497 15% $31,207,901

ARIZONA $14,660,978 51% $10,461,126 36% $3,644,219 13% $28,766,323

KENTUCKY $10,976,643 50% $8,709,042 40% $2,171,585 10% $21,857,270

Source: ARL Statistics, 2014

5 Year catch-up funding improvement proposal

Proposal for increased library funding for UK Libraries based on benchmarks Total Library Expenditures:

2014

Total Library

Expenditures

(RANKED)

Variance with Univ. of

Kentucky Libs

5% growth per year on

variance

5% growth per year

over 5 year period

Total needed to catch up

including 5% growth

If funded over a 5 year

period, amount per

year

OHIO STATE $48,621,427 $26,764,157 $1,338,208 $6,691,039 $33,455,196 $6,691,039

MINNESOTA $41,353,266 $19,495,996 $974,800 $4,873,999 $24,369,995 $4,873,999

RUTGERS $40,900,985 $19,043,715 $952,186 $4,760,929 $23,804,644 $4,760,929

WISCONSIN $39,363,871 $17,506,601 $875,330 $4,376,650 $21,883,251 $4,376,650

FLORIDA $31,207,901 $9,350,631 $467,532 $2,337,658 $11,688,289 $2,337,658

ARIZONA $28,766,323 $6,909,053 $345,453 $1,727,263 $8,636,316 $1,727,263

KENTUCKY $21,857,270

Source: ARL Statistics, 2014

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Appendix A: Information Literacy Student Learning Outcomes and Curriculum

Map

Information Literacy Student Learning Outcomes

Outcome #1: Students will be able to define an information need in order to construct an effective research strategy.

Outcome #2: Students will be able to construct an effective research strategy in order to identify a variety of relevant information sources.

Outcome #3: Students will be able to identify and select relevant information sources in order to evaluate, synthesize and draw conclusions.

Outcome #4: Students will be able to evaluate, synthesize and draw conclusions in order to analyze and interpret information

Curriculum Map

Because UK Libraries does not offer degree programs or courses, the curriculum map below indicates at which course level information literacy student learning outcomes will be taught.

Information Literacy Student Learning Outcomes UK Libraries

Curriculum Map 1) Determine the

extent of the information

needed 2) Use effective

research strategy

3) Identify relevant

information sources (e.g.,

database, catalog, search tool, etc.)

4) Evaluate information

effectively (e.g., article, book, website, etc.)

100 level I I I I

200 level I/R I/R I/R I/R

300 level I/R R R E

400 level I/R R E E

500+ level* R/E R/E R/E R/E

100 level classes serve as the measure for program entry 400 level classes serve as the measure for program exit

I=Introduce, R=Reinforce, E=Emphasize

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Appendix B: Grants and Contracts

Sponsor Project Title Project Dates Award

Amount National Endowment for the Humanities

National Digital Newspaper Program 05/01/2005-08/31/2012

$613,166

Frontier School Midwifery Family

Consulting Agreement UKCMC Library and Frontier School Midwifery and Family Nursing

02/15/2002-06/30/2011

$19,200

Kentucky Historical Society

Kentucky Legislature Oral History Project 07/01/2009-05/31/2010

$900

Kentucky Historical Society

Kentucky Writers Oral History Project 07/01/2009-04/30/2010

$3,500

Kentucky Community & Technical College System

KCTCS Oral History Project 07/01/2010-06/30/2011

$10,000

Kentucky Council on Postsecondary Education

Kentuckiana Digital Library 07/01/2010-06/30/2011

$104,817

Kentucky Historical Society

War on Poverty Oral History Project: Transcription

01/15/2011-01/15/2012

$3,000

Kentucky Council on Postsecondary Education

Kentuckiana Digital Library FY 12 07/01/2011-06/30/2012

$156,450

Appalachian Regional Commission

Archiving ARC Documents 07/01/2011-08/31/2011

$2,522

Institute of Museum and Library Services

OHMS: Enhancing Access and Delivery of Oral History Online

10/01/2011-06/30/2014

$195,853

University of Illinois Kentucky Health Literacy for the Community 10/01/2011-08/31/2012

$23,820

University of Illinois Outreach Library 05/01/2011-04/30/2016

$25,000

Kentucky Community & Technical College System

From Combat to Kentucky Oral History Project: KCTCS

02/01/2012-12/31/2013

$10,000

Kentucky Council on Postsecondary Education

Kentuckiana Digital Library FY 13/14 10/01/2012-06/30/2014

$252,000

National Endowment for the Humanities

Coal, Camps, and Railroads: Digitizing Primary Sources on Appalachian Economic Development

05/01/2013-04/30/2016

$139,596

Kentucky Foundation for Women

Art Meets Activism Grant 07/01/2013-05/31/2014

$2,050

Council on Library Resources

Action in Appalachia: Revealing Public Health, Housing and Community Development records

06/01/2015-05/31/2017

$156,439

Total $1,718,313

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Appendix C: Honors and Recognitions

Faculty

39th Annual Institute for the Editing of Historical Documents Fellowship, 2010

Academic Library Professional Development Grant, 2012

Assessment Institute participant, 2011

Association for the Assessment of Learning Higher Education Scholarship, 2015

Association of College and Research Libraries Immersion Program participant, 2009

Best Sports Feature, Kentucky Associated Press Award for the March 19, 2010 broadcast of “Remembering the Shot” on WUKY, 2010

Carol J. Parris Mentoring Award, 2015

Digital Public Library of America Scholarship, 2012

Dow Jones Leadership Award, 2010

Fellow of the Special Libraries Association, 2009

Grieg Aspnes Outstanding Member Award for Information Technology Division, 2010

Honor Society of Phi Kappa Phi Special Recognition, 2011

Honorable Mention, Curiosities and Wonders blog in the category of web pages/home pages, Library Leadership and Management Association (LLAMA), 2009

Honorarium received for “A patron-grown reference tool: the Notable Kentucky African Americans Database”

James Bennett Childs Award, 2010

Kentucky Library Association Academic Section Professional Development Grant, 2014

Larry Besant Professional Award, 2013, 2014

Lyrasis NextGen Librarian Leadership Award, 2009

Outstanding Alumnus Award, 2011

Outstanding Contribution to Resident Education, 2010

Outstanding Special Libraries Association Academic Division Member Award, 2011

Paul A. Willis Outstanding Faculty Award, 2014

RUSA Gale Cengage Learning Award of Excellence, 2009

Sarah Bennett Holmes Award, 2012

Society of American Archivists Continuing Education Workshops Scholarship, 2010-present

Society of American Archivists Scholarship, 2012

The Southeast Conference Academic Consortium Leadership Development Program, 2013-2014

UK Haggin Endowment Fund recipient, 2014

Staff

June Mullins Scholarship recipient, 2010

Kentucky chapter Special Libraries Association Outstanding Member, 2013

Make A Difference Award

Special Librarian of the Year, 2012

Spectrum Scholarship recipient, 2010-2011

Graduate Assistants and Interns

John Merriman Joint NASIG/UKSG Award Winner, 2011

Library Student Outreach Award from the Greater Midwest Region/National Network of Libraries of Medicine, 2015

National Network/Libraries of Medicine Greater Midwest Region Student Outreach Award, 2015

North American Serials Interest Group Annual Conference Student Grant, 2011

President of Kentucky Libraries Association

University of Kentucky School of Library and Information Science Alternative Spring Break at the National Library of Medicine, 2015

University of Michigan Research Experience for Master's Students (REMS) Fellowship, 2015

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Appendix D: Publications

Aken, S.N. (2010). Book review: Health Informatics for Medical Librarians. Journal of the Medical Library Association 98(2), 184-186. doi: 10.3163/1536-5050.98.2.016

Ashford, R., Cote, D., Kraemer, B., & Nahl, D. (2012). Academic Librarians in Second Life. Journal of Library Innovation, 3(1).

Bartlett, J. (2015). Bernadette Locke-Mattox, Julia Amanda Perry, Regena L. Thomas, Edith Goodall Wilson, Margaret Buckner Young. In The Kentucky African American Encyclopedia. (pp. 332-3, 403-4, 496, 535, 548-9, resp.). Lexington, KY: University Press of Kentucky.

Baunach, K.S. (June 2010). Report on “Archival Cataloging 101” as presented by Maureen Russell, Archivist-Librarian and Head of Cataloging, UCLA Ethnomusicology Archive. MOUG Newsletter, 104, 32-33.

Baunach, K.S., contributing editor. Prices of Music Monographs and Scores as Reflected in Notes. Notes: Quarterly Journal of the Music Library Association annual column, Dec 2011, 68 (2); Dec 2012, 69 (2); Dec 2013, 70 (2); Dec 2014, 71 (2); forthcoming Dec 2015, 72 (2).

Bishop, B, & Bartlett, J. (September 2013). Where Do We Go From Here? Informing Academic Library Staffing through Reference Transaction Analysis. College & Research Libraries 74(5), 489-500.

Boyd, D. (2011). Crawfish Bottom: Recovering a Lost Kentucky Community. Lexington, Ky.: University Press of Kentucky.

Davison, L. & Woodson, D. (2015). “An App a Day Keeps the Doctor Away: Mobile Resource Education for Health Consumers,” Journal of Hospital Librarianship, 15(3), 301-308.

Dorpinghaus, S. & Fox, H. (2015). Time Is On My Side: Harnessing the Power of Automation for Efficient Archival Workflows. Kentucky Libraries, 79(1), 20-23

Enriquez, V. (2012). A Warm Reception: Mobile Technology in Medical Libraries and Beyond. The Reference Librarian, 53(4), 24-32.

Fuchs, B. (2014). The writing is on the wall: Using Padlet for whole-class engagement. LOEX Quarterly, 40(4), 7-9.

Fuchs, B., & Sharp, D. (2015). From pints to barrels: Helping topic-focused students see the bigger picture. 2015 LOEX Conference Proceedings, Library Orientation Series No. 48. (Forthcoming)

Greenwell, S. (2013). Using the I-LEARN Model for Information Literacy Instruction: An Experimental Study. Doctoral Dissertation. http://works.bepress.com/staceygreenwell

Greenwell, S., Kraemer, E., Sharp, S., & Smith, S. (2010). Saving Student Brian: Engaging Students with Innovative Technology. Librarian as Architect: Planning, Building and Renewing. Thirty-sixth National LOEX Library Instruction Conference Proceedings, Oak Brook, Illinois, May 1-3, 2008. Ypsilanti, MI, LOEX Press.

Greenwell, S. (2014). Using the I-LEARN Model to Design Information Literacy Instruction. Conference Proceedings of the European Information Literacy Conference, Dubrovnik, Croatia.

Harris J.K., Beatty KE, Barbero C, Howard AF, Cheskin RA, Shapiro RM, & Mays GP. (2012). Methods in public health services and systems research: a systematic review. American journal of Preventative Medicine, 42(5, Suppl. 1), 42-57.

Harris J.K., Beatty KE, Lecy JD, Cyr JM, & Shapiro RM. (2011). Mapping the multidisciplinary field of public health services and systems research. American Journal of Preventative Medicine, 41(1), 105-11.

Heister, T. (2012). Spotlight: Alfred Brandon Slept Here. Kentucky Libraries, 76(4), 18-19.

Ho, A. K. (2013). Library services for creating and publishing student research journals. In A. P. Brown (Ed.), Library Publishing Toolkit (235-250). Geneseo, NY, IDS Project Press. http://opensuny.org/omp/index.php/IDSProject/catalog/book/25

Howard A.F., Bush H.M., Shapiro R.M., & Dearinger A. (2012). Characteristics of Kentucky local health departments that influence public health communication during times of crisis: Information dissemination associated with H1N1 Novel influenza. Journal of Public Health Management and Practice, 18(2), 169-74.

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Huber J.T., Shapiro II R.M., Burke H.J., & Palmer A. (2014). Enhancing the Care Navigation Model: Potential Roles for Health Sciences Librarians. Journal of the Medical Library Association, 102(1), 55-61.

Huber J.T., Shapiro R.M., & Gillaspy M. (2012). Top down vs. bottom up: The social construction of the health literacy movement. Library Quarterly, 82(4), 429-451.

Jones, R. F. (2011 February 28). Praise for African American Newspapers, 1827-1998. The Readex Blog.

Jones, R. F. (2011 May 4). "Information Wanted" Advertisements: searching for African American family members. The Readex Blog.

Jones, R. F. (2013). A patron-grown reference tool: the Notable Kentucky African Americans Database. The Readex Report, 8(1).

Jones, R. F., L. Kompanik, and W. Onkst (2009). SPOTLIGHT: Eliza Atkins Gleason, Ruth Hill Jones and Della Jones. Kentucky Libraries, 73(4), 20-21.

Levine-Clark, M., et al., ed. (2013). The ALA Glossary of Library and Information Science. Contributing Editor. Chicago, American Library Association. ISBN 978-0-8389-1111-2.

Lippincott, J. and Greenwell, S. (2011). 7 Things You Should Know About the Modern Learning Commons. EDUCAUSE Learning Initiative. http://net.educause.edu/ir/library/pdf/eli7071.pdf

Martin, R., McCann, H., & Morales, M. (2013). White Screen/White Noise: Racism and the Internet. Urban Library Journal, 19(1), 1-12.

Morrison, J. R. and Greenwell, S. (2011). Classic articles in instructional design and distance education. In L. Moller & J. Huett (Eds.) The next generation of distance education: unconstrained learning. New York: Springer.

Phinney, S. & Baunach, K.S. (June 2010). Report on “OCLC WorldCat Selection at McGill University Library” as presented by Joseph Hafner, McGill University. MOUG Newsletter, 104, 33-34.

Rayburn-Reeves, R., Wu, J., Wilson, S., Kraemer, B., & Kraemer, P. (2013). Do As We Do, Not As You Think: The Effect of Group Influence on Individual Choices in a Virtual Environment. Journal of Virtual Worlds Research, 6(1).

Scaggs, D., & McGraw, A. (2013). The historic Kentucky kitchen traditional recipes for today's cook. Lexington, Kentucky: The University Press of Kentucky.

Scutchfield F & Shapiro R.M. (2011). Public health services and systems research: entering adolescence? American Journal of Preventative Medicine, 41(1), 98-9.

Scutchfield FD, Howard AF, & Shapiro RM. (2011). Health Measurement Scales. Oxford Bibliographies Online: Public Health. http://oxfordbibliographiesonline.com/view/document/obo-9780199756797/obo-9780199756797-0045.xml

Scutchfield F.D., Howard AF, & Shapiro, RM. (2011). Health Planning. Oxford Bibliographies Online: Public Health. http://oxfordbibliographiesonline.com/view/document/obo-9780199756797/obo-9780199756797-0041.xml

Seamans, Marsha N. (2015). Report on “Rounding Up Those Prices: Do You Know What You Are Paying For?” The Serials Librarian, 68(1-4), 87-91.

Shapiro II R.M.(2012). Harnessing the potential of networks: Crowdsourcing search strategies. Washington, D.C.: AcademyHealth. http://my.academyhealth.org/communities/alldiscussions/viewthread/?GroupId=205&MID=186

Shapiro II, R.M. A Consortium from Altarum Institute, the Centers for Disease Control and Prevention, the Robert Wood Johnson Foundation, and the National Coordinating Center for Public Health Services and Systems Research. (2012). A national research agenda for public health services and systems research. American Journal of preventative Medicine, 42(5, Suppl. 1), S72-78. (Contributor)

Shapiro II, R.M. AcademyHealth and the National Library of Medicine (2011). Health economics core library recommendations. Washington, DC, AcademyHealth. http://www.nlm.nih.gov/nichsr/corelib/hecon-2011.html (Contributor)

Shapiro II, R.M. AcademyHealth and the National Library of Medicine (2011). Health policy core library recommendations. Washington, DC, AcademyHealth. http://www.nlm.nih.gov/nichsr/corelib/corehp-2011.html (Contributor)

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Shapiro II, R.M. AcademyHealth and the National Library of Medicine. (2011). Health outcomes core library recommendations. AcademyHealth, Washington, DC. http://www.nlm.nih.gov/nichsr/corelib/houtcomes-2011.html (Contributor)

Shapiro II, R.M. University of Kentucky Center for Public Health Systems and Services Research. Public health systems and services research overview. National Library of Medicine’s National Information Center on Health Services Research and Health Care Technology, Bethesda, MD. Accessed August 12, 2009 from: https://www.nlm.nih.gov/archive/20120614/nichsr/phssr/phssrintro.html

Shapiro II, R.M. University of Kentucky Center for Public Health Systems and Services Research. Public health systems and services research webliography. National Library of Medicine’s National Information Center on Health Services Research and Health Care Technology, Bethesda, MD. Accessed August 12, 2009 from: https://www.nlm.nih.gov/archive/20120614/nichsr/phssr/phssr_webliography.html

Shapiro II, R.M. (2012). Information seeking of public health practitioners: Is access our panacea? Washington, D.C.: AcademyHealth. http://my.academyhealth.org/communities/alldiscussions/viewthread/?GroupId=205&MID=187

Shapiro II, R.M. (2012). What would a public health informationist look like today? Washington, D.C.: AcademyHealth. http://my.academyhealth.org/communities/alldiscussions/viewthread/?GroupId=205&MID=196

Shapiro II, R.M. (2013). Nothing new but opportunities. Washington, D.C.: AcademyHealth. http://my.academyhealth.org/communities/alldiscussions/viewthread/?GroupId=205&MID=292

Shapiro II, R.M. (2013). Public health services and systems research: Why do we still struggle with identity? Washington, D.C.: AcademyHealth. http://my.academyhealth.org/communities/alldiscussions/viewthread/?GroupId=205&MID=215

Shapiro II, R.M. University of Kentucky Center for Public Health Systems and Services Research. Public health systems and services research. National Library of Medicine’s Health Services Research Information Central, Bethesda, MD. Accessed September 14, 2010 from https://www.nlm.nih.gov/nichsr/phssr/phssr_workforce.html

Suchanek, J. (2011). "Star-spangled hearts": American women veterans of World War II. Frankfort, KY: Broadstone Books.

Terry, K. & Weig, E. (2015). Preserving Kentucky’s Newspapers: Analogue Beginnings to Digital Frontier. International Federation of Library Associations Journal.

Terry, K. (2009). The Digitization of Historic Newspapers on Microfilm: The Kentucky Experience. Microform and Imaging Review.

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Appendix E: Numbers of UK Libraries Faculty and Staff

UK Libraries Positions by Fiscal Year

Fiscal Year

Position Categories: 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 % change

yr 1 to yr 6

Faculty 67 67 66 65 62 60 -10.45%

Hourly Staff 84 83 79 72 64 61 -27.38%

Salaried Staff 8 8 11 14 18 21 162.50%

Totals 159 158 156 151 144 142 -10.69%

Notes:

*Based on filled positions as of July 1st of each fiscal year.

*Does not include grant funded positions.

*Does not include University Press of KY positions.

0

20

40

60

80

100

2009-10 2010-11 2011-12 2012-13 2013-14 2014-15

Number of Library Employeesby position type

Faculty

Hourly Staff

Salaried Staff

Linear (Faculty)

Linear (Salaried Staff)

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Appendix F: Contributors to the University of Kentucky Libraries Self-Study

Report

Faculty Council: Cindy Cline, Beth Fuchs, Beth Kraemer, Jaime Burton, Jennifer Bartlett, Kathryn Lybarger, Kelly Vickery, Terry Birdwhistell Staff Advisory Council: Rachel Combs, Lisa Beatty, Courtney Taulbee, Jeff Rion, Josh Monroe, Abbye Tackett Melissa Barlow Terry Birdwhistell Rick Brewer Ed Brown Doug Boyd Carla Cantagallo Allison Elliott-Shannon Susan Foster-Harper Antoinette Greider Laura Hall Adrian Ho Reinette Jones Jason Keinsley Daniel King Beth Kraemer Heath Martin Troy Martin Carrie Moore Daniel Naas Sherree Osborne Valerie Perry Beth Reeder Jeff Rion Judy Sackett Deirdre Scaggs Michael Slone Mary Beth Thomson Kelly Vickery Eric Weig Stacie Williams

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Appendix G: 12/14/15

Educational Unit (Non Degree Granting) Self-Study Report Checklist*

This narrative must describe, analyze and synthesize information about the Unit and its departments (as appropriate). The report should include the components detailed below. Some documents may be tabled features within the text. Others may be featured as appendices. An electronic version of the report and supporting documentation is required for archival purposes. Please note that the structure of the narrative need not follow the structure of the checklist.

Unit Overview

Included

(, NA*, CPE**)

*Non

Applicable

**Required

Narrative

Page(s)

Page

Number(s)

of

appropriate

Evidence/

Supporting

Documents

Provide the Unit Mission, Vision, and Goals p. 4-5

Consortia Relations: The SACS accreditation process mandates that we “ensure the quality of educational programs/courses offered through consortia relationships or contractual agreements and that the institution evaluates the consortia relationship and/or agreement against the purpose of the institution.” Please list any consortium or contractual relationships the Unit has with other institutions as well as the mechanism for evaluating the effectiveness of these relationship

SACS-COC

p. 26

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Articulate primary Unit strategic initiatives for the past 3 years and the Unit’s progress towards achieving the University and State initiatives (be sure to reference Unit Strategic Plan, Annual Progress Report, and most recent Implementation Plan)

p. 5-6

Describe primary faculty/administration contributions to the 3-4 strongest research and creative areas in the Unit.

p. 18

Appendix D

p.42-44

Describe primary faculty/administration contribution to teaching and service at the Unit level that has enhanced university strategic initiatives.

p. 7-11

p. 14-17

Appendix A

p. 39

Describe the attrition (cumulative number not tenured, resigned, retired, or other) of the Unit faculty over the past three years. Discuss the expected effect and other issues related to ability to retain qualified faculty (3 years review). Recommend including a table.

p. 20

Appendix E

p. 45

Unit Level Fellowships, GTA and GRA Information: List the salary range (hourly rate or semester half-time contract) for GTAs and GRAs and estimate the number on fellowship for the current or most recent Fall Semester.

p. 20-21

Describe the reasons students reject fellowships or assistantship offered from the university, Unit, or departments (as appropriate).

p. 20-21

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Documentation of Implementation of Policies & Procedures: Identify the educational policies and procedures established through faculty governance and responsible parties for implementation (e.g., academic performance standards)

Included

(, NA*, CPE**)

*Non Applicable

**Required

Narrative

Page(s)

Page

Number(s) of

appropriate

Evidence/

Supporting

Documents

Evidence of adherence to educational policies and procedures established through the faculty governance process, including consistency in applying policies related to grading, probation, admissions, termination

(partly N/A)

p. 27-28

Evidence of adherence to unit procedures on faculty personnel actions (e.g., appointment, promotion and tenure) and budget request preparation

p. 27-28

Evidence of course scheduling and teaching assignment

(partly N/A)

p. 7-10

Dissemination and transparency of all the above

p. 27-28

Evaluation of Quality & Productivity

Included

(, NA*, CPE**)

*Non Applicable

**Required

Narrative

Page(s)

Page

Number(s) of

appropriate

Evidence/

Supporting

Documents

Unit Benchmarking Activities: Summary of benchmarking activities; include institution benchmarked against and comparison results tracked against:

promotion and tenure expectations

annual evaluation expectation

faculty mentoring expectations

budget

p. 6-7 (Budget

Summary)

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p. 34-38

Operations: Quality of faculty & staff communications and interactions, such as awards/recognitions, opportunities for input, unit meeting schedule, unit retreat schedule, opportunities for faculty and staff to interact

p. 27

Appendix C:

Honors and

Recognitions

p. 41

Instruction: Overview of current instructional program(s) and plans; describe measures of teaching effectiveness and efforts to improve (e.g., faculty development initiatives for instruction, teacher mentor programs)

Class Sizes and faculty nucleus for program instruction

Instructional Equipment

Faculty credentialing

Co-curricular opportunities

(partly N/A)

p. 7-11

Appendix A

p. 39

Unit Research Activities & Initiatives

Number of research FTE faculty

Number of postdoctoral fellows and scholars, graduate research and teaching assistantships

List of grants and contracts for the period of review, including funding amounts (OSPA)

Summary of research programs by topic

Fellowships

Honors & Recognitions

Graduate student publications and presentations Undergraduate/Graduate Research Activities & Initiatives (as

applicable)

(partly N/A)

p. 11-14

Appendix B:

p. 40

Appendix C:

p. 41

Appendix D:

p. 42-44

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Evaluation of Student Success Included

(, NA*,

CPE**)

*Non

Applicable

**Required

Narrative

Page(s)

Page

Number(s)

of

appropriate

Evidence/

Supporting

Documents

Student Learning Outcomes Assessment

Evidence of attainment of student learning outcomes for all program delivery, as applicable (e.g., traditional, online, distance education, etc.)

Current Program Assessment Mapping of Student Learning Outcomes for Graduate Programs

Current Program Assessment Mapping for Student Learning Outcomes for Undergraduate Programs

Assessment Results reports and findings for improvement (include evidence)

p. 9-10

Appendix

A: p. 39

External awards or other recognition of the students/graduates, faculty, and/or programs

Appendix

C: p. 41

Describe processes used to ensure currency of curriculum (industry advisory boards, pass rates on licensure or standardized exams, etc.).

p. 7-11

Describe quality of orientation, advising and other student service/development programs; Effectiveness of advising; Innovations and efforts to improve advising

p. 7-11

Attention to University’s QEP project

p. 2

(Media

Depot)

p. 8

(Presentation

U.)

Contributions to undergraduate general education or UK General Education Core

p. 9

Unit Resources

Included Narrative

Page(s)

Page

Number(s)

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(, NA*,

CPE**)

*Non

Applicable

**Required

of

appropriate

Evidence/

Supporting

Documents

Cost and Funding of Programs: The resource requirements and planned resources of program funding must be detailed in order to assess the adequacy of the resources to support quality programs.

Student credit hour per instructional faculty FTE

Budget summary information (including extramural funding) and adequacy

p. 6-7

p. 34-38

Appendix

B:

p. 40

Facilities summary information and adequacy

p. 22-24

Equipment (including IT capacity) summary information and adequacy

p. 24-26

Personnel summary information and adequacy (including faculty and staff numbers, salaries, demographics)

p. 18-21

p. 35-37

Support from other university units (research administration, Office of engagement, human resources)

p. 27

Support from Development and Alumni Affairs

p. 26-27

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56

Input from Affected Constituents (e.g.., surveys, focus

groups, interviews, etc.) Information to be gathered from accreditation visit/external reviewers and progress updates since last program review (append external review comments for accredited reviews).

Included

(, NA*, CPE**)

*Non

Applicable

**Required

Narrative

Page(s)

Page

Number(s) of

appropriate

Evidence/

Supporting

Documents

Quality of collegial environment (include climate for equity and diversity)

p. 29-30

Evaluation data from faculty

p. 31-34

(Library

users)

Evaluation data from staff

p. 29-30

(Library

staff)

Evaluation data from students p. 30-33

(Library

users)

Service, Extension and Non Extension Programs: Quantity and quality of outreach and community service; Interrelationship of public service with research and other aspects of the college; Nature and quality of service to the university and discipline;

Included

(, NA*, CPE**)

*Non

Applicable

**Required

Narrative

Page(s)

Page

Number(s) of

appropriate

Evidence/

Supporting

Documents

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57

Summary of Quantity and quality of outreach and community service; Interrelationship of public service with research and other aspects of the program; Nature and quality of service to the university and discipline

p. 14-17

Summary of extension programs by topic N/A

Summary of country-level programs N/A

Summary of youth programs N/A

Summary of community-based programs and training N/A

Extension publications and videos N/A

Evidence of public service activities such as congressional testimony, service on boards

N/A

Number of FTE extension faculty and extension specialists N/A

Description and evaluation of outreach, service, and engagement activities

p. 14-17

Number of clientele served; programs and training opportunities

N/A

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58

Other Areas:

Included

(, NA*, CPE**)

*Non

Applicable

**Required

Narrative

Page(s)

Page

Number(s) of

appropriate

Evidence/

Supporting

Documents

Beginning with the 2013-2014 Cycle: Quality Enhancement Plan (Multimodal Communications Across the Discipline): Please indicate Unit contribution to the goals of the QEP.

NA

p. 2

(Media

Depot)

p. 8

(Presentation

U.)

University Diversity Plan: Please indicate ways in which the program contributes to the University’s Diversity Plan

p.17-18