university of maryland presentation on civility
DESCRIPTION
The growth of incivility in America and what we can do about itTRANSCRIPT
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The Rise of Incivility and
Bullying in the Workplace
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University of Maryland 1856
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Testudo the Terrapin
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Theodore Roosevelt
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Vancouver, Canada
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Stanley Park Seawall, Vancouver
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Incivility experiences
How many of you have experienced incivility…
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Courtesy
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Cyberbullying—Amanda Todd
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Incivility Definition
“An exchange of inconsiderate or disrespectful words or actions that violate conventional norms or behavior”
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The Civil Society
There is a clear link between our understanding and acceptance of incivility and our beliefs about what constitutes a civil society
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Incivility in business
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Incivility in public
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The spectrum of incivility
Physical Aggression
Verbal Aggression
Negative Behavior
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Incivility in POW Camps
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Stanley Camp, Hong Kong
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Is Incivility a serious problem?
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Is the problem getting worse?
74% of respondents say yes
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Who are the worsts examples of incivility?
77% said TV shows, celebrities, professional athletes,
newscasters, politicians and lawyers
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Who should be responsible for teaching civility?
88% said parents, teachers and business leaders
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What is the impact on children?
50% of parents reported their children were victims of cyberbullying, and 40% reported their children were bullied at school
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What is the impact on the workplace?
Workplace bullying costs American business an estimated $300 billion annually
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The Rise of Incivility—News Report
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Incivility in news and politics
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Workplace incivility
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Incivility in discourse
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How incivility cost a company –Case Study
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Results of workplace incivility
$300 billion per year
Increased workloads after downsizing
Longer working hours
Worker absenteeism
Lack of trust
Deteriorating relationships
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What causes incivility?Lack of feeling secure
People lack restraint
Mean spiritness
Lack of self esteem
expanded egotism/entitlement
Excessive individualism and greed
Isolation/loneliness
Anger, fear, mental health issues
Lack of social and economic equity, fairness
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What are solutions to incivility in workplace?
Legislate code
Workplace policies
Teach respectful idealogue/debate in schools
Zero tolerance in organizations
“no jerk” rule in hiring
Use of social mediate for “reputation.”
Boycott organizations that behave uncivilly
More economic and social equity
Measure quality of life differently
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First step-Personal Responsibililty